Aero Completions LLC

Complaint: ***I am rejecting this response because:
Thank you for forwarding the response of Safe Security (Account #***) to my complaint dated 5/6/**. Safe states that they will return the account to the original seller (Select Security) and have no further obligations regarding this account
I appreciate that Safe Security intends to settle this complaint in the above mentioned manner. However, I seek assurance that I will not then be in the same adversarial situation with Select Security
Thank you for your help in this matter,
*** ***Sincerely,*** ***

Complaint: ***I am rejecting this response because: It does not resolve any of these he issues stated on the original complaintI understand what was told to me on the phoneWhat I don't understand is how a company can continue to annually renew a contact without any type of written notification or signatureHow can a company take money out of someone's account monthly for years and then want to charge them for the remainder of the "contact" that the customer isn't aware of in the first place? How can a security system company continue to charge you for a system in a home you no longer live in? This is unfair and unjust.Sincerely,*** ***

September 29, ***
Re: Account# ***
Complaint# ***
Customer: *** ***
We are in receipt of the written complaint regarding account #***We stand by our decision and have transferred the contract back to the originating companyWe have
cancelled the billing for this account
Please feel free to contact us at (***) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Initial Business Response /* (1000, 5, 2015/12/29) */
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as
well as the contract associated to SAFE account #XXXXXXXRegarding the statement of; "I desire is for them to take back the equipment and stop billing me." We have sent out numerous call tags to the address you have provided us for the equipment but have not received the equipment backMost recently we sent out a call tag on 12/21/and another call tag on 12/23/For cancellations, customers are required to send in written confirmation of their intent to cancel according to the terms of their contract
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA XXXXX

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Im totally a gasp! Now Safe security is claiming a fully enforce contract? LAUGH! The last date I signed any contract was *** enforceable for months (to pay for the hardware).This company is to large to function properly I did issue written paperwork times by this date *** properly signed to their billing department.also the company was found guilty by Wells-Fargo fraud department of double billing in June July area and was trimmed from the auto pay feature.Now they (SAFE) are claiming proper paperwork is needed to discontinue a contract that is * *** years beyond serviceand *** dollars is required to do this? LAUGH....please provide signed documents please!What this company does not understand is even with newer modules in the device it will not uplink because the area has upgraded its cell tower to a fancy artificial pine tree looking tower....blocking signals.we have cell phones that now will not uplink at this location...(the signal was bright at one time in *** with the old tower) but now even with the newest phones g-and g-3s they do not connect or have bars in this location.The area is to remote and far off the I-corridor.this area's weather is impossible with coastal mist/ground fog/massive wind/erratic rain patterns that also mess with the signals.The other thing this company does not understand it has a long list of other complaints (identical to mine) they continue to bill even when they have been told goodbyeits quite obvious the billing and service department are not connected(this company is to large for its own good.)
at this point the only fix is have lots of negative reviews on this company (so many that the company either fixes itself or goes out of business)or the banks remove their credit card status for double billing or improper contractual claims or the states attorney general issues fines for just being rotten.I have also noted this company does not report to a *** to be a top quality agency they should report good paying accounts
I have my contract that states the dates quite clearly as months of obligation from the date it was signed ***this date has long past..and customers should not have to jump thru hoops or pay service fines to exit...if contracts fail to be big and bold or upfront judges tend to toss them out.I have read both sides of the old agreement and there is nothing that states exit fines past ***
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:there was no agreementWritten or verba drSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/10) */
Date: July 9,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** ***- Customer # XXXXXXX
Contract Terms: 10/2010, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days
prior to end of the contract termExpiration date is 4/30/
SAFE Security acquired the security agreement from Pinnacle Security on 2/4/
Please see Page 1, Section 2: Certain Terms and Conditions, Paragraph 2.3, Sentence 3:
This agreement stall automatically renew for successive of one (1) year renewal terms (each renewal term) unless cancelled by either party in writing no less than days prior to the end of the then-current term
On 7/17/14, customer contacted SAFE Security to cancel service as longer wanted to be with a national security company and wanted to be with a local security companyCustomer was advised that their contract did not expire until April Customer stated thought contract was month to month and requested a copy of the contracted be mailed which was sent to the customer
On 7/25/14, a cancellation letter was received from the customer
The contract auto renewed for another year until 4/30/since a cancellation letter was not received from the customer prior to 4/30/
The customer signed the contract indicating that he understood the terms and conditions of the contract
To resolve this issue, the customer will need to send a balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
It may take up to two billing cycles for the cancellation process to be completedPlease disregard any invoices/statements you may receive during this period
Until the balance of contract payment is received, the customer will be held to the contract terms
Thank you
***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business will stop billing me now and send me to collectionsI don't know how I can be more clear regarding the fact that I am not paying themThey conveniently mentioned one phone conversation in which I attempted to cancel my contract after it auto renewed which is nonsense to begin with when that contract was with a different companyThey didn't mention two previous phone conversations in which my wife was told that we were monthly this is when we entered into a new contract a verbal contractI never signed a contract with safe securityI am done being harassed by this companyIf you received a cancellation letter then my contract is now cancelled is and you need to send me to collections for the Continue to bill me is illegal it is an intimidation tactic and I am not intimated by youSafe security is a fraud a giant terd in the punch bowl of life like Aol wasI think now is time for me to ignore this stupid companyOne more time for your clarity I will never pay youI will never pay youI will never pay youI will never pay youSend me to collectionsI will never pay youI will never pay youGet it send me to collections now I double dog dare you because I am not going to pay you

