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Affinion Group, Inc.

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Reviews Affinion Group, Inc.

Affinion Group, Inc. Reviews (1491)

Review: I received a membership renewal notice from Affinion Group stating we are enrolled in a BENEFITS PACKAGE and a $4.00 monthly membership fee is deducted from my checking account. I never authorized this. This company has been taken money out of my account without my permission. I do not know what Affinion Group is. I never heard of them. Please refund all my money deducted from my checking account.The account number on the letter from Affinion Group is MEMBER NUMBER [redacted].Desired Settlement: Refund all of my money that was illegally deducted from my checking account. I want my name and information and bank account erased from this company's files.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package membership, a service provided by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in the Benefits Package program effective February 17th, 1995, through his participating financial institution, [redacted]. This Benefits Package program provides various savings and protection benefits including hotel and car rental discounts and payment card protection. Also included as a benefit of the service is group Accidental Death Insurance with Common Carrier coverage.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and a full refund is being issued to his checking account as reimbursement of the membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

If I do not receive a full refund credited back to my checking account within a reasonable amount of time, I will notify you.

Sincerely,

Review: They have been charging my [redacted] charge since 11/13 for this service, said they sent me a $25 AE gift card, which they did not. My mistake for not checking my statements, but I have an automatic debit in my bank account to pay [redacted]. They did cancel my account but now say they can't give me a gift card because I canceled. I never purchased anything or subscribed to anything through them.Desired Settlement: Full refund of all charges,

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on November 11, 2011. On that date, Mr. [redacted] was asked if he would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on July 1, 2014, and a full refund of the membership fees will be issued to the credit card account that was charged.

We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: [redacted], part of Affinion Group, Inc. has overcharged my account. There was transactions that occurred in my checking AND within my [redacted] account. My wife has started working on this issue, originally in Jan 2015 and it is still not rectified. My account was charged a total of 6 times and Affinion only is trying to reimburse us for 2 charges WHICH is incorrect!! My wife has left several messages with Ms. [redacted] at [redacted] whom works in the Executive office and the calls are going unreturned. We just want what is owed to us.Desired Settlement: $89.70 is due back to my for their unauthorized transactions. They have mailed me a check for $29.90 which HAS NOT been cashed because more is owed to me.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted], a service provided by [redacted], Inc. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]. An individual member may join [redacted] after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on February 28, 2014, after placing an online order on the [redacted] website. The [redacted] membership was described to Mr. [redacted] at the time of the enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on September 4, 2014. According to our records, Mr. [redacted] was successfully billed three $14.95 fees to his [redacted] account. If Mr. [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking account. Please ask Mr. [redacted] to contact [redacted] customer service to confirm if this is what has occurred. Refunds totaling $44.85 were issued to Mr. [redacted] account as full reimbursement of the fees that he was charged for the service, but we believe that only one credit of $14.95 successfully posted to his account. A refund check of $29.90 was mailed to Mr. [redacted] as reimbursement of the remaining two fees. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:In reference to this response from the company: If

Mr. [redacted] has his [redacted] account linked to his checking account, it is possible

that our transactions reflected on his [redacted] statement before the actual funds

were withdrawn from his checking account. My response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account. My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on 3 March 2014 for $34.90, 3 July 2014 for $14.95, 4 Aug 2014 for $14.95, 3 Sept 2014 for $14.95 and 3 Nov 2014 for $14.95

Review: I was told that on subscribing to great fun service, I would automatically receive 40$ redeemable coupon, even if I cancel my membership. For other reasons, I cancelled the membership and only on separate request, 40$ coupon was sent. Surprisingly, coupon was received on 19th September, 2013 but coupon was only valid for purchase between January 1, 2013 and June 30, 2013. Thus coupon is useless and the advertising was misleading.Desired Settlement: Would prefer to receive the coupon so that the business understand that it was deliberate mistake from their part.

Business

Response:

Thank you for your correspondence regarding Ms. [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Review: My debit card was used without my consent.I called FYE and spoke with [redacted] on 8/3/13 and was told that the account would be cancelled and a credit would be made to my checking account with in 3 business days.that never happened, then on 8/31/13 my account was billed again and I called and spoke with [redacted] who told me that they do not issue refunds! And on 9/27/13 I am charged again for another month of service( which I have cancelled on 08/03/13) and I spoke with [redacted] and [redacted] who said that my account was being credited? I have asked several times to cancel,I have the cancelation code but they continue to take money out of my checking acct and refuse to issue a refund unless I send a bank statment showing the charges.Desired Settlement: I have cancelled my debit card with the bank for my protection, to keep them from having further access to my account, I would appreciate a check for the 3 months refund that they owe me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] with the information provided in the complaint. Using the account number that Ms. [redacted] provided us, we located a membership in the name of [redacted] that was canceled on August 3rd, 2013. This would not be the membership for which Ms. [redacted] is currently being charged.

