Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms*** enrolled in Great Fun and Shoppers Advantage on November 6, 2012. On that date, Ms*** was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $American Express gift check. The offer related to Shoppers Advantage was an additional $American Express gift check. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun membership was canceled on May 28, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. Ms*** Shoppers Advantage membership was also canceled on May 28, 2015, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your additional correspondence.
After reviewing Ms***’s documentation, we have agreed to grant her request for a refund of the overdraft fee that she received. We ask that Ms*** please allow up to seven business days for this additional refund of $to reflect on her account
We again apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will be awaiting repayment to my cards for $($x 2) to my cards promptly
Sincerely,
*** ***

March 26, 2018 VIA UPLOAD Revdex.com, Inc.** *** ***Cromwell, CT 06416 Dear *** *** This letter is in regard to the above referenced complaint. As the nature of this complaint pertains to insurance, we are unable to provide our response to you or on
this public website. Please be assured our response has been mailed to the insured, addressing their concerns. We have provided the insured a direct contact within our organization should the insured wish to speak to someone directly or to answer any additional questions the insured may have. We appreciate your understanding. Sincerely,Third Party Administrator CC: Carrier

This letter is a response to Ms*** *** complaint regarding Shopper Discounts & Rewards
Our records show that Ms*** completed an online transaction at *** on August 23, After completing the transaction she was offered
a free 30-day trial of our Shopper Discounts & Rewards service and a $Reward Certificate for trying our service, which she accepted
Ms*** accepted the trial membership offer for Shopper Discounts & Rewards by entering the email address *** twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with ***Immediately above the location on the offer page where Ms*** entered her email address twice and clicked “Yes” is the following statement:
“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize *** to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing.”
Thus, by accepting the offer, Ms*** agreed that the Shopper Discounts & Rewards $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ***Immediately after clicking the “YES!” button, Ms*** was taken to another screen welcoming her to the programThis page advised Ms*** that she had just joined Shopper Discounts & RewardsWithin the next few minutes, Ms*** was sent two emails from us including her membership kit and password and reminding her to use her $Reward Certificate
On August 23, 2008, we sent Ms*** an email explaining how to access the Shopper Discounts & Rewards membershipAlso, we sent Ms*** her membership kit, an email reminding her to use the benefits of her membership, and an email reminding her to use her $Reward CertificateOn September 10, 2008, we sent Ms*** an email to remind her that the free trial membership would conclude on September 22, 2008, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged
Ms*** was charged the first $monthly membership fee at the end of her free trial membership on September 22, That same day, we sent Ms*** an email reminding her of the benefits of the membership. Ms*** was charged the monthly membership fee from September of to August of 2014. In addition, we continued to send emails to Ms*** on a monthly basis reminding her to use all the benefits of the Shopper Discounts & Rewards service
Ms***’s Shopper Discounts & Rewards membership was canceled on September 17, and seventeen credits of $were issued to her account. In order to uphold our high level of customer satisfaction we requested that fifty-four additional credits of $be issued to Ms***’s account. These additional credits represent full reimbursement of membership fees that were billed to her account for the Shopper Discounts & Rewards membership
Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Ms*** occurs, we are pleased to cancel a customer’s membership, as we have in this instance
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Carol R***

Thank you for your correspondence regarding *** ***’s concerns with her *** *** *** *** *** memberships, services provided by *** Corporation
New Roman';"> By way of background, *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on December 17, 2014, after being transferred to one of our representatives by *** *** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships, and we show that *** *** provided her first and last name, address, and billing information in order to accept the offers in the services. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership feesPlease be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** membership was canceled on May 10, 2016, and a full refund totaling $will be issued to her debit card account. *** ***’s *** *** membership was also canceled on May 10, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this serviceWe apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** *** *** ***
memberships, services provided by *** ***
By way of background, *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges Our records indicate that *** *** enrolled in both our *** *** *** *** *** services on November 5, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** ***, which our records indicate he accepted. The offer for joining *** *** was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for *** *** *** *** ***, if *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. We have reviewed a recording of *** ***’s enrollment call and verified that he agreed to the terms and conditions of the programs. *** *** provided his first and last name, address, phone number, e-mail address, billing information, and date of birth to the representative in order to enroll in the services. *** *** may contact me at ###-###-#### if he would like to listen to a recording of his enrollment call.
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** *** *** *** memberships were both canceled on August 24, 2016, and refunds totaling $were issued to his credit or debit card account. Additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for the services
We apologize for any inconvenience that *** *** may have experienced
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company
We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Ms*** enrolled on December 21st2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms*** a copy of her store receipt that details the billing terms and the conditions of the enrollment for her review
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms***’s membership was cancelled on February 24th, 2014, and $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service.
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
*** ***
Customer Relations

