Aero Completions LLC

*** *** called SAFE Security today - *** and made a payment of $***SAFE Security will honor the request to cancel service and the account will reflect a zero balance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** Hardin

Complaint: ***I am rejecting this response because:
"Working" with their third party vendor doesn't resolve the issueFix it.Sincerely,*** ***

May 27, ***
Re: Account #***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our resolution
We have carefully reviewed all notations, documentation as well as the
contract associated to this SAFE accountThis is the results of our investigation:
* In order to cancel services please submit a written letter of cancellation with an authorized signature to SAFE Security
* We will not require any further payments nor will there be any refunds given
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because:
First--I have already submitted TWO letters of cancellation, one in April, and one in May, both containing my signature, and the request to cancel at the end of the original contract which is in JUNE of this year
Second--There is no explanation as to the purpose of the $*** payment requested...Although this is much lower than the original request for $***, it is still more than would be owed through the end of my original contract
Third--The final line references that Safe Security is going to hold me to the terms of a contractTo which contract are they referring? The original contract that was signed through Pinnacle? or to the contract that I consider in dispute? or is this in reference to some other contract?
Until these three issues are resolved, I do not accept the response from Safe Security
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs agreed I will make no further payments to Safe Security
Sincerely,
*** ***

September 20, ***
Re: Account #***
Case# ***
Customer: *** ***
*** *** ***
*** ** ***
*** *** ***,
Thank you for bringing this matter to our attention. SAFE Security has transferred the contract back to the originating security company. We have
canceled the billing for account #***
Please feel free to contact us at (***) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because: I have requested a written letter indicating
that my account has a zero balance and I am not under any "contract" with Safe security via telephone and via e-mail two weeks agoI sent another request via e-mail for a written document stating this last week and still have not received any response or a written letterMy concern is Safe Security will attempt to enforce an alleged "contract" at a later date and I need written proof I am not in a contract with Safe Security should this issue ariseThis concern is based on my recent experience with Safe security basically requiring I show proof I was not in a contract with them after the contract they allegedly purchased from *** was dissolved in ***Had I not saved all the correspondence with the *** Revdex.com and *** Security years ago, Safe Security would still be trying to impose a "self renewing contract" on meLuckily I saved all the correspondence and I need written documentation from Safe Security of this transaction stating I am not under any contractual obligation with the company for my records. Sincerely,*** ***

August 9, ***
Re: Account #***
Complaint#: ***
We are in receipt of the written complaint regarding account #*** and have listed our response below to address the statements within the complaint and provided our
resolution
We acquired *** ***
*** account from *** in March of *** and have sent numerous correspondences including a welcome letter, yard signs, decals, newsletters,
etcOn August 01, ***, *** *** called SAFE Security to request cancellation and we advised him of the terms of the contract which includes an annual automatic renewal
clause that will expire in June ***Per the contract terms, a written cancellation notice is required no less than days prior to the end of the then-current termIn order to
cancel service, we will accept this letter of complaint as the written cancellation letter and will need a final payment in the amount of $*** which is a 50% discount off the
remaining balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

July 18, ***
Re: Account# ***
Complaint# ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our resolution
* SAFE Security has
honored *** *** *** request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

We stand by our original decisionSAFE Security has acknowledged the terms of the contract are through *** ***We have accepted the Revdex.com complaint as the written notice of cancellationThe autopay has been deactivated, no further payments are required and no refunds will be given

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Not that it matters now but SAFE Security lied in their response. We never refused to pay as the credit card we used to pay our bill was and has always been in our account. The second lie was I never sent them a cancellation. My husband was told to send a signed hand written letter by e-mail to Annette Gonzalez. E-mail address we used was given to my husband over the phone by Annette. It was [email protected]. The e-mail was sent on the same day as the phone call with a phone of the signed statement to cancel my service with SAFE. No undelivered mail was returned to my e-mail address so therefore we consider Annette receive our handwritten cancellation as well as I asked for a confirmation which she never replied. Not once were we rude to SAFE. They were the ones threatening sending me to collections from the very first call when we asked to simply cancel after years of service with an alarm company that was sold twice. No one asked me if I still wanted the service.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

SAFE Security stand by our decision to hold the customer to the terms of the contract he signed. In order to fulfill the agreement, *** *** may choose one of the two (2) options provided on the original Revdex.com response or he may submit a written cancellation letter along with the final payment of $*** to SAFE Security

SAFE Security will honor the request of *** *** and cancel the accountA refund in the amount of $*** will be issued to the customer

Initial Business Response /* (1000, 5, 2015/12/23) */
In regards to customer XXXXXXX, our record indicates the following:
* On June 2, *** *** signed a contract with Pinnacle Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive
one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
* SAFE Security records shows that there is no remaining payments needed on this account
* There will be no credits applied to the account due to the account will be closed
* SAFE Security has advise *** he needs to return all of the equipment sent to him prior of his request to cancel serviceMr*** will be billed for any unreturned equipment
* SAFE Security goal is to resolve your concern in a timely matter
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,

*** *** ***
Re: Account# ***
Complaint Case#: ***
Customer: *** ***
We stand by our decision to hold *** *** to the terms of the agreement which states the following:
Term, for monitoring service, the initial term of the agreement starts on the day monitoring services begin and continues for thirty-six (36) months and will automatically
continue from year-to-year thereafter unless cancelled by either of us in writing at least thirty (30) days before the end of the initial term or any renewal term
Per the previous Revdex.com response, we are willing to send a technician to the site address and change the system to the 3G communication module required by *** ** ***,
at no costIf *** *** would like to cancel service, the terms of the agreement would have to be fulfilled and *** *** will need to submit a written cancellation
letter with an authorized signatureThere are (10) months left before the renewal terms are fulfilled and the balance of the contract due will be $***A copy of the contract
*** *** signed will be sent to himPlease feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

On October 13, 2010, *** *** signed a contract with the initial terms of forty-two (42) months and an automatic annual renewal clause. This agreement will not expire until April 2018. In speaking with the customer, we did advise her of the contract balance that would need to be
paid in order to fulfill the terms of the agreement. The contract is in a renewal term and SAFE Security has applied a discount to the remaining balance. In order to cancel service, Ms*** will need to submit a payment of ***. SAFE Security will accept this Revdex.com complaint as the written notice of cancellation

July 21, ***
Re: Account # ***
Complaint#***
We are in receipt of the 2nd written complaint regarding account #and have listed our response below to address the statements within the complaint and provided our resolution
* The contract terms expire in April of and we stand by our decisionIn order to fulfill the terms of the agreement, we will work with *** *** Beck and will agree to a 50% discount off the remaining balance of $*** The final payment required will be $
* Please be advised, SAFE Security has taken action on the complaint and will hold the customer to the terms of the contract
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because:I already fulfilled my contract with the company and did not agree to another month contract I would like to pay for the current month they have falsely placed me under contract for and terminate any further business with them.Sincerely,*** ***