Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with his *** *** ***, a service provided by
*** Corporation
By way of background, *** *** is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
After researching his concerns, we found that *** *** enrolled in both our *** *** and *** *** services on August 15, 2015, after being transferred to one of our representatives by *** ***. During that call, *** *** was told about special offers for trying the services for trial periods. The offer for joining *** *** was two $rebates for *** *** hotel stays. The offer related to *** *** was $in gas purchase rebates
*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** and *** *** for any reason. As such, *** ***’s *** *** membership was canceled on October 12, 2015, and a refund of $was issued to his debit card account. We could find no record of a previous request by *** *** to cancel his *** *** membership, but he can be assured that this membership was canceled on August 1, 2016, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was successfully charged for this service.
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Jason A***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. While I concur and agree that the Revdex.com helped me, *** *** should have more clearly stated that the rebate was not in cash but rather in gas card money That was not apparent Also, there were more forms to fill out in order to get the gas card I never filled out the forms the sent, for fear of being unfairly enrolled or charged again So, I never received any part of the $value for the gas card
Sincerely,
*** *** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in our Great Fun and Shoppers Advantage services on August 23, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $*** rebates to be used one per *** purchase. The offer related to Shoppers Advantage was $worth of gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that MsWarehime provided her date of birth to the representative confirming her authorization to enroll in both of the services
In order to avail herself of our promotional offers, Ms*** was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts from different purchases. Upon receipt of the completed rebate forms and receipts, Ms*** rebate checks would have been delivered within 6-weeks.
In order to uphold our high level of customer satisfaction, we will have an additional $rebate approved for Ms***Ms*** can expect to receive her additional rebate check within the next fifteen to twenty business days
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun membership was canceled on October 10, 2014, and she will not be charged a monthly fee for the service. Ms*** Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $will be issued to her debit card account
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms*** was enrolled in Shoppers Advantage on April 20, 2012. On that date, Ms*** was asked if she would like to learn about a special offer for a $*** *** gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms*** was provided with the terms of the membership in Shoppers AdvantageGreat care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms*** membership was canceled on July 8, 2015, and refunds totaling $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their
memberships in Shoppers Advantage and Great Fun for any reason Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. Ms*** can be assured that her Shoppers Advantage membership was canceled on April 24th, 2014, and a full refund of $will be issued to her debit card account. Ms***’s Great Fun membership was also canceled on April 24th, 2014, and an additional refund of $will be issued to her account as full reimbursement of the fees that she was charged for the service. Ms*** may either e-mail (***) or fax (###-###-####) her bank statements depicting any fees or charges that she incurred due to the Shoppers Advantage and Great Fun service billings to my attention for review and reimbursement
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding Ms***’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Travelers Advantage and Shoppers Advantage are part of an established
membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
After researching her concerns, we found that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 23rd, 2013, after being transferred to one of our representatives by *** ***. The offer for joining Travelers Advantage was $in rebates for hotel reservations. The offer related to Shoppers Advantage was $worth of rebates for gas purchases. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms***’s Travelers Advantage membership was canceled on September 5th, and she was not charged a monthly fee. Ms***’s Shoppers Advantage membership was canceled on April 1st, 2014, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly
market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr*** was enrolled in our Travelers Advantage service on May 22, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in Travelers Advantage, which our records indicate he accepted. The offer for joining Travelers Advantage was two (2) $rebates for purchases from *** ***. According to the terms of the agreement for Travelers Advantage, if Mr*** did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr*** provided his first and last name, address, and billing information to the representative to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr*** membership was canceled on August 5, 2015, and refunds totaling $are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,
*** ***Customer Relations

Thank you for your correspondence regarding Devon Brunton’s additional concerns with services provided by Trilegiant Corporation Trilegiant Corporation jointly markets our memberships with our clients to their respective customers. In his complaint, Mr*** references a postcard that he received offering him a $gift card. The phone number provided on that postcard would not have led to a Trilegiant service. If Mr*** called to receive information about the offer being advertised on the postcard, it is possible that he may have also been offered memberships in Trilegiant products, but we are not associated with a $gift card. When hearing about any of our programs, Mr*** would have been provided with the terms of the membership being offered, including billing and cancellation terms. Great care is taken to ensure that a consumer authorizes enrollment in our programs. Our records indicate that Mr*** did not affirmatively elect to subscribe to any of our services; therefore he was not enrolled as a member nor was he billed any of our membership fees. Mr*** indicated that he was charged $29.99. The name of the company that deducted this fee should be reflected on his statement (which should be listed in the billing descriptor located next to the charge), and he would need to contact the company that billed him to resolve his concerns. To facilitate cancellation, the toll-free numbers are printed on all Trilegiant Corporation membership materials and appear on the credit/debit card statement at the time of the billing along with the membership name to identify the charge. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Buyers Advantage membership, a service provided by Trilegiant Corporation By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that Ms*** was enrolled in both our Great Fun and Buyers Advantage services on May 13, 2014, after making an online travel reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two (2) $reservation rebates. The offer related to Buyers Advantage was $in rebates for gas purchases. According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. Ms*** was provided a separate phone number for each service to call to cancelPlease be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Buyers Advantage. As such, Ms***’s Great Fun membership was canceled on July 23, 2014, and she was not charged a monthly fee. Ms***’s Buyers Advantage membership was canceled on January 4, 2017, and refunds totaling $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will keep this case open until the response is carried through in full & cleared
