Affinion Group, Inc.

Review: I'm been paid a annual membership of $139.99 for advanced credit and identity theft protection services, and I think this business is a fraud.Please, help me by checking if this business Privacy Guard really provide the services I paid for during all this time.Thank you.

Product_Or_Service: Memberhip

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to know about them, because, probably they have all my personal information, and like to have some protection, also if they are doing wrong they should be stop, and pay for it.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by Trilegiant Corporation.

By way of background, PrivacyGuard is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join PrivacyGuard in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in PrivacyGuard on August 12th, 2004. On this date Ms. [redacted] was asked if she would like to learn about a special offer when trying the service for a trial period. As a member of the PrivacyGuard service Ms. [redacted] was entitled to receive several credit monitoring and protection benefits including access to her triple bureau credit report with a one bureau credit score, and one bureau daily credit monitoring. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer to join PrivacyGuard.

During the enrollment Ms. [redacted] was provided with the terms of the membership in PrivacyGuard. Great care is taken to ensure that a consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their membership in PrivacyGuard. As such, Ms. [redacted]’s PrivacyGuard membership was canceled on November 27th, 2013, and a refund of $139.99 was issued to her credit or debit card account as reimbursement of the current year’s membership fee.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Affinion has billed my bank account for the past three months without authority. I have asked them to cancel this and refund what they have taken. I have not yet heard back from them.I understand now that this is a fraudulent company and has had many complaints. I just want to add mine.Desired Settlement: I would like them to tell me how they got my name and account number, cancel any future charges and refund the three months they have already taken.[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Benefits Savings Package membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Ms. [redacted] was enrolled in the Benefits Savings Package program effective July 17th, 1998, through her participating financial institution, [redacted]. The Benefits Savings Package program provides a variety of benefits including car rental discounts, discounts on prescription eyeglasses and contacts at participating optical providers nationwide, and group Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Savings Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on January 13th, 2014, and a full refund will be issued to her checking or savings account as reimbursement of the monthly membership fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I purchased tickets through [redacted] and received an offer for a mail-in rebate if I began a 30-day, $1 trial period with a company called Great Fun. I cancelled my membership during my trial period to avoid charges. Much to my surprise, their "sister company" called Great Shoppers had also enrolled me as a member. The person on the phone at Great Fun couldn't resolve my issue with Great Shoppers but gave me their phone number. The representative there said my monthly charge would be reversed, and hopefully that will be the case.These businesses show up on credit card statements as TLG*GREATFN(8 digit account number)(3 letter month code) and TLG*SHOPPER(8 letter account number)(3 digit month code). My account number with Great Shoppers was one digit higher than my account number with Great Fun.It is highly disturbing that I agreed to a trial membership with one company, and somehow their "sister company" also registered me and managed to get my credit card information. I signed up with one company only, in a phone call that they said could be recorded.This is highly deceitful and likely illegal. The second company's charges were illegitimate, and I feel like my credit card information was shared illegally. If a recorded phone call indicated that I accidentally began two trial memberships, I have no doubt anyone listening to a possible recording would agree it was not done purposefully on my part and purely done because of deceptive sales tactics, though I'm relatively confident that they didn't deceive me, rather they just conveniently (for them) shared my credit card information. This should be stopped, and consumers should be protected from this company (or rather, "sister companies").Desired Settlement: If my credit card charges are indeed reversed, as customer service says they will be, I will not be owed any money and will not desire a settlement for myself.However, these two "sister companies" are operating in a highly deceitful, very dubious way, and they are likely breaking the law through the sharing of customers' credit card information, which should be stopped immediately. I certainly didn't knowingly agree to two separate, similar trial memberships, just one.Very shady.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in any of our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on February 6th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $100 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on March 10th, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on March 28th, 2014, and a refund totaling $17.99 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I did agree to the Travelers advantage to get two $50 discount certificates for airfare, which I never got. When I got my first bill they had also enrolled me in some kind of "shoppers advantage" for the same amount of $16.99 a month. They never discussed this service and I did not agree to this service. I had to call and discontinue all memberships, and get a refund for the "shoppers" one. So on my next bill hopefully there will be a credit for the "shoppers" service, and no further charges for the "travelers" one I discontinued.Desired Settlement: Hopefully they do refund me and discontinue my memberships.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 7th, 2014, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

