Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I should add since the [redacted] name was applied to any billing, it defaulted to me that these costs were for cigars and not an added fee regardlessof future cancellation. I certainly wish this didn't happen but accept the action to resolve complaint.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his Backstage Pass VIP membership, a service provided by Trilegiant Corporation.  By way of background, Backstage Pass VIP is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Backstage Pass VIP.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] enrolled on May 5, 2015, by purchasing a Backstage Pass VIP membership when shopping at an f.y.e. store.  We have attached a copy of Mr. [redacted]’s store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Backstage Pass VIP.  As such, Mr. [redacted]’s membership was canceled on September 15, 2015 and refunds totaling $47.96 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.  We do not show that any other Backstage Pass VIP memberships have been activated in Mr. [redacted]’s name.  In order to complete a more thorough search, please ask Mr. [redacted] to provide the membership number that he was provided when signing up for the service on September 5. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.    Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on November 8, 2013.  On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 [redacted] gift check.  The offer related to [redacted] was $40.00 in [redacted] gift cards.  [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on April 28, 2016, and refunds totaling $637.55 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.  [redacted]’s [redacted] membership was canceled on November 29, 2013, and he was not charged a monthly fee. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted] Customer Relations

DC
Complaint: [redacted]
   
I was sold a temporary membership with [redacted]. I sent cash back coupons, and it too six months with a Revdex.com complaint to get the check. I sent a second batch of coupons and they sent be the same bum letter stating they would not honor their agreements after their sales team promised they would. I am hoping this complaint can be filed and the second check will come soon.
I desire a cash back check according to the coupon receipts and hotel receipts for approximately $70. It is our agreement
Sincerely,
[redacted]

Revdex.com:
I went to my bank, Bank [redacted]., with the cancellation letter from this business.  The bank found that they took monies without my permission and reversed the charges. The $99.00 was bank in my account this morning through electronic banking as of 5-16-2014
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on March 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. Walker was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted.  The offer for joining [redacted] was $100 in rebates for purchases from [redacted].  The offer related to [redacted] was $20 in rebates for gas purchases.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
 
In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted] or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on June 19, 2014, and a full refund of $34.98 is being issued to her credit card account.  [redacted]’s [redacted] membership was canceled on June 20, 2014, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. 
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  The offer for joining Great Fun was two $20 rebates for purchases from SuperShuttle.  The offer related to Buyers Advantage was $20 in gas purchase rebates.  In order to avail herself of the Great Fun promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, Ms. [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one.  Ms. [redacted] first rebate was approved on March 23, 2015, and a $20 check was sent to her.  The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase.    Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee.  Ms. [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $34.98 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenienced that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

This correspondence is in response to [redacted]’s additional concerns with the [redacted]s Plus membership.
 
We appreciate [redacted] taking the time to express his concerns.  Feedback such as his provides us the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction. 
 
Our records indicate that [redacted] enrolled in the [redacted]s Plus service on June 24, 2014, after placing an online order on the [redacted] website.  Following his transaction on [redacted], you received a separate offer.  The offer included a 10% cash back rebate on your purchase for trying [redacted]s Plus.  The membership was described to you at the time of the enrollment, including billing and cancellation terms.  [redacted] accepted the offer by clicking the “Yes” button listed above the terms and conditions of the offer, indicating his agreement to enroll in the service.  We have enclosed a sample of the offer that was accepted by [redacted] clicking “Yes” for your review.
 
Please have [redacted] provide a copy of his receipt and we will have the 10% rebate processed.
 
We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
[redacted]
Manager, Customer

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted]...

for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  [redacted] can be assured that her [redacted] membership was canceled on June 16, 2014, and refunds totaling $579.71 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

RE:  Revdex.com Complaint ID #: [redacted]     Thank you for your correspondence regarding [redacted] additional concerns.   The correspondence that we received from [redacted] by email did not contain enough information for us to approve his previously denied claims.  However, we have been able to contact one of the merchants from which [redacted] made his purchases and verified that the items that he bought from them were not previously owned.  As such, claim number [redacted], claim number [redacted], and claim number [redacted] have been approved.  We are still attempting to contact the other merchant to obtain additional information.   We again apologize for any inconvenience that [redacted] has experienced and hope that this matter will be resolved to his satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on July 17, 2015.  On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining Shoppers Advantage was a $50.00 shopping rebate.  The offer related to Great Fun was a $40.00 Visa gift card.  Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on September 15, 2015, and a refund of $16.99 is being issued to his debit card account as reimbursement of the monthly fee that he was charged.  Mr. [redacted]’s Great Fun membership was canceled on August 20, 2015, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
Please be assured that we make every effort to comply with a member’s request to cancel their...

membership in [redacted] for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that his [redacted] membership was canceled on July 11, 2014, and a refund of $239.80 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because:   EVERY TIME I call Affinion Group to check on my refund, I was told a different story every time.   This company lies all the time.  How can they still stay in business with this kind of customer service.   They have none!   THEY ARE LIARS. 
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Trilegiant Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.
 
Mr. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] Bank customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.
 
Our records indicate that Mr. [redacted] was enrolled in [redacted] on August 3, 2012, after we received his signed and completed order card.  We are mailing a copy of the order card to Mr. [redacted] for his review.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted] membership was canceled on August 21, 2013, and a refund check for $109.45 will be mailed to him.  Please ask Mr. [redacted] to allow fifteen to twenty business days to receive his refund.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by [redacted] Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that you enrolled in both our [redacted] and [redacted] services on July 27, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from [redacted] The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the [redacted] of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, **. [redacted]’s [redacted] membership was canceled on December 10, 2015, and a full refund totaling $68.96 is being issued to her credit card account.  **. [redacted]’s [redacted] membership was canceled on March 1, 2016, and additional refunds totaling $85.95 are being issued to her account as full reimbursement of the fees that she was charged for this service.  Our records also indicate that [redacted] disputed one of our $16.99 charges, which was then charged back to [redacted]. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason Anderson Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on April 17, 2015, after making a purchase from...

[redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he would be charged the current monthly membership fee.  Mr. [redacted] trial period was scheduled to expire on May 23, 2015. On April 22, 2015, we sent Mr. [redacted] an e-mail that provided him his Great Fun membership number and explained the terms and conditions of the service and how to access the Great Fun website to use the benefits of the program.  A membership kit was also sent to Mr. [redacted] through the mail.  We regret to hear that Mr. [redacted] did not receive the initial e-mail that was sent.  Mr. [redacted] can be assured that his Great Fun membership was canceled on May 17, 2015, and he will not be charged a monthly fee for the service.We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,
[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 7, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
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RE:          Revdex.com Case #:        [redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
 
Third Party Administrator
 
cc:           carrier

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 2, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was two $20 rebates for purchases form [redacted].  The offer related to Shoppers Advantage was four $5 gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the Great Fun and Shoppers Advantage services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on November 7, 2014, and she was not charged a monthly fee.  Ms. [redacted] Shoppers Advantage membership was canceled on March 19, 2015, and a refund of $67.96 is being issued to her credit card account as reimbursement of the monthly fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely,[redacted]Customer Relations