Initial Business Response /* (1000, *, 2016/01/06) */
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as
well as the contract associated to this SAFE account
We have reviewed all notations, conversations and correspondence reflective of the account historyOn June 3rd, at 10:31am PST, you advised a supervisor, ***, "I do not want to cancel with SAFEI wanted to cancel with ***." Therefore, we did not cancel your account as you advised that you "did not want to cancel with SAFE" and as a result will not be able to refund the payments that were deducted from August thru December 201*
We will go ahead and use your most recent correspondence that we received from the Revdex.com as a letter serving as your cancellation noticeThis is to confirm that we are cancelling the account effective immediately
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (800) *** Monday through Friday, 6:AM to 6:PM, Pacific Time
Sincerely,
SAFE Security
PO Box ***
San***, CA ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service provider "***" was aguired by SAFE Security (Date unknown)My Father (** Years old) had no knowledge of this company acquisitionAgain, I feel the company "SAFE Security" has taken advantage of the elderly and should take the lead to correct the issue at hand
It will be acceptable to resolve this issue if *0% ($320.00) is returned to my Father
Final Business Response /* (4000, 1*, 2016/01/19) */
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountWe stand by our previous response and have listed the reasons why below
We have reviewed all notations, conversations and correspondence reflective of the account historyOn June 3rd, at 10:31am PST, you advised a supervisor, ***, "I do not want to cancel with SAFEI wanted to cancel with ***." Therefore, we did not cancel your account as you advised that you "did not want to cancel with SAFE" and as a result will not be able to refund the payments that were deducted from August thru December 201*
We went ahead and used the correspondence that we received from the Revdex.com in January as a letter serving as your written cancellation noticeThis is to confirm that we have cancelled this account effective as of January
SAFE Security's goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (800) *** Monday through Friday, 6:AM to 6:PM, Pacific Time
Sincerely,
SAFE Security
PO Box ***
San***, CA ***
Final Consumer Response /* (4200, 17, 2016/01/2*) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with SAFE Security's responseI will request no further action by the Revdex.com on this subject matter

