Affinion Group, Inc.

Thank you for your correspondence regarding *** ***’s concerns with her *** *** *** *** *** memberships, services provided by *** Corporation
New Roman';"> By way of background, *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on December 17, 2014, after being transferred to one of our representatives by *** *** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships, and we show that *** *** provided her first and last name, address, and billing information in order to accept the offers in the services. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** membership was canceled on May 10, 2016, and a full refund totaling $will be issued to her debit card account. *** ***’s *** *** membership was also canceled on May 10, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A*** Customer Relations

June 16, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: *** Dear Sir or Madam: This correspondence is in regard to
the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms*** enrolled in Great Fun and Shoppers Advantage on November 6, 2012. On that date, Ms*** was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $American Express gift check. The offer related to Shoppers Advantage was an additional $American Express gift check. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun membership was canceled on May 28, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. Ms*** Shoppers Advantage membership was also canceled on May 28, 2015, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

August 22,
VIA ONLINE SUBMISSION
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
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RE: Revdex.com Case #: ***
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint
filed with your office
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: carrier

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by *** CorporationIn order to avail himself of our promotional offer, *** *** was required to return the rebate form that was included in his membership kit or sent
to the e-mail provided during the enrollment process, along his receipt of purchase from *** Airlines. *** ***’s *** *** membership would not have to be active at the time of his rebate redemption. According to our records, we received and approved *** ***’s rebate request on May 12, 2016. *** *** can expect to receive his $rebate check within fifteen to twenty business days from that datePlease be assured that we make every effort to comply with a member’s request to cancel their membership in *** *** for any reason. As such, *** ***’s membership was canceled on May 26, 2016, and he will not be charged a monthly fee for the serviceWe apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A*** Customer Relations

Thank you for your additional correspondence.
After reviewing Ms***’s documentation, we have agreed to grant her request for a refund of the overdraft fee that she received. We ask that Ms*** please allow up to seven business days for this additional refund of $to reflect on her account
We again apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

February 25, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case
#: *** Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with his *** *** *** *** ***
memberships, services provided by *** ***
By way of background, *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that *** *** enrolled in both our *** *** *** *** *** services on November 5, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** ***, which our records indicate he accepted. The offer for joining *** *** was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for *** *** *** *** ***, if *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. We have reviewed a recording of *** ***’s enrollment call and verified that he agreed to the terms and conditions of the programs. *** *** provided his first and last name, address, phone number, e-mail address, billing information, and date of birth to the representative in order to enroll in the services. *** *** may contact me at ###-###-#### if he would like to listen to a recording of his enrollment call.
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** *** *** *** memberships were both canceled on August 24, 2016, and refunds totaling $were issued to his credit or debit card account. Additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for the services
We apologize for any inconvenience that *** *** may have experienced
Sincerely,
Jason A***
Customer Relations

May 26, 2015Revdex.com Complaint - ***Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint
pertains to insurance, due to privacy, we are unable to provide our response on this public website . Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via *** overnight delivery, within the next - business days. The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Thank you for your correspondence regarding *** ***’s concerns with The Plus Package, a service provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs offered to
customers of participating financial institutions nationwide. Our records indicate that Ms*** was enrolled in The Plus Package program through her participating financial institution, *** ***. The Plus Package program provides various health discounts and savings benefits including access to the Rx Advantage Prescription Drug Program, discounts on prescription eyeglasses and contacts at participating optical providers nationwide, and coupons through ***
Please be assured that we make every effort to comply with a member’s request to cancel their membership in The Plus Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms*** can be assured that her membership was canceled by ABG on June 20, 2014. Please ask Ms*** to contact her bank to request a refund of the fees that she was charged for the service as these fees were being billed to her account by the financial institution
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with *** *** and *** ***, services provided by *** *** By way of background, *** *** and *** *** are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed After an investigation of our databases, we could not find that *** *** has been enrolled in either *** *** or *** *** Please be assured that great care is taken to ensure that a consumer authorizes enrollment in the programs. Unless *** *** had affirmatively elected to subscribe, he would not have been enrolled as a member We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his *** *** membership, a service provided by *** ***. By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that *** *** was enrolled in *** *** on November 29, 2013. On that date, he was asked if he would like to learn about a special offer for $worth of *** gift cards when trying the service for a trial period. *** *** provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, *** *** was provided with the terms of the membership in *** ***. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on February 2, 2015, and a refund of $is being issued to his credit card account. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

March 19, 2018 Revdex.com, Inc.** *** ***Cromwell, CT 0416 RE: Revdex.com ("Revdex.com") ID#: *** Dear *** ***:This notification is in response to the above referenced complaint filed with your office. As the nature of this
complaint pertains to insurance; for privacy reasons we are not able to share the details of our response to you on this public website. Please be assured that a response has been mailed directly to the insured addressing their concerns in relation to their contract of insurance. Please be assured that we have provided a direct contact within our organization, should the insured have any additional questions or wish to speak to someone directly. Although we are unable to share our response with you, we have notified the insured they may do so at their discretion. We appreciate your understanding. Sincerely,Third Party Administrator CC: Carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was unaware of the dual membershipThe practice seems deceptive in my opinion, however, I accept the businesses response because they agreed to a full refund and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on March 4, 2015, after making a reservation with *** ***s and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $rebates for purchases from *** ***s. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. In order to avail himself of our promotional offers, Mr*** was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process, along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr*** rebate checks would have been delivered within 4-weeks. Please be assured that we make every effort to ensure that a member is satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr*** Great Fun membership was canceled on April 3, 2015, and he was not charged a monthly fee. Mr*** Shoppers Advantage membership was canceled on July 30, 2015, and refunds totaling $are being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company
We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Ms*** enrolled on December 21st2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms*** a copy of her store receipt that details the billing terms and the conditions of the enrollment for her review
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms***’s membership was cancelled on February 24th, 2014, and $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service.
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with services provided by *** ***
By way of background, *** *** is an established membership-based discount service company. We jointly market our memberships with our
clients to their respective customers.
After an initial investigation of our databases, we could not locate a membership for *** *** with the information provided in her complaint. In order to complete a more thorough search, a service name or service account number (if known), any other related information (previous or other names, previous addresses) or a copy of *** *** statement reflecting one of our charges is requested*** *** may either e-mail (***) or fax (###-###-####) the information to my attention for review and further investigation
We apologize for any inconvenience that *** *** may have experienced and hope that this matter will be resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr*** was enrolled in Great Fun and Shoppers Advantage on April 23, 2014. On that date, Mr*** was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was $worth of *** gift cards. The offer related to Shoppers Advantage was a $*** *** gift check. Mr*** provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr*** Great Fun membership was canceled on July 10, 2015, and refunds totaling $are being issued to his credit card account. Mr*** Shoppers Advantage membership was also canceled on July 10, 2015, and additional refunds totaling $are being issued to his account as full reimbursement of the fees that he was charged We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help in this matterI appreciate the businesses response
Sincerely,
*** ***