Aero Completions LLC

Initial Business Response /* (1000, 5, 2015/06/05) */
Account Number: XXXXXXX
Customer: *** / *** ***
In regards to customer XXXXXXX, our record indicates the following:
On May 30, signed a contract with Desert Defense Security LLC, for the initial term of
monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
Mrs*** called SAFE Security on 5/29/15, stating account should have been cancelled but the customer contract terms didn't end until 5/30/
Mrs*** called SAFE Security on 5/29/stating she sent in a cancellation letter, which SAFE Security received the cancellation letter on 11/
SAFE Security has honored Mrs*** request to cancel effective 5/30/There will be month refund issued on this account in the amount of $
* The account was in a past due status when Mrs*** called on 05/29/Mrs*** made a payment of The payment of $was a charge of $which was June payment
* This amount of $will be refunded back to the customer due to the overpayment
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
***
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 11, 2015/06/29) */
Billed for a cancelled contract
I received a bill for a contract I officially cancelled on May 30, The bill is for services between June 1-30, I filled a complaint with Revdex.com in May, and was informed by Revdex.com that the contract would conclude on May 30, and a refund of was going to be issuedNow, I'm receiving a bill for JuneAlso, I confirmed with Safe Security agent on May 30, (after I paid $for three months of service March-May, 2015) that the contract was officially cancelled and I would not be billed any further
Final Business Response /* (4000, 13, 2015/07/14) */
We have received the consumers complaintWe are researching the issue and will respond accordingly once all information has been compiled
Regards,
SAFE Security

Initial Business Response /* (1000, 5, 2015/12/18) */
December 18,
Re: Case #XXXXXXXX
We are in receipt of the written complaint regarding case # XXXXXXXX
In our attempt to respond to this complaint, we were unable locate any customer record associated with the name and/or
address listed on the noticeWe cannot take any further action until we are provided information (such as the customer ID) that will enable us to correctly identify the customer who is awaiting our response
If you have any questions, please contact a SAFE Security representative at (XXX) XXX-XXXX
Regards,
SAFE Security
Initial Consumer Rebuttal /* (3000, 7, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've been in contact with them no fewer than three times and they certainly do have this information which was provided to them both in snail mail and email formThe most recent communication from them was that they would implement the transaction within hours but would not provide any written or email communication confirming the date when it was completedThey also did not respond to my request to contact the local police to explain and apologize for their error nor did they respond to my request to have written confirmation that my account balance was clear
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/12/28) */
Case #XXXXXXXX
We are in receipt of the written complaint regarding case # XXXXXXXX
In our attempt to respond to this complaint, we were unable locate any customer record associated with the name and /or address provided to us through the Revdex.com website
The phone number and address that have been provided along with the name on this Revdex.com complaint do not match any of our customer filesPlease assist us by ensuring that the address listed on this complaint matches the address of the site we are servicing for youAlso, providing us with your customer ID number (which can be found on any SAFE Security invoice/bill) will enable us to correctly identify you
If you have any questions, please contact a SAFE Security representative at (XXX) XXX-XXXX
Regards,
SAFE Security

SAFE Security has honored the request to cancel service and no further payments are requiredPer customer’s request, a cancellation confirmation letter will be sent to her

October 21, ***
Re: Account #***
Complaint#: ***
Customer: *** ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the letter and provide our
resolution
We
have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountOn July 22, ***, *** *** *** signed a contract for (36)
months with SAFE SecurityThe initial terms of this agreement will not expire until July
SAFE Security has offered the following:
* We have assigned a technician to contact the customer in order to schedule an appointment
* The customer has a service plan that covers wear and tear of equipment at no cost
If the above options not accepted or wanted, the initial terms of the agreement will need to be fulfilled in order to cancel the accountA written cancellation letter would need
to be submitted, with an authorized signature and the remaining contract balance of $*** would need to be paid
Please advise which option works best for you by contacting us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Sincerely,
Althena Peet
SAFE Security
PO Box 5**
San Ramon, CA

*** *** ***
Re: Account #***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all
notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:
* *** *** is in the initial terms of the 36month contract that was signed in *** ***
* SAFE Security is working with *** *** on an amicable resolution
SAFE Security’s goal is to resolve customer concerns in a timely matter
Sincerely,
SAFE Security
PO Box
San Ramon, CA

July 07, ***
Re: Account #***
Case# ***
We are in receipt of the written complaint regarding Case #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully
reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:
* SAFE Security is working with MrBrian Ramey on an amicable resolutionWe have ordered and shipped the equipment needed to resolve the issue and get the alarm system back in full capacity
SAFE Security’s goal is to resolve customer concerns in a timely matter
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

