ADT Security Services

The rep came by my house a couple weeks after I had moved in to discuss getting a system set up and convinced me that I needed one because of the burglaries around the neighborhoodSo I let him come in to take a look at the windows and doorsI signed up to get the system under the impression that I had months to change my mind - aka the month money back guaranteeAfter months of having the system I called to cancel and they advised me that I signed a month contract and that I was obligated to pay them $each monthI asked about the money back guarantee and she advised me that the policy only was upheld if there was a technical issue with the system and that a technician needed to be send out times for the same issue in order for them to actually give you your money backThis was not in any communicated from the rep that initially came to my houseThe lady on the phone was extremely rude and was not concerned with any issues of mine, only that I had signed the contractI really feel that I was lured into this contract and now there is no way out After reading the other complaints on this, it seems to be a common issue with their customersI am really baffled that this company has an A+ rating on here as there have been multiple complaints about the same thingDO NOT DO BUSINESS WITH ADT - THEY ARE SCAMMERS ONLY CONCERNED ABOUT TAKING YOUR MONEY

ADT system cutting off my landline phoneCell phones don't work at my houseAll communications are cut off at my house when ADT is hooked up
ADT was purchased 8/and relocated to a new home 3/I was in a year contract with my USAA membershipI was told the contract did not start over with a move by rep Wayne *** but it didand they did a yr not a 2yr for *** memberI was also told by Wayne all *** members are in year contracts not I pay a month
Last year my ADT system shut my landline to my home downI had no phone for a weekNo phone as in landline or cell, as my cell does not work here at homeCentury link came and figured out it was my ADT so I called and had a ADT tech come fix itHe was very rude and I made a local complaint which should be on file with *** ** office, the tech stated that his work was not the problem but He replaced the box hooked it back up and left slamming all my doors
This past week my phone started cutting out

Best advice ever is: Never start with ADT to begin with years into a year contract and my home sold Cancelled and was told things that are apparently wrong and am now hearing "we don't know why the last operator ever told you that - it's not true" Was told alarm would be disabled and new owners would have to pick up the services(which they agreed to) for the alarm to work Was told I would be charged but would get the money back when the new owners took up the service Was told I would get a letter explaining all this Was also told if the new owners did not get the service, then I would have to purchase a new year contract in my new location and purchase the equipment all over again (what??!!) Apparently the alarm works without services and the new owners aren't paying for it ((I'm still getting alarm notifications so I know the new owners are using the system and either ADT is lying to me and they have a contract or the new owners have a free alarm system) So I'm stuck with an $bill for a company that gave me the choice between bad and worse options And this is after years of me giving them $a month I've talked to at least different agents who have all told me different stories I can't believe they have an A+ rating with so many negative reviews how is this company getting away with this??!!!

This company preyed upon my elderly mother who has dementia She couldn't figure out how to work the system from day one! She also lives in a very safe place Her paranoia was due to onset of dementia When I received durable power of attorney, I called to cancel the account They wouldn't do it without a written letter from her doctor, stating that she had signed a contract! I'm far away, trying to handle my mother's billsI wasn't able to get a letter from her doctor as I had durable but not medical POA! Fast forward months, my mother has been moved into a Memory Care facility I called today to say she's no longer living there and I need to cancel the account First they said that she needs to personally call! I explained she has severe dementia She can't call Now they claim they need proof of POA before cancellation In the meantime, she NEVER USED THE SERVICE She is an elderly woman on a tight, fixed income, and they continue to pull $a month out of her checking account Today I am sending the required documentation, but this is beyond ridiculous It's reprehensible There is a special place in *** for businesses that prey on the unfounded fears of the elderly Shame on you ADT

This is the second complaint I have file thru Revdex.com for this company ADT home security systemI had called on May 15, to give my day notice to cancel my services with ADTI been waiting for a year for my contract to end and it finally is coming to an endI called ADT at XXXX-XXX-XXXX the rep I spoke with I did not get her name, I had Advice her for the reason for my call is to give my day notice to cancel my servicemy last day would of have been 06/15/the sales rep ask why I wanted to end services? I had explain to her I had a bad experience with ADT in past and no longer want to do business with ADTthe rep kept on insisting to stay with ADT, rep offer me months free if I would stay and renew my contractand they would lower my monthly payment to I advise the rep that I have no desire to continue with ADT service, to please add days notice to terminate the policyI ask rep to notate our conversation on my accountrep stated she will cancel policyi

