Advance Auto Parts

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am accepting the $20 gift card card mailed from the corporate office. However, I still stand behind my request to get a full refund of the order placed as well.  
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mrs. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
We have reviewed the information provided and it seems that the General Manager, [redacted], has...

contacted Mrs. [redacted] and resolved her opportunity. [redacted] noted that he was able to provide Mrs. [redacted] with a full refund and we have validated that the refund has been credited to our customer’s card. Please let us know if there is anything further we can assist with.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted]. We would be happy to look into this issue further. We request the year, make, and model, and engine size of the vehicle. We request all this information so we can verify if there is an issue and we’ll assist further upon review.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced.  We have...

reached out to the district manager over this store to address the training opportunity.     We appreciate Ms. [redacted] for bringing this to our attention.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We have
reviewed the information provided, and we were able to find the battery...

purchase
in question from 10/9/2014.  Due to this
opportunity received we would like to offer Mr. [redacted] a refund in the form of a
check which will be mailed to the address on file.  The check will be for $139.98, and Mr. [redacted]
can be expecting it in 10-14 business days. 
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We would very much like to assist and hope to rectify this issue for Mr. [redacted]. What we would like to know is specifically the part that was attempted to be bought or possibly a receipt from our competitor to help us better understand the issue that took place by finding the part bought. We have been unable to locate any information that clearly gives as an idea of what happened and how a pricing difference of this amount took place. We would very much like to also know how Mr. [redacted] feels we could make this a better experience. We could request the District Manager over the store’s area contact Mr. [redacted] so they can discuss this issue and see how we can assist and what exactly took place. We will of course work with our Team Member [redacted] to make sure our customers are getting the service we expect. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for allowing us to respond.   We would like to apologize for the inconvenience this issue has caused our customer.    It seems the information given to our customer is incorrect and we will be speaking with the team in regards to this.  To assist our customer...

we would like to provide a $50 AAP GC for the inconvenience experienced at our location.
Please let us know if our customer will accept and we will send this out ASAP to the address we have on file.
Thank you again,

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
egards,
[redacted]  I want to state very clearly that [redacted] NEVER asked me to submit any documents to him. It seems like the people working at this store have the tendency to not tell the truth. I will mail the requested information to [redacted] at the store within a couple of days. It is important to notice that I don't have any invoices because from the beginning [redacted] said that he would provide the radiator and he only asked me to give the mechanic's fee for replacing the radiator. He didn't ask for any paperwork for this either.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

have reviewed and see an issue with the order as well. We will have this online order refunded in the amount of $504.99 to the [redacted] card ending in [redacted]. We have issued two $20 off $50 Speed Perk coupons to Mr. [redacted] and the refund should show in 3-5 business days. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I was very satisfied how promptly Advanced Auto resolved this issue.
Regards,
[redacted]

Thank you for providing us with the opportunity to address
the complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  We have spoken with the General Manager,
[redacted], and she has reached out to Mr. [redacted].  Our customer returned to the store on 9-26-15
and received a full refund for the brake pads and shoes.  We have also reached out to the District
Manager, [redacted], to ensure that the customer service concerns are addressed with
all Team Members involved. 
 
Our promise is to provide superior customer service and
offer high quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Corporate Office can mail refund ($64.11) to: [redacted]. 
Regards,
[redacted]

In regards to the
complaint that Mr. [redacted] has filed, we would like to respond further.
We have been in
contact with Sedgwick Insurance sine Mr. [redacted]’s last update.  Sedgwick
insurance had assigned Mr. [redacted]’s incident to our warranty department.  
We have asked Sedgwick to take ownership of the claim, and they have agreed to
do so.  At this time, any further updates
must come through Sedgwick CMS, as they will be handling this for Advance going
forward.   
Mr. [redacted]’s
claim # is [redacted].  Sedgwick can be reached at [redacted]. 
Our promise is
to provide superior customer service and offer high quality products when you
need them. We sincerely apologize for the inconvenience this may have caused
and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.    We have reviewed the information provided, and would like to apologize for the...

inconvenience this caused our customer.  We see where our customer called our Customer Care Team on 10/6/16.  It appears the analyst did correctly inform Ms. [redacted] that unfortunately, our refund policy requires parts to be in new condition for a refund within 90 days.   Due to the opportunity received, we will be mailing Ms. [redacted] a check for $11.94 as a one-time courtesy to the address provided, and it should arrive in 7-10 business days.  Since we are refunding the part, no further warranty will be honored on it; but Ms. [redacted] is welcome to keep it since we cannot resell it.   Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for reply to my message and addressing my matter. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for allowing us to repsond to this customer.  We have engaged our District Leader over this store Mr. [redacted] [redacted] in regards to this situation.   Mr. [redacted] has set up a meeting to take our customer's statement to understand further.  Our DL will take action based...

on their meeting.
 
Thank you,

No because you guys couldn't do what you were supposed to do and now I'm out of more money because I have to have it towed and sent to a mechanic and have him do it.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We located an exchange receipt for 1 battery for Mr. [redacted] on 10/13/2016 and also see a battery purchase/exchange for a Professional Customer called “[redacted]”. Warranty is not transferrable and only belongs to the purchaser. We would like Mr. [redacted] to advise if he is associated with this “[redacted]” so we can better determine our advisement. Please be advised that overall we have only being able to locate a single battery purchase/exchanges and as of now will be unable to assist at all with the secondary battery without a Receipt different than the ones we currently have found. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.