The offer for joining Travelers Advantage was $100 worth of rebates for purchases made from [redacted]. The offer related to Shoppers Advantage was a $50 rebate for a Shoppers Advantage purchase. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on May 23rd, 2014, and she will no longer be charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was also canceled on May 23rd, 2014, and a refund totaling $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Purchased an airline ticket with [redacted], was offered a $50 Rebate with "Great Fun" after signing up for their program. I sent in the rebate form as instructed and received a letter stating that "Our Records indicate we previously paid on the submitted receipt". I have never received any rebate from Great Fun and have had difficulty in reaching them. If they issued a check, I'd like to know who they issued it to and for them to provide a copy of the signature on the check.Desired Settlement: Provide the $50 rebate as promised.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase. According to our records, we received duplicate rebate requests for Mr. [redacted]’s membership. Mr. [redacted] can be assured that a $50 rebate was approved for him on May 27, 2014, and he should receive his rebate check within the next ten to fifteen business days. The denial letter that was sent to Mr. [redacted] was in response to the second rebate request.

In addition, Mr. [redacted]’s Great Fun membership was canceled on May 19, 2014, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: They have been charging my [redacted] charge since 11/13 for this service, said they sent me a $25 AE gift card, which they did not. My mistake for not checking my statements, but I have an automatic debit in my bank account to pay [redacted]. They did cancel my account but now say they can't give me a gift card because I canceled. I never purchased anything or subscribed to anything through them.Desired Settlement: Full refund of all charges,

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on November 11, 2011. On that date, Mr. [redacted] was asked if he would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on July 1, 2014, and a full refund of the membership fees will be issued to the credit card account that was charged.