In order to complete a more thorough search, a seven or eight digit membership number (if known), any other related information (other names on the account, previous addresses) or a copy of Ms. [redacted] statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted].com) or fax ([redacted]) the information to my attention for review and further investigation.

We apologize for any inconvenience that Ms. [redacted] has experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As I have previously reported to your company, FYE, the 4 times I have called, [redacted] used my debit card for the purchase without my consent! I have given the membership number which I will provide again, [redacted].I am the one who called and cancelled the membership to FYE because it was being charged to my debit card.All I am asking is for my refund,that is due to me for the 3 months that they charged me for.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with FYE Backstage Pass VIP.

We did locate a membership for [redacted] with the membership number that Ms. [redacted] provided in her complaint. However, this membership was canceled on August 3rd, 2013, and our records indicate that a monthly fee was never successfully charged for this membership. We are still unable to locate a membership in our records for which Ms. [redacted] is being charged. In order to complete a more thorough search, we ask that Ms. [redacted] either e-mail ([redacted].com) or fax ([redacted]) a copy of her bank statement reflecting one of our charges to my attention. Once we have located the membership for which Ms. [redacted] is being charged, we will have the service canceled and issue a full refund to Ms. [redacted]’s debit card account.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am willing to fax a copy of my bank statement to Mr. [redacted] ,because this seems to be the only way to end this ordeal with FYE, even after supplying all the information they have requested.I do expect a full refund for the total amount that was taken from my account for the total amount of $35.97, and I do expect that to be mailed to me at my home address as my bank account has now been closed to prevent further withdraws from this company! Thank you in advance!

Sincerely,

Review: Purchased an airline ticket with [redacted], was offered a $50 Rebate with "Great Fun" after signing up for their program. I sent in the rebate form as instructed and received a letter stating that "Our Records indicate we previously paid on the submitted receipt". I have never received any rebate from Great Fun and have had difficulty in reaching them. If they issued a check, I'd like to know who they issued it to and for them to provide a copy of the signature on the check.Desired Settlement: Provide the $50 rebate as promised.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase. According to our records, we received duplicate rebate requests for Mr. [redacted]’s membership. Mr. [redacted] can be assured that a $50 rebate was approved for him on May 27, 2014, and he should receive his rebate check within the next ten to fifteen business days. The denial letter that was sent to Mr. [redacted] was in response to the second rebate request.

In addition, Mr. [redacted]’s Great Fun membership was canceled on May 19, 2014, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I did agree to the Travelers advantage to get two $50 discount certificates for airfare, which I never got. When I got my first bill they had also enrolled me in some kind of "shoppers advantage" for the same amount of $16.99 a month. They never discussed this service and I did not agree to this service. I had to call and discontinue all memberships, and get a refund for the "shoppers" one. So on my next bill hopefully there will be a credit for the "shoppers" service, and no further charges for the "travelers" one I discontinued.Desired Settlement: Hopefully they do refund me and discontinue my memberships.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 7th, 2014, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

The offer for joining Travelers Advantage was $100 worth of rebates for purchases made from [redacted]. The offer related to Shoppers Advantage was a $50 rebate for a Shoppers Advantage purchase. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on May 23rd, 2014, and she will no longer be charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was also canceled on May 23rd, 2014, and a refund totaling $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Said Company has on, two occasions, specifically, January 05, 2015 and January 28, 2015, respectively, charged my [redacted] $19.99 on each date, for a total of 39.98. I did not purchase any service or items from said company nor did I enter into any trial subscriptions or offers and more importantly, I did not authorize said company to place a charge on my [redacted] account. I have no idea how they acquired my account number. The remedy for this matter would be for reimbursement or reversing the charges to my account.Desired Settlement: The remedy for this matter would be for reimbursement or reversing the charges to my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his [redacted] membership, a service provided by [redacted]. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in [redacted] on November 29, 2013. On that date, he was asked if he would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, [redacted] was provided with the terms of the membership in [redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on February 2, 2015, and a refund of $260.87 is being issued to his credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want to make it perfectly clear that I do not recall ever purchasing any service or items from [redacted] or any of their affiliates or subsidiaries. I looked through all my emails and calendar data and I did not find any correspondence from them nor any evidence that I had indeed subscribed to their service, other than the unauthorized charges on my account. Nevertheless, I do find this resolution satisfactory and the fact that they will credit my account for $260.00. Please have them send me verification that they did credit my account via my email.Sincerely, [redacted]

