ADT Security Services

ADT Salesman was dishonest when setting up serviceAdvised no contract but still locked in a year contract
Upon moving into my new home in June 2016, I called ADT to activate the existing equipment that was in my new home (as I had ADT in my previous home)When the salesman arrived, he advised because there was no equipment being added there was no contractual extensionThe only 'new' equipment was a Ring doorbell which I paid for out of my own pocketThe salesman had me sign a 'service order' but this was actually, unknowingly to me, a contract for serviceI recently called to cancel ADT as I decided to go with another optionThe customer service person advised that I was under contract and would have to pay a $termination feeI explained that the salesman who came to my home specifically told me there was no contract, as I would have never signed up if there was one, but the customer service person said that there was nothing he could do and would have to bill me if I

system does not work all the time
have had two repairmen here who claim the found nothing
have three cameras one faces east and one faces west
west camera records video's and the east records video's both record the same streetthe third records the back entrance and seems OK

I have tried to contact them to tell them that I no longer live at the monitored address and am now in a nursing homeThe gave me email address
I have tried to cancel service for the past several months as my health has declined, and I am in a nursing home as of May They told me to send them a copy of the nurse home admitiants and I did that, they gave me email addresses to send it to that were fake emails addresses twice, I have sent registered mail to them and they are still billing meThe address of the complaint was XXXXX *** ** ** *** ** XXXXX, Account # XXXXXXXXXthe property was sold in July, and they won't do anything over the phone, say to email and the email they give you doesn't workVery poor service and poor customer service, would not ever advise someone to enter into service agreement with ADT, and would never contract with them again

My alarm system has not worked for over months I have called number of times, and they dont fix the problemSo, I want my service cancelled
About months ago, my system stopped working I have called number of times to get the problem resolved Every time they put me in a queue for support, and after minutes (at minimum) the line drops So, I finally gave up, and stopped payment Now, every time they call from billing, I tell them until my service is fixed, I will not make a payment They still have done the same thing Even though they have not been able to fix my problem they still want full payment for period of no service They have put my family and home at risk Due to this negligence, I want my contract cancelled with no back payment or cancellation fee I should not be responsible for a service I am not being provided

ADT relocation was canceled and I was not notified I was to get a refund back to my CC due to services not rendered and it has been mos
In August I began the process of relocating to our new homeEverything was setHowever when the installation date cameA day before I received a call from the tech late afternoon to confirm the next dayI called a couple of hours later and the tech did not answerThe next day no one showedI called ADT and they said oh if they cannot confirm it gets cancelledThis was NOT mentioned at all during the recorded conversation on 8/which I too recorded on my phoneI was asked when can the rep come back out and they gave me 3wks out!!! I was set for vacation days later so that wasn't going to work as my home would not be protected when I needed it to beSo I requested my dollars be refunded and a revised bill be sent to mealmost months later still no refund and no revised billI am well aware of ending my contract befor

ADT wants to enforce a year contract I never agreed to
I set up activation on an old alarm system in my homeI was told about the dollar monitoring feeI never agreed to a two year contractIf that was the case I would have obtained a new systemI thought this was resolved until I received another collection callI can provide pictures my alarm system was in the homeThey never told me I was agreeing to a year contract and I never agreed to do so

Do not do business with ADT! They are bigger burgers then they *** to protect you from.any questions call me and I will gladly explain.*** *** XXX XXX XXXX regarding my second home in Florida

Once ADT installed our system in 2013, we rarely interacted with them However, there have been rare occasions when we had questions Customer service has so far been good in answering questions However, when we recently called ADT to set up an appointment with them to talk about upgrading our system, the sales rep never showed up to the appointment time on October 2, We called ADT and found out the rep was not coming out even though I had to leave work two hours early to make the appointment ADT's rep on the phone said a manager would call us back That never happened either We are disappointed in ADT and we are looking into other companies for a better security system

Unresolved service issuesShould be correctly installing a product I paid for but will not fix it until I sign another contract
We have had numerous alarms and the alarm going off for now reason Had to fight to get a tech to come out Had different techs come out over the last months and both of them stated that we had a "mickey mouse" system put in Some GE components and some Honeywell and that is why these issues continue to happenI contacted ADT numberous times and after waiting hours on hold was told they would fix it but ONLY if I signed another contract Why would I sign another longer contract when the product I am paying for now doesn't work Insane I want my to break my contract or want my money back for all the time and energy we have spent trying to deal with alarms going off at all hours The last tech was to get back to us the next day after he talked to his supervisor and nothing happened there There are rude people on the phone and they are no

ADT will not honor my military orders to backdate a cancellation request to and provide a refund for payments made by me since that time
I established service with ADT in *** in 2012, at my residence at *** *** *** *** *** ** XXXXX, account number XXXXXXXI received military orders to move in 2013, at which time we called ADT to cancel our service
I then moved to *** and re-established service with ADT in In 2015, we cancelled service with ADT in *** due to military ordersAfter this time, I noticed that my checking account was continuing to be withdrawn from ADT, and thought it was for the *** accountI went back and forth with the *** service provider for a year, with no resolutionFinally, after contacting the ADT cancellation department, it was discovered that my service was still active in Texas, and this service my checking account was being withdrawn for
I was instructed to send a letter along with my military