We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Three months ago, I signed up for FYE's "Backstage Pass VIP program". The sales associate suggested it to me as a rewards program that would get me %10 off my purchase. He gave me the impression that it was free, so I signed up. He did not mention any fee involved with signing up, or the fact that the program would record my credit card information so it could bill me later. When I went to look at my last few bank statements, I noticed FYE backstage VIP had withdrawn from my bank account $11.99 at the end of last month, and again at the end of this month. I immediately called the customer service number listed on the membership card to cancel my membership and request reimbursement of the membership fees charged to my account. The customer service representative said she couldn't reimburse me, and then launched into a lengthy description of the great benefits of the program and tried to convince me to keep my membership. After several minutes spent listening to her, I asked if I could cancel my account online. She said yes, so I hung up and cancelled my membership online.Desired Settlement: I would like FYE to refund to me the $23.98 they withdrew from my account without my approval or knowledge.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on June 21, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted] membership was cancelled on August 29, 2014, and a refund $23.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Shoppers Advantage secretly charged me $16.99 several months under a deceptive name while not notifying me or exchanging any benefits of the charges/subscription. In my attempt to cancel, no response by Shoppers Advantage was made except by an automated message stating that "Thank you for your email. One of our representatives will respond to you shortly." and that was over 8 days ago.Desired Settlement: A full refund of $101.94 for all of the deceptive charges.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in our Shoppers Advantage service on February 6, 2014, after making a hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, [redacted]’s membership was canceled on August 27, 2014, and a refund of $102.94 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was contacted by a group claiming to give me gas coupons and other savings during a 30-day trial for $1. I tentatively agreed. I was charged, the paperwork showed up at my house, and there were no gas coupons. I immediately cancelled the "trial period." When I looked at my bank account statement, I saw that my account was charged $1 for other trial periods including "GREAT FUN!" I called today and had them cancel my "account." The original group allegedly gave my information to this group. I NEVER consented to this transaction at all. I believe the original group was BUDGET SAVERS.Desired Settlement: Protect others. $1 is nominal, but this is a bait situation. If I wasn't careful, I could have racked up "membership" fees at a dizzying rate.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 20, 2015. On that date, he was asked if he would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was $40 in [redacted] gift cards. The offer related to Shoppers Advantage was a $25 American Express gift card. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun membership was canceled on May 5, 2015, and Mr. [redacted] Shoppers Advantage membership was canceled on May 6, 2015. Refunds totaling $2.00 will be issued to Mr. [redacted] debit card account as reimbursement of the two $1.00 trial fees that he was charged for the services. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: [redacted], part of Affinion Group, Inc. has overcharged my account. There was transactions that occurred in my checking AND within my [redacted] account. My wife has started working on this issue, originally in Jan 2015 and it is still not rectified. My account was charged a total of 6 times and Affinion only is trying to reimburse us for 2 charges WHICH is incorrect!! My wife has left several messages with Ms. [redacted] at [redacted] whom works in the Executive office and the calls are going unreturned. We just want what is owed to us.Desired Settlement: $89.70 is due back to my for their unauthorized transactions. They have mailed me a check for $29.90 which HAS NOT been cashed because more is owed to me.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted], a service provided by [redacted], Inc. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]. An individual member may join [redacted] after placing an online order at [redacted], and the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on February 28, 2014, after placing an online order on the [redacted] website. The [redacted] membership was described to Mr. [redacted] at the time of the enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by clicking the “Yes” button, indicating his agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on September 4, 2014. According to our records, Mr. [redacted] was successfully billed three $14.95 fees to his [redacted] account. If Mr. [redacted] has his [redacted] account linked to his checking account, it is possible that our transactions reflected on his [redacted] statement before the actual funds were withdrawn from his checking account. Please ask Mr. [redacted] to contact [redacted] customer service to confirm if this is what has occurred. Refunds totaling $44.85 were issued to Mr. [redacted] account as full reimbursement of the fees that he was charged for the service, but we believe that only one credit of $14.95 successfully posted to his account. A refund check of $29.90 was mailed to Mr. [redacted] as reimbursement of the remaining two fees. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:In reference to this response from the company: If

Mr. [redacted] has his [redacted] account linked to his checking account, it is possible

that our transactions reflected on his [redacted] statement before the actual funds

were withdrawn from his checking account. My response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account. My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on 3 March 2014 for $34.90, 3 July 2014 for $14.95, 4 Aug 2014 for $14.95, 3 Sept 2014 for $14.95 and 3 Nov 2014 for $14.95

Review: I recently discovered after checking my [redacted] statement, that this company has been taking money out of my bank account. This account is primarily used for paying bills and school fees and therefore the theft had gone unnoticed until now. I called my bank and was told that Affinion had been taking money out of my account, WITHOUT MY CONSENT since 2006. I called them and was informed by their rude representative that they do not do any "cash out"!

This company sends out free accident insurance for a short period of time, and if you fail to cancel this "FREE" offer they automatically take money from you without your permission. They are in fact taking unsuspecting people's money, through deceptive marketing tactics, and without verification that people actually want their insurance. I did not sign up for this. I did not give you permission to automatically Bill my bank account. I do not want to be involved with a company who is so unethical.Desired Settlement: Please return the money you have taken from my bank account without my consent. Stop your deceptive marketing practices.

Business

Response:

December 17, 2015VIA ONLINE SUBMISSIONRevdex.com (“Revdex.com”)Revdex.com Complaint DepartmentRE: Revdex.com Case #: [redacted]Dear Sir or Madam:This correspondence is in regard to the above referenced complaint

filed with your office. Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.We appreciate your understanding regarding this matter. Sincerely,Third Party Administratorcc: carrier