Aero Completions LLC

Complaint: ***I am rejecting this response because:I never resigned a contract in the last years stating I authorized them to take money out of my account every monthI paid every month for the last years and canceling due to moving out of stateThis is unjust and if they say they will not authorize my cancellation without payment in full of the remaining amount then I will notify my lawyerThis is robbery. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Their response does not address my complaint, it
merely reflects the final resolutionAnd let me be emphasise that this is a final resolution which would NOT have been reached had it not been for extraordinary effort and perseverance on my part.
Customer Service at Safe Secure is deplorableAfter spending nearly three weeks of receiving contradictory emails, I was finally FORCED into calling their 800-number where I had to endure the endless wait through their hold queueThere is absolutely no logical reason to explain why Safe Secure did not provide me with the very same information on how to cancel my account via an email response to my original requestHad they done so on or shortly after *** ** ***, in response to my initial email, we would not be engaged in this three-way dialogue
Safe Secure's response to my Revdex.com complaint is just another example of their horrible customer serviceIt is very apparent they have no regard for their customers
Sincerely,
** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the *** Call tag to be used in returning the equipment. I want to make sure that I am returning all the necessary equipment. Below is a listing of the parts that I have that I believe had been installed which can be returned without removing anything that is connected to the main system
Two (2) Wireless Keypad
One (1) AC Adapter
Four (4) Wireless glass break detector
Two (2) 5800PIR-RES wireless motion sensor
These are the only parts that I am in possession of that are not in some way attached to the main alarm unit. I do not know what to look for in regards to other parts that might need to be included, but would be willing to walk through with a service technician and identify / uninstall any other parts that SAFE Security would like to have returned. I will not uninstall any actual parts which are connected to the main system without the assistance of a trained person for fear of damaging my property or self. Sincerely, *** ***
*** ***

Initial Business Response /* (1000, 5, 2016/02/02) */
In regards to customer ***, our record indicates the following:
On February 14, the customer signed a contract with *** LLC, for the initial terms of monthsThis agreement automatically renews for successive
(months) renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term(2/2016)
SAFE Security received a general correspondence letter requesting to cancel the customer's security services
SAFE Security will honor the customer's request to cancelSAFE Security has cancelled this account effective 2/
SAFE Security's goal is to resolve your concern in a timely matter
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (800) *** Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Sincerely,
SAFE Security
PO Box ***, CA
Initial Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your interventionSince my mother had fulfilled her contract term and had never been notified of the automatic renewal policy, all she wanted was to be able to choose another company with more technicians who could respond in a more timely manner (three weeks was far too long)Thanks again

December 6, ***
Re: Account #
Complaint#: ***
Customer: *** ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint
We received documentation in the
beginning of *** *** that *** *** had listed SAFE Security on her bankruptcyIn order to be in compliance with the rules and regulations as it relates
to bankruptcy, we cancelled *** *** alarm serviceWe received a call from *** *** within the first week of *** *** requesting that we reinstate the alarm serviceWe received a
payment from *** *** and reinstated the serviceWe have since received documentation that we are still listed on the bankruptcyAgain, in order to be in compliance with bankruptcy
regulations, we have cancelled the alarm service
In order to reinstate the alarm service, *** *** will need to remove us from the bankruptcy and stop the notifications from being sent to SAFE SecurityWe will also need to receive
documentation confirming that SAFE Security is no longer listed on the bankruptcy
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 6:PM, Pacific Standard Time
Sincerely,
Althena Peet
SAFE Security
PO Box
San Ramon, CA

October 10, ***
Re: Account #***
Case#: ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the
complaint and provided our
resolution
We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE account. This is the results of our
investigation:
SAFE Security spoke with *** *** *** on 08/08/***. At that time, we advised *** *** of the cancellation process in which per the terms
of the contract, he would have had to submit a day signed written notice of cancellationThe account would have been cancelled after receiving this
notification. The written notification of cancellation has never been received from the customer.
SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellation. This account will be
cancelled without any further payments required.
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 4:PM, Pacific Standard Time
Sincerely,
Althena Peet
SAFE Security
PO Box
San Ramon, CA

On February 19, ***, David Stebbins signed a contract with an initial year term and an automatic annual renewal clause. This agreement will not expire until February ***.
TERMS AND CONDITIONS
INITIAL TERM AND RENEWALThe initial term of this Agreement is thirty-six (36) months (the "Initial.Term")Dealer will provide Services and Subscriber agrees to purchase the System and pay for Services beginning when (subject to the Familiarization/No Dispatch Period) Dealer connects the System to a central monitoring station ("Monitoring Facility"), and the Monitoring Facility receives a satisfactory test signal from the SystemEXCEPT AS PROHIBITED BY LAW, THIS AGREEMENT AUTOMATICALLY RENEWS FOR SUCCESSIVE ONE (1) YEAR PERIODS (EACH A "RENEWAL TERM"), UNLESS SUBSCRIBER GIVES WRITTEN NOTICE OF CANCELLATION TO SAFE BY FIRST CLASS MAIL AT P.OBOX 5164, SAN RAMON, CA 94583, AT LEAST THIRTY (30) DAYS BEFORE THE END OF THE INITIAL OR A RENEWAL TERM
SAFE Security will accept this Revdex.com complaint as the written notice of cancellation. In order to fulfill the terms of the agreement, please submit the payment of $

