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Affinion Group, Inc.

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Affinion Group, Inc. Reviews (1491)

Thank you for your correspondence re">garding *** *** concerns with her *** *** *** *** *** memberships, services provided by *** Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** *** *** *** for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. *** *** can be assured that her *** *** *** *** *** memberships have been canceled, and she will not be charged a monthly fee for either service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

As the nature of his complaint pertains to insurance, we are unable to provide you with the details of the insurance coverage. As such, for his privacy and protection, our response must be sent directly to the insured via mail. *** ***, at his discretion, may share our response with
you. This product is not subject to HIPAA regulation. Written or verbal authorization is required prior to releasing any insurance information to a third party. Please be assured we have responded to the complainant directly and have provided a resource for him to contact should he have additional questions. We also advised in our response that *** *** may share our response directly with you

Thank you for your correspondence regarding *** *** additional concerns with his *** membership
*** *** purchased a one year membership in ***. As *** ***’s membership was set to automatically expire after one year and was not eligible for renewal, there was not a notice sent at the end of his membership term. *** *** may enroll in a new *** membership at www.***.com
We again apologize for any inconvenience that *** *** may have experienced
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that *** *** was enrolled in our Great Fun service on November 28, 2014, after making a purchase from ***
*** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in Great FunThe offer for joining Great Fun was $worth of purchase rebates. In order to avail himself of the promotional offer, *** *** was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, *** *** rebate checks would have been delivered within 4-weeks. *** *** previously filed a complaint indicating that he had not received his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, we asked *** *** to either e-mail or fax his receipts to my attention, and I would have his rebates processed by our Claims department. On December 16, 2014, I received a receipt from *** *** for a purchase from *** ***. This receipt was forwarded to our Claims department, and a $check was sent to *** ***. Our records indicate that this check was cashed on January 14, 2015. The rebate forms that *** *** received in the mail were for the original rebates that he was offered as an incentive for joining Great Fun. Because these rebates were already paid to *** ***, his following rebate submissions have been found to be ineligible for payment. We regret any misunderstanding concerning the terms of the promotional offer. *** *** can be assured that his Great Fun membership was canceled on January 1, 2015, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***s concerns with his *** membership, a service provided by *** *** Please be assured that we make every effort to comply with a member’s request to cancel their membership in *** for any reason
Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. We could not find a record of a previous request from *** *** to cancel the *** service, but he can be assured that his membership was canceled on November 13, 2017, and a refund of $will be issued to his credit card account as reimbursement of the current monthly membership fee Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** ***’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their
membership in FYE Backstage Pass VIP for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Mr*** can be assured that his FYE Backstage Pass VIP membership was canceled on July 10, 2014, and a refund of $will be issued to his credit card account
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** membership. *** is a Program
provided by *** Corporation, a Delaware corporation with principal offices at * *** *** *** *** ** *** (***), through *** *** *** *** the licensed motor club provider of this Membership
Per our terms and conditions, ““This program covers up to five (5) events per membership year up to miles per eventOnly one disablement type during any consecutive 7-day period will be allowedIf additional emergency assistance is requested, service will be dispatched, but the member will be fully responsible for all charges incurred, and the charges are not reimbursable.” Our research found that *** *** called on May 21, 2016, for roadside assistance. *** *** was advised at that time that he is allowed only one service type per vehicle per seven days, and because we had provided him with roadside assistance the previous day, he would have to pay a fee in order to proceed with his service request.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in ***. As such, *** ***’s *** membership was canceled on May 29, 2016, and a refund of $is being issued to his credit or debit card account as reimbursement of the unused portion of the current year’s membership fee
We do apologize for any inconvenience that *** *** may have experienced
Sincerely,
Jason A***
Customer Relations

