Advance Auto Parts

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted] [mailto:[redacted]] Sent: Wednesday, February 08, 2017 5:00 PMSubject: Advance auto parts I have been trying to locate the purchase receipt for the transaction in question and I just don't have it. the following information is what I can provide so advance auto part can try to find the purchase, it was either purchase under the following phone numbers [redacted], under the name [redacted] or [redacted] under the name [redacted] [redacted]. The possible stores that I purchased this item would be the one on [redacted] and [redacted] ave in [redacted]. Also the store on north [redacted] highway in [redacted] Or the one on south [redacted] Looking forward to hearing from you.Thank You[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] from Advance Auto was very helpful in sorting out the issue, and the matter is resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We would like to apologize for the inconvenience our customer has experienced regarding his...

battery.  We have reached out to the District Manager, [redacted], and he has been in contact with Mr. [redacted] regarding the situation.  Our last update from [redacted] indicates he has received the invoices, and plans on contacting Mr. [redacted] this evening.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I am glad they found the information in their files. The bill that I submitted was for $710.00, which I knew they would pay up to $600.00, they need to take into consideration that I paid the wrecker bill, diagnosed the problem, removed the bad engine, I recrated old engine and delivered back to the store,  cleaned and installed all external parts to be installed on new engine, , replaced the engine along with all filters and fluids that go into a new installation. That is why I am not satisfied with the $370.00 that they have offered.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However my address is wrong on this website, and it wont let me change it. My real address is[redacted]
[redacted] Please do not send the check to the wrong address.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
have reviewed the information provided and would like to apologize for...

the
inconvenience this caused our customer. We see that the rebate was for up to a
$40 gift card back if the customer bought two sets of Platinum pads and rotors. 
Unfortunately, our customer’s rebate was denied because he purchased a
set of Gold brake pads.  Due to the opportunity received, we will be
mailing our customer a $20 gift card to the address provided as a one-time
courtesy.  Mr. [redacted] can be expecting it
in the mail in 7-10 business days.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

Here is the info of the store I bought the item from:AAdvance Auto Parts - [redacted] [redacted]###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm forwarding you a copy of our mechanic that installed the last 2 engines..I feel the Manufacture is not being fair it's not our fault..I have 2 disabled people here including myself we depend on our 1 vehical to assist us with medical transportation..please take this into consideration thank you

Thank you for allowing us to respond, it appears our customer will be receiving a $50 GC, we were unaware our customer had called and that GC has been processed but, our customer should have it at this time.   In regards to the install we would like to apologize for the situation but due to not having proof of showing work needed to be done after the battery was installed by our TM, we are unable to assist, as our Field Leadership has tried to work out a solution and asked for more information since this first happened.  At this time we feel we have done everything we can to support our customer with this situation.  Please let us know if our customer did not receive the GC so we can look into this and reissue if needed.
Thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize...

for the inconvenience caused to our customer.  We request that Mr. [redacted] provide us their
tax exempt certificate.  Once we have it
on file, and our tax department approves it, we will be happy to credit this
order as well as future online orders for tax.
Once approved, Mr. [redacted] can have orders credited for tax by
calling [redacted] opt [redacted] to have an agent credit tax off of the order as it
is placed; or he can email [redacted]
with his order # after an order is placed to have our team retroactively credit
the order for tax
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

We would like to apologize for
the inconvenience our customer has experienced. 
We have
contacted [redacted] and the claim number for Mr. [redacted] is
[redacted].  The number for [redacted]
to follow up on existing claims is ###-###-####.  [redacted] should be able to provide our
customer with updates on the claim and also who the adjuster working on his
claim will be.  We sincerely apologize
for the delay.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The customer having to wait 24-72 hours is inconsiderate given that you advise them order can be picked up as soon as 30 minutes. Finally, please do not insult me with your 20% discount, and focus on your larger consumer population by working to resolve the terrible customer service that you extend to those who shop in your stores and online.
Regards,
[redacted]

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have processed check request # [redacted] for $150 which will be mailed to the address provided.  Please allow 7-10 business days for processing.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We spoke with the District Manager [redacted] over the stores in the area and had him reach out to...

Mr. [redacted]. It turns out there was a misunderstanding between the Team Member who assisted Mr. [redacted] when he came to pick up the part. The part was in fact at the store then and still was today, 7/26/2016, during my conversation with District Manager [redacted]. DM [redacted] and Mr. [redacted] spoke about the issue at length and DM [redacted] apologized for the issue and advised he would make sure a problem of this nature does not take place again. We were informed that when the conversation ended that Mr. [redacted] was happy due to him having already bought a part elsewhere. We will consider the issue resolved unless Mr. [redacted] could use further assistance regarding this matter. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In regards to the complaint that Ms. [redacted] has filed we would like to respond further. Due to the opportunity received, we are reissuing the $20 to the updated address provided.  Ms. [redacted] can be expecting this gift card in 7-10 business days.  Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mrs. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
Due
to the opportunity received, we have issued a check for $32.91 that we...

will
mail to the name and address provided. 
Mrs. [redacted] can be expecting the check in 10-14 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.