Affinion Group, Inc.

Complaint: [redacted]
I am rejecting this response because: There was so much information sent that I had trouble figuring out what the bottom line was . As I said in a previous email they have sent a $ 20.00 check but I feel I have 1 more coming to me . If they are sending me another $20.00 check I will be happy I am added all my supporting documents showing that I did my part. I am sending a bank statement showing I made two separate purchases from [redacted] one 8/25/2014 and another one 9/2/2014 , my welcome letter starting membership on 8/25/2014 and the rebate form showing I was offered two $20 rebates.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Travelers Advantage service on June 4, 2015, after making a purchase...

from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Travelers Advantage.  The offer for joining Travelers Advantage was two (2) $50 rebates for reservations made through [redacted]. In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. We regret that Ms. [redacted] has not received the material that has been sent to her.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, Ms. [redacted] Great Fun membership was canceled on June 19, 2015, and a refund of $1.00 is being issued to her credit card account.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Travelers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Travelers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in Great Fun and Travelers Advantage on March 21, 2015.  On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for trying Great Fun was a $40 Visa gift card.  The offer related to Travelers Advantage was $40 in gas rebates.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Travelers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Travelers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on May 12, 2015, and a full refund of $20.99 is being issued to her debit card account.  Ms. [redacted] Travelers Advantage membership was also canceled on May 12, 2015, and an additional refund of $20.99 is being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on November 4, 2014, and a refund of $289.83 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 15, 2015, after making a reservation from Dollar and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was a $50.00 rebate for a reservation from Dollar.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate toll-free phone number for each service was provided to Ms. [redacted] at the time of the enrollments.  Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.  As such, Ms. [redacted]’s Great Fun membership was canceled on September 26, 2015, and a refund of $16.99 is being issued to her debit card account as reimbursement of the monthly fee that she was charged.  Ms. [redacted]’s Shoppers Advantage membership was canceled on September 20, 2015, and she was not charged a monthly fee for this service.  Ms. [redacted] also may either e-mail ([redacted]) or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Great Fun service billing to my attention for review and possible reimbursement. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns. After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint.  In order to complete a more thorough search, the name of the service for which [redacted]...

[redacted] is being charged, a service account number (if known), any other related information (other names or addresses), or a copy of [redacted]’s statement reflecting a charge from our company is requested.  [redacted] may either e-mail ([email protected]) or fax (###-###-####) the information to my attention for review and further investigation. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Travelers Advantage was two $50 rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 in gas rebate purchases.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Please ask [redacted] to check her inbox, deleted and bulk e-mail for the link to the rebate forms.  We have also requested for the rebate coupons to be resent to the mailing address with which [redacted] enrolled.  We ask that members allow 7 to 10 business days for delivery.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would be delivered within 4-6 weeks. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, [redacted]’s Travelers Advantage membership was canceled on March 16, 2015, and a refund of $34.98 will be issued to her credit or debit card account.  [redacted]’s Shoppers Advantage membership was canceled on January 21, 2015, and she was not charged a monthly fee for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]
Customer Relations

I purchased some items from an [redacted] Store at the [redacted] back in October 2016. I was informed by the cashier of their membership program and would receive a discount if I signed up. They also explained to me that the membership was free. I noticed charges on my credit card later in February and had been charged 11.99 a month for the membership. I contacted the [redacted] Backstage number to report the misinformation provided to my by the store and the operator had a scripted response that the membership costs 11.99 per month and I must have been misinformed. The operator offered no refund for the charges and attempted to explain the benefits of the card. Appalled. I expressed that I wanted the card cancelled immediately. He provided me with a cancellation fee and quickly hung up on me. Total scam. I will never shop at [redacted] again.

