Affinion Group, Inc.

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun and Shopper's Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr.*** was enrolled in both our Great Fun and Shoppers Advantage services on May 17, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr.*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $reservations rebates. The offer related to Shopper's Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr***’s Great Fun membership was canceled on June 1, 2015, and he was not charged a monthly fee Mr ***’s Shopper's Advantage membership was canceled on August 31, 2015, and refunds totaling $are being issued to his credit card account as reimbursement of the monthly fees that he was charged for the service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their membership in ***
*** for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further *** *** can be assured that her *** *** membership was canceled on August 1, 2014, and she will not be charged a monthly fee for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that *** *** was enrolled in our *** *** service on August 27, 2013, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***, which our records indicate she acceptedAccording to the terms of the agreement for *** ***, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee
*** *** goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that *** *** provided her date of birth to the representative confirming her authorization to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** ***’s membership was canceled on July 11, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

November 10, 2014 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: *** Dear Sir or
Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier

April 27, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #:
*** Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier

Thank you for your correspondence regarding *** *** concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr*** was enrolled in both our Shoppers Advantage and Travelers Advantage services on July 17, 2014, after being transferred to one of our representatives by *** *. Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage As such, Mr*** Shoppers Advantage membership was canceled on May 29, 2015, and refunds totaling $are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. Mr*** previously contacted us on August 28, 2014, to cancel his Travelers Advantage membership, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms*** was enrolled in our Shoppers Advantage service on May 18, 2013, after making a purchase
from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms*** can be assured that her Shoppers Advantage membership was canceled on June 18, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,
*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun and Shopper's Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr.*** was enrolled in both our Great Fun and Shoppers Advantage services on May 17, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr.*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $reservations rebates. The offer related to Shopper's Advantage was $in gas purchase rebates According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr***’s Great Fun membership was canceled on June 1, 2015, and he was not charged a monthly fee Mr ***’s Shopper's Advantage membership was canceled on August 31, 2015, and refunds totaling $are being issued to his credit card account as reimbursement of the monthly fees that he was charged for the service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by *** ***By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our clients to
their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** enrolled in our *** *** service on July 25, 2015, after making a purchase from Dollar and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***. During the enrollment, *** *** was provided with the terms of the offer. According to the terms of the agreement for *** ***, if *** *** did not inform us that he wished to cancel the membership by the end of the trial period, he would be charged the current monthly membership fee. We have no record of *** *** previously calling to cancel the servicePlease be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** ***’s *** *** membership was canceled on March 30, 2016, and refunds totaling $are being issued to his credit card account. Our records also indicate that *** *** has disputed $of our charges, which were then charged back to *** ***We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfactionSincerely, Jason A*** Customer Relations

This letter is a response to your correspondence regarding the complaint of Ms*** ***
Our records show that Ms*** completed an online transaction at *** on February 20, After completing the transaction she was offered a free 30-day
trial of our Shopper Discounts & Rewards service and $Off Your Next Purchase for trying our service, which she accepted.
Ms*** accepted the trial membership offer for Shopper Discounts & Rewards by entering the email address *** twice and then clicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Buy.comImmediately above the location on the offer page where Ms*** entered her email address twice and clicked “Yes” is the following statement:
“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Buy.com to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing.”
Thus, by accepting the offer, Ms*** agreed that the Shopper Discounts & Rewards $monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ***Immediately after clicking the “YES!” button, Ms*** was taken to another screen welcoming her to the programThis page advised Ms*** that she had just joined Shopper Discounts & RewardsWithin the next few minutes, Ms*** was sent two emails from us including her membership kit and password and reminding her to use her $Off Your Next Purchase
On February 20, 2009, we sent Ms*** an email explaining how to access the Discounts & Rewards membershipWe also sent Ms*** an email with the PIN code assigned to her $Off Your Next PurchaseOn February 27, 2009, we sent Ms*** an email reminding her to use the benefits of her membershipOn March 10, 2009, we sent Ms*** an email to remind her that the free trial membership would conclude on March 22, 2009, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged
Ms*** was charged the first $monthly membership fee at the end of her free trial membership on March 22, That same day, we sent Ms*** an email reminding her of the benefits of the membership. Ms*** was charged the monthly membership fee from March of to February of 2014. In addition, we continued to send emails to Ms*** on the following dates: April 21, 2009, May 21, 2009, June 20, 2009, July 20, 2009, August 19, 2009, September 18, 2009, October 18, 2009, November 17, 2009, December 17, 2009, January 16, 2010, February 15, 2010, March 17, 2010, April 20, 2010, May 16, 2010, June 15, 2010, July 15, 2010, August 13, 2010, September 12, 2010, October 12, 2010, and November 11, 2010, December 11, 2010, January 10, 2011, February 9, 2011, March 11, 2011, April 10, 2011, May 10, 2011,June 9, 2011, July 9, 2011, August 8, 2011, September 7, 2011, October 7, 2011, November 6, 2011, December 6, 2011, January 5, 2012, February 4, 2012, March 5, 2012, April 4, 2012, May 4, 2012, June 3, 2012, July 3, 2012, August 3, 2012, September 1, 2012, October 1, 2012, October 31, 2012, November 30, 2012, December 30, 2012, January 29, 2013, February 28, 2013, March 30, 2013, April 30, 2013, May 31, 2013, June 29, 2013, July 29, 2013, August 28, 2013, September 27, 2013, November 26, 2013, December 26, 2013, January 25, and February 25, reminding her to use all the benefits of the Shopper Discounts & Rewards service
Ms***’s Shopper Discounts and Rewards membership was canceled and (57) fifty-seven credit of $were issued to her account. These credits represent full reimbursement of membership fees that were billed to her account
Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these detailsMoreover, when a misunderstanding such as the one with Ms*** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.
We believe we treated Ms*** in a fair and correct manner, and our records reflect that Ms*** took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me
Sincerely,
*** ** ***
Manager, Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage
memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that Ms*** enrolled in both our Great Fun and Shoppers Advantage services on December 12, 2015, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was a $rebate for her *** *** purchase. The offer related to Shoppers Advantage was $in gas purchase rebatesAccording to the terms of the agreements for Great Fun and Shoppers Advantage, if you did not inform us that you wished to cancel the memberships at the end of the trial periods, you would be charged the current monthly membership feesGreat Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Ms*** provided her first and last name, address, e-mail address, and billing information to the representative to enroll in the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun and Shoppers Advantage memberships were both canceled on November 30, 2016, and refunds totaling $are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the services
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and would like to know which CC the refund was/will be issued?
Sincerely,
Loretta ***

