ADT Security Services

I am a current customer with ADT, I called them about cancelling my service, I started in a home and moved to apartment and was not aware of the fees
Account Number: XXXXXXXXX
Customer Since:
Payment Amount: $
I am a valued customer, I never missed a paymentI got the alarm system in mainly because my mom was sick and in bad health living at homeMy mother did not make it and passed awayThen it was transferred to my apartment and the services where used for over thereI was not aware that there was going to start my contract overI have now moved out of the apartment and I have all my equipmentI talked with an ADT rep and told them what I was going thru and tried to return all the equipment that I owned for a refund and to close my accountI am still being charged my monthly fee every month, and no one from ADT, cares about my life struggles, this $is hurting me every month because right now I dont have a home, I lost about everything when my mothe

I changed security services from ADT to another companyOnce I switched and ADT was no longer active, the company failed to notify me my system was disconnectedThis is not good service given a person could break into my house and unplug their systemThe new system was installed around November Since this time ADT has taken $from my credit card monthly, and I called to cancel service on 3/29/because of them not stopping service and advised I am not using service and they are not monitoring itThe agent confirmed
Product_Or_Service: Security

I am moving within the next few months and would like to move my service with ADT but they do not offer it where I am moving
I am moving to Florida International University to live on campus for one year and currently have ADT serviceI have a year contract that I am fully aware, is a contractual agreementI have agreed to be serviced by ADT for three years and would like to move my service with me but ADT does not have the optionSince I am moving on campus to a dorm, ADT cannot be inputted into the facility for various security reasons which I understandOn June 18, I contacted the customer service department and spent hour on the phone being shuffled aroundI was instructed that I was in a contract for years and the only way to get out of the agreement is to pay $700+, sell my service to a friend, or sell my service to the next person moving into my homeI informed the agents that I wanted to continue my service if I could but since I was moving to a dorm they wo

We had great service the entire time we lived in our house; however, we received military orders to move and that is when the problems beganI called ADT to confirm what we needed to do to cancel the contract due to the orders and was told I needed to send in a signed letter stating the reason for the cancellation and a copy of my husband's orders which we are both onI signed and mailed in the letter August 15th and so their day cancellation policy should have taken affect no later than the end of SeptemberThey withdrew a payment from my bank account October 16thWhen I called to ask about this and get a refund I had to speak to different people to be told they did not cancel the account because I signed the letter requesting the cancellation and my husband is the first signee on the contract and I am the secondI was told, "We need another day letter with your husband's signature." First off, why were we never contacted to be told this? Not by phone or letterThey had our new address as it was on the cancellation request letter and they have our phone numbers in case the house alarm was ever going off and we weren't thereWe are both on the contract so this is unacceptableAfter telling them this they said, "Let me open your contact." Something that should have been done in the first place to avoid this messI was able to get the contract cancelled and a refund for the October payment after being on the phone with them for over an hourWhat good is it to have a contract if they are not going to follow it and allow the signers to cancel it when they need to?

ADT Salesman was dishonest when setting up serviceAdvised no contract but still locked in a year contract
Upon moving into my new home in June 2016, I called ADT to activate the existing equipment that was in my new home (as I had ADT in my previous home)When the salesman arrived, he advised because there was no equipment being added there was no contractual extensionThe only 'new' equipment was a Ring doorbell which I paid for out of my own pocketThe salesman had me sign a 'service order' but this was actually, unknowingly to me, a contract for serviceI recently called to cancel ADT as I decided to go with another optionThe customer service person advised that I was under contract and would have to pay a $termination feeI explained that the salesman who came to my home specifically told me there was no contract, as I would have never signed up if there was one, but the customer service person said that there was nothing he could do and would have to bill me if I

Had a yr security system contract w/ADT, but had to cancel early due to having to move for retirementBeing billed $in damages
*** *** ***
*** *** *** ***
Suite ***
*** ** XXXXX
RE: Collection Notice, Creditor: ADT Security
Client Ref #: XXXXXXXXX
Acct#: XXXXXXX
Gentlemen:
I received the attached collection notice in reference to the aforementioned account, dated April 18, 2017, on Friday, April 28,
I am contesting/disputing the balance due - as stated in your correspondence ($578.46); instead, I am offering to pay one-half of the amount stated which would be $ My reasons are as follows:
I had been a loyal ADT customer since 1997, years while residing in ***, *** and the remainder of that period while in ***, North ***
My service at *** *** was canceled in January, 2017, only after I moved and new location did not require continuation of a monitored alar

