ADT Security Services

*** dba *** was purchased from prior owner ***, *** *** and *** *** She was here on a consulting basis with the current owner, *** but he cancelled their services 10-6-but it appears that a new contract was effective 8-1-through 7-31-and ADT has sent *** *** to collection stating an owed $for early terminationWe have contacted ADT on numerous occasions trying to settle this for a reasonable amount and they would only come down to $the new owner agreed to pay the maximum of $ That was unacceptable to ADT.The contract signer, *** has had the services of ADT for a long time; has been an excellent customer and should have good standing with them It's sad they would have to resort to this and even go after her in retirement
Account_Number: XXXXXXX

I called ADT to cancel service in August because of finance hardshipIn return to stay as a customer, ADT offered free monthsIf I still needed to cancel, call back in months to do soI called back on October to cancelADT made another offer to extend me another months in order for me to see if I fixed my finance issuesI called in January to cancel again and to my surprise, I was being billed for serviceI was receiving bills in the mailI found out why and they said that I did not cancel my serviceI told them that I didThey said there was no record of me calling the second time but they do have the call recorded the first time that I wanted to cancel my serviceHow did they "lose or don't have" my call canceling the second timeMy disputeI made the call and they said I did notI told them that I will show them my cell phone record to where I calledThat was pretty much itThey call to collect payment
I paid my bill when I wanted their service and

We installed cameras from adt but the tec never informed us that the cameras don't work when electric goes out so I called and they said we can't do nothing so I said what about the yr contract they said nothing so I told them I would get in contact with Revdex.com ..so here I am
Product_Or_Service: Adt pulse

Unresolved service issuesShould be correctly installing a product I paid for but will not fix it until I sign another contract
We have had numerous alarms and the alarm going off for now reason Had to fight to get a tech to come out Had different techs come out over the last months and both of them stated that we had a "mickey mouse" system put in Some GE components and some Honeywell and that is why these issues continue to happenI contacted ADT numberous times and after waiting hours on hold was told they would fix it but ONLY if I signed another contract Why would I sign another longer contract when the product I am paying for now doesn't work Insane I want my to break my contract or want my money back for all the time and energy we have spent trying to deal with alarms going off at all hours The last tech was to get back to us the next day after he talked to his supervisor and nothing happened there There are rude people on the phone and they are no

If I could leave no stars I wouldThis is the most dishonest, expensive security company in the marketYou're better off doing your own security, which you can very easilyIf you're thinking about doing business with them, don'tIf you're already in business with them, I sympathizeGood luck canceling your account:-/

Worst company to deal with cancellationHave a two year contract that is signed and still sent me a bill for three yearsCalled company headquarters times to get it fixed on their endIncompetent company

I will never recommend ADT to anyone! worse service everThey contract a third party to install and tell you lies
I got my initial service in August and had to move in December, I relocate the service and specifically made sure they don't renew my contract
all was good until the tech made me sign the document where it said that I will start * new contract
I asked him and his response was : this is to certify that I installed the alarm at the new place, and that nothing changed
Well that was all lies!

2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADT
2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADTI LEFT MY HOME 1/13/ABOUT 6:PM & SET THE ALARMI'M GOING TO BE OUT OF TOWN UNTIL 2/15/WELL ABOUT 6:PM-10:PM MY ADT LARM KEPT GOING OFF LIKE EVERY MINUTES AND CONTINUOUS ALERTS CAME TO MY PHONEI WAS ALREADY IN ROUTE TO CATCH A PLANE AT ***I CALLED ADT AND SPOKE TO SUPERVISOR JAN WHO STATED THAT ADT WAS HAVING PROBLEMS & MONITORING SYSTEMS WERE INOPERABLE & GIVING OFF ALERTSI WAS SCARED BECAUSE I DEFINITELY DON'T WANT ANY CASUALTIES ESPECIALLY SINCE I'M AWAY FROM HOME A FEW DAYS

Loyal customer for eight yearsWe had to move and we are leasing our new home and using ADT is not an optionADT Is still charging us!!
We have been loyal customers with ADT for the last eight yearsWe sold our home and we were going to buy a new homeWe call to get everything transferred over with ADTDue to financing issues, we decided to just lease our new home and the builder already has an alarm system in the homeThe builder pays for monitoring services with a local company, therefore using ADT is not an optionI have explained this to ADT several times and they still insist on charging me $This is terrible customer service and not professionalI'm hoping to come to a resolution before taking them to court

Was incorrectly billedAsked for the contract I signed, justifying the billing, and discovered my signature was FORGED by ADT!
On 9/9/ADT came out to view our space and see what solution would work best for our business
On 9/15/ADT came out again to suggest the best solutionWe agreed on it Instead of going with pricey cameras and wiring every window, we would go with a more affordable multiple sensor setup This arrangement was $1, We accepted thisThey were not able to install all of the sensorsThey were only able to install They said they would come back and finishThey never did
We received our bill It showed an amount of $3,We refused to pay it and communicated that to ADTThe same rep who handled us for the saleNo reply, everWe began to receive collection callsWe expressed to them this was wrongThey insisted it was notWe asked them to only communicate with us in writing so that there was always a paper trailADT refusedADT continu

For the last several months, I have been attempting to get ADT to send a technician to repair my non-functioning security cameras at my business
I had ADT cameras and card key entry systems installed last year, and for the last several months have had problems with 2, now of the cameras not working properly - in that I haven't been able to monitor them remotely as promisedI have called ADT and *** customer support several times with only promises of a solutionTo-date, only one of my cameras is working properly and ADT will not - after repeated promises - send a capable technician to repair them and correct the problemI bought the system from James *** (sales) and have left him multiple telephone and text messages requesting assistanceI just left him another voicemail this morning with no response yetI have also contacted and spoke with James' manager *** *** a few weeks ago who promised to have the Service Manager for my area call me directly to resolve th

Refund
In June of I discovered that ADT had been billing my *** card in the amount of $per month for a home previously sold/cancelledThe charge had taken place for close years (property sold in November 2015)
I reached out to ADT who confirmed by phone repeatedly that I would receive a refund for the errorThe refund in the amount of $1,was promised by phone, on numerous occasions by supervisors/managersI received a credit on my *** card in the amount of $leaving a balance of roughly $1,still due
After calls to ADT every month resulted in continued commitments that the credit was "in the mail" I am now getting the run around and transferred from one extension to another ultimately ending up with the calls being droppedThe billing error was identified and confirmed yet the refund still not processed months later?

Complete disregard for client service and refusal to works towards a reasonable resolution
09/15/Called Cust Svc for help with my account and specified I need this escalated Instead of sending me to a manager, they sent me to client retention I asked to speak with a manager, was placed on hold for minutes!! No once ever came on the line I called back and talked to the cust svc rep and explained my dissatisfaction I have had ADT for years and within the last 5-months my service has not worked properly During that time - they've sent out 5-techs on alternate occasions and either they couldn't fix it, or they temporarily fixed it for only a few hours just to have the same problem come back I upgraded my account prior to these issues to their newer 'Pulse' product and this has not worked since day I have paid for a product/service for nearly months that has never worked properly As this cannot seemed to be fixed by the company I called to see what alterna

ADT rep told us they could provide service to our rural areaWe have not had working service for over monthsADT says they will call back & doesn'
When the ADT rep came to the house we specifically asked if ADT could service our rural areaHe assured us they couldWe purchased the equipment and pay a monthly feeWe have had ongoing problems with our service for months nowADT has sent tech people outWe always have to call multiple times to get the tech person out & are scheduled weeks outWe have literally spent hours on the phone with ADT not to mention having to leave work to meet the tech personAll of the tech appointments have been unsuccessful I followed up again today with ADT and they tell me they don't know when the part will be in to fix our system and she will have someone call me backMy experience has been ADT doesn't call back (I was told four days ago a manager would call me back within 24-hoursnever received the call back) When I explained this to t

I have been a customer of ADT for the past yearsPrior to my contract expiring on June 2018, I was going through a hardship and was given a discountI could no longer afford the payment and closed my account on 08/04/I was never told that it will take days to stop the direct withdrawal from my checking accountConsequently on 08/when my account was charged again I called ADT and requested a refundI was then sent an email about the request and told that it will take to business days for the refund to my accountNot only I did not get the refund in my checking but I was also sent another email showing an amount that is to be charged to my checking account on the coming 09/15/ I have the email as proof and can forward them to you at any timeI am demanding a refund to my account from the charge on 08/15/and my account in my opinion was closed as of 08/04/
Product_Or_Service: home security

I have been with ADT for years, as a customer, when I tried to call to inquire abount an upgrade, I got quoted a monthly price
As a senior citizen, I explained to the sales agent how I am on a fixed income and how I wanted to inquire about better protection
I could not believe she did't even "hear" me, in regard to my fixed income, and had the audacity to quote me a new monthly charge, which was double my current rate
Not to mention, she didn't even consider my year loyalty
Then when I called back, I got another person - in sales - who wanted to schedule a sales call - to get a new contract signed - and then to schedule an installation - at another date!
This is totally unacceptable and unconscionable
It seems as if a new sales contract is all ADT cares about and not the service of providing good customer service
I am not happy and I'm actually thinking about leaving and switching to AT&T, who I have been with for over years too
If this is the type of customer

The BBC is as big a scam as ADT Security isnegative reviews yet they have an A+ rating because ADT pays an annual fee for a ratingThe *** that sold my alarm system to me stated over and over again how it was a YEAR CONTRACT at the end of which I would own the equipmentThey keep raising my rates and when I called to cancel I discovered that I actually have a year contractLying, thieving ***sI will cancel on Oct7th and that will be the last of my money that I'll allow ADT to steal from meCon Artists and ***!!!!!

Service was transferred when we moved, and we were unknowingly put on a renewed year contract instead of finishing the remainder of our previous
In April 2014, my husband's job moved us from the Philadelpha, PA area to the Houston, TX areaWe had ADT Services in PAUpon moving, we were advised by ADT that we could transfer our current service or pay a fee to opt outWe were unable to pay the $600+ fee to opt out, so we decided to transfer our service
Our service was put on hold for about months while we lived in a hotel in Houston, TX and searched for a houseAs soon as we closed on our house (June/July 2014), I called ADT to transfer our contractA serviceman was sent to our new house to install the security servicesWe opted to add two more sets of door alarms, as we now had entrances to the house instead of from our previous houseWe agreed to the additional cost per monthFurthermore, the serviceman informed us that he was unable to connect our services throu

I am moving within the next few months and would like to move my service with ADT but they do not offer it where I am moving
I am moving to Florida International University to live on campus for one year and currently have ADT serviceI have a year contract that I am fully aware, is a contractual agreementI have agreed to be serviced by ADT for three years and would like to move my service with me but ADT does not have the optionSince I am moving on campus to a dorm, ADT cannot be inputted into the facility for various security reasons which I understandOn June 18, I contacted the customer service department and spent hour on the phone being shuffled aroundI was instructed that I was in a contract for years and the only way to get out of the agreement is to pay $700+, sell my service to a friend, or sell my service to the next person moving into my homeI informed the agents that I wanted to continue my service if I could but since I was moving to a dorm they wo

Went with ADT for my business,
I had my sales visit from reps prior to installSales people told me that the camera wires could be installed inside the walls and I would be able to have a camera for the exterior of my business
Upon the arrival of the install tech I was surprised to find that the wires could NOT be installed through the walls and I could NOT have an exterior cameraas they were already installed upon my returnAfter months of phone calls and back and forth with corporate I just gave up on getting the item fixed because I don't have hours to spend on the phone every couple of days
I recently sold the business and now they hit me with a $cancellation billI called yet again to explain that the business is sold and explained the trouble I had upon install and they refused to do anything more than reduce my final bill by $
Shady business, lying sales people and poor customer service