An ADT representative come to my homeHe walked around and knew exactly what we were asking for.he promised a system that would be "wireless" and would have camera viewingI explained exactly where I would like the camera installedThe representative assured us that ADT would be able to provide me with such a security systemI was very detailed in my request and he repeated and confirmed his understandingWe came to an agreement and had the system partially installedThe technician, however, was unable to install the camera and explained the system is not necessarily wireless because it has to use an electrical outlet and not hot-wired like my previous systemHe also did not install the sensors properlyI called ADT on several occassions and had technicians come to my home to try and complete the install with very little successThe last technician that arrived finally said they were unable to comply and would have a supervisor come over and discuss picking up the equipment a

I am being billed for time after I cancelled my service
I was with ADT since November When I signed up, I signed a two year contract After the contract period was over, I decided to stay with them on a month to month basis, without a contract I decided to cancel on May 13, and paid the company for service through May 14, Since that time, I have received numerous harassing calls at all times of the day and harassing mail asking me to pay through June When I called to inquire why, I was told that I had to pay an additional days from the date of cancellation due to my "contract" I told the representative that I had not had a contract for several years but the person insisted that it was ADT's policy I asked them to provide proof that I had signed something agreeing to those terms and they could not provide that to me I politely asked them to stop calling and billing me for charges that I did not owe They are still calling and mailing My custome

Worse possible experience I have ever had with a service company ever
From the start to finish from the sales call to the installation day, not one piece of information was accurate or trueADT just trying to make a quick sale
Will definitely never use them again and make sure to let anyone I know aware of the lack of trust and truthfulness of their service

I sign a contract for years with the AdT alarm with my bussiness but when I sign I ask any fee but the sales man he told me it is no fee for early cancellations and I ask him what about if I don't keep my bussiness in years and he told r u fool no one ask u anything Today I have burglary I'm shop my alarm never get any signal when I call them their customer service she respond I'm so sorry what happen to your shop we will send a technicianTuesday and I told them why not Monday she says it is no one I call technical support and they told me you don't have a sensor for ur shop if they came from the roof I call them back the customer service waiting around min another customer told I can't do anything for u and I told I want to canceled my service and ask take your equipment and he told it is mine and he transfer the cancelation department and he told me I have to pay 800$ fee , they never mention when I sign and now I lost everything I can't afford to pay

I moved from MD to FL and unable to continue my contract in my new buildingADT won't let me out of my contract without charging $
To Whom it May Concern at ADT and Revdex.com: I was a customer of ADT for years back in Pittsburgh, PA, when I lived at *** *** *** (I fulfilled my contract at that address, and then some)Because of the excellent service I experienced, when I purchased a home at *** *** *** *** in Silver Spring, MD, in December 2016, I went with ADT againMy husband and I recently moved to Orlando FL to an apartment building (and so are unable to continue with ADT), and our home is selling back in Silver Spring MD on June of this yearADT customer service told me they will not allow me out of my contract and they would charge me $to cancel my service unless I am militaryThis doesn't sit right with me in terms of common sense and as a consumer who has given ADT my business twiceIf ADT doesn't allow me to cancel my service penalty-free, I will

ADT did not fulfill the terms of the agreement within weeks of signing up, so I want to cancel my contract
no customer support, a pass the buck Call Centre, every call in 20+ minutes of being transferred and on hold, and shoddy tech support have left my system still not workingHaving to wait a week for a tech to attend every time x I asked they end the contract as it was within the days of dissatisfaction as per their advertised garentee, they tell me I could try and appeal but I will be in breach of contract and owe $thousands rude and incompetent staff have made the issue and worse For example, one left me on hold minutes because I used a shortened version of my first name and he said he would have to clear talking to me through his supervisor even after I passed all the security steps to prove myself! I'm still waiting on a call back from a manager xtimes to discuss the issues , I asked to end my contract as I'm dissatisfied within the day grace period a

I purchased the basic package from the Safe Home dealer, the salesman walked me through the process and contract, told me about the prorated charge for the month and was pretty helpful and friendlyThe technicians took about and a half hours when the sales guy said it would only take an hour and a half but other then that it was fineI guess it really depends on the dealer that you go throughI checked with http://www.diyhomesecurityguide.com before I decided to go with ADT