Thank you for *** *** correspondence regarding her concerns with her *** *** membership, a service provided by *** Corporation Our records indicate that *** *** enrolled in our *** *** service on June 12, 2016, after making a reservation with *** and then
responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***. The offer for joining *** *** was a $reservations rebate. According to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership feeIn order to avail herself of our promotional offer, *** *** was required to return the rebate form that was sent to the e-mail address *** provided to us during the enrollment process, along with her corresponding receipt from *** Our records indicate that this e-mail was sent to *** *** on June 22, 2016. Upon our receipt of the completed rebate form and receipt, *** ***’s rebate check would have been delivered to her within 6-weeks We regret to hear that *** *** did not receive the rebate form that was previously sent to herIn order to uphold our high level of customer satisfaction, *** *** may either e-mail (*** or fax (###-###-####) her *** receipt to my attention, and I will have her rebate processed by our Claims department. In addition, *** ***’s *** *** membership was canceled on August 23, 2016, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that *** *** was enrolled in both our Great Fun and Shoppers Advantage services on April 21, 2015. On that date, Mr*** was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $Visa gift card. The offer related to Shoppers Advantage was $in gas purchase rebates. Mr*** provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr*** Great Fun and Shoppers Advantage memberships were both canceled on April 30, 2015, and refunds totaling $will be issued to his debit card account as reimbursement of the two $trial fees that he was charged. In his complaint, Mr*** also references a $charge to his account. Trilegiant Corporation would not be associated with that transaction. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust to be clear, they are sending $checks? Because they already told me I would get one $check, but message says yet will send another? This is what I wanted, just double checkingAnd just to be clear, nobody ha ever told me anything about the shoppers thing, only great fun! Thanks!
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service company We
jointly market our memberships with our clients to their respective customers We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Ms*** was enrolled in both our Shoppers Advantage and Great Fun services on March 5th, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number Upon calling the toll free number, Ms*** was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for joining Shoppers Advantage was $worth of rebates for gas purchases. The offer related to Great Fun was $in rebates for purchases from ***. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. The most recent charge for Ms***’s Shoppers Advantage membership was issued on May 17, 2014, and because this charge was processed before the membership was canceled, it still successfully posted to Ms***’s account. Ms*** can be assured her Shoppers Advantage membership was canceled on May 19, 2014, and a refund for $will be issued to her debit card account as reimbursement of the current monthly fee that she was charged. Ms***’s Great Fun membership was also canceled on May 19, 2014, and an additional refund of $will be issued to her account as reimbursement for this service. Ms*** may either e-mail (***) or fax (###-###-####) her bank statement depicting any fees that she incurred due to the Shoppers Advantage or Great Fun service billings to my attention for review and reimbursement
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your additional correspondence regarding *** *** concerns. On May 27, 2015, Ms*** e-mailed me a copy of her *** *** receipt, which was given to our Claims department for processing, and on May 28, 2015, I e-mailed Ms*** to let her know that she would be receiving a $rebate check within fifteen to twenty business days from that date. Please ask Ms*** to contact me if she does not receive her check within that timeframe. We again apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based
discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on March 10th, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. As an incentive for joining Great Fun, Ms*** was offered $worth of rebates for purchases from *** ***. The offer for trying Shoppers According was an additional $in rebates for gas purchases. According to the terms of the agreements for the services, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms*** provided her date of birth to the representative confirming her authorization to enroll in the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on March 19th, 2014, and she will not be charged a monthly fee for the service. Ms***’s Shoppers Advantage membership was also canceled on March 19th, 2014, and a refund of $will be issued to her debit card account as reimbursement of the trial fee that she was charged
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his PrivacyGuard membership, a
service provided by Trilegiant Corporation.
We are canceling Mr*** PrivacyGuard membership as our service is no longer being offered by his financial institution. We apologize for any inconvenience that this may cause. Please be advised that Mr*** may enroll in another membership independent of his financial institution. If Mr*** would like to enroll in another membership, we ask that he please do an internet search for the service in which he is interested
We again apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A***
Customer Relations

March 3, 2015RE: Revdex.com ID#: ***Dear Madam or Sir:This information is based on the above referenced complaint filed with your office.As the nature of this complaint pertains to insurance, for the privacy and protection of our customers
we are unable to provide specific details on this website. Please be assured a response addressing the complainant's concerns has been reviewed by the insurance carrier and sent to the complainant today via United States Mail. The complainant should be in receipt of our response within 5-business days.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships
with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that *** *** was enrolled in both our Great Fun and Shoppers Advantage services on January 19, 2015. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was $in purchase rebates. The offer related to Shoppers Advantage was a $American Express gift card. *** *** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, *** *** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, *** *** Great Fun and Shoppers Advantage memberships were both canceled during the trial periods, and refunds are being issued to her credit or debit card account for the two $trial fees that she was charged. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***'s additional concerns with AutoVantage Enhanced
On February 25th, 2014, we mailed a copy of the $enrollment check to Mrand Ms*** for their review. At this time, we will also issue an additional refund of $to Mrand Ms***’s credit or debit card account as full reimbursement of the fees that Ms*** was charged for the service
We again apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Complaint: ***
I am rejecting this response because:
I have provided you with letters from both companies stating the items I purchased were brand new and not usedI provided this information as requested on 10/12/16, I was told I would have a resolution in days and it's been daysWhat else do you need from me? I've filed a legitimate claim, provided proof of a lower price, my claim was denied because you couldn't verify the items weren't second hand but I've provided you a statement from both merchants stating they are brand new and still no resolution.
Sincerely,
*** ***

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Description: Buying Clubs & Group Purchasing Service, Marketing Consultants

Address: 313 Talbot Blvd, Chestertown, Maryland, United States, 21620-1016

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