Advance Auto Parts

You guys (and gals) are awesome.  You have never failed me ever.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My wife's info [redacted] or [redacted]she has the receipt and will send it to you as we discussed on the phone

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for...

the inconvenience caused to our customer.  Per Advance Auto Parts Limited Warranty
Policy, normal wear and tear is not covered. 
This can be found under the “What is Not Covered” section of the Advance
Auto Parts Limited Warranty Policy online: 
[redacted] 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We see where we spoke with Mr. [redacted] previously and did advise that per our Return Policy that we would be unable to accept the return due to its used appearance according to our Store. The Store was willing to refund the item with a Merchant Credit Card as a one-time courtesy.  We have provided a link below to our Return Policy as well. We will be unable to assist beyond this and the Store at [redacted] is prepared to provide the Merchant Credit Card. If any issues please contact us at [redacted] and provide your reference # [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

In
regards to the complaint that Mr. [redacted] has filed we would like to respond
further.
We have reviewed the information provided and would like to
apologize for the inconvenience this caused our customer.  We are sending a $33.24 check to the address
provided.  It can be expected in the mail
in 10-14 business days.  Mr. [redacted]
can
make note of reference # [redacted] for that check in the event he needs to call
to inquire about it.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience our customer has experienced.  ...

We reached out to the General Manager, [redacted], at our store located at [redacted] and he was able to locate a battery with a May 2015 date code at a nearby location.  [redacted] is picking up the battery today and it will be available at the store for our customer to pick up and complete his existing online order.  We would like to ask Mr. [redacted] to bring his online order number with him to the store (Order #[redacted]), and he will be provided the new battery.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mrs. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for the...

inconvenience caused to our customer.  We have researched the claims filed for Mrs.
[redacted] and our records indicate that two out of the three claims were denied
by the manufacturer as not being defective due to a defect in [redacted]ship.  It is up to the manufacturer to make this decision,
thus determining the outcome of the claim. 
Without their approval, we are unable to offer any further
reimbursement.  We are also unable to
extend the warranty, as that is set by the manufacturer as well, and there is
no way to adjust the time left in the warranty.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. We have spoken to the General Manager over our customer’s local store and an exchange of a new alternator has been provided to Mr. [redacted]. Please let me know if we can assist further.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
have reviewed the information provided and would like to apologize for...

the
inconvenience our customer received while in regards to having the wrong oil
filter. We have verified the purchase, and in researching the filter fitment,
we do believe we sold the correct K&N filter for a 2014 Impala LTZ flex
fuel.  We would like to advise that a 2013
and 2015 Impala both call for different oil filters than a 2014.
As
a gesture of good will, we will be mailing Mr. [redacted] a $45.57 check to the
address provided.  We will also be
addressing customer service opportunities with our field leadership team over
this store.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. Our General Manager, [redacted], has spoken to Mr. [redacted] regarding the opportunity. Mr. [redacted] explained that we replaced the windshield, but he was not happy because it was not an original BMW windshield. Mr. [redacted] stated he would also like his money back for the windshield wipers and [redacted] provided our customer with a refund.  After the call, [redacted] stated our customer was happy with the resolution.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We have been unable to locate any purchase made under the name and numbers provided. If Mr. [redacted] can provide a specific store location he would like to work with we can attempt to see if the Store Management would be willing to assist. All exchanges must be accompanied by a receipt and it is a customer’s responsibility to maintain these records. Advance Auto Parts does keep these records available for up to two years as a courtesy. Any exchanges with or without receipt are up to store discretion. We have included below an excerpt from our warranty policy and a link displaying the information provided. We would be happy to attempt to assist and look forward to a response back from Mr. [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Advance Auto Parts Limited Warranty Policy General Limited Warranty Period and Applicability The warranty period is 90 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. Simply return the part along with your original sales receipt to any Advance Auto Parts store. You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferrable. Replacement parts are warranted for 90 days from the date of exchange or the remainder of the warranty period on the original part, whichever is longer. Refunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within 90 days from the original date of purchase. Refunds will be issued in accordance with our Refund Policy.