How does a compant receive an A plus review with so many complanits against it? My experience with the security services started with the high pressure sales people who said it was getting late and they weren't allowed to leave without a sale.Then the installation by these professionals took minutes as they put stickers on my windows and some wiresworth of equipment ? No wayDid it ever work ? noWhen I said that I didn't want this service, they said that I could pay for the equipment or the contract amountThe equipment was not returnable so the contract amount (without the service provided) was I still cannot believe that I have to pay for equipment that I don't have and service that I never got and was never prpoperly installed.They came ,they left it in my house and they billed me for nothing more than stickers on my window.Please don't let these slick guys into your housethey aren't your protection services ,they are your wolves in disguise

CONTRACT VERBALLY RENEWED IN APRIL TO GET THE LOWER PRICEWE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILCONTRACT NOT RECEIVED
AFTER VERBALLY RENEWING THE CONTRACT IN APRIL TO KEEP THE LOWER PRICE, WE WERE PROMISED TO GET A COPY OF THE CONTRACT IN THE MAILWE HAVE CALLED OR TIMES SINCE APRIL WITH NO LUCKIF I KNEW I WILL NEVER RECEIVE ANY COPY OF THE CONTRACT, I WOULD HAVE NOT RENEWED IT VERBALLY
THIS CONTRACT WAS AGREED TO 2-YEAR TERMI DON'T WANT THEM TO AUTO RENEW IT WITHOUT MY KNOWLEDGETHE PROBLEM IS THAT WITHIN YEARS OF MY CONTRACT EXPIRATION ADT COULD CHANGE THE CONDITIONS, AND THERE IS NOTHING I COULD DO WITHOUT THE COPY OF MY CONTRACT
I FEEL LIKE THEY TRICKED US INTO VERBALLY AGREEING TO SOMETHING AND THEY ONLY KNOW TO WHAT, SINCE THEY RECORDER THE CONVERSATIONTHIS IS NOT AN HONEST BUSINESS TACTICIT IS BASED ON LYING AND CHEATING THE CUSTOMERS
SINCE I AGREED TO PAY THEM FOR THE SERVICE, I NEED FULL DISCLOSURE OF THE CONTRA

Once ADT installed our system in 2013, we rarely interacted with them However, there have been rare occasions when we had questions Customer service has so far been good in answering questions However, when we recently called ADT to set up an appointment with them to talk about upgrading our system, the sales rep never showed up to the appointment time on October 2, We called ADT and found out the rep was not coming out even though I had to leave work two hours early to make the appointment ADT's rep on the phone said a manager would call us back That never happened either We are disappointed in ADT and we are looking into other companies for a better security system

I have been billed twice after calling & requesting cancellation of my service since Feb.y I want a refund of the two last pymts not authorized,
I have called numerous times requesting cancellation since February I had set up auto payment through the service provider and since I cannot cancel on my end, requested my service be cancelled effective March Each time I called they stated they would update my account as closed and refund the last month payment that was automatically deductedI never received a refund and as of today I have another pending charge on my accountI have spent numerous hours on the hold speaking to someone there, especially when you are calling to cancelI have continued "account closing specialists" trying to manipulate me into keeping the account openI want to be away from this service provider and want them to refund my unauthorized last two payments

Echoing what others have indicated: ADT is not helpful of appreciative to long-term customers After receiving rate increases of 33% above my initial contract monthly charges and not complaining, I called to cancel my service, only to be told that I will incur another month's charge since it takes ADT days to inactivate an account After speaking with a cancellation specialist, billing specialist, and billing supervisor, I was told that there is nothing to be done about this extraneous charge as it is part of their policy that is written into their contract Upon signiwith ADT, the installers/customer services reps didn't indicate that disconnection is not as streamlined as installation, which can occur in one business day for residential customers I will never use ADT again, nor would I recommend them to friends or family

We purchased an ADT Security system when we bought our new home in order to keep us safe while in the home and keep our home safe while we were away The sales process was difficult but we wanted the ability to have the security system monitored so it was not just a burglary alarm when at home The system was installed on 9/15/ Today is 11/5/and we just started to notice that connecting to the online app, Pulse, was taking longer than expected We figured it was just being slow and used the keyfob to turn the alarm on and off this week Today, I forgot how to work the fob and tried to use the app but the app would not load at all so I contacted Support In testing, Support determine they could not connect to our system, which also meant that our system was not connecting to the monitoring This means our system is not being monitored This is the first night I am home while my husband is on a business trip, which is why we bought the system and its not being monitored A