July 29,
Re: Account # ***
Case# ***
We are in receipt of the 2nd written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We spoke with *** *** and stated he would like to accept option #in which we will charge $*** for the upgrade that was done in June and default back to the terms of the *** contract we have on fileThere will be a 50% discount applied to the final balance of the agreement and the payoff will be $***
We are also in receipt of the written cancellation letter you submittedThe confirmation number for the final payment of $*** is ***This payment along with the cancellation letter finalizes the terms of the agreementYour account will now be cancelled and will reflect a zero balance
Sincerely,
SAFE Security
** *** ***
*** *** ** ***

Dear MsWallace,
Please let this serve as written confirmation of your cancelled
account that reflects a $balance
SAFE Security’s goal is to resolve customer concerns in a timely manner
Please feel free to contact us at*** *** Monday through Friday, 6:00AM to 6:00PM, Pacific Standard Time
Sincerely,
Cancellation Department
*** *** *** *** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** ***
“Keeping you SAFE for over years”

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 21,***
Re: Account # ***
Complaint#:***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully
reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:
* SAFE Security will honor *** *** *** request to cancelSAFE Security will cancel this account effective immediately
* No further payments are required and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 6:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

September 20, ***
Re: Account# ***
Complaint# ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our
resolution
* SAFE Security
has honored *** *** *** request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

March 28, 2016Re: Account #***We are responding to the consumer's complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountSAFE Security has approved the cancellation for account #***SAFE Security has also requested a refund for the recent payment on 3/19/in the amount of $50.99.Please disregard any further bills received on this account.Therefore, this serves as written confirmation that as of the date of this letter, SAFE Security will cancel account #***.SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at *** *** Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE Security** *** *** *** ** ***

Initial Business Response /* (1000, 5, 2015/09/03) */
*** ***
XXXXX *** *** Place
*** *** XXXXX
Re: Account #XXXXXXX
Dear Mr***:
I am in receipt of your written complaint and would like to discuss how we can resolve your issue immediatelyI have carefully
reviewed all notations, documentation as well as your contract and the associated contract terms associated to your SAFE account #XXXXXXXI have also included a copy of your original contract for your review
Your original contract terms that went into effect as of June 29, stated an initial term of years with an automatic renewal for successive year terms, unless cancelled in writing no less than days prior to end of the contract term
The following information was considered in conducting research to ensure SAFE Security is able to resolve your issue; SAFE Security records indicate that we did not receive any notification regarding a move until 7/30/SAFE Security does not have in its possession any supporting documentation indicating the agreement between Pinnacle or Castle Rock with regards to transferring service from the *** XXXXX which is the address that was listed on the original contract
After careful review of your account and your contract terms, SAFE Security has offered a month credit to the new address along with a contract agreement for months with all the instructions upon reviewing and agreeing to the termsSAFE Security will not be refunding $as your contract terms indicate as of June 29, 2007, an initial term of years with an automatic renewal for successive year terms, unless cancelled in writing no less than days prior to the end of the contract terms, and SAFE Security has not received any documentation until 7/30/Please refer to section 2:3-Price and Payment Terms and section 7-Testing; Use of EquipmentHowever, SAFE Security has offered to transfer over the new services at no additional cost along with offering a month credit to the new address of XXXXX ***, XXXXX
SAFE Security's goal is to resolve your concern in a timely matterPlease be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand all the details that they have provided, but unfortunately, the contract that you provided is not currentFrom what it appears, you have a copy of our previous contract with Pinnacle (XXXX), not our current from Castle Rock (XXXX)I understand the terms of the contract regarding automatic renewal, but that does not change the fact that I have been paying Safe for monitoring a property that doesn't have an active system
The facts:
1) From the contract you provided, you can see that it was charging a Discover cardOn the new contract it was changed to our joint American ExpressI have credit card statement showing when the charges from Castle Rock started, which supports the fact that the new service was transferred to our current home
2) I have emails from Castle Rock supporting the new contract, the change of address, etc
3) If you were actually monitoring the system at Green Oaks, you would know that it is not connected at all, no power, no battery, etcWouldn't this cause a system to trigger a call if you were monitoring?
4) When our power goes out we receive emails from Safe, which again supports that their monitoring system was at some point connected to our home system
There has been a chain of emails with ***, all of which where Safe claims zero responsibility to this issues at hand and push them all to us
Based upon the supporting facts listed above, I feel my case has significant merit and that Safe is liableThis issue is not resolved
I am willing to discuss compensation terms, but I believe the facts that I have support my claim
Final Business Response /* (4000, 9, 2015/09/22) */
Re: Account #XXXXXXX
***, ***
XXXXX ***, XXXXX
We are in receipt of the written complaint for Account #XXXXXXX and have responded previously to this customer's complaint and offered a resolutionWe have again reviewed all notations, documentation as well as the contract and the associated contract terms associated to SAFE account #XXXXXXX
The following information was considered in conducting research to ensure SAFE Security is able to resolve the issue; SAFE Security records indicate that we did not receive any notification regarding a move until 7/30/SAFE Security did not receive any notification from the customer in the form of written notification nor telephone notificationSAFE Security does not have in its possession any supporting documentation indicating the agreement between Pinnacle or Castle Rock with regards to transferring service from the ***, ***, ** XXXXX which is the address that was listed on the original contractThe current contract reflects an address of ***, ***, ** XXXXX, and this is the one SAFE abides by unless the customer notifies usWe did not receive any notification regarding a move until 7/30/Please also reference section 2:3-Price and Payment Terms and section 7-Testing; Use of Equipment
After careful review of the account and the contract terms, SAFE Security has offered a month credit to the new address along with a contract agreement for months with all the instructions upon reviewing and agreeing to the termsSAFE Security will not be refunding $as the contract terms indicate as of June 29, 2007, an initial term of years with an automatic renewal for successive year terms, unless cancelled in writing no less than days prior to the end of the contract terms, and SAFE Security has not received any documentation until 7/30/2015, and SAFE SecurityHowever, SAFE Security has offered to transfer over the new services at no cost to the customer, along with offering a month credit to the new address of XXXXX Hanover Woods Place, ***, **, XXXXX
SAFE Security's goal is to resolve this concern in a timely matterPlease be advised, SAFE Security has taken action on this complaint and offered a resolution in order to resolve this matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
Final Consumer Response /* (4200, 13, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided sufficient detail to support my claim in multiple aspectsThey still have not addressed the comment related to monitoring of my old address and how their system had no idea it wasn't activeCould that not be a potential intruder? They said its my responsibility to check the system every days for functionalityI have been doing that at my current home and it wasn't even being monitored!
They are standing behind a contract that is not current/valid for which I have supporting documentation to prove thatThe arguments that they have provided are insufficient compared to my factsThey are only restating contractual terms and have admitted to zero fault in this situationTheir resolution is by no means acceptableI would like to and will be escalating this issue further

We are currently still working with our Third Party Vendor and *** to get this matter resolved

June 14, ***
Re: Account #***
We apologize for the invoice that was sent to *** *** *** requesting payment to be made for alarm services
* SAFE Security has cancelled the alarm services
* SAFE Security do not require any further action on this account
*** *** *** requested someone with authority to contact him on his cell phone# ***This call was made on June 14, *** at 11:28AM and a detailed voicemail message was left for *** ***
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA 94583Tell us why here

Re: Complaint ID#*** Safe Security is not able to remove any inquires that have been conducted on MrHardin’s credit report. We advise MrHardin that he should dispute any inquires that were made with or without his consent directly with the credit reporting agency. Safe Security
will also send a correspondence letter to Transunion on MrHardin’s behalf regarding the inquiry on his credit report. It is MrHardin responsibility to work directly with any credit reporting agency to clear any inquiry’s that may have occurred on his credit report that was conducted with or without his consent

Initial Business Response /* (1000, 5, 2015/11/24) */
On July 19, *** *** signed a contract with Pinnacle Security LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing
no less than days prior to the end of the their current term
SAFE Security has not received a written request from Mr*** requesting to cancel services
SAFE Security will honor Mr*** request to cancel provided he send us the cancellation letterWithout a cancellation letter in writing on fileSAFE Security is unable to process Mr*** request
SAFE Security will continue to bill Mr*** each month until the cancellation letter is received and the last payment has been made
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Thank you,
***
Premier Supervisor

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

March 23, ***Re: Account #***We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThe most recent notes from the work orders on this account advise that the issues have been resolvedMost recently, in the month of March, customer did call SAFE and advised "system is still not repaired." The representative offered to send out a technician to service this customer's equipment, however the customer refused to have a technician come out and check his systemCustomer's contract terms are listed below and SAFE has offered to send a technician out to customer's site to ensure customers system is working.According to the contract, the initial terms were for months with an "automatic renewal for successive (1) year renewal terms, unless cancelled in writing no less than days prior to the end of the then current term" and an effective date of February ***.SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE SecurityPO Box 5164San Ramon, CA