Review: I was contacted by a group claiming to give me gas coupons and other savings during a 30-day trial for $1. I tentatively agreed. I was charged, the paperwork showed up at my house, and there were no gas coupons. I immediately cancelled the "trial period." When I looked at my bank account statement, I saw that my account was charged $1 for other trial periods including "GREAT FUN!" I called today and had them cancel my "account." The original group allegedly gave my information to this group. I NEVER consented to this transaction at all. I believe the original group was BUDGET SAVERS.Desired Settlement: Protect others. $1 is nominal, but this is a bait situation. If I wasn't careful, I could have racked up "membership" fees at a dizzying rate.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 20, 2015. On that date, he was asked if he would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was $40 in [redacted] gift cards. The offer related to Shoppers Advantage was a $25 American Express gift card. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun membership was canceled on May 5, 2015, and Mr. [redacted] Shoppers Advantage membership was canceled on May 6, 2015. Refunds totaling $2.00 will be issued to Mr. [redacted] debit card account as reimbursement of the two $1.00 trial fees that he was charged for the services. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I purchased tickets through [redacted] and received an offer for a mail-in rebate if I began a 30-day, $1 trial period with a company called Great Fun. I cancelled my membership during my trial period to avoid charges. Much to my surprise, their "sister company" called Great Shoppers had also enrolled me as a member. The person on the phone at Great Fun couldn't resolve my issue with Great Shoppers but gave me their phone number. The representative there said my monthly charge would be reversed, and hopefully that will be the case.These businesses show up on credit card statements as TLG*GREATFN(8 digit account number)(3 letter month code) and TLG*SHOPPER(8 letter account number)(3 digit month code). My account number with Great Shoppers was one digit higher than my account number with Great Fun.It is highly disturbing that I agreed to a trial membership with one company, and somehow their "sister company" also registered me and managed to get my credit card information. I signed up with one company only, in a phone call that they said could be recorded.This is highly deceitful and likely illegal. The second company's charges were illegitimate, and I feel like my credit card information was shared illegally. If a recorded phone call indicated that I accidentally began two trial memberships, I have no doubt anyone listening to a possible recording would agree it was not done purposefully on my part and purely done because of deceptive sales tactics, though I'm relatively confident that they didn't deceive me, rather they just conveniently (for them) shared my credit card information. This should be stopped, and consumers should be protected from this company (or rather, "sister companies").Desired Settlement: If my credit card charges are indeed reversed, as customer service says they will be, I will not be owed any money and will not desire a settlement for myself.However, these two "sister companies" are operating in a highly deceitful, very dubious way, and they are likely breaking the law through the sharing of customers' credit card information, which should be stopped immediately. I certainly didn't knowingly agree to two separate, similar trial memberships, just one.Very shady.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in any of our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on February 6th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $100 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on March 10th, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on March 28th, 2014, and a refund totaling $17.99 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I booked a hotel room and was told that I would get a $20 rebate off my hotel stay by joining "[redacted]" and receive 2 $50 gasoline gift cards. Only $1 for the first month and $16.99 thereafter. They promised many other discounts.I never received any rebate, no gift cards, nothing but an ID Card. They charged my credit card $2. I called and tried to cancel but they asked me to wait another week. I did and nothing came.I called again and spoke to [redacted] and was given a cancellation code of "[redacted]" and was promised a refund. Not only did they not refund my money they are now charging my credit card $16.99 per month for the last 2 months.This is a SCAM. It's impossible to get anyone on the phone and even when you do they don't actually cancel anything.Desired Settlement: $35.98 refund.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 10, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining [redacted] was $40 worth of rebates for hotel transactions. The offer related to [redacted] was $40 in gas purchase rebates.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. We regret that [redacted] did not receive his rebate forms in a timely manner. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted] membership was canceled on June 6, 2014, and a refund for the $1.00 trial fee will be issued to his credit card account. [redacted] membership was canceled on July 29, 2014, and an additional refund of $34.98 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

This scam continues. They say they will refund my costs, but they have not done so. The thousands of Revdex.com complaints against this company should be a clear indication to you that this is a SCAM.

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Affinion Group, Inc. Rating

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Description: Buying Clubs & Group Purchasing Service, Marketing Consultants

Address: 313 Talbot Blvd, Chestertown, Maryland, United States, 21620-1016

Phone:

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