I cancelled my service in may 2018.I owed 1,cancelled fee.no problem.I paid them 200.00on 6/28/18.told them I would pay per month.then on july 17ththey took out of my checking account I did not authorize them to do that.they did not contact me in anyway that they were going to take the money out.I was on auto pay for the monthly services payments but I never authorized 872.62.this caused me overdraft charges

Incorrectly billed on service.Took nearly a month to rectifyFound out overcharged for yearsManagers lied about notes on account
We were incorrectly charged for a service call Never told there was a fee The service guy noticed that our alarm (years with ADT) hadn't actually been monitored at allIt was just a local alarm Also found out we had been overcharged for years So we were paying and not actually being monitored I had multiple calls to at least get the $service charge back That took nearly a month I was promised it would go out, then two weeks later a corporate person called and told me no notes said this and they would need to investigateThat is obviously their system to just get me to drop it I wasn't going to let them do that He went back and reviewed only a couple calls where he agreed we were wrongfully charged, but still wouldn't refund the money I was told by managers they would refund that full amount - I also double checked that it

I want your company to STOP contacting me! A sales rep has been to my home several timesI said no when I was homeNow the mail is coming inNo means No, stop harassing me now!

Last March we had ADT services installedWe were told we were not opted into a contractMy husband and I consistently asked if we were signing into a contract and the installer (***) said no, every timeWe went to sign "paperwork" which was loaded on a tabletWe would have to hit a button on the screen to put our initials or signature on the formEverytime we would select the button he would tell us what it was forEvery button was for him giving us some piece of equipment (carbon monoxide monitor, outdoor signs, window monitors, etc.)We continued to ask *** if we were opting into a contract and he continued to say noWe are wanting to cancel our services due to no longer using them and are being told we have to pay a cancellation feeI should not have to pay a cancellation fee when were told we would not be in a contractWe have contacted the company multiple times to get this straightened outEvery time we would get a run around and then be told "a supervisor would

Contract and services were cancelled and a representative called me to offer a new rate and reinstated services without my approval
Account XXXXXXXX

My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summer
My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summerNot being able to check in on my children when I am at work is a MAJOR issue for my wife and IThe entire Pulse platform was down for a number of days, not only was I not able to check on my daughters on the camera, I could not arm or disarm my system from my mobile device nor could I turn on any lights via ADT from my deviceAs if the camera wasn't a large enough issue, I completely lost the ability to make my home look occupied at night when we were away by loosing the ability to turn on my lights via PulseSome people have ADT for "Security reasons" I have ADT for "Convenience reasons", when I do not have access to my camera for nearly weeks, that removes all the "convenience" factors from my

I have been a ADT customer since january and my alarm was not installed properly when it goes off no one ever calls to check and see if it is ok
I have been a ADT customer since January and my alarm was not installed properly when it goes off no one ever calls to check and see if it is okI spoke with Dillion and we performed several test and he agreed it sis ot work and assured me that I would get a refund for all the time it has not workA representative came out and adjusted the system to work properlyI called ADT and spoke with Shayla and she said she can only refund me for November I want a refund for two years the system did not work because the install was free

I have had ADT service since July I have had nothing but issues with the devices and customer serviceFirst, they release their services to a licensed dealerThere in lies the major problemDefender One is one of their licensed dealers and therefore whatever issues or concerns the customer has, neither company will directly deal with the customer but tries to avoid concerns or issues by dumping the customer back and forthThe last time I spoke with a representative, *** ID# XXXXX, she had promised that if we continued to have issues with the devices installed in our home after this last "repair", then we would be reimbursed for the months paid and released from the contract without any penalty or fees associated with early terminationI have left messages with *** since then to terminate the services since ADT/Defender One continues to fail provide adequate servicesThis has been since November and a month later, no return callThe company states there are notes in the customer's file when calls and repairs, concerns are documentedDoes no quality improvement committee or department not notice how many issues we have had? Clearly, ADT/Defender One know nothing regarding customer service or protection since they continue to fail and disappoint usI truly hope that others can read this review so that they will never have to experience this GOD AWFUL services with these companies