Advance Auto Parts

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have
reviewed the information provided and would like to apologize for...

the
inconvenience our customer received. Based on the information provided, we were
able to find where our district manager [redacted] over this store has reached out to
the customer, authorized a refund of the part in question, and a $25 gift card.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] from Advance Auto was very helpful in sorting out the issue, and the matter is resolved.
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
have reviewed the information provided and would like to apologize for...

the
inconvenience this caused our customer. We see that the rebate was for up to a
$40 gift card back if the customer bought two sets of Platinum pads and rotors. 
Unfortunately, our customer’s rebate was denied because he purchased a
set of Gold brake pads.  Due to the opportunity received, we will be
mailing our customer a $20 gift card to the address provided as a one-time
courtesy.  Mr. [redacted] can be expecting it
in the mail in 7-10 business days.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

It is always important to follow consumer protection rights laws as those laws are geared to safeguard buyers of merchandise from inappropriate conduct. In this instance, you can reference [redacted]Advanced Auto / [redacted] does appear to have the proper return policy in place. Perhaps ensuring employees are aware of corporate policy will help prevent this type of incidence.I was able to return the $2.95 part at a different location from where I bought it and I appreciate that store's quick response.Regards,
[redacted]

Here is the info of the store I bought the item from:AAdvance Auto Parts - [redacted] [redacted]###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted] [mailto:[redacted]] Sent: Wednesday, February 08, 2017 5:00 PMSubject: Advance auto parts I have been trying to locate the purchase receipt for the transaction in question and I just don't have it. the following information is what I can provide so advance auto part can try to find the purchase, it was either purchase under the following phone numbers [redacted], under the name [redacted] or [redacted] under the name [redacted] [redacted]. The possible stores that I purchased this item would be the one on [redacted] and [redacted] ave in [redacted]. Also the store on north [redacted] highway in [redacted] Or the one on south [redacted] Looking forward to hearing from you.Thank You[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We would like to apologize for the inconvenience our customer has experienced regarding his...

battery.  We have reached out to the District Manager, [redacted], and he has been in contact with Mr. [redacted] regarding the situation.  Our last update from [redacted] indicates he has received the invoices, and plans on contacting Mr. [redacted] this evening.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the business' claim that the damage caused was due to mechanic error.  I have a written statement from [redacted] that [redacted] (mechanic inspection #[redacted]), owner and lead mechanic,personally torqued the axle nut at 177 ft. lbs. this was also witnessed by my son who was there at the time of the repair. This man has been in business for 35 years, he is not just a back yard mechanic.  If this had been the first defective hub bearing assembly we purchased and this had happened I imay have been inclined to believe their claim but due to the fact that we had experienced this part failing numerous other times and the fact that the store agreed the part was defective I do not except their claim. Also, I have since read through complaints about this part on their website and have found others who have suffered the same or similar issues when this part was installed in their vehicle. For example:  
11/26/2011(1 of 1 customers found this review helpful) 1.0Blew apart after 100% correct installBy Silverado Mechanicfrom [redacted]About [redacted], Mechanic, Truck EnthusiastFollow meLevel 1PROSEasy to installLooks greatCONSFlimsyVery FlimsyBEST USESTrucksComments about Driveworks Hub and Bearing Assembly:I replaced the original hub assembly after 206,000 miles just to freshing the truck up. I have replaced lots of these seeing how I am a mechanic. 100% complete and correct installation, took truck for a 1 mile drive, turned around, heading back...clunk, the inner hub seperated from the outer hub causing loss of control and almost rolled the truck when hitting an embankment. So I would recommend spending more money and getting a higher quality product. I plan to return the part only to receive 100% cash refund as I will be using the old equipment. I still purchase all my parts from advance auto parts, just wont be using the lower grade parts anymore.WAS THIS A GIFT?:NoBOTTOM LINE No, I would not recommend this to a friendThere are several other reviews stating similar issues as well. 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We spoke with the District Manager [redacted] over the stores in the area and had him reach out to...

Mr. [redacted]. It turns out there was a misunderstanding between the Team Member who assisted Mr. [redacted] when he came to pick up the part. The part was in fact at the store then and still was today, 7/26/2016, during my conversation with District Manager [redacted]. DM [redacted] and Mr. [redacted] spoke about the issue at length and DM [redacted] apologized for the issue and advised he would make sure a problem of this nature does not take place again. We were informed that when the conversation ended that Mr. [redacted] was happy due to him having already bought a part elsewhere. We will consider the issue resolved unless Mr. [redacted] could use further assistance regarding this matter. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The customer having to wait 24-72 hours is inconsiderate given that you advise them order can be picked up as soon as 30 minutes. Finally, please do not insult me with your 20% discount, and focus on your larger consumer population by working to resolve the terrible customer service that you extend to those who shop in your stores and online.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We will work with the Field Leadership Team above the Store to correct this behavior and make sure additional training is provided. When an issue of this nature occurs we do want to make sure we take care of our Customers. We’ll also verify if the wrong part was sent to us compared to what was ordered. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I misguided the fluid type it was dot 3 not 4 my apologies plus I still have the fluid and parts from [redacted] have in records any more information I have regarded this is from mechanics , I apologize for mis-type

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize...

for the inconvenience caused to our customer.  We request that Mr. [redacted] provide us their
tax exempt certificate.  Once we have it
on file, and our tax department approves it, we will be happy to credit this
order as well as future online orders for tax.
Once approved, Mr. [redacted] can have orders credited for tax by
calling [redacted] opt [redacted] to have an agent credit tax off of the order as it
is placed; or he can email [redacted]
with his order # after an order is placed to have our team retroactively credit
the order for tax
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank
you for providing us with the opportunity to address the complaint that Mrs. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
Due
to the opportunity received, we have issued a check for $32.91 that we...

will
mail to the name and address provided. 
Mrs. [redacted] can be expecting the check in 10-14 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

We would like to apologize for
the inconvenience our customer has experienced. 
We have
contacted [redacted] and the claim number for Mr. [redacted] is
[redacted].  The number for [redacted]
to follow up on existing claims is ###-###-####.  [redacted] should be able to provide our
customer with updates on the claim and also who the adjuster working on his
claim will be.  We sincerely apologize
for the delay.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and were unable to locate a proof of purchase...

for the customer in any of the nine closest stores to his area, or in our online database.  Due to the opportunity received, we have spoken to General Manager [redacted], at our customer’s local store on [redacted], and he has agreed to replace the battery for our customer. When our customer visits this store for the exchange, please have him ask for [redacted] and he would be happy to assist.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]