May 26, 2015Revdex.com Complaint - ***Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint
pertains to insurance, due to privacy, we are unable to provide our response on this public website . Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via *** overnight delivery, within the next - business days. The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Thank you for your correspondence regarding *** ***’s concerns with The Plus Package, a service provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs offered to
customers of participating financial institutions nationwide. Our records indicate that Ms*** was enrolled in The Plus Package program through her participating financial institution, *** ***. The Plus Package program provides various health discounts and savings benefits including access to the Rx Advantage Prescription Drug Program, discounts on prescription eyeglasses and contacts at participating optical providers nationwide, and coupons through ***
Please be assured that we make every effort to comply with a member’s request to cancel their membership in The Plus Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms*** can be assured that her membership was canceled by ABG on June 20, 2014. Please ask Ms*** to contact her bank to request a refund of the fees that she was charged for the service as these fees were being billed to her account by the financial institution
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was unaware of the dual membershipThe practice seems deceptive in my opinion, however, I accept the businesses response because they agreed to a full refund and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 19, 2018 Revdex.com, Inc.** *** ***Cromwell, CT 0416 RE: Revdex.com ("Revdex.com") ID#: *** Dear *** ***:This notification is in response to the above referenced complaint filed with your office. As the nature of this
complaint pertains to insurance; for privacy reasons we are not able to share the details of our response to you on this public website. Please be assured that a response has been mailed directly to the insured addressing their concerns in relation to their contract of insurance. Please be assured that we have provided a direct contact within our organization, should the insured have any additional questions or wish to speak to someone directly. Although we are unable to share our response with you, we have notified the insured they may do so at their discretion. We appreciate your understanding. Sincerely,Third Party Administrator CC: Carrier

Thank you for your correspondence regarding *** *** concerns with services provided by *** ***
By way of background, *** *** is an established membership-based discount service company. We jointly market our memberships with our
clients to their respective customers.
After an initial investigation of our databases, we could not locate a membership for *** *** with the information provided in her complaint. In order to complete a more thorough search, a service name or service account number (if known), any other related information (previous or other names, previous addresses) or a copy of *** *** statement reflecting one of our charges is requested*** *** may either e-mail (***) or fax (###-###-####) the information to my attention for review and further investigation
We apologize for any inconvenience that *** *** may have experienced and hope that this matter will be resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on March 4, 2015, after making a reservation with *** ***s and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $rebates for purchases from *** ***s. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. In order to avail himself of our promotional offers, Mr*** was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process, along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr*** rebate checks would have been delivered within 4-weeks. Please be assured that we make every effort to ensure that a member is satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr*** Great Fun membership was canceled on April 3, 2015, and he was not charged a monthly fee. Mr*** Shoppers Advantage membership was canceled on July 30, 2015, and refunds totaling $are being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his *** *** membership, a service provided by *** ***. By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that *** *** was enrolled in *** *** on November 29, 2013. On that date, he was asked if he would like to learn about a special offer for $worth of *** gift cards when trying the service for a trial period. *** *** provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, *** *** was provided with the terms of the membership in *** ***. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on February 2, 2015, and a refund of $is being issued to his credit card account. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with *** *** and *** ***, services provided by *** *** By way of background, *** *** and *** *** are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed After an investigation of our databases, we could not find that *** *** has been enrolled in either *** *** or *** *** Please be assured that great care is taken to ensure that a consumer authorizes enrollment in the programs. Unless *** *** had affirmatively elected to subscribe, he would not have been enrolled as a member We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr*** was enrolled in Great Fun and Shoppers Advantage on April 23, 2014. On that date, Mr*** was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was $worth of *** gift cards. The offer related to Shoppers Advantage was a $*** *** gift check. Mr*** provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr*** Great Fun membership was canceled on July 10, 2015, and refunds totaling $are being issued to his credit card account. Mr*** Shoppers Advantage membership was also canceled on July 10, 2015, and additional refunds totaling $are being issued to his account as full reimbursement of the fees that he was charged We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’s additional concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation
Our records indicate that Ms***’s Travelers Advantage and Shoppers Advantage memberships became active in our records on September 8, 2014. Please note that it may take up to fifteen business days from the activation date to receive any membership material that would be sent by mail. However, in order to uphold our high level of customer satisfaction, Ms*** may either e-mail (***) or fax (###-###-####) her car rental and gas purchase receipts to my attention, and I will have her rebates processed by our Claims Department. She will not be required to include the rebate forms that are being sent to her
In her complaint, Ms*** also references the amount that she was charged for her car rental. Trilegiant Corporation would not be associated with this transaction
We again apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations