Affinion Group, Inc.

Thank you for your correspondence regarding *** ***’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Travelers Advantage and Shoppers Advantage are part of an established
membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 15, 2015, after making a reservation through *** Airlines and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two (2) $rebates for *** Airlines reservations. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call and cancel each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms***’s Travelers Advantage membership was canceled on July 23, 2015, and she was not charged a monthly fee. Ms***’s Shoppers Advantage membership was canceled on September 5, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers advantage memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that *** *** was enrolled in both our Great Fun and Shoppers Advantage services on June 23, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $in reservations rebates. The offer related to Shoppers Advantage was $worth of rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that *** *** provided her date of birth to the representative confirming her authorization to enroll in both of the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, *** *** Great Fun membership was canceled on July 10, 2014, during her trial period *** *** Shoppers Advantage membership was canceled on August 26, 2014, and a refund of $is being issued to her debit card account as reimbursement of the monthly fee that she was charged *** *** may either e-mail (*** or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Shoppers Advantage service billing to my attention for review and further reimbursement
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Travelers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Travelers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms*** was enrolled in Great Fun and Travelers Advantage on March 21, 2015. On that date, Ms*** was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was a $Visa gift card. The offer related to Travelers Advantage was $in gas rebates. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Travelers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Travelers Advantage. As such, Ms*** Great Fun membership was canceled on May 12, 2015, and a full refund of $is being issued to her debit card account. Ms*** Travelers Advantage membership was also canceled on May 12, 2015, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

October 13,
Revdex.com ID# ***
Dear Madam or Sir:
We are providing this information in response to the above referenced complaint filed with your office
Unfortunately, as the nature of this complaint pertains to
insurance we are unable to provide our detailed response on this public website. For their privacy and security, our response was mailed today to the primary insured, via *** overnight. Additionally, the insured has been provided a direct contact should they have any questions or need additional information. The insured may share our response directly with you.
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
CC: Carrier

Thank you for your correspondence re">garding *** *** concerns with her ** *** memberships, services provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that *** *** enrolled in two separate ** *** Membership Plans, effective February 24, 2016, through her participating financial institution, *** ***
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in ** *** for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships, and they will owe nothing further. *** ***’s ** *** Membership Plan # *** was canceled on July 23, 2016, and she was never successfully charged a monthly fee for this membership. We could find no previous requests from *** *** to cancel ** *** Membership Plan # *** but *** *** can be assured that this membership was canceled on September 12, 2016, and refunds totaling $are being issued to her checking account as reimbursement of the last four monthly fees that she was charged. *** *** may also either e-mail *** or fax *** copies of her bank statements, depicting any overdraft fees that she received as a result of our charges, to my attention for review and possible reimbursement
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
Jason A***
Customer Relations

Complaint: ***
I am rejecting this response because: I never received any emails about my package at all since signup nor letters nor nothing as to other complaints that this company has if you *** 1000s of people have said its a scami never received any welcome package emails nothing and when I went to rent the car the guy had no idea what I was talking about and the price of the rental was doubled the amount I was told it was going to be with tax
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her *** *** and *** *** ***, services provided by *** Corporation
Our records indicate that *** *** was enrolled in both our *** *** and *** *** *** on
April 29, 2014. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** and *** *** for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further
*** *** can be assured that her *** *** membership was canceled on June 26, 2014, and a refund of $was issued to her debit card account. *** ***’s *** *** membership was canceled on July 30, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

July 30, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: *** Dear Sir or Madam: This correspondence is in regard to the
above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant was mailed to the insured today, via overnight mail We appreciate your understanding regarding this matterSincerely,Third Party Administrator cc: ***

Thank you for your correspondence regarding *** *** concerns with her Backstage Pass VIP membership, a service provided by Trilegiant Corporation
By way of background, Backstage Pass VIP is part of an established membership-based discount service company We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that *** *** enrolled on September 26, 2011, by purchasing a Backstage Pass VIP membership when shopping at a *** *** store We are mailing Ms*** a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP. As such, Ms*** membership was canceled on October 15, 2014, and a refund totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms*** was enrolled in the Great Fun service on June 8, 2008, while responding to an online offer on the *** *** websiteThe Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms*** accepted the offer by providing her verification of acceptance (City of Birth) and clicking "yes”, indicating her agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms***’ membership was canceled on April 7, 2015, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to express my gratitude for quickly resolving my problem with Affinion Group Inc.They gave me a full refund of the amount they charge to my accountThank you very much, *** ** ***

September 19,
VIA ONLINE SUBMISSION
Complaint ID#: ***
Dear Madame or Sir:
This submission is in response to the complainant's rejection of our initial response
Please be advised our response to the complainant's rejection has been mailed to the primary insured. As the nature of this complaint is in regard to insurance, we cannot respond to the Revdex.com's public website or the complainant. However, the insured may share our response to each party at his discretion. A phone number to our company's representative has been provided should the insured have any questions. We hope we can provide resolution to the concerns addressed in this complaint.
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
CC: Carrier
Sincerely,

