Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by *** *. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms*** Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms*** Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $was issued to her account at the time of cancellation. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding Amanda Kelly’s concerns with her *** *** ***, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that *** *** was enrolled in our *** *** service on April 14, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***, which our records indicate she accepted. According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel her membership at the end of the trial period, she would be charged the current monthly membership fee
*** *** goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that *** *** provided her date of birth to the representative confirming her authorization to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** ***’s membership was canceled on July 9, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** *** By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** enrolled in our *** *** service on October 28, 2016, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***. The offer for joining *** *** was two (2) $rebates for purchases from Ticketmaster. According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee In order to avail herself of our promotional offer, *** *** was required to return the rebate forms that were included in her membership kit or sent to the e-mail address *** that we had in our records, along with her corresponding receipts of purchase. Upon our receipt of the completed rebate forms and receipts, *** *** rebate checks would have been delivered to her within 6-weeks Our records indicate that we attempted to e-mail the rebate forms to *** *** on November 4, 2016, but the e-mail was not successfully delivered. We then requested for the forms to be mailed to *** *** We regret to hear that *** *** has not received the forms. In order to uphold our high level of customer satisfaction, *** *** may either e-mail *** or fax (###-###-####) her T*** receipts to my attention, and I will have her rebates processed by our Claims departmentPlease be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on November 18, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction

Thank you for your correspondence regarding *** *** concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms*** was enrolled in Shoppers Advantage on November 22, 2010. On that date, Ms*** was asked if she would like to learn about a special offer for a $*** *** gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms*** was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms*** membership was canceled on July 13, 2015, and refunds totaling $1,are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Complaint: ***
I am rejecting this response because:
I only get paid once a month, this date given would not fit in with the time my bills are budgeted for. This is a bogus statement. The withdrawal times were rolling
Sincerely,*** ***

Thank you for your correspondence regarding *** ***’s concerns with her *** *** membership, a service provided by *** Corporation By way of background, *** *** is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching her concerns, we found that *** *** was enrolled in both our *** Advantage and *** *** services on March 11, 2015, after being transferred to one of our representatives by ***. The offer for joining *** Advantage was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. *** Advantage and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** Advantage and *** *** for any reason. As such, *** ***’s *** Advantage membership was canceled on April 7, 2015, and she was not charged a monthly feeWe could find no previous requests by *** *** to cancel her *** *** membership, but she can be assured that the membership has been canceled as of April 12, 2017, and refunds totaling $are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, I would point out again that it was NOT made clear would be also signing up with Great FunHad I understood that I would have also cancelled it when I cancelled Travelers Advantage, and when I asked them (at Travelers Advantage) if there was anything else I needed to do to avoid any future billing, they should have mentioned something about my membership at Great FunAfterall, if signing up with one is an automatic signup with the other, the cancellation process should be the same
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***s additional concerns with *** *** *** *** *** According to our records, our refunds were successfully issued to the account that was charged for the services. Please ask *** *** to contact her financial institution to verify that they have received the refunds that were issued Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on October 20, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on November 6, 2014, and she was not charged a monthly fee. Ms***’s Shoppers Advantage membership was canceled on July 10, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While it is discouraging that a mediator had to help resolve this dispute, and I think the claim that "Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***." is disingenuous, I am thrilled to receive a full refund and appreciate the timely response
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with her *** membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in *** for any reason
Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms*** can be assured that her *** membership was canceled on September 25, 2015, and refunds totaling $are being issued to her credit card account. Please ask Ms*** to contact her credit card company to discuss the status of her account with them as we would be unable to assist with that matter. We apologize for any inconvenience that Ms*** may have experienced and hope that this issue has been resolved to her satisfaction Sincerely, Jason A***Customer Relations

Complaint: *** this is the account number that they gave me when the money was removed from my card a second time when it should have already been cancelled
Sincerely,
*** ***

June 16, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: *** Dear Sir or Madam: This correspondence is in regard to
the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The way the company gained access to my account was duplicitous and though their explanation for how and why it happened is not accurate, I will accept the refund of $and consider this matter closed
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships
with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from *** Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two $rebates for purchases with *** Airlines. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms***’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service. Ms***’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $will be issued to her credit card account as full reimbursement of the monthly fees that she was chargedWe apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
After researching his concerns, we found that Mr*** was enrolled in our Shoppers Advantage service on April 5, 2001, after being transferred to one of our representatives by *** *. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr*** did not inform us that he wished to cancel his membership at the end of his trial period, he was charged the annual membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each year at the then current membership fee
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on June 18, and a refund totaling $1,will be issued to his credit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

August 22,
VIA ONLINE SUBMISSION
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
/>
RE: Revdex.com Case #: ***
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint
filed with your office
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: carrier

February 25, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case
#: *** Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by *** CorporationIn order to avail himself of our promotional offer, *** *** was required to return the rebate form that was included in his membership kit or sent
to the e-mail provided during the enrollment process, along his receipt of purchase from *** Airlines. *** ***’s *** *** membership would not have to be active at the time of his rebate redemption. According to our records, we received and approved *** ***’s rebate request on May 12, 2016. *** *** can expect to receive his $rebate check within fifteen to twenty business days from that datePlease be assured that we make every effort to comply with a member’s request to cancel their membership in *** *** for any reason. As such, *** ***’s membership was canceled on May 26, 2016, and he will not be charged a monthly fee for the serviceWe apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A*** Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***