Advance Auto Parts

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and per their request, I have attached (1) the receipt from my most recent purchase of wipers and (2) the credit card statement from my first (defective) purchase of wipers. Unfortunately, I am unable to provide a part number for the first purchase of Rain-X wipers as the associate who installed them on my vehicle walked off with the packaging, presumably to dispose of it on my behalf. I have, however, attached photos of the defective Rain-X wipers showing that they both broke (beyond usual wear and tear) merely through normal use.
Regards,
[redacted]

Revdex.com:
I am accepting this offer with rebuttal. The attachment they sent is for warranty of parts not reimbursement of labor for their defective part, which I incurred additional labor charges. I have reviewed the response made by the business in reference to complaint ID [redacted],  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We would be happy to correct this and work with our Field Leadership Team on this issue. Please be advised that we do test the batteries with our own equipment and use those readings, but they should be able to answer questions regarding the process. We see the previous online order # [redacted] and would like to refund the [redacted] account used there in order to allow the new purchase to maintain its warranty. Please respond if this would be an acceptable refund method and if not then confirm the address provided is valid to receive a check. The refund amount would be $121.43 from the order. We are willing to refund the $174.94 instead, but if done the new battery would continue from the old warranty which would end 7/26/2018. If the in store purchase is refunded then we would only be able to refund via a check. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In regards to the complaint that Ms. [redacted] has filed we would like to respond further. Due to the opportunity received, we will issue a $150 check to Ms. [redacted] as a gesture of good will, and as a one-time courtesy. She will receive the check in 7-10 business days. Going forward, we suggest Ms. [redacted] buy her parts directly from the garage if she wants her labor covered.  We did however empathize with how quickly she experienced a defect in the part.  Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. It appears as if the return in Store was done without a receipt. We did find the original purchase using the date provided by Mr. [redacted]. We would be happy to void the Merchandise Card and issue a check from our Corporate Office. Please confirm if this is acceptable and we will have the check created. We advise 7-10 business days for the check through the mail and also request confirmation of a valid mailing address. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information provided and would like to apologize for the inconvenience...

our customer has experienced. It seems that our leadership team over the [redacted] Advance Auto Parts store has taken care of Mr. [redacted] by providing him with a refund for the part in question.  Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and have engaged our insurance company, Sedgwick....

They should be getting in touch with our customer as soon as possible. At this time any further updates must come through Sedgwick CMS, as they will be handling this for Advance going forward. If Ms. [redacted] would like to contact Sedgwick they can be reached at [redacted]. We would lastly like to advise that we are aware Ms. [redacted] has contacted Sedgwick already, and that they did not have a claim established for her at that time.  We do have a claim established now, and the claim # is [redacted].  Ms. [redacted] can provide that claim # to Sedgwick when calling so they can more quickly assist. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Additionally the clerk at the advanced auto parts store under sold me the amount of oil he told me was required for my vehicle. It turns out I needed more. His computer was wrong. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We will reach out and work with the Field Leadership Team regarding this issue and investigate further. We will issue a refund for the amount of $60 for the trouble. Please advise if the address provided to the Revdex.com is a valid mailing address for a check from our Corporate Office. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms. [redacted]. We found were the previous check mailed but has not been cashed as of yet and show the original address provided is the location it was mailed. We have corrected and sent a new check out and increased the amount to $20 and apologize for the inconvenience. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In
regards to the complaint that Mr. [redacted] has filed, we would like to
respond further.
Our
corporate leadership team has partnered to resolve this opportunity for our
customer. We are mailing an $857.21 check to the address provided.  Mr. [redacted] can be expecting it in 7-10
business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have reviewed the online order and apologize that we did not assist in a timelier manner. We have refunded the amount requested and provided additional for the inconvenience. The total refund is in the amount of $58.31 and will go back to the [redacted] card ending in [redacted] and should take 3-5 business days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

are speaking with the District Manager regarding this issue. We are also having our Financial Team search for the original receipt from the purchase with Advance Auto Parts. If Mr. [redacted] could submit a new receipt of purchase even if from another Retailer then we will see if we can reimburse once we are advised of the previous receipt information with Advance Auto Parts. This process may take a few days and we apologize for the delay. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

It is always important to follow consumer protection rights laws as those laws are geared to safeguard buyers of merchandise from inappropriate conduct. In this instance, you can reference [redacted]Advanced Auto / [redacted] does appear to have the proper return policy in place. Perhaps ensuring employees are aware of corporate policy will help prevent this type of incidence.I was able to return the $2.95 part at a different location from where I bought it and I appreciate that store's quick response.Regards,
[redacted]

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have verified the purchase of the two rotors and platinum brake pads in question.  As a one-time courtesy, we will issue a check in the amount of $20 (since brakes and rotors for only one axle were purchased on the 9/12/16 order,) which will be mailed to the address provided.  Please allow 7-10 business days for processing.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We would like to apologize for the inconvenience our customer has experienced regarding...

his battery.  We have reached out to the District Manager, [redacted], and he will be contacting Mr. [redacted] on 6/24/15 to discuss the situation further and provide an apology and resolution.  The District Manager will also provide our customer with a receipt for the replacement battery. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept the business' claim that the damage caused was due to mechanic error.  I have a written statement from [redacted] that [redacted] (mechanic inspection #[redacted]), owner and lead mechanic,personally torqued the axle nut at 177 ft. lbs. this was also witnessed by my son who was there at the time of the repair. This man has been in business for 35 years, he is not just a back yard mechanic.  If this had been the first defective hub bearing assembly we purchased and this had happened I imay have been inclined to believe their claim but due to the fact that we had experienced this part failing numerous other times and the fact that the store agreed the part was defective I do not except their claim. Also, I have since read through complaints about this part on their website and have found others who have suffered the same or similar issues when this part was installed in their vehicle. For example:  
11/26/2011(1 of 1 customers found this review helpful) 1.0Blew apart after 100% correct installBy Silverado Mechanicfrom [redacted]About [redacted], Mechanic, Truck EnthusiastFollow meLevel 1PROSEasy to installLooks greatCONSFlimsyVery FlimsyBEST USESTrucksComments about Driveworks Hub and Bearing Assembly:I replaced the original hub assembly after 206,000 miles just to freshing the truck up. I have replaced lots of these seeing how I am a mechanic. 100% complete and correct installation, took truck for a 1 mile drive, turned around, heading back...clunk, the inner hub seperated from the outer hub causing loss of control and almost rolled the truck when hitting an embankment. So I would recommend spending more money and getting a higher quality product. I plan to return the part only to receive 100% cash refund as I will be using the old equipment. I still purchase all my parts from advance auto parts, just wont be using the lower grade parts anymore.WAS THIS A GIFT?:NoBOTTOM LINE No, I would not recommend this to a friendThere are several other reviews stating similar issues as well. 
Regards,
[redacted]

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have
reviewed the information provided and would like to apologize for...

the
inconvenience our customer received. Based on the information provided, we were
able to find where our district manager [redacted] over this store has reached out to
the customer, authorized a refund of the part in question, and a $25 gift card.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

the business has conceded thanks to the help of the Revdex.com , after I filed the complaint I received a strange call saying they were going to give me my money back and today I actually got a check via ups for a full refund. I would like to close the complaintthanks Revdex.com[redacted]