Aero Completions LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/24) */
On July 19, *** *** signed a contract with Pinnacle Security LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing
no less than days prior to the end of the their current term
SAFE Security has not received a written request from Mr*** requesting to cancel services
SAFE Security will honor Mr*** request to cancel provided he send us the cancellation letterWithout a cancellation letter in writing on fileSAFE Security is unable to process Mr*** request
SAFE Security will continue to bill Mr*** each month until the cancellation letter is received and the last payment has been made
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Thank you,
***
Premier Supervisor

May 27, ***
Re: Account #***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as well as the
contract associated to this SAFE accountThis is the results of our investigation:
* In order to cancel services please submit a written letter of cancellation with an authorized signature to SAFE Security
* We will not require any further payments nor will there be any refunds given
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

September 20, ***
Re: Account #***
Case# ***
Customer: *** ***
*** *** ***
*** ** ***
*** *** ***,
Thank you for bringing this matter to our attention. SAFE Security has transferred the contract back to the originating security company. We have
canceled the billing for account #***
Please feel free to contact us at (***) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because:
"Working" with their third party vendor doesn't resolve the issueFix it.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
First--I have already submitted TWO letters of cancellation, one in April, and one in May, both containing my signature, and the request to cancel at the end of the original contract which is in JUNE of this year
Second--There is no explanation as to the purpose of the $*** payment requested...Although this is much lower than the original request for $***, it is still more than would be owed through the end of my original contract
Third--The final line references that Safe Security is going to hold me to the terms of a contractTo which contract are they referring? The original contract that was signed through Pinnacle? or to the contract that I consider in dispute? or is this in reference to some other contract?
Until these three issues are resolved, I do not accept the response from Safe Security
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs agreed I will make no further payments to Safe Security
Sincerely,
*** ***

August 9, ***
Re: Account #***
Complaint#: ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our
resolution
We acquired *** ***
*** account from *** in March of *** and have sent numerous correspondences including a welcome letter, yard signs, decals, newsletters,
etcOn August 01, ***, *** *** called SAFE Security to request cancellation and we advised him of the terms of the contract which includes an annual automatic renewal
clause that will expire in June ***Per the contract terms, a written cancellation notice is required no less than days prior to the end of the then-current termIn order to
cancel service, we will accept this letter of complaint as the written cancellation letter and will need a final payment in the amount of $*** which is a 50% discount off the
remaining balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because: I have requested a written letter indicating
that my account has a zero balance and I am not under any "contract" with Safe security via telephone and via e-mail two weeks agoI sent another request via e-mail for a written document stating this last week and still have not received any response or a written letterMy concern is Safe Security will attempt to enforce an alleged "contract" at a later date and I need written proof I am not in a contract with Safe Security should this issue ariseThis concern is based on my recent experience with Safe security basically requiring I show proof I was not in a contract with them after the contract they allegedly purchased from *** was dissolved in ***Had I not saved all the correspondence with the *** Revdex.com and *** Security years ago, Safe Security would still be trying to impose a "self renewing contract" on meLuckily I saved all the correspondence and I need written documentation from Safe Security of this transaction stating I am not under any contractual obligation with the company for my records. Sincerely,*** ***

July 18, ***
Re: Account# ***
Complaint# ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our resolution
* SAFE Security has
honored *** *** *** request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not that it matters now but SAFE Security lied in their response. We never refused to pay as the credit card we used to pay our bill was and has always been in our account. The second lie was I never sent them a cancellation. My husband was told to send a signed hand written letter by e-mail to Annette Gonzalez. E-mail address we used was given to my husband over the phone by Annette. It was [email protected]. The e-mail was sent on the same day as the phone call with a phone of the signed statement to cancel my service with SAFE. No undelivered mail was returned to my e-mail address so therefore we consider Annette receive our handwritten cancellation as well as I asked for a confirmation which she never replied. Not once were we rude to SAFE. They were the ones threatening sending me to collections from the very first call when we asked to simply cancel after years of service with an alarm company that was sold twice. No one asked me if I still wanted the service.Sincerely, *** ***

We stand by our original decisionSAFE Security has acknowledged the terms of the contract are through *** ***We have accepted the Revdex.com complaint as the written notice of cancellationThe autopay has been deactivated, no further payments are required and no refunds will be given

Initial Business Response /* (1000, 5, 2015/12/23) */
In regards to customer XXXXXXX, our record indicates the following:
* On June 2, *** *** signed a contract with Pinnacle Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive
one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
* SAFE Security records shows that there is no remaining payments needed on this account
* There will be no credits applied to the account due to the account will be closed
* SAFE Security has advise *** he needs to return all of the equipment sent to him prior of his request to cancel serviceMr*** will be billed for any unreturned equipment
* SAFE Security goal is to resolve your concern in a timely matter
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,

SAFE Security will honor the request of *** *** and cancel the accountA refund in the amount of $*** will be issued to the customer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

SAFE Security stand by our decision to hold the customer to the terms of the contract he signed. In order to fulfill the agreement, *** *** may choose one of the two (2) options provided on the original Revdex.com response or he may submit a written cancellation letter along with the final payment of $*** to SAFE Security

Complaint: ***I am rejecting this response because:
Their response does not address my complaint, it
merely reflects the final resolutionAnd let me be emphasise that this is a final resolution which would NOT have been reached had it not been for extraordinary effort and perseverance on my part.
Customer Service at Safe Secure is deplorableAfter spending nearly three weeks of receiving contradictory emails, I was finally FORCED into calling their 800-number where I had to endure the endless wait through their hold queueThere is absolutely no logical reason to explain why Safe Secure did not provide me with the very same information on how to cancel my account via an email response to my original requestHad they done so on or shortly after *** ** ***, in response to my initial email, we would not be engaged in this three-way dialogue
Safe Secure's response to my Revdex.com complaint is just another example of their horrible customer serviceIt is very apparent they have no regard for their customers
Sincerely,
** ***

Complaint: ***I am rejecting this response because:I already fulfilled my contract with the company and did not agree to another month contract I would like to pay for the current month they have falsely placed me under contract for and terminate any further business with them.Sincerely,*** ***

July 21, ***
Re: Account # ***
Complaint#***
We are in receipt of the 2nd written complaint regarding account #and have listed our response below to address the statements within the complaint and provided our resolution
* The contract terms expire in April of and we stand by our decisionIn order to fulfill the terms of the agreement, we will work with *** *** Beck and will agree to a 50% discount off the remaining balance of $*** The final payment required will be $
* Please be advised, SAFE Security has taken action on the complaint and will hold the customer to the terms of the contract
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have received the *** Call tag to be used in returning the equipment. I want to make sure that I am returning all the necessary equipment. Below is a listing of the parts that I have that I believe had been installed which can be returned without removing anything that is connected to the main system
Two (2) Wireless Keypad
One (1) AC Adapter
Four (4) Wireless glass break detector
Two (2) 5800PIR-RES wireless motion sensor
These are the only parts that I am in possession of that are not in some way attached to the main alarm unit. I do not know what to look for in regards to other parts that might need to be included, but would be willing to walk through with a service technician and identify / uninstall any other parts that SAFE Security would like to have returned. I will not uninstall any actual parts which are connected to the main system without the assistance of a trained person for fear of damaging my property or self. Sincerely, *** ***
*** ***