ADT Security Services

Refund
In June of I discovered that ADT had been billing my *** card in the amount of $per month for a home previously sold/cancelledThe charge had taken place for close years (property sold in November 2015)
I reached out to ADT who confirmed by phone repeatedly that I would receive a refund for the errorThe refund in the amount of $1,was promised by phone, on numerous occasions by supervisors/managersI received a credit on my *** card in the amount of $leaving a balance of roughly $1,still due
After calls to ADT every month resulted in continued commitments that the credit was "in the mail" I am now getting the run around and transferred from one extension to another ultimately ending up with the calls being droppedThe billing error was identified and confirmed yet the refund still not processed months later?

If I could leave no stars I wouldThis is the most dishonest, expensive security company in the marketYou're better off doing your own security, which you can very easilyIf you're thinking about doing business with them, don'tIf you're already in business with them, I sympathizeGood luck canceling your account:-/

Do not do business with ADT! They are bigger burgers then they *** to protect you from.any questions call me and I will gladly explain.*** *** XXX XXX XXXX regarding my second home in Florida

Service was transferred when we moved, and we were unknowingly put on a renewed year contract instead of finishing the remainder of our previous
In April 2014, my husband's job moved us from the Philadelpha, PA area to the Houston, TX areaWe had ADT Services in PAUpon moving, we were advised by ADT that we could transfer our current service or pay a fee to opt outWe were unable to pay the $600+ fee to opt out, so we decided to transfer our service
Our service was put on hold for about months while we lived in a hotel in Houston, TX and searched for a houseAs soon as we closed on our house (June/July 2014), I called ADT to transfer our contractA serviceman was sent to our new house to install the security servicesWe opted to add two more sets of door alarms, as we now had entrances to the house instead of from our previous houseWe agreed to the additional cost per monthFurthermore, the serviceman informed us that he was unable to connect our services throu

I will never recommend ADT to anyone! worse service everThey contract a third party to install and tell you lies
I got my initial service in August and had to move in December, I relocate the service and specifically made sure they don't renew my contract
all was good until the tech made me sign the document where it said that I will start * new contract
I asked him and his response was : this is to certify that I installed the alarm at the new place, and that nothing changed
Well that was all lies!

ADT rep told us they could provide service to our rural areaWe have not had working service for over monthsADT says they will call back & doesn'
When the ADT rep came to the house we specifically asked if ADT could service our rural areaHe assured us they couldWe purchased the equipment and pay a monthly feeWe have had ongoing problems with our service for months nowADT has sent tech people outWe always have to call multiple times to get the tech person out & are scheduled weeks outWe have literally spent hours on the phone with ADT not to mention having to leave work to meet the tech personAll of the tech appointments have been unsuccessful I followed up again today with ADT and they tell me they don't know when the part will be in to fix our system and she will have someone call me backMy experience has been ADT doesn't call back (I was told four days ago a manager would call me back within 24-hoursnever received the call back) When I explained this to t

Called ADT last year about my quarterly bill which they did lower to $a qtr 4/15/received email advising me of rate increase to $a month ( $Qtr.) vsmy current qtrbill of $I called on 4/18/(days before the end of my qtr billing cycle on 5/17/17) spoke to Keith and I advised I wanted to cancel He transferred me to Sagan of the "Cancel Team" who told me to call back hours or 4/30/or 5/1/to cancelI started researching other services and found *** *** who offered same if not better service for less than $a month Called ADT on 4/27/spoke to Stephanie who transferred me to Alisha who advised me I would receive a credit in to days of $ Called back on 5/26/or well past the to day credit time frame 11:am spoke with Phylicia who was very polite ( as I would of expected from any company) who transferred me to Ranicia She was steadfast in my paying the $ I expressed my issues over the em

Unresolved service issuesShould be correctly installing a product I paid for but will not fix it until I sign another contract
We have had numerous alarms and the alarm going off for now reason Had to fight to get a tech to come out Had different techs come out over the last months and both of them stated that we had a "mickey mouse" system put in Some GE components and some Honeywell and that is why these issues continue to happenI contacted ADT numberous times and after waiting hours on hold was told they would fix it but ONLY if I signed another contract Why would I sign another longer contract when the product I am paying for now doesn't work Insane I want my to break my contract or want my money back for all the time and energy we have spent trying to deal with alarms going off at all hours The last tech was to get back to us the next day after he talked to his supervisor and nothing happened there There are rude people on the phone and they are no

My account is not accurateI have made many many calls to remedy this!
I became a customer in Moved a year later for it to be transferredUpon moving they tried to pin the previous tenants account on meI offered all forms of ID to fix itThis was supposedly remedied but its notI have spent hours on the phoneSpoken with many people, emails, and even facebookThis still isn't resolvedI have found my contractAt this time I want this remedied NOW or I want legally relieved from my contractI am done paying someone elses bill

Customer challenge to Protection One:
On January 25, 2018, Mrs*** *** suffered a fall in a parking lot which resulted in a fractured pelvisBecause of the condition, she was unable to climb the stairs to her bedroomShe therefore was confined to sleeping in her chair in the family room on the first floor of the homeThat first night, her husband turned out all the lights and went upstairs, leaving her sleeping alone in the darkAt about am, she was awakened suddenly by the burglar alarm sounding a full blastAlone and helpless in the dark, she was terrified! Her husband came running down the steps, turning on lights as he came, fearful that his wife was in dangerAfter careful inspection of the entire house, he concluded that this was a alarm and so informed the monitor caller
Determined to avoid a repetition of the incident, he called the Protection One local office to request a repairmanThe began the confusionFirst, the initial call was answered by a p

Very poor customer service
I was sent a notice that I needed to update my system so I called and made an appointmentOnly for the tech to show up late and say he doesn't have what he needs to do the jobI had lost a day for nothingMe and the tech went over my order called got a price and I was told he would see me on Friday 08-19-at 12pmI asked if it was ok for my son to be home when the work is started and I would be home soon after to signThe tech said it would be fineAnother tech showed up XXXXXX he called and I told him I would be home soon he could start my 30yr son was homeThe tech called me back in five mins to say he was leaving I had to rescheduleThe price changed from $To $what I was told the Saturday beforeI called customer service to explain what happen and was told the sameI have been with ADT since They gave me there but to kiss today and let me know they didn't trust me at allThey wanted me to sign the contract before they started

I have been with ADT for years, as a customer, when I tried to call to inquire abount an upgrade, I got quoted a monthly price
As a senior citizen, I explained to the sales agent how I am on a fixed income and how I wanted to inquire about better protection
I could not believe she did't even "hear" me, in regard to my fixed income, and had the audacity to quote me a new monthly charge, which was double my current rate
Not to mention, she didn't even consider my year loyalty
Then when I called back, I got another person - in sales - who wanted to schedule a sales call - to get a new contract signed - and then to schedule an installation - at another date!
This is totally unacceptable and unconscionable
It seems as if a new sales contract is all ADT cares about and not the service of providing good customer service
I am not happy and I'm actually thinking about leaving and switching to AT&T, who I have been with for over years too
If this is the type of customer

Trying to transfer services and being charged an outrageous fee
We have been with ADT for the past few years and always tried to be great customersRecently we moved and asked to transfer servicesThe technician/sales rep came to our home and informed us that instead of transferring services, ADT would ask for six months up front for renting an apartment which could come to as much as $We have just spent $in moving expenses and we can't afford to pay $Due to the fact that we can't afford this fee, our services have now been terminated which will lead to us being charged hundreds for early terminationEither way, ADT will be charging us hundreds of dollars that we can't afford

2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADT
2/13/PLEASE HAVE ADT CREDIT MY ACCOUNT $FOR MY ALARM GOING OFF FALSELY FROM 6:PM- 10:PM AT MY PROPERTY ADDRESS ON FILE WITH ADTI LEFT MY HOME 1/13/ABOUT 6:PM & SET THE ALARMI'M GOING TO BE OUT OF TOWN UNTIL 2/15/WELL ABOUT 6:PM-10:PM MY ADT LARM KEPT GOING OFF LIKE EVERY MINUTES AND CONTINUOUS ALERTS CAME TO MY PHONEI WAS ALREADY IN ROUTE TO CATCH A PLANE AT ***I CALLED ADT AND SPOKE TO SUPERVISOR JAN WHO STATED THAT ADT WAS HAVING PROBLEMS & MONITORING SYSTEMS WERE INOPERABLE & GIVING OFF ALERTSI WAS SCARED BECAUSE I DEFINITELY DON'T WANT ANY CASUALTIES ESPECIALLY SINCE I'M AWAY FROM HOME A FEW DAYS