Thank
you for providing us with the opportunity to address the complaint that Mr.
[redacted] has filed. It is important for us to hear from our customers and we will
strive to meet your expectations. 
We
have reviewed the information provided and would like to apologize for...

the
inconvenience this caused our customer. Unfortunately, we were unable to find
proof of purchase for our customer’s axles. Due to the opportunity received, we
would like Mr. [redacted] to fax his proof of purchase to [redacted], or provide
it through the Revdex.com. Once the proof of purchase is received, we will be happy to
respond with a resolution. 
Mr.
[redacted] can also put reference # [redacted] on a fax cover sheet so we can more
quickly assist.
Our
promise is to provide superior customer service and offer high quality products
when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. Normally in the situation where a part is returned and a core is unable to be returned we would refund the cost of the core purchased as a second core refund. At this time we are attempting to assist Mr. [redacted] in a completely different scenario and trying to take this rare issue into consideration. We will be unable to give any direct advisement until we receive a new proof of purchase for Mr. [redacted]’s new airplane starter core cost. Once we receive this receipt we will be able to determine if we could pay more than the $150 that was already advised based on the $300 core cost Mr. [redacted] stated, but before any payment is made we will need the new receipt unless we are paying the second core refund of the ford truck starter core cost. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will wait for the business to review the attached receipts and give me the rebate and compensation. Here attached two receipts. Regards,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will not accept the business offer for the simple fact of the matter is I have written and verified proof that the part in question was sent back to four seasons in a state that it was not in when it was delivered back to the advance auto store . Let it be known that it was returned by myself in an [redacted] box from my mechanic in to whole but separate pieces when the part was sent in to four seasons it was in a bunch of pieces.  I cannot say that advance auto destroyed the part on their own or during shipping but I can guarantee from myself and a sworn word from my auto shop that it was definitely NOT returned to the store in that way . 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and were unable to locate any...

notes indicating that our customer has contacted us previously. We would like to apologize for the inconvenience this caused our customer. Our warranty is limited to part replacement if the product fails; it does not cover labor costs or incidental, indirect, special or consequential damages. However, due to the opportunity received, we would like Ms. [redacted] to fax a copy of her installation and repair invoices to ###-###-####. Once the invoices are received, we will be happy to review them and respond with a resolution. 
 
In regard to a refund for the ball joint, Part #[redacted], our records indicate this was refunded on 2/4/15. 
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I regards to their question about the vehicle type, it is in fact one of my profile vehicles, the 2013 Fiat 500. I have run the same search several times on their site, and it continues to return the wrong bulbs as being exact fits.  I stress gain that I spent a long conversation with an online representative, and they were entirely unhelpful, saying essentially that I was out of luck and it was my fault that the site was wrong. I am very unhappy with the representatives helpfulness, but do accept the refund for the remaining bulb. Regards,
[redacted]

THANK YOU FOR INFORMING US OF COMPLAINT[redacted]. I HAVE HAD THE OPPORTUNITY TO REVIEW THIS PARTICULARREPAIR AND SPOKE DIRECTLY TO THE CUSTOMER WE WERE ABLE TORESOLVE THE ISSUE TO THE CUSTOMERS SATISFACTION,THANK YOUGREGG * C[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the $20 gift card yet, I entered the wrong address.  My street number is [redacted] not [redacted] 
[redacted]

Thank you for providing us with the opportunity to address the
complaint from our customer Ms. [redacted]. It is important for us to hear from our
customers as we strive to meet their expectations. 
 
We have reviewed the information provided and would like to apologize
for the...

inconvenience caused to our customer. 
We have researched the opportunity and were able to locate both orders
that the customer referenced. 
 
Order #[redacted] had an initial authorization hold for
$99.49.  We were able to cancel the part that was placed for store pickup;
however, we were unable to cancel the flex fan that was being shipped directly
from the vendor.  We have manually released this authorization hold so the
customer will receive this part for free.  
 
The second Order #[redacted] was also a split order with one part
being picked up in store and the other being shipped.  There was an
initial authorization hold for the entire order amount of $62.04.  An
authorization is only allowed to be captured against one time and we don’t
charge before items ship. Once the customer picked up the repair manual at
the store we settled for $20.01.  The system then re-authorizes for the
difference between the settlement and initial authorization.  This process
is normally seamless, however, the issuing bank is responsible for closing the
authorizations after we settle on them. Once all authorization holds fall off,
our customer will only be charged $62.04 total, which is the correct
amount. 
 
Due to the inconvenience caused to our customer, we would like to
send a $50 gift as a goodwill gesture to the customer’s address on file. Once
accepted, we ask that our customer please allow 7-10 business days for
processing. This gift card can be used in any of our store locations.
 
Our promise is to provide superior customer
service and offer high quality products when you need them. We sincerely
apologize for the inconvenience this may have caused and if we can further
assist you please let us know.