When we signed up for ADT security services for our home, we were guaranteed that we can disconnect services early
Approximately years ago, we were interested and thought we would sign up for ADT security services for our home in *** *** *** When the representative came over for information and to sign us up, he informed us it is a "contract" and we would have to stay for years with ADT When we backed out (because we were not sure we would stay in Hawaii longer than a year)he guaranteed us "you can disconnect early, as long as you stay for at least two years! We always let people out early from their contracts, as long as it's for about years" He makes lots of plea and promiseswe sign up
years later, as we are moving out of *** (it was too expensive), we call ADT to disconnect and we are rudely treatedwe call the representative who sold us your plan, he said "sorry, I cannot do anything right now"And then we ask if we can make a payment plan t

I have tried to contact them to tell them that I no longer live at the monitored address and am now in a nursing homeThe gave me email address
I have tried to cancel service for the past several months as my health has declined, and I am in a nursing home as of May They told me to send them a copy of the nurse home admitiants and I did that, they gave me email addresses to send it to that were fake emails addresses twice, I have sent registered mail to them and they are still billing meThe address of the complaint was XXXXX *** ** ** *** ** XXXXX, Account # XXXXXXXXXthe property was sold in July, and they won't do anything over the phone, say to email and the email they give you doesn't workVery poor service and poor customer service, would not ever advise someone to enter into service agreement with ADT, and would never contract with them again

I subscribe to a service called ADT Pulse from ADT The service provides an app for Android type smartphones that allows you to control your home security system Since Google provided an update to the Android operating system to version on August 22nd, the ADT Pulse app has not functioned properly The app is forced into landscape mode, which makes it very difficult to use ADT was made aware of this in August and despite opening numerous cases with their support departments in the meantime, the issue is unresolved ADT states that they are aware of the issue and that it is being worked on, but almost months of degraded service is unacceptable I have requested credit on my bill for the decreased functionality, but these requests have been ignored
Product_Or_Service: ADT Pulse
Account_Number: XXXXXXXXX

ADT relocation was canceled and I was not notified I was to get a refund back to my CC due to services not rendered and it has been mos
In August I began the process of relocating to our new homeEverything was setHowever when the installation date cameA day before I received a call from the tech late afternoon to confirm the next dayI called a couple of hours later and the tech did not answerThe next day no one showedI called ADT and they said oh if they cannot confirm it gets cancelledThis was NOT mentioned at all during the recorded conversation on 8/which I too recorded on my phoneI was asked when can the rep come back out and they gave me 3wks out!!! I was set for vacation days later so that wasn't going to work as my home would not be protected when I needed it to beSo I requested my dollars be refunded and a revised bill be sent to mealmost months later still no refund and no revised billI am well aware of ending my contract befor

If I could leave no stars I wouldThis is the most dishonest, expensive security company in the marketYou're better off doing your own security, which you can very easilyIf you're thinking about doing business with them, don'tIf you're already in business with them, I sympathizeGood luck canceling your account:-/

So far, we have really enjoyed the servicesExcellent technicians and reps that will work with you to find the best deal for your needsIf something goes wrong, I can call them up and they will try to troubleshoot while on the phone; if it cannot be fixed, they will send someone out
We experienced a burglary (rental property), and they rushed to install so our child could feel safeWhen we moved, they again scheduled for a quick install of cameras
The people we met with were wonderful as well as their technicians over the phone

I have been a customer of ADT for the past yearsPrior to my contract expiring on June 2018, I was going through a hardship and was given a discountI could no longer afford the payment and closed my account on 08/04/I was never told that it will take days to stop the direct withdrawal from my checking accountConsequently on 08/when my account was charged again I called ADT and requested a refundI was then sent an email about the request and told that it will take to business days for the refund to my accountNot only I did not get the refund in my checking but I was also sent another email showing an amount that is to be charged to my checking account on the coming 09/15/ I have the email as proof and can forward them to you at any timeI am demanding a refund to my account from the charge on 08/15/and my account in my opinion was closed as of 08/04/
Product_Or_Service: home security

My alarm system has not worked for over months I have called number of times, and they dont fix the problemSo, I want my service cancelled
About months ago, my system stopped working I have called number of times to get the problem resolved Every time they put me in a queue for support, and after minutes (at minimum) the line drops So, I finally gave up, and stopped payment Now, every time they call from billing, I tell them until my service is fixed, I will not make a payment They still have done the same thing Even though they have not been able to fix my problem they still want full payment for period of no service They have put my family and home at risk Due to this negligence, I want my contract cancelled with no back payment or cancellation fee I should not be responsible for a service I am not being provided