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on March 4, 2015, after making a reservation with *** ***s and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $rebates for purchases from *** ***s. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. In order to avail himself of our promotional offers, Mr*** was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process, along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr*** rebate checks would have been delivered within 4-weeks. Please be assured that we make every effort to ensure that a member is satisfied with their memberships in Great Fun and Shoppers Advantage As such, Mr*** Great Fun membership was canceled on April 3, 2015, and he was not charged a monthly fee. Mr*** Shoppers Advantage membership was canceled on July 30, 2015, and refunds totaling $are being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2014, after being transferred to one of our representatives by *** ***. The offer for joining Travelers Advantage was $in rebates for purchases from *** ***. The offer related to Shoppers Advantage was a $rebate for a purchase made through Shoppers Advantage. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage As such, Mr*** Travelers Advantage membership was canceled on June 16, 2014, and he was not charged a monthly fee. Mr*** Shoppers Advantage membership was canceled on May 6, 2015, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

"margin: 0in 0in 0pt;">
March 27,
VIA ONLINE SUBMISSION
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
RE: Revdex.com File #: ***
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint filed with your office
Due to Privacy, we are not able to provide specific information regarding insurance related matters on this websitePlease be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: carrier
March 27,
VIA ONLINE SUBMISSION
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
RE: Revdex.com File #: ***
Dear Sir or Madam:
This correspondence is in regard to the above referenced complaint
filed with your office
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: carrier

Thank you for your correspondence regarding *** *** additional concerns with her Great Fun membership
According to our records, a second $rebate check was issued to *** *** on November 5, 2014. Please ask *** *** to contact me at ###-###-#### if she has not received this check by November 21, 2014.
We again apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his *** *** membership, a service provided by
*** Corporation
Our records indicate that *** *** was enrolled in our *** *** service on December 11, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***The offer for joining *** *** was two (2) $rebates for purchases from ***
In order to avail himself of our promotional offer, *** *** was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process, along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, *** ***’s rebate checks were to be delivered to him within six to eight weeks. According to our records, $rebate checks were issued to *** *** on January 20, and February 4, 2016. After researching *** ***’s concerns, we have found that the check issued on February 4, (check # *** was not cashed. We have asked for that check to be voided and will be sending a replacement check (check # ***) to *** ***. *** *** can expect to receive that check within the next fifteen business days
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with *** *** Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that *** *** enrolled in Great Fun on March 26, 2015. On that date, Ms*** was asked if she would like to learn about a special offer for a $Visa gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms*** was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms*** membership was canceled on July 15, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with services provided by Trilegiant Corporation
By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with
our clients to their respective customers. After an initial investigation of our databases, we could not locate a membership for *** *** with the information provided in his complaint or a record that he was sent a check by our company. Please ask *** *** to either e-mail (***) or fax (###-###-####) me a copy of the check that he received for review and further investigation
We apologize for any inconvenience that *** *** may have experienced and hope that this matter will be resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

RE: *** ***/ Revdex.com Complaint # ***
Shopper Discounts & Rewards
This letter is a response to your correspondence regarding Mr***’s complaint with Shopper Discounts & Rewards
Mr*** was
informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his membership in Shopper Discounts & Rewards effective December 19,
Upon receiving Mr***’s complaint, a full review of Mr***’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $will be processed within 4-weeks. This refund amount represents reimbursement of the actual percentage rates Mr*** was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase
.
We hope this letter provides more clarification to Mr*** as to the reasoning of his Shopper Discounts and Rewards membership cancellation.
Sincerely,
*** ** ***
Manager, Customer Relations