BAD SERVICE AND REQUESTED CANCELLATION OF OLD ADDRESS AT TIME SERVICE INSTALLED FOR NEW ADDRESS; WAS NOT CANCELLED UNTIL MONTHS LATER, BUT NO REFUND
AT THE END OF 2015, HAD TECHNICIAN COME OUT TO INSTALL SENSOR ON FRONT DOOR BECAUSE WE HAD REPLACED DOOR AND FRAMETECHNICIAN OFFERED TO PUT SENSORS ON MASTER BEDROOM WINDOWS FOR FREECOULD NOT ARM ALARM WITHOUT BYPASSING BECAUSE TECHNICIAN ONLY PUT OF PART SENSOR ON WINDOWSCALLED ADT CUSTOMER SUPPORT AND TOLD THAT THEY COULD NOT SCHEDULE TO HAVE TECHNICIAN COME OUT AND THAT SOMEONE WILL CALL IN WEEKS TO SET APPOINTMENTAPPARENTLY, CUSTOMER SUPPORT IS AN OVERPAID ANSWERING SERVICESOMEONE CALLED AFTER WEEKS, BUT I DID NOT SCHEDULE AN APPOINTMENTABOUT TO SELL HOME AND ADVISED BY REALTOR TO LET NEW HOMEOWNER DEAL WITH ISSUE MOVED ON 3/29/WORKED WITH TORI TOSSES AT SAFE HAVEN SECURITIES WHO ASSISTS MY REALTOR'S CLIENTS TO SET UP ADT SERVICE AT NEW ADDRESSWAS TOLD THAT I COULD NOT CANCEL SERVICE AT MY OLD ADDRESS UNT

I called ADT to cancel service in August because of finance hardshipIn return to stay as a customer, ADT offered free monthsIf I still needed to cancel, call back in months to do soI called back on October to cancelADT made another offer to extend me another months in order for me to see if I fixed my finance issuesI called in January to cancel again and to my surprise, I was being billed for serviceI was receiving bills in the mailI found out why and they said that I did not cancel my serviceI told them that I didThey said there was no record of me calling the second time but they do have the call recorded the first time that I wanted to cancel my serviceHow did they "lose or don't have" my call canceling the second timeMy disputeI made the call and they said I did notI told them that I will show them my cell phone record to where I calledThat was pretty much itThey call to collect payment
I paid my bill when I wanted their service and

ADT does not truly monitor your home We disconnected our system, and no one even checked to see if it was disconnected on purpose, or cut by a home invader Then we called to cancel our service, they bill for an extra month from the day you cancel

Complete disregard for client service and refusal to works towards a reasonable resolution
09/15/Called Cust Svc for help with my account and specified I need this escalated Instead of sending me to a manager, they sent me to client retention I asked to speak with a manager, was placed on hold for minutes!! No once ever came on the line I called back and talked to the cust svc rep and explained my dissatisfaction I have had ADT for years and within the last 5-months my service has not worked properly During that time - they've sent out 5-techs on alternate occasions and either they couldn't fix it, or they temporarily fixed it for only a few hours just to have the same problem come back I upgraded my account prior to these issues to their newer 'Pulse' product and this has not worked since day I have paid for a product/service for nearly months that has never worked properly As this cannot seemed to be fixed by the company I called to see what alterna

This is the worst service you can ever find! Do not getmonths contract of over paying useless equipmentThis people lied to us non stop they took days to install the equipment and when they finally didIt was the wrong onecustomer service just gives you the run around un til the third day which is the end of the trial period( not seven like they repeatedly told us) just so they can lock u in and then charge extra for outdoor cameras, which is for what I sign up in first placeYou will save so much jut by buying some nest camerasThey have sooo many features, record longer( adt only records seconds of footage) and their monthly plans are $per camera a month! Trust me we called millions of times to get our situation resoveld and they gave us lies after lies, and "escalated" our call to the manager and no body called backScammers is what they areDont fall for itPlease!

Can't cancel and can't continue servicr
I moved from my residence after having to sell due to personal reasonsADT would not let me cancelThey said I had to pay nearly $or start a new contractI live in an apartment and cannot have an alarmThey went on a scripted spiel about burglaries and crime and how I needed their services to stay safe but the only criminals are ADT! I can't have the service otherwise I would keep paying themAnd I'm not paying for a service I cannot use!