Complaint: [redacted]
I am rejecting this response because:
 
The statement "We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge." is a lie I never received any notification nor membership materials about this "[redacted]" program .
Therefore once I found out about this company stealing my credit card information from [redacted] I had my bank cut off my card, that being the case the company will not be able to refund my money to my account. If the company wishes to refund my amount I request they send me a check to my address at [redacted]. 
Even if my case is resolved I hope  the  Revdex.com will still investigate further in to this company, they are thieves and have bad practices and  the consumer needs to be protected from them.
here is a link to 603 cases of people who agree. [redacted]
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the company follows through with their promise to send me the $50 cash back in exchange for an email copy of my [redacted] receipt.
I have sent the requested documents to Mr. [redacted] via gmail on March 11th 9:51pm Central Time (copy of email is attached).
I will be submitting another complaint if Mr. [redacted] fails to follow through with his promise.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by [redacted].  Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason....

 Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  [redacted] can be assured that her [redacted] membership was canceled on July 28, 2015, and refunds totaling $50.97 will be issued to her credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, Jason A.Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on July 9, 2015.  Mr. [redacted] was asked if he would like to learn about a special offer for a $25.00 [redacted] gift card when trying the service for a trial period.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’s membership was canceled on September 25, 2015, and refunds totaling $44.90 are being issued to his debit card account as full reimbursement of the fees that he was charged for the service.  In his complaint, Mr. [redacted] also references charges to his account by [redacted].  Trilegiant Corporation would not be associated with those charges, nor have we provided Mr. [redacted]’s information to any other parties for billing purposes. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.  Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on March 6, 2015, after making a purchase from [redacted]...

and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun.  The offer for joining Great Fun was two $30 rebates for purchases from Ticketmaster. In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts of purchase for two separate [redacted] purchases.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, we recently received two rebate forms from Mr. [redacted], but only receipts for one [redacted] purchase.  On March 25, 2015, we approved one $30 rebate for Mr. [redacted], which he should receive within 15-20 business days from the date of approval.  Mr. [redacted] second rebate request was denied because we did not receive a second receipt, but in order to uphold our high level of customer satisfaction, we have now requested for that rebate to also be paid.  Mr. [redacted] can expect to receive his second rebate check within the next 15-20 business days. In addition, Mr. [redacted] Great Fun membership was canceled on April 2, 2015, and he will not be charged a monthly fee for the service.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.   Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her B[redacted] membership, a service provided by [redacted] Corporation.   By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted].  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   Our records indicate that Ms. Rockwell enrolled on November 28, 2015, by purchasing a [redacted] membership when shopping at a [redacted] store.  We have attached a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on April 1, 2016, and refunds totaling $47.96 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service.    We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.      Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.
 
As an incentive for joining Great Fun, Ms. [redacted] was offered two $50 rebates toward reservations made through [redacted]...

[redacted].  In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered to her within 4-6 weeks.
 
We regret that there was any misunderstanding concerning the terms of our offer.  In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or email ([redacted]) me a copy of her [redacted] receipt, and we will have her first $50 rebate processed by our Claims department.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’s membership was canceled on December 19th, 2013, and she was not charged a monthly fee for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence re
font-size: 11pt;">garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  [redacted] can be assured that his [redacted] membership was canceled on March 25, 2016, and refunds totaling $475.72 are being issued to his credit card account as full reimbursement of the monthly fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.


Sincerely,

Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s additional concerns with [redacted]’s [redacted] membership.   According to our records, refunds totaling $1,311.68 have been successfully issued to the same account that was charged for [redacted]’s [redacted] membership.  Please ask Mr. and Mrs. Wardak to contact that financial institution to verify that these refunds have been received.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation.  By way of background, Backstage Pass VIP is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.e. store.  We have attached a copy of Mr. [redacted]’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP.  As such, Mr. [redacted]’s membership was canceled on September 15, 2015 and refunds totaling $47.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.  We do not show that any other Backstage Pass VIP memberships have been activated in Mr. [redacted]’s name.  In order to complete a more thorough search, please ask Mr. [redacted] to provide the membership number that he was provided when signing up for the service on September 5. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.    Sincerely, Jason A[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. But instead of reimbursing my debit account, as I have already cancelled it, could they possibly send the reimbursement in the form of a check?
Sincerely,
Esteban H[redacted]