I booked two appointments, neither was made on time, very disappointed

Horrible - I had a broken ankle so I could not see what "***" from ADT was doingEvery door/window was done VERY SLOPPYDId not clean latex from the old security systemDid not take all old security sensors offPut new sensors where ever was the least amount of work for him - no matter how it looksSensors on windows are not all put in correct place and go off during thunder stormsADT corporate will not help They think that the pictures of the horrible work that I include are "acceptable"If you want your windows and doors to look as horrible as ours, then go with ADTRather than make a customer happy over a legitimate issue, they instead *** of the customer so much that writing bad reviews on the internet is the only recourse
Once you provide a negative review on the internet, they send a "canned message" saying that they care and to email them Once you do, a local representative *** *** leaves message to call so that we can resolve the issue I call and call and call but he never returns any calls That is how ADT does customer service

I have ADT services home alarm and life alertOn July 11thI fell and hit the alarm button repeatedly with no responseMy daughter had tried calling and with no answer I was found at 930am by my son in lawHe tried to use the alert button also no response he then called ADT to inquire why the service did not workthey said they had no idea to why it did not work they would have to send out a technician.They said it was a non emergency situation and they would send out a technician on July in the morningNow Afternoon hourand still no one has shown upI have paid for this service as a security for emergency situations clearly I am not receiving this service and have no idea to how long I have been paying a monthly fee for a service I was not receivingA fall was an emergency that required immediate attention

This started on 2/11/I was trying to reactive an already existing ADT box in my home that was installed originally in After speaking with a ridiculous amount of people within a three day period they kept insisting on charging me for a new boxI didn't need oneAfter speaking with Corp headquarters I received a call from Ray at number X-XXX-XXX-XXXX apologizing and stating he was sending a tech to activate only for with a charge for feb service of Today 3/11/I was charged when my march bill should only be for serviceI called X-XXX-XXX-XXXX spoke to people all stating on 2/11/I was charged for an install and for equipment where the orginal came fromI said no! not only does those totals not add to but I was only charged reactivation bill plus taxSo why is my 3/11/bill They said we are charging you feb and MarchI paid feb during my reactivationThey arguedI hung up and called man at X-XXX

*** My alarm has been beeping every seconds , I contacted reliance protection customer service - twice asking for assistance I can not remove the cover on the smoke alarm and called to ask what type of battery do I need once the cover is removed or if the cover can't be removed after great effort, how do I replace the entire smoke alarm? Since I no longer have a contract with this company , the technician said he can't help me, even tho they installed the alarm systemHe told me to go to Canadian tire and figure it out I asked to speak to a manager , he said no Flat out noI was a customer for years , always paid monthly fee on time I called for assistance and was spoken to rudely , told to go somewhere else since I wasn't under contract with them and then hung up on after he said I could NOT sowak woth a manager

ADT is trying to enforce a year contractI have a year lease on the premises and will not be renewing
There was an ADT security system in the building I am currently rentingWe took over payments from the landlord, in order to use the systemWe had a year lease, which is now ending and I will not be renewingADT is forcing me to pay a cancelling fee of 75% of the remaining contract, despite the fact that I am moving out of the house and cannot take the system with meAlso, I did not put the system in the house, my landlord didHow can I be liable for the cancellation when I don't have a choice but to cancel?

Misleading advertising and deceptive business practices! Possibly the dealer is the one at fault, however if this dealer is representing ADT, then ADT is still at fault for allowing it My mother was lured by the misleading advertising of $per month monitoring, then after spending $on equipment and being charged $per month we are told it is because we had wireless installed rather than landline which the installer never told us would cost more Had another technician come out to downgrade to landline and immediately he tried to convince us otherwise, then when we insisted we wanted landline connection he said he couldn't do it without moving the keypad from the back door to nearest landline phone three rooms into the house, which is unacceptable Still waiting for the $rebate gift card certificate, and upon calling to complain discovered there will also be $activation fee placed on that, which we were also not told about Beware of what the visiting technician tells you during the first visit!!!

Adt is a scamThey trick you into getting services with themBefore the guy told me about services he was already screwing stuff on the wallI wish I could give no stars

Deceptive Billing Practices
I have been a customer of ADT for almost yearsAt the end of my paid up contract, switched to another company and did not renew my contract with ADT However, I kept receiving overdue bills for services I no longer was receiving (after mid December) This was followed by several (as many as two a day) automated phone calls reminding of the "overdue account." After several attempts to reach the billing office by phone I was finally successful in early February A rather rude representative informed me that I would have to pay a "cancellation" fee I informed him that I was not inclined to do so as I had paid up until January and the service was disconnected in mid December It is an alarm monitoring company after all, it should be obvious when I am no longer connected I finally gave up trying to get them to understand that I was no longer a customer They sent me a final bill for $ and I paid the bill to stop the harassing phon

We contacted ADT Security Services to have a sale representative come to our home and tell us they type of security system they recommend and give us a priceThey gave us an appointment in December but called us from Gainsville FLone hour before our appointment time to tell us that they had double-booked their appointments and would not be able to comeI was upset for later notification, contacted their management team and received another appointment date and time in January At the appointed time, the sales rep did not show upI called minutes after the appointment time; the rep said that he was caught in traffic but was on his wayI asked him what his location was and from what he said, we figured that it would have been another 40, minutes before he could have arrived at our homeWe told him not to bother coming, When I contacted his office and complained about their unprofessional business practice in terms of keeping appointments and being on time, I found out that he told his office that he called us to confirm the appointment when he was on his way, but we told him not to come.I think that when he returned to his office they checked his cell phone for incoming and outgoing calls and figured out that he had lied because a few hour later I received a a call from a regional manager apologizing and asking for another chance to come out to our homeWe decided to do business with another firm because we think that we cannot trust our security to a company which lacks business discipline and employs dishonest people