Initial Business Response /* (1000, 5, 2016/02/02) */
In regards to customer ***, our record indicates the following:
* On July 31, the customer signed a contract with *** LLC, for the initial term of monthsThis agreement automatically renews for successive one
(1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
* The customer called SAFE Security requesting to get a technician out to his home on 6/5/At that time Safe Security did not have a tech available
* SAFE Security will cancel out the account effective immediately per the customer's request
* SAFE Security apologizes for any inconveniencesSAFE Security's goal is to resolve your concern in a timely matter
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Sincerely,
SAFE Security
***
***
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

June 17, ***
Re: Account #***
We are in receipt of your written cancellation/complaint letter regarding account #*** and have listed our response below to address the statements within the letter and provide our resolution
We have carefully
reviewed all notations, documentation as well as the contract associated to this SAFE accountOn June 09, ***, *** *** *** signed a contract for (36) months with SAFE SecurityThe initial terms of this agreement will not expire until June ***
SAFE Security is willing to provide options as it relates to keeping the alarm service
* We can transfer service to a new location
* We can provide service to the New Home Owner (when the new account is activated, this account would be cancelled)
If the above options not accepted or wanted, the initial terms of the agreement will need to be fulfilled in order to cancel the accountIn addition to the written cancellation letter that we have received, the remaining contract balance of $*** will need to be paid
Please advise which option works best for you by contacting us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA 94583Tell us why here

Complaint: ***I am rejecting this response because: I don't know what "*** *** will have no obligation to Safe Security" meansIs Safe Security ending service, giving free service(joke), is *** taking over service? If Safe Security is ending service they haven't notified us/or/ are we expected to cancel service? The quoted statement is quite ambiguous.Sincerely,*** ***

*** 31, ***
Re: Account # ***
Case# ***
Customer: Quick Start Insurance / *** ***
We are in receipt of the written complaint regarding account # and have carefully reviewed all notations, documentation as well as the contract associated to this
SAFE Security account
On *** 20, ***, Mr*** *** signed a contract with SAFE Security for an initial months with an automatic annual renewal clauseThe terms of the
agreement were explained to *** *** when he called on *** 17, ***
We have made many attempts to contact *** *** in order to trouble shoot the issue with one of our technicians and he has declinedIf *** *** will allow us to have
a technician on site and allow us to troubleshoot, we can solve the issue
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

attached

June 27,
Re: Account #***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all
notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:
* SAFE Security has reinstated the account of *** ***
* The customer’s service has been active since June 24,
SAFE Security’s goal is to resolve customer concerns in a timely matter
Please feel free to contact us at ###-###-#### Monday through Friday, 6:AM to 6:PM, Pacific Time
Sincerely,
SAFE Security
** *** ***
*** *** ** ***

June 10, ***
Re: Account #***
We are in receipt of the second written complaint regarding account #*** and apologize for the first response requesting for a cancellation letter, authorized signature and a final paymentThis letter was sent in error and our mistake
We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:
* SAFE Security will honor *** *** Jones request to cancelSAFE Security will cancel this account effective June ***
* SAFE Security has deactivated the autopay and no further payments are required
SAFE Security’s goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

A copy of the contract signed by *** *** on *** **, *** has been sent to herThe contract states the initial terms were for months and the agreement shall automatically renew for successive one (1) year periods (each a “Renewal Term”); unless subscriber gives written notice of
cancellation to SAFE by first class mail at P.OBOX 5164, SAN RAMON, CA 94583, at least thirty (30) days before the end of the initial or renewal termSAFE Security will accept this Revdex.com Complaint as the written notice of cancellation and a final payment of $***, in which we have provided a 30% discount, would need to be paid in order to fulfill the terms of the agreement

The payment that was debited on April 9, ***, was the first time autopay was activated. The payment that came out was for the then current month (April) and the next month (May) since payments come out a month in advanceSAFE Security stands by our decision to hold the customer to the terms of the agreement. In order to fulfill the terms of the agreement, the final payment of $*** will need to be paidNo further credits or refunds are due to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me: I would like the business to contact the New Home Owner to set up an account. This is what I first requested in my letter dated April 7, ***, but I received no response
Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/01) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as
well as the contract associated to SAFE account #XXXXXXX
We have reviewed all notations, conversations and correspondence reflective of the account historyWe are thereby providing written notification advising that the account has been cancelled at this time, per your request
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time

[redacted] 23, [redacted]
 
 
 
Re:       Account # [redacted]
            Case#:  [redacted]
           ...

Customer:        [redacted]
 
 
 
We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account. 
 
SAFE Security will honor the request to cancel service for [redacted]. This account will be cancelled without any further payments or actions required by [redacted].
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 4:30 PM, Pacific Standard Time.
 
 
Sincerely,
 
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583