Thank you for your correspondence regarding *** ***'s concerns with *** ***’s AutoVantage Enhanced membership, a service provided by Trilegiant Corporation
By way of background, AutoVantage Enhanced is part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join AutoVantage Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Ms*** was enrolled in AutoVantage Enhanced after receiving a solicitation which was mailed to select *** customers. A consumer who received the solicitation was invited to cash a check for $to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial periodTrial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the annual membership fee was charged to their credit or debit card
The solicitation piece fully disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the AutoVantage Enhanced membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service
Our records indicate that Ms*** was enrolled in AutoVantage Enhanced on May 1st, 2009, after she cashed the check for $5.00. We are mailing a copy of the check to Ms*** for her to review.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Enhanced As such, Ms***’s membership was canceled on February 24th, 2014, and a refund of $is being issued to the credit or debit card account that was charged. Please ask Ms*** to call ###-###-#### to obtain further information about receiving a refund of the additional membership fees that she was charged
We have also have taken immediate steps to remove Ms***’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete
We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumers. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on March 24, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $in rebates for purchases from *** ***. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms*** provided her date of birth to the representative confirming her authorization to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun membership was canceled on April 22, 2014, and she was not charged a monthly fee for the service. Ms*** Shoppers Advantage membership was canceled on April 8, 2015, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charge. Our records indicate that Ms*** was enrolled in both Great Fun and Shoppers Advantage on April 23, 2015. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was two $purchase rebates. The offer related to Shoppers Advantage was an additional $in gas purchase rebates. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun and Shoppers Advantage memberships were both canceled during the trial periods. Pursuant to the terms relayed to her, Ms*** was billed $for each of the first 30-days of service for the membership programs. Our records indicate that Ms*** disputed those charges with her credit card company and the fees were refunded. Ms*** has incurred no additional fees from the Great Fun and Shoppers Advantage services, and Great Fun and Shoppers Advantage would not be associated with any of the additional charges that Ms*** references in her complaint. The names of the companies that deducted those other fees should be reflected on Ms*** statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact any other companies that billed her to help resolve her concerns. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her *** *** membership, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that you enrolled in both our *** *** and *** *** services on July 27, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** and *** *** which our records indicate she accepted. The offer for joining *** *** was two (2) $rebates for purchases from *** The offer related to *** *** was $in gas purchase rebates. According to the *** of the agreements for *** *** and *** ***, if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***. As such, ***’s *** *** membership was canceled on December 10, 2015, and a full refund totaling $is being issued to her credit card account. ***’s *** *** membership was canceled on March 1, 2016, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service. Our records also indicate that *** *** disputed one of our $charges, which was then charged back to *** ***
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason Anderson
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms*** can be assured that her Shoppers Advantage membership was canceled on May 24th, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

I received information from this company and agreed to let them send me the packet with days to cancel so my credit card wouldn't be charged I called the very next day after receiving the packet to cancel and was told it was taken care of I didn't think any more about it My wife just noticed on our credit card statements that we have been charged monthly for months They offered a partial refund, but the fact that they don't cancel it when you call is what ticked me off!

Thank you for your correspondence regarding *** *** concerns with her *** *** ***, a service provided by *** *** By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. Our records indicate that *** *** was enrolled in the *** *** service on April 13, 2016, after making a purchase from *** ***s and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** *** which our records indicate she accepted. The offer for joining *** *** was a $rebate for a purchase from *** *** In order to avail herself of our promotional offer, *** *** was required to return the rebate form that was included in her membership kit or sent to the e-mail provided during the enrollment process, along with her corresponding receipt of purchaseUpon receipt of the completed rebate form and receipt, *** ***’s rebate check would have been delivered within 4-weeks Our records indicate that *** ***’s rebate form was e-mailed to j*** on April 20, 2016. We also show that we requested for another rebate form to be mailed to *** *** on May 5, 2016, and on May 17, 2016, we received confirmation that the form had been delivered. We regret to hear that *** *** has not received her rebate form in a timely manner. In order to uphold our high level of customer satisfaction, *** *** may either e-mail *** or fax (###-###-####) her *** *** receipt to my attention, and I will have the $rebate processed by our Claims department In addition, *** ***’s *** *** *** was canceled on April 19, 2016, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr*** was enrolled in both Great Fun and Shoppers Advantage on April 20, 2015. On that date, he was asked if he would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was $in *** gift cards. The offer related to Shoppers Advantage was a $American Express gift card. Mr*** provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr*** Great Fun membership was canceled on May 5, 2015, and Mr*** Shoppers Advantage membership was canceled on May 6, 2015. Refunds totaling $will be issued to Mr*** debit card account as reimbursement of the two $trial fees that he was charged for the services. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations