Affinion Group, Inc.

May 26, 2015Revdex.com Complaint - [redacted]Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint pertains to insurance, due to privacy, we are unable to...

provide our response on this public website .  Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via [redacted] overnight delivery, within the next 3 - 5 business days.  The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC:  Carrier

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 9, 2014, after making a purchase from Spirit Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $50 rebates for purchases from Spirit Airlines.  The offer related to Shoppers Advantage was $20 in gas rebate purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on August 5, 2014, and a refund of $16.99 was issued to her debit card account.  Ms. [redacted] Shoppers Advantage membership was canceled on April 29, 2015, and an additional refund of $187.89 will be issued to her account as full reimbursement of the fees that she was charged for this service.   We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] and [redacted] memberships, services provided by [redacted]. By way of background, [redacted] and [redacted] are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that [redacted] enrolled in both our [redacted] and [redacted] services on October 2, 2013, after she called to order merchandise from Potpourri.  On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 rebate for a purchase from Potpourri.  The offer related to [redacted] was $20.00 in gas purchase rebates.  [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 2, 2016, and a full refund totaling $476.72 is being issued to her credit card account.  [redacted]’s [redacted] membership was canceled on April 19, 2016, and additional refunds totaling $459.73 are being issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s additional concerns with his Travelers Advantage and Shoppers Advantage memberships.  We have reviewed Mr. [redacted]’s enrollment call and have verified that he did authorize enrollment in both services.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  We apologize for any misunderstanding concerning the terms of the offers.  Please have Mr. [redacted] contact me at ###-###-#### if he would like to listen to a recording of the enrollment call. 
 
Again, please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 27, 2014, and he will not be charged a monthly fee.  Mr. [redacted]’s Shoppers Advantage membership was also canceled on October 27, 2014, and a $1.00 refund was issued to his credit card account as reimbursement of the trial fee that he was charged for the service.  
 
We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 3, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #:       ...

[redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter.  Sincerely,   Third Party Administrator cc:           carrier

June 17, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #:        [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter.  Sincerely,   Third Party Administrator cc:           carrier

Thank you for your correspondence regarding [redacted]’ concerns with her Hot-Line membership, a service...

provided by Trilegiant Corporation. 
We are canceling Ms. [redacted]’ Hot-Line membership as our service is no longer being offered by her financial institution.  We apologize for any inconvenience that this may cause.  Please be advised that Ms. [redacted] may enroll in another membership independent of her financial institution.  If Ms. [redacted] would like to enroll in another membership, we ask that she please do an internet search for the service in which she is interested.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Hot-Line.  As such, a refund of $419.50 will be issued to Ms. [redacted].  We ask that Ms. [redacted] allow fifteen to twenty business days to receive her refund check.
We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 14, 2012.  On that date, Mr. [redacted] was asked if he would like to learn about specials offers for trying the services for trial periods.  The offer for joining Great Fun was a $40.00 [redacted] gift card.  The offer related to Shoppers Advantage was a $50.00 shopping credit.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $611.64 will be issued to his credit card account.  Mr. [redacted]’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $611.64 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.   Sincerely, Jason A[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
We still do disagree that [redacted] NEVER signed up for ANY offer as we did NOT travel during that time period, nor make any arrangements for travel. It is just part of their contunuing fraudulent scheme, as evidenced by their 17+ state lawsuits filed against them.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns regarding her Great Fun and Shoppers Advantage membership, services provided by Trilegiant Corporation.
 
Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services...

on March 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $50 rebates toward purchase made through [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
 
In order to avail herself of the promotional offer from Great Fun, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate [redacted] receipts. Upon receipt of the completed rebate forms and corresponding receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that there was any misunderstanding regarding the terms of our offer. In order to uphold our high level of customer satisfaction, we have requested that an additional $50.00 check be sent to Ms. [redacted]. She should receive this check within 15-20 business days.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on April 18th, 2014, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was also cancelled on April 18th, 2014, and a refund totaling $17.99 is being, issued to her debit card account as reimbursement for the fees she was charged for the service.
 
We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Travelers Advantage was two $50.00 rebates for purchases with [redacted] Airlines.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’ Travelers Advantage membership was canceled on January 23, 2015, and she was not charged a monthly fee for the service.  Ms. [redacted]’ Shoppers Advantage membership was canceled on December 10, 2015, and refunds totaling $187.89 will be issued to her credit card account as full reimbursement of the monthly fees that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 27, 2014, after being transferred to one of our representatives by [redacted].  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted] Travelers Advantage membership was canceled on April 27, 2015, and refunds totaling $118.93 are being issued her credit or debit card account as full reimbursement of the fees that she was charged for the service.  Ms. [redacted] Shoppers Advantage membership was previously canceled on October 20, 2014, and a refund of $16.99 was issued to her account at the time of cancellation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding[redacted] concerns with [redacted], a service provided by [redacted]  By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials. Our records indicate that [redacted] was enrolled in [redacted] on October 24, 2011, after we received the signed and completed order card.  We are mailing a copy of the order card to[redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on February 17, 2015, and a refund of $569.62 will be issued to his checking account as full reimbursement of the fees that he was charged for the service. We have also have taken immediate steps to remove [redacted] name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

July 16, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
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RE:          Revdex.com Case #:        [redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
 
Third Party Administrator
 
cc:           carrier

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on July 5th, 2013, after being transferred to one of our representatives by [redacted].  Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee.  The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage.  As such, Mr. [redacted]’s membership was canceled on April 18th, 2014, and a refund totaling $136.92 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in our Travelers Advantage service on June 4, 2015, after making a purchase from [redacted]...

[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Travelers Advantage.  The offer for joining Travelers Advantage was two (2) $50 rebates for reservations made through [redacted]. In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. We regret that Ms. [redacted] has not received the material that has been sent to her.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted] or fax [redacted] her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, Ms. [redacted] Great Fun membership was canceled on June 19, 2015, and a refund of $1.00 is being issued to her credit card account.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding Janie [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 5, 2015, after being transferred to one of our representatives by Thrifty.  The offer for joining Travelers Advantage was two $50 rebates for reservations made with Thrifty.  The offer related to Shoppers Advantage was $20 in gas purchase rebates.  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted] Travelers Advantage membership was canceled on April 7, 2015 and she was not charged a monthly fee.  Ms. [redacted] Shoppers Advantage membership was canceled on June 24, 2015, and a refund of $51.97 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with services provided by [redacted] Corporation.
 
By way of background, [redacted] Corporation is an established membership-based discount service company.  We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. 
 
After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in the complaint.  In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of [redacted]’s statement reflecting one of our charges is requested.  [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation.  
[redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.   After researching her concerns, we found that [redacted] enrolled in both our [redacted] services on March 8, 2015, after making an online travel reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two (2) $50.00 reservation rebates.  The offer related to [redacted] was $20.00 in gas purchase rebates.    [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was to be charged the monthly membership fees.  Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process.     Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason.  As such, [redacted] Fun membership was canceled on April 8, 2015, and she was not charged a monthly fee for the service.  We could find no previous requests by [redacted] to cancel her [redacted] membership, but she can be assured that the membership was canceled on August 15, 2016, and refunds totaling $289.83 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.    We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations