ADT Security Services

Very poor customer service
I was sent a notice that I needed to update my system so I called and made an appointmentOnly for the tech to show up late and say he doesn't have what he needs to do the jobI had lost a day for nothingMe and the tech went over my order called got a price and I was told he would see me on Friday 08-19-at 12pmI asked if it was ok for my son to be home when the work is started and I would be home soon after to signThe tech said it would be fineAnother tech showed up XXXXXX he called and I told him I would be home soon he could start my 30yr son was homeThe tech called me back in five mins to say he was leaving I had to rescheduleThe price changed from $To $what I was told the Saturday beforeI called customer service to explain what happen and was told the sameI have been with ADT since They gave me there but to kiss today and let me know they didn't trust me at allThey wanted me to sign the contract before they started

The system monitor has been chirping for two months now and ADT can't seem to get it to stop permanently, the longest it has been quiet is hoursI get up at 4:in the morning and most nights I can't sleep because the systems chirps every to seconds They have been called numerous times and even been out to the houseIt doesn't make any senseGoing to cancel and get new service with another companyI bet if I don't pay my bill the chirping will stop

This is the worst service you can ever find! Do not getmonths contract of over paying useless equipmentThis people lied to us non stop they took days to install the equipment and when they finally didIt was the wrong onecustomer service just gives you the run around un til the third day which is the end of the trial period( not seven like they repeatedly told us) just so they can lock u in and then charge extra for outdoor cameras, which is for what I sign up in first placeYou will save so much jut by buying some nest camerasThey have sooo many features, record longer( adt only records seconds of footage) and their monthly plans are $per camera a month! Trust me we called millions of times to get our situation resoveld and they gave us lies after lies, and "escalated" our call to the manager and no body called backScammers is what they areDont fall for itPlease!

Cancelled monitoring services via telephone on 9/9/The monthly charge was $Today 2/8/2017, an electronic draft for $was made, from my checking account, without consent, for Oct, Nov & Dec and Jan plus penalties of some kindADT conveniently does not have record of the phone call made on 9/9/They said they do not cancel service for non-payment until or days past last payment received, which conveniently allowed them to make the unauthorized draft, because they will say the account was still ACTIVEHOW CONVENIENT! Payments, prior to 9/9/were made as an automatic electronic draft, from our checking accountBut since services were cancelled, that's why payments were not madeSo according to ADT, everything is conveniently in favor of their getting paid for services NOT RENDERED, WANTED OR NEEDEDThis is not an ethical business practiceTalked to two managerial employees that said charge reversal is not possible
Product_Or_Service: Ho

We had great service the entire time we lived in our house; however, we received military orders to move and that is when the problems beganI called ADT to confirm what we needed to do to cancel the contract due to the orders and was told I needed to send in a signed letter stating the reason for the cancellation and a copy of my husband's orders which we are both onI signed and mailed in the letter August 15th and so their day cancellation policy should have taken affect no later than the end of SeptemberThey withdrew a payment from my bank account October 16thWhen I called to ask about this and get a refund I had to speak to different people to be told they did not cancel the account because I signed the letter requesting the cancellation and my husband is the first signee on the contract and I am the secondI was told, "We need another day letter with your husband's signature." First off, why were we never contacted to be told this? Not by phone or letterThey had our new address as it was on the cancellation request letter and they have our phone numbers in case the house alarm was ever going off and we weren't thereWe are both on the contract so this is unacceptableAfter telling them this they said, "Let me open your contact." Something that should have been done in the first place to avoid this messI was able to get the contract cancelled and a refund for the October payment after being on the phone with them for over an hourWhat good is it to have a contract if they are not going to follow it and allow the signers to cancel it when they need to?

Acct#: XXXXXXXXX
Contacted ADT 5/30/& spoke to Sales Rep ***, re: patio door wireless alarmInquired if tech reqfor de-installation
Account #: XXXXXXXXX
I am a longtime, loyal customer of ADT and have enjoyed several years of stellar service-until nowI am a Senior, and feel as if the Sales Rep took advantage of my age and discriminated against me
I contacted ADT on 5/30/and spoke with a Sales Rep named MikeI explained that my patio door (which has a wireless alarm) was being replacedI inquired if I could remove the alarm myself or if a Tech was required; wasn't certain if I was permitted to touch their (ADT) equipmentMike stated that a Tech was required because the central alarm box in my house would have to be rerouted to bypass the wireless being removedHe explained there would be a charge going/coming of $TOTALI wasn't happy about the charge, disputed it, got no where and was forced to acceptThe entire conversation, Mike was arrogant and condesce

I am a current customer with ADT, I called them about cancelling my service, I started in a home and moved to apartment and was not aware of the fees
Account Number: XXXXXXXXX
Customer Since:
Payment Amount: $
I am a valued customer, I never missed a paymentI got the alarm system in mainly because my mom was sick and in bad health living at homeMy mother did not make it and passed awayThen it was transferred to my apartment and the services where used for over thereI was not aware that there was going to start my contract overI have now moved out of the apartment and I have all my equipmentI talked with an ADT rep and told them what I was going thru and tried to return all the equipment that I owned for a refund and to close my accountI am still being charged my monthly fee every month, and no one from ADT, cares about my life struggles, this $is hurting me every month because right now I dont have a home, I lost about everything when my mothe

When we signed up for ADT security services for our home, we were guaranteed that we can disconnect services early
Approximately years ago, we were interested and thought we would sign up for ADT security services for our home in *** *** *** When the representative came over for information and to sign us up, he informed us it is a "contract" and we would have to stay for years with ADT When we backed out (because we were not sure we would stay in Hawaii longer than a year)he guaranteed us "you can disconnect early, as long as you stay for at least two years! We always let people out early from their contracts, as long as it's for about years" He makes lots of plea and promiseswe sign up
years later, as we are moving out of *** (it was too expensive), we call ADT to disconnect and we are rudely treatedwe call the representative who sold us your plan, he said "sorry, I cannot do anything right now"And then we ask if we can make a payment plan t

If I could leave no stars I wouldThis is the most dishonest, expensive security company in the marketYou're better off doing your own security, which you can very easilyIf you're thinking about doing business with them, don'tIf you're already in business with them, I sympathizeGood luck canceling your account:-/

My account is not accurateI have made many many calls to remedy this!
I became a customer in Moved a year later for it to be transferredUpon moving they tried to pin the previous tenants account on meI offered all forms of ID to fix itThis was supposedly remedied but its notI have spent hours on the phoneSpoken with many people, emails, and even facebookThis still isn't resolvedI have found my contractAt this time I want this remedied NOW or I want legally relieved from my contractI am done paying someone elses bill

I received a Voucher for the Home Security system ,with 15pre-wired door or window sensors &$*** gift card for only $ ($850) valueThe total price would be $I was given a Ref# and the next day the tech from ADT placed equipment in my home and told me to sign his table stating he could not activate the system until I signedHe left a packet saying if we needed help it would be in the packetOn Monday I was going over my Account and found $, drafted from my account the following day $&the next day $ I did not give permission for last two withdrawals I immediately contacted ADT and I was told I must of ordered an upgrade which I assured I did not She informed me that the $was one payment of the (EXTRA EQUIPMENT )I IMFORMED TO COME GET THAT EQUIPMENT ASAP I did not order and the Tech at no time mentioned this to me or my husband I was informed that I would have to sign a form for the removal and pay a 75% chargeI refus

We purchased an ADT Security system when we bought our new home in order to keep us safe while in the home and keep our home safe while we were away The sales process was difficult but we wanted the ability to have the security system monitored so it was not just a burglary alarm when at home The system was installed on 9/15/ Today is 11/5/and we just started to notice that connecting to the online app, Pulse, was taking longer than expected We figured it was just being slow and used the keyfob to turn the alarm on and off this week Today, I forgot how to work the fob and tried to use the app but the app would not load at all so I contacted Support In testing, Support determine they could not connect to our system, which also meant that our system was not connecting to the monitoring This means our system is not being monitored This is the first night I am home while my husband is on a business trip, which is why we bought the system and its not being monitored A

Pay for services that are not handled at allSecurity company does not actually give any securityCameras do not record alarm activity
Cameras record for second clips then are down for the next minutes until they record for more secondsnone of the intrusion in my home was recorded due to this

I changed security services from ADT to another companyOnce I switched and ADT was no longer active, the company failed to notify me my system was disconnectedThis is not good service given a person could break into my house and unplug their systemThe new system was installed around November Since this time ADT has taken $from my credit card monthly, and I called to cancel service on 3/29/because of them not stopping service and advised I am not using service and they are not monitoring itThe agent confirmed
Product_Or_Service: Security