Complaint: ***I am rejecting this response because: a technician WAS dispatched and came to my home in *** *** (are you seriously LYING about this???? It's in your records!!)The technician told me that the system was shot and that there was absolutely nothing he could do about itHe told me that he would contact Safe SecurityAfter I didn't hear from SS for several weeks, I contacted them four times to let them know that I still haven't heard from anyoneIn the meantime, I was charged for services NOT RENDERED in ***, ***, and *** *** AND in *** ***That is $*** x That is $***I will NOT settle unless I receive these four months reimbursed! Also, I have asked since *** for the automatic drafts to stop from my checking account and that has yet to happenThey have STOLEN $*** from meIt's only the decent thing to do is let me out of my contract (as you offered) AND refund me the amount of $***Please also confirm that you have STOPPED my ACH debit for the month of February and beyondI will also be contacting my bankSincerely,*** ***

This was created through our third party Dealer Network Provider and SAFE Security is working with them on removing the hard credit inquiry from *** *** *** credit report

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as we've achieved our desired resolution which is no balance due and the account closed.
I would like to note that I reviewed the original contract and there is no language regarding an annual renewal in my copy of the contract, only a month term, which ended in ***Additionally I would like to note that I submitted a cancellation letter on two separate occasions as noted in my original complaint.
Sincerely, *** ***

Complaint: ***I am rejecting this response because after giving yet another opportunity to fix my system, it was unable to be completed. During one of the previous interactions, it was stated that I refused the offer for them to come out and check my system. I eventually agreed to one last visit for them to fix my system. This turned into visits because they wanted to send out a technician to evaluate my system and provide a recommendation so they could fix it, and the second visit would be the install. On Wednesday, May 25th a technician came out and evaluated the system. From what he told me, his recommendation was going to be essentially a new system which would include using wireless technology. SAFE contacted me and said they were ordering the parts. On Tuesday, July 21st, the technician came out to install the new parts, which turned out to be a lot of the same parts that they have already sent in the past. He was there for hours and could not get the system working. From my conversation with him, he also stated that it would be best to have a new system set up using wireless technology
Now after another visit (6th one I believe) for essentially the same thing, I still do not have a working system. The incompetence that has been shown to be able to resolve this issue has made me completely lose faith in the company and their ability to provide me with a quality service. They sent out someone whom I presume they trust to offer a valid recommendation, and then appeared to go against that recommendation. When the technician was wrapping up, I spoke to a technician representative from SAFE and they said now they want to send out even more new parts, including replacement parts for ones that have just sent out. I called Service Manager Rob and told him this is unacceptable. He stated he would be in contact with his technicians as well as the technician that was sent to my house and call me back. It is not Friday morning 8:30am PST and I have not heard back
I have been paying for a service that has not worked for months, and with numerous visits and attempts to try and resolve. I have been far more than accommodating in allowing SAFE to try and resolve my service issues, including missing numerous days of work to make sure I am home. I stepped back on my stance earlier and allowed them one more opportunity to make it right, and they still were not successful.
I will be contacting Service Manager Rob again and will no longer accept any solution other than SAFE cancelling my service free of penalty. Sincerely,*** ***

Complaint:***I am rejecting this response because:
As noted in my statement, I have been told this by the business before, and I keep receiving emailsWhat I want from this business is a letter stating the same, that the account is closed and has a zero balance, sent via postal mail to my address or to me via emailBoth my mailing address and email address are on file with my account at this business
Sincerely,*** ***

SAFE Security will honor the request to cancel service without further payments requiredThe account reflects a zero balance

The request to remove the hard inquiry credit check has been submitted to ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint:***I am rejecting this response because:
This is unethical business practices by you and the company you representI should not be obligated to a contract I did not sign nor agreed toI was under the impression I held a month to month contract with the prior owner and now you the companyIt needs to addressed by a third party versus someone of questionable business practices
Sincerely,*** ***

SAFE Security will honor *** *** request to cancel and the Revdex.com complaint will serve as the written notice of cancellationThe account will be cancelled effective immediately and no further payments will be required