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation
By way of background, Great Fun is part of an established membership-based discount service company. We jointly market
our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in the Great Fun service on September 13, 2008, while responding to an online offer on the *** website. The Great Fun membership was described to him at the time of enrollment, including billing and cancellation terms. Mr*** accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr***’s membership was canceled on May 31, 2014, and a refund totaling $was issued to his credit card account. An additional refund of $will be issued to his account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Travelers Advantage is part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in our Travelers Advantage service on October 28th, 2013, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in Travelers Advantage, which our records indicate he acceptedAccording to the terms of the agreement for the service, if Mr*** did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee
Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr*** provided his date of birth to the representative confirming his authorization to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage As such, Mr***’s membership was canceled on May 13th, 2014, and a refund of $will be issued to his debit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** *** *** *** memberships, services
provided by Trilegiant Corporation
** *** ** *** *** *** *** *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
After researching her concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on March 8, 2015, after making an online travel reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** *** which our records indicate she accepted. The offer for joining *** *** was two (2) $reservation rebates. The offer related to *** *** was $in gas purchase rebates.
*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she was to be charged the monthly membership fees. Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** *** *** *** for any reason. As such, *** *** *** Fun membership was canceled on April 8, 2015, and she was not charged a monthly fee for the service. We could find no previous requests by *** *** to cancel her *** *** membership, but she can be assured that the membership was canceled on August 15, 2016, and refunds totaling $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service
provided by *** ***
By way of background, *** *** is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that *** *** was enrolled in both our *** *** and *** *** services on April 11, 2015, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** and *** *** which our records indicate she accepted. The offer for joining *** *** was two (2) $rebates for purchases from *** The offer for joining *** *** was $in gas purchase rebates.
*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. According to the terms of the agreements for *** *** and *** *** if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** and *** ***. As such, *** ***’s *** *** membership was canceled on July 6, 2015, and she was no longer charged a monthly fee. We could find no previous requests by *** *** to cancel her *** *** membership, but she can be assured that the membership was canceled on September 22, 2016, and refunds totaling $are being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** and *** *** memberships, a service provided by *** Corporation
By way of background, *** *** and *** *** are part of an established
membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** and *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that *** *** was enrolled in our *** *** and *** *** services on May 25, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** and *** ***, which our records indicate he accepted. The offer for joining *** *** was $in reservation rebates. The offer related to *** *** was $worth of rebates for gas purchases. According to the terms of the agreements for *** *** and *** ***, if *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees
*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that *** *** provided his date of birth to the representative confirming his authorization to enroll in both of the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** *** As such, *** ***’s *** *** membership was canceled on August 6, 2014, and a refund of $was issued to his credit card account. *** ***’s *** *** membership was canceled on August 22, 2014, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation
By way of background, Shoppers Advantage and Great Fun are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in Shoppers Advantage and Great Fun on January 4, 2014. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $shopping credit. The offer related to Great Fun was a $*** gift card. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services
During the enrollments, Ms*** was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms***’s Shoppers Advantage membership was canceled on January 28th, 2014, and she was not charged a fee for the service. Ms***’s Great Fun membership was canceled on May 8th, 2014, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly
market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Ms*** was enrolled in Shoppers Advantage on March 6th, 2012. On that date, she was asked if she would like to learn about a special offer for a $*** *** gift card when trying the service for a trial period. Ms*** provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage
During the enrollment, Ms*** was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms***’s membership was canceled on March 6th, 2014, and a refund of $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with a recent charge from f.y.eBackstage Pass VIP Please be assured that we have rectified the error and have refunded $to Ms***’s account We apologize for any inconvenience that Ms*** may have
experienced. Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** *** Our records indicate that *** *** was enrolled in our *** *** service on December 7, 2014, after making an online purchase and then
responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** ***. The offer for joining *** *** was two $purchase rebates. In order to avail herself of our promotional offer, *** *** was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, *** *** rebate checks would have been delivered within 6-weeks. After researching *** *** concerns, we have found that she did correctly submit both of her $rebates. One of the rebates was processed on January 22, 2015, and the second rebate was processed on February 3, 2015. Please ask *** *** to allow fifteen to twenty business days from the dates of processing to receive her rebate checks. In addition, *** *** *** *** membership was canceled on January 2, 2015, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations