Aero Completions LLC

Complaint: ***I am rejecting this response because: the company is requesting "fulfillment" of a contract that is invalid and never renewed. The response also claims that a written cancellation letter with signature is needed though I have provided that some time ago. Renewal notices were never sent and Safe Security refuses to acknowledge that they are violating the terms of the year old contract
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/25) */
Revdex.com
Re: *** *** (Revdex.com Case # XXXXXXXX)
** *** Rd ***
*** *** ** XXXXX
To Dispute
Resolution:
In regards to *** ***, our records indicate the following:
Mr*** does not have an active or inactive account with SAFE SecurityWhile we understand the concerns that Mr*** has brought forth at this point we do not have record of an account as per his indication he has a current system that he is happy withWe are more than willing to assist in the removal of this inquiry in Mr***'s creditWe will need to ask Mr*** to do his part in order to get this inquiry removed from his creditBelow is the process for credit removal
The *** *** must write a letter addressed to SAFE Security with all the consumer information, including the date the inquiry was pulled and that they dispute it
Once SAFE gets the letter, SAFE has to write a letter addressed to Transunion with all the consumer information, including the date the inquiry was pulled and that it was done in error
Both letters will then need to be faxed to:
aTransunion, Attn: Data Services
bXXX-XXX-XXXX
Once received it should be about a week to have it removedAt which time Transunion will send a letter to the consumer informing them it has been removed
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel like this was done in errorThat same day I received a call from a "Guy" from the company called dynamark who requested that they come in the next day to replace my outdated security PanelThey asked what I was paying currently So I told themWhat I now found weird is they replied as, "Ok we can honor that." This is the number they called Me from XXX-XXX-XXXXAfter I figured out what had happened I called back asked to speak to the manager more than one time and I never received a phone call backDo they use safe Security as a Funding source? If you can answer this question and the faithfully follow through with the removal of the hard inquiry I"ll be Happy! I also tried speaking with Safe many times and I was hung up on, and never received a phone call back eitherMy biggest concern is that someone out their has my credit information that should have never pulled itSo I'm not sure who when and how but it was a Hard hit to my creditI'll send out the letters today
Final Business Response /* (4000, 9, 2015/08/28) */
Re: *** *** (Revdex.com Case # XXXXXXXX)
*** XXXXX
To Dispute Resolution:
In regards to *** ***, our records indicate the following:
Mr*** has indicated that he received a call from a company called ***This is a completely separate company not at all associated with SAFE SecurityWhile we do understand that you are concerned with the unauthorized inquiry into your credit we, based on the information that you provided, may not be able to assist in thisAgain, *** is not at all associated with SAFE Security in any way
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Final Consumer Response /* (4200, 13, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Unauthorized Hard Credit pull Came from your companyI have my credit report with Your Phone number, Address and company name of "Security Alarm Financing"I was just wondering if they "***" used you as some sort of financing companyYou should receive my letter soonI would like to leave this open until You receive my letter and this gets resolved
Thank you for your help

June 1, ***
Re: Account #***
We are in receipt of the written complaint regarding account #***and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as well as the contract
associated to this SAFE accountThis is the results of our investigation:
* SAFE Security will honor *** *** *** request to cancelSAFE Security will cancel this account effective immediately
* SAFE Security will not require any further payments and the account will reflect a zero balance
* SAFE Security’s goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Initial Business Response /* (1000, 5, 2015/08/06) */
August 6,
Revdex.com
Re: *** *** (Revdex.com Case # XXXXXXXX)
***
XXXXX
To Dispute Resolution:
In regards to customer *** ***, our records indicate the following:
SAFE has reviewed the customer complaintSAFE has issued a check in the amount of 1,(Check #XXXXXX) as a refund for the amount that should have not been withdrawn over the months the customer indicated in the complaintSAFE sincerely apologizes for the any inconvenience this issue may have caused for the customer
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
*** ***
CC: *** ***

*** 16, ***
Re: Account #***
Complaint#: ***
Customer: *** ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint
Due to the bankruptcy, we will not be able to reinstate the services for *** ***We will refund the amount of $*** and the account will be cancelled
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 6:PM, Pacific Standard Time
Sincerely,
Althena Peet
SAFE Security
PO Box
San Ramon, CA 94583Tell us why here

July 07, ***
Re: Account #***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have processed a credit to *** ***
*** account, due to a service job chargeThe credit in the amount of $*** has been applied to *** *** *** SAFE Security’s account
SAFE Security’s goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA 94583Tell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me - PROVIDING THAT THEY ACTUALLY REMOVE THE HARD CREDIT INQUIRY (WHICH THEIR 3RD PARTY VENDOR SAID THEY WERE UNABLE TO DO).Sincerely, *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

September 23, ***
Re: Account# ***
Complaint# ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our
resolution
* SAFE
Security has honored *** *** request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

August 30, ***
Re: Account#: ***
Case#: ***
Customer: *** ***
We are in receipt of the Revdex.com complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our
resolution
We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security accountAccording to our records, we never received a previous written cancellation notice or any other form of correspondence in regards to the cancellation of this account until May 17, ***A written cancellation letter was received in June *** and the account has since been cancelled and reflects a zero balanceWe have informed the customer on numerous occasions that since we have no prior record of the request to cancel service, there is no refund due
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box 5**
San Ramon, CA

*** **, ***
Re: Account# ***
Complaint# ***
Customer: *** & *** ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our
resolution
* SAFE Security has honored *** & *** ***’s request to cancel services and the account reflects a zero balanceA copy of this letter has been sent to the
customer for confirmation
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Sincerely,
*** ***
SAFE Security
** *** ***
*** ***, ** ***

Initial Business Response /* (1000, 5, 2015/09/01) */
No charges, Safe Security will pay to return equipment, no further contact needed
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I called Monday and there was
a quick resolutionI did contact Revdex.com right away to let them knowI am happy with resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

SAFE Security has cancelled the account of *** ***A cancellation confirmation letter has been sent to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me
I have already received a letter from the company stating my account has been closed and that there will be no further charges
I appreciate Revdex.com's help in sorting out this matter.Sincerely, *** ***

We stand by our decision to hold *** *** to the terms of the contract which the renewal terms are through *** ***.
If she would like to cancel the alarm service, please submit the final payment of $***

August 19, ***
Re: Account # ***
Complaint# ***
*** ***
SAFE Security has received the equipment back from *** ***We have honored the request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

August 16, ***
Re: Account # ***
Complaint# ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our resolution
We have reviewed all
notations, conversations and correspondence reflective of the account historyWe have agreed to cancel the account for *** *** *** and a refund in the amount of $***will be issued
SAFE Security’s goal is to resolve customer concerns in a timely matter
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 6:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA 94583Tell us why here

Complaint: ***I am rejecting this response because:Sincerely,*** ***
This is a complete lie about attempting to contact me to fix the cameraI have spoken to many people at their company and they have sent a guy out here several times with no luckTheir tech spent two hours with me on the phone last friday and again no luck, so I guess rather than face the fact that their unit can't be fixed it would be best to lie and say I refuse to have them come hereI run a busy business here and it's difficult for me to be on the phone with them trying things I have no clue about and service my clients at the same time, so last friday after two hours I told their tech to just come here and he do all these things and make it work because If I wanted to install an alarm I would have just bought one from Radio shackThe bottom line is they can come make it work or come remove it from my office and I am sure after almost two months they more than likely can't make it workI will gladly keep the unit if they make it work, but I am NOT paying for a alarm that does not workI have all the emails to show my efforts to resolve this issue dating back to *** 26, *** and even asked for security decals for my door in the emails about times and can't even get thoseThis has been a waste of time for Safe Security and me as well and if they would just do their jobs we would not be at this pointI am easy to please, but this has been the most unprofessional business I have ever dealt with and even the tech from last friday has not shown up to fix the alarmSo, I guess they will now say he came and I wouldn't let him in ? what a jokeAgain fix it or remove or leave here broken and not get paid it's up to them and I know Safe Security want their money just like I want my alarm working

On November 8, 2010, *** *** signed a contract with an initial forty-two (42) months term and an automatic annual renewal clause. This agreement will not expire until May 2018. SAFE Security will accept this Revdex.com complaint as the written notice of cancellation. In order to
fulfill the terms of the agreement, please submit the payment of $which includes a 50% discount off the final balance