Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
However, I would point out again that it was NOT made clear would be also signing up with Great FunHad I understood that I would have also cancelled it when I cancelled Travelers Advantage, and when I asked them (at Travelers Advantage) if there was anything else I needed to do to avoid any future billing, they should have mentioned something about my membership at Great FunAfterall, if signing up with one is an automatic signup with the other, the cancellation process should be the same
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While it is discouraging that a mediator had to help resolve this dispute, and I think the claim that "Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***." is disingenuous, I am thrilled to receive a full refund and appreciate the timely response
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** *** By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** enrolled in our *** *** service on October 28, 2016, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***. The offer for joining *** *** was two (2) $rebates for purchases from Ticketmaster. According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee In order to avail herself of our promotional offer, *** *** was required to return the rebate forms that were included in her membership kit or sent to the e-mail address *** that we had in our records, along with her corresponding receipts of purchase. Upon our receipt of the completed rebate forms and receipts, *** *** rebate checks would have been delivered to her within 6-weeks Our records indicate that we attempted to e-mail the rebate forms to *** *** on November 4, 2016, but the e-mail was not successfully delivered. We then requested for the forms to be mailed to *** *** We regret to hear that *** *** has not received the forms. In order to uphold our high level of customer satisfaction, *** *** may either e-mail *** or fax (###-###-####) her T*** receipts to my attention, and I will have her rebates processed by our Claims departmentPlease be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on November 18, 2016, and she will not be charged a monthly fee for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction

Complaint: ***
I am rejecting this response because:
I only get paid once a month, this date given would not fit in with the time my bills are budgeted for. This is a bogus statement. The withdrawal times were rolling
Sincerely,*** ***

Thank you for your correspondence regarding *** *** concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by *** *. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms*** Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms*** Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $was issued to her account at the time of cancellation. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***s additional concerns with *** *** *** *** *** According to our records, our refunds were successfully issued to the account that was charged for the services. Please ask *** *** to contact her financial institution to verify that they have received the refunds that were issued Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on October 20, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on November 6, 2014, and she was not charged a monthly fee. Ms***’s Shoppers Advantage membership was canceled on July 10, 2015, and refunds totaling $are being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Complaint: *** this is the account number that they gave me when the money was removed from my card a second time when it should have already been cancelled
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with her *** *** membership, a service provided by *** Corporation By way of background, *** *** is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching her concerns, we found that *** *** was enrolled in both our *** Advantage and *** *** services on March 11, 2015, after being transferred to one of our representatives by ***. The offer for joining *** Advantage was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. *** Advantage and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** Advantage and *** *** for any reason. As such, *** ***’s *** Advantage membership was canceled on April 7, 2015, and she was not charged a monthly feeWe could find no previous requests by *** *** to cancel her *** *** membership, but she can be assured that the membership has been canceled as of April 12, 2017, and refunds totaling $are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her *** membership, a service provided by Trilegiant Corporation Please be assured that we make every effort to comply with a member’s request to cancel their membership in *** for any reason
Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms*** can be assured that her *** membership was canceled on September 25, 2015, and refunds totaling $are being issued to her credit card account. Please ask Ms*** to contact her credit card company to discuss the status of her account with them as we would be unable to assist with that matter. We apologize for any inconvenience that Ms*** may have experienced and hope that this issue has been resolved to her satisfaction Sincerely, Jason A***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms*** was enrolled in Shoppers Advantage on November 22, 2010. On that date, Ms*** was asked if she would like to learn about a special offer for a $*** *** gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms*** was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms*** membership was canceled on July 13, 2015, and refunds totaling $1,are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding Amanda Kelly’s concerns with her *** *** ***, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that *** *** was enrolled in our *** *** service on April 14, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***, which our records indicate she accepted. According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel her membership at the end of the trial period, she would be charged the current monthly membership fee
*** *** goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that *** *** provided her date of birth to the representative confirming her authorization to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** ***’s membership was canceled on July 9, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The way the company gained access to my account was duplicitous and though their explanation for how and why it happened is not accurate, I will accept the refund of $and consider this matter closed
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Carol R***

Thank you for your correspondence regarding *** ***’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships
with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from *** Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two $rebates for purchases with *** Airlines. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms***’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service. Ms***’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $will be issued to her credit card account as full reimbursement of the monthly fees that she was chargedWe apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A***Customer Relations

March 26, 2018 VIA UPLOAD Revdex.com, Inc.** *** ***Cromwell, CT 06416 Dear *** *** This letter is in regard to the above referenced complaint. As the nature of this complaint pertains to insurance, we are unable to provide our response to you or on
this public website. Please be assured our response has been mailed to the insured, addressing their concerns. We have provided the insured a direct contact within our organization should the insured wish to speak to someone directly or to answer any additional questions the insured may have. We appreciate your understanding. Sincerely,Third Party Administrator CC: Carrier

Thank you for your correspondence regarding *** ***’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
After researching his concerns, we found that Mr*** was enrolled in our Shoppers Advantage service on April 5, 2001, after being transferred to one of our representatives by *** *. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr*** did not inform us that he wished to cancel his membership at the end of his trial period, he was charged the annual membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each year at the then current membership fee
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on June 18, and a refund totaling $1,will be issued to his credit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will be awaiting repayment to my cards for $($x 2) to my cards promptly
Sincerely,
*** ***

This letter is a response to Ms*** *** complaint regarding Shopper Discounts & Rewards
Our records show that Ms*** completed an online transaction at *** on August 23, After completing the transaction she was offered
a free 30-day trial of our Shopper Discounts & Rewards service and a $Reward Certificate for trying our service, which she accepted
Ms*** accepted the trial membership offer for Shopper Discounts & Rewards by entering the email address *** twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with ***Immediately above the location on the offer page where Ms*** entered her email address twice and clicked “Yes” is the following statement:
“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize *** to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing.”
Thus, by accepting the offer, Ms*** agreed that the Shopper Discounts & Rewards $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ***Immediately after clicking the “YES!” button, Ms*** was taken to another screen welcoming her to the programThis page advised Ms*** that she had just joined Shopper Discounts & RewardsWithin the next few minutes, Ms*** was sent two emails from us including her membership kit and password and reminding her to use her $Reward Certificate
On August 23, 2008, we sent Ms*** an email explaining how to access the Shopper Discounts & Rewards membershipAlso, we sent Ms*** her membership kit, an email reminding her to use the benefits of her membership, and an email reminding her to use her $Reward CertificateOn September 10, 2008, we sent Ms*** an email to remind her that the free trial membership would conclude on September 22, 2008, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged
Ms*** was charged the first $monthly membership fee at the end of her free trial membership on September 22, That same day, we sent Ms*** an email reminding her of the benefits of the membership. Ms*** was charged the monthly membership fee from September of to August of 2014. In addition, we continued to send emails to Ms*** on a monthly basis reminding her to use all the benefits of the Shopper Discounts & Rewards service
Ms***’s Shopper Discounts & Rewards membership was canceled on September 17, and seventeen credits of $were issued to her account. In order to uphold our high level of customer satisfaction we requested that fifty-four additional credits of $be issued to Ms***’s account. These additional credits represent full reimbursement of membership fees that were billed to her account for the Shopper Discounts & Rewards membership
Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Ms*** occurs, we are pleased to cancel a customer’s membership, as we have in this instance
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
*** *** ***