Trying to transfer services and being charged an outrageous fee
We have been with ADT for the past few years and always tried to be great customersRecently we moved and asked to transfer servicesThe technician/sales rep came to our home and informed us that instead of transferring services, ADT would ask for six months up front for renting an apartment which could come to as much as $We have just spent $in moving expenses and we can't afford to pay $Due to the fact that we can't afford this fee, our services have now been terminated which will lead to us being charged hundreds for early terminationEither way, ADT will be charging us hundreds of dollars that we can't afford

I have been billed twice after calling & requesting cancellation of my service since Feb.y I want a refund of the two last pymts not authorized,
I have called numerous times requesting cancellation since February I had set up auto payment through the service provider and since I cannot cancel on my end, requested my service be cancelled effective March Each time I called they stated they would update my account as closed and refund the last month payment that was automatically deductedI never received a refund and as of today I have another pending charge on my accountI have spent numerous hours on the hold speaking to someone there, especially when you are calling to cancelI have continued "account closing specialists" trying to manipulate me into keeping the account openI want to be away from this service provider and want them to refund my unauthorized last two payments

Pulse system not meeting expectations I feel I was cheated by the sales team
My pulse system doesn't not record on motion as its setup to do so It records when it wants and when I need it to it seems to fail I also called to have an additional camera installed and the company canceled on my twice I'm unsatisfied with the performance and security of the system and would like out of the remaining contract

Unmonitored ADT unit in rental started going off after years without incidenceCalled for assistance to turn it off, tried to force a sale
August 17, @ 3:pm MT
I have rented my home for over yearsThe alarm has never been active and it suddenly started beeping non-stop and then went into armed mode and started going offI called ADT, the rep (Cassie) I spoke to was trying to find a solution by looking up the addressI knew what she discovered, that there would not be codes for the home since it was not being monitored any longer by ADTShe offered the service saying that if someone came out to do an install, they could fix whatever was wrong with the existing systemI explained that I was not interested in a serviceShe transferred me to a manager(Jason) to assist me with the issue of the alarm that would not stop going offHe also tried to sell me the serviceI politely declinedI was stranding outside in degrees trying to find a switch to cut power to th

CONTRACT VERBALLY RENEWED IN APRIL TO GET THE LOWER PRICEWE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILCONTRACT NOT RECEIVED
AFTER VERBALLY RENEWING THE CONTRACT IN APRIL TO KEEP THE LOWER PRICE, WE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILWE HAVE CALLED OR TIMES SINCE APRIL WITH NO LUCKIF I KNEW I WILL NEVER RECEIVE ANY COPY OF THE CONTRACT, I WOULD HAVE NOT RENEWED IT VERBALLY
THIS CONTRACT WAS AGREED TO 2-YEAR TERMI DON'T WANT THEM TO AUTO RENEW IT WITHOUT MY KNOWLEDGETHE PROBLEM IS THAT WITHIN YEARS OF MY CONTRACT EXPIRATION ADT COULD CHANGE THE CONDITIONS, AND THERE IS NOTHING I COULD DO WITHOUT THE COPY OF MY CONTRACT
I FEEL LIKE THEY TRICKED US INTO VERBALLY AGREEING TO SOMETHING AND THEY ONLY KNOW TO WHAT, SINCE THEY RECORDER THE CONVERSATIONTHIS IS NOT AN HONEST BUSINESS TACTICIT IS BASED ON LYING AND CHEATING THE CUSTOMERS
SINCE I AGREED TO PAY THEM FOR THE SERVICE, I NEED FULL DISCLOSURE OF THE CONTRA

ADT assured that a year contract was transferrable with any moveThey now insist on a new contract due to a move or face a huge financial penalty
I purchased an ADT security system in December with the assurance from their representatives that by signing the contract, which locks you into a year commitment, that if I moved my residence my contract would be transferrableOn Tuesday 9/27/I called ADT to request a move (to another unit on the same property) and was informed that my only option was to enter an entirely new year contract or pay a $cancellation fee for the serviceI am willing to honor my original contract, but as a renter who frequently moves, I feel that being forced to enter an entirely new contract effectively traps me in their system forever Account #: XXXXXXXXX