Affinion Group, Inc.

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that Ms. [redacted] was enrolled in Great Fun on January 9th, 2012.  On that date, she was asked if she would like to learn about a special offer for $40 worth of rebates when trying the service for a trial period.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’s membership was canceled on April 2nd, 2014, and a refund totaling $519.74 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s additional concerns with [redacted]’s Travelers Advantage membership.  Our records do indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer.  Travelers Advantage keeps all of the records relating to enrollments for a period of at least three years.  Unfortunately, Mr. [redacted] joined over 3 years ago so we no longer have the verification information on his enrollment available.   Again, please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, Mr. [redacted]’s membership was canceled on April 20, 2015, and refunds totaling $1,080.26 were issued to his credit card account as full reimbursement of the fees that he was charged for the service.  We again apologize for any inconvenience Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, [redacted]Customer Relations

I accept this resolution of a credit of $204.88. I will say the cancellation policy is a bit deceptive. I assumed I cancelled both Shoppers Advantage and Great Fun in Feb 2015. They acknowledge that I cancelled Shoppers Advantage.  But I did not know I had to cancel both Shoppers Advantage and Great Fun, because it was unclear. That seems intentional to me  (that you might cancel one without knowing you are still paying for the other, related membership).
Thank you for your assistance, this was resolved very quickly, I am sure because of your involvement.
[redacted]

Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 1, 2014, after being transferred to one of our representatives by [redacted].  The offer for joining [redacted] was $40.00 worth of reservations rebates.  The offer related to [redacted] was $40 in rebates for gas purchases.  [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on June 9, 2014, and he was not charged a monthly fee for the service.  [redacted]’s [redacted] membership was canceled on August 19, 2014, and a refund of $17.99 is being issued to his credit card account.  Please note that [redacted] was billed $51.97 for the service, but he disputed $33.98 of those charges, which were then charged back to [redacted].  He will not be required to pay those fees.
 
In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that [redacted] did not receive his rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 13, 2014, after being transferred to one of our representatives by [redacted].  The offer for joining Travelers Advantage was $100.00 in reservations rebates.  The offer related to Shoppers Advantage was $40.00 in rebates for gas purchases.  If Mr. [redacted] did not inform us that he wished to cancel the memberships by the end of the trial periods, he would be charged the monthly membership fees.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on November 20, 2014, and he will not be charged a monthly fee for the service.  Mr. [redacted]’s Shoppers Advantage membership was canceled on November 21, 2014, and a refund of $1.00 is being issued to his credit card account as reimbursement of the trial fee that he was charged. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that Ms. [redacted] was enrolled in our Travelers Advantage and Shoppers Advantage services on January 2nd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for enrolling in Travelers Advantage was $100 worth of rebates for [redacted] purchases. The offer related to Shoppers Advantage was $20 worth of gas purchase rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on January 27th, 2014, and she was not charged a monthly fee for the service.  Ms. [redacted]’s Shoppers Advantage membership was canceled on February 20th, 2014, and a refund of $16.99 is being issued to her credit card account as reimbursement of the monthly fee that she was charged.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because:COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved."I would like to know exactly what the "last rebate checks" are - how many checks? In the businesses last letter to you, at least 3 weeks COMPANY - "[redacted] should be receiving her last rebate checks for these memberships within fifteen to twenty business days from the dates that they were approved".This exact paragraph was in the businesses last reply to the Revdex.com.  I did not save it but you would have the date.  I know it was before 8/11/15 as I went through my trash folder for your email to me and that was the latest date that it went back to.  How is the time frame the same if we are at least 3 weeks later...are these rebates not being processed?I stand by my opinion that [redacted] promotes deceptive business practices.  Per the company, if I am not going to be eligible for any further rebate redemptions (I have 3 left THAT I PAID FOR) I am requesting a refund of $3.00, the charges I paid to obtain a membership and receive the rebates that the company will not honor.  Please advise.
Sincerely,
[redacted]

July 2, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #:        [redacted] Dear [redacted]: In response to the Complainant’s latest submission, insurancecoverage was provided and as such, services were provided, a refund of premiumsis not owed.  Therefore, we consider  this matter resolved and will close ourfile.   Thank you. Sincerely,   Third Party Administrator cc:           carrier

RE:  Revdex.com Complaint ID #: [redacted]     We are responding to you regarding the above referenced complaint.  Thank you for your correspondence regarding [redacted] concerns.   As a Discover Card member, [redacted] is entitled to our Price Protection...

benefit.  This benefit provides card members reimbursement for the cost difference between the original price of an eligible item and the subsequent lower price when the item is found advertised at a lower price.  Exclusions and limitations do apply.  We have attached the list of our exclusions and limitations for your review.   Per our terms and conditions, the Price Protection benefit does not apply to any used, rebuilt, remanufactured, or second-hand items.  According to our records, [redacted] has recently submitted claims to us for items purchased through websites that either advertise as consignment shops or have consignment programs.  As we were not able to verify that the purchased items were not bought second-hand, [redacted] claims were denied.  If [redacted] can provide documentation from the merchants that the items were not previously owned, we will be happy to re-evaluate his claims.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 1, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Travelers Advantage was $100 worth of rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 in gas purchase rebates.  According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks. We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail [redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on October 20, 2014, and a refund of $17.99 will be issued to her credit card account.  Ms. [redacted]’s Shoppers Advantage membership was canceled on November 14, 2014, and an additional refund of $51.97 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

I want to thank you for your concern and help getting this situation resolved. It is not what they say but what they don't say in their sales tactics that is confusing. Thank you again!!

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.
 
By way of background, [redacted] and [redacted] are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching her concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on June 9, 2014, after being transferred to one of our representatives by [redacted].  The offer for joining [redacted] was $40 in hotel reservations rebates.  The offer related to [redacted] was $40 worth of rebates for gas purchases.  [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on July 8, 2014, and she was not charged a monthly fee.  [redacted]’s [redacted] membership was canceled on September 23, 2014, and refunds totaling $51.97 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to...

their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that [redacted] was enrolled in both our [redacted] services on December 15, 2015, after being transferred to one of our representatives by [redacted].  The offer for joining [redacted] was $60.00 in gas purchase rebates.  The offer related to [redacted] was an additional $40.00 in rebates for gas purchases. [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.  Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] for any reason.  As such, [redacted] membership was canceled on January 18, 2016, and he was not charged a monthly fee.  [redacted]’s Great Fun membership was canceled on February 24, 2016, and refunds totaling $33.98 will be issued to his debit card account as reimbursement of the monthly fees that he was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients...

to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership.  After researching her concerns, we found that [redacted] enrolled in the [redacted] service on February 29, 2016, when she called to order merchandise from Potpourri.  On that date, [redacted] was asked if she would like to learn about a special offer for trying the service for a trial period.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from Potpourri.  If [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee.  The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]  As such, [redacted] membership was canceled on March 17, 2016, and a refund of $1.00 is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason Anderson Customer Relations

There is absolutely no reason a new check should take 20 days.  It should take 1-3 days to issue and then 2-3 days for the mail.   I want my check mailed now.

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  The offer for joining Great Fun was two $20 rebates for purchases from SuperShuttle.  The offer related to Buyers Advantage was $20 in gas purchase rebates.  In order to avail herself of the Great Fun promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, Ms. [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one.  Ms. [redacted] first rebate was approved on March 23, 2015, and a $20 check was sent to her.  The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase.    Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee.  Ms. [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $34.98 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenienced that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardlessof future cancellation. I certainly wish this didn't happen but accept the action to resolve complaint.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted]...

for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  [redacted] can be assured that her [redacted] membership was canceled on June 16, 2014, and refunds totaling $579.71 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation.  By way of background, Backstage Pass VIP is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.e. store.  We have attached a copy of Mr. [redacted]’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP.  As such, Mr. [redacted]’s membership was canceled on September 15, 2015 and refunds totaling $47.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.  We do not show that any other Backstage Pass VIP memberships have been activated in Mr. [redacted]’s name.  In order to complete a more thorough search, please ask Mr. [redacted] to provide the membership number that he was provided when signing up for the service on September 5. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.    Sincerely, Jason A[redacted]Customer Relations

This correspondence is in response to [redacted]’s additional concerns with the [redacted]s Plus membership.
 
We appreciate [redacted] taking the time to express his concerns.  Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction. 
 
Our records indicate that [redacted] enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website.  Following his transaction on [redacted], you received a separate offer.  The offer included a 10% cash back rebate on your purchase for trying [redacted]s Plus.  The membership was described to you at the time of the enrollment, including billing and cancellation terms.  [redacted] accepted the offer by clicking the “Yes” button listed above the terms and conditions of the offer, indicating his agreement to enroll in the service.  We have enclosed a sample of the offer that was accepted by [redacted] clicking “Yes” for your review.
 
Please have [redacted] provide a copy of his receipt and we will have the 10% rebate processed.
 
We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
[redacted]
Manager, Customer