Affinion Group, Inc.

Thank you for your correspondence regarding [redacted]’s concerns with his AutoVantage Enhanced membership, a service provided by Trilegiant Corporation. We have reviewed Mr. [redacted]’s service call recordings and found that on May 26, 2015, Mr. [redacted] called specifically requesting a...

jumpstart for his vehicle.  Mr. [redacted] indicated that he had attempted to jumpstart the vehicle himself, but it did not work.  Our representative explained to Mr. [redacted] that if the service provider that we sent was unsuccessful in jumpstarting the vehicle, he would have to call us back to request service for a tow.  At that time, we honored Mr. [redacted]’s request for a jumpstart service.   Mr. [redacted] called back later that day to request service for a tow.  We successfully towed the vehicle and have found that the service was completed in a reasonable amount of time and that there were no delays with the service.  We explained to Mr. [redacted] that because his tow service was completed within the time frame promised, and as we have no way to substantiate if a jumpstart was the only issue with his vehicle, we cannot accept liability for his car rental expenses.  However, in order to uphold our high level of customer satisfaction, we will refund Mr.  [redacted] for $35.00 of his yearly membership fee.  Mr. [redacted] can expect to receive the refund check within the next fifteen to twenty business days.  We have also notated in Mr. [redacted]’s account that the unsuccessful jumpstart request would not be counted as one of his occurrences. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, Jason A[redacted]Customer Relations

August 10, 2017 *
[redacted] Complaints & Inquiry Consultant Revdex.com 29 Berlin Road Cromwell, CT 06416   [redacted]
[redacted]
* This letter is in regards to M[redacted] concerns with her f.y.e....

Backstage Pass VIP membership.   f.y.e. Backstage Pass VIP would never require anyone to remain a member in our services if he/she did not wish to do so.  Please be assured that we do make every effort to comply with a member’s request to cancel their membership in f.y.e. Backstage Pass VIP for any reason.  According to our liberal policy, if a customer is dissatisfied with the services under the program, the company will cancel the membership and you will owe nothing further.   [redacted] can be assured that her f.y.e. Backstage Pass VIP membership was canceled on August 7, 2017 and two credits of $11.99 were issued to her account.  Please have [redacted] provide a copy of her statement evidencing the overdraft fee was caused by f.y.e. Backstage Pass VIP, so that I may review and refund accordingly.  [redacted] may send her documentation [redacted] or via email [redacted]m.   If you have any questions, please do not hesitate to contact me.   Sincerely, [redacted] Manager, Customer Relations

September 17, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
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RE:          Revdex.com Case #:[redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
Third Party Administrator
 
cc:           carrier

I forgot to provide my member number on the claim....Great Fun service-Member [redacted]      Thanks!

Thank you for your correspondence regarding[redacted]’s concerns with their Travelers Advantage membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in Travelers...

Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  [redacted] can be assured that their Travelers Advantage membership was canceled on January 22, 2015, and refunds totaling $221.87 are being issued to their debit card account as full reimbursement of the fees that they were charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Thank you for the assistance.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on...

November 28, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was $60 in rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 worth of rebates to be used toward gas purchases. In order to avail himself of the promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks. We regret that Mr. [redacted] did not receive the rebate forms that were e-mailed to him.  In order to uphold our high level of customer satisfaction.  Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Mr. [redacted]’s Great Fun and Shoppers Advantage memberships are currently active.  Please ask Mr. [redacted] to contact us if he would like to have his memberships canceled or if he has any further questions. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

September 4, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
RE:          Revdex.com Case...

#[redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
Third Party Administrator
 
cc:           carrier

Thank you for your correspondence regarding [redacted] concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company.  We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for [redacted] in any of our programs with the information provided in her complaint.  In order to complete a more thorough search, a service name, service account number (if known), any other related information (other names or other addresses) or a copy of [redacted] statement reflecting one of our charges is requested.  [redacted] may either e-mail ([redacted]) or fax ([redacted]) the information to my attention for review and further investigation. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
What [redacted] in Customer Relations and [redacted] failed to mention that the ENTIRE order was cancelled on March 8, 2014. The bill was for over $400.00 on a $250.00 order. They added on all this crap I didn't want, need or order to my email confirmation statement so I immediately cancelled the entire order based totally on dishonesty.
However I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his Everyday Privileges Gold and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in...

both our Everyday Privileges Gold and Shoppers Advantage services on April 16, 2014, after being transferred to one of our representatives by [redacted].  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Shoppers Advantage.  As such, Mr. [redacted]’s Everyday Privileges Gold membership was canceled on May 18, 2014, and he was not charged a monthly fee for the service.  Mr. [redacted]’s Shoppers Advantage membership was canceled on August 26, 2014, and a full refund of $34.98 will be issued to his credit card account.  Please note that Mr. [redacted] was charged $51.97 for the service, but he disputed one of our $16.99 charges, which was then charged back to Shoppers Advantage.  Mr. [redacted] will not be required to pay that fee.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on September 15, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on March 12, 2013, and he was no longer charged a monthly fee for the service.  [redacted]’s [redacted] membership was canceled on September 22, 2014, and a full refund of $340.80 will be issued to his credit or debit card account.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] enrolled on July 18, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store.  We are mailing Ms. [redacted] a copy of [redacted] store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.  We will also be sending Ms. [redacted] the Date of Birth that was provided to us that indicated that Mr. [redacted] was over eighteen years of age at the time of his enrollment.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP.  As such, Mr. [redacted] membership was canceled on October 27, 2014, and a refund of $311.74 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. 
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because:
 
I answered this previously:  they did NOT deduct on the 12th of the month, it started on the 30th.  It then migrated to the 12th.  This is the reason they could not withdraw.  I get paid one time a month, and pay my bills, one time a month.  Early withdrawals overdraw my account!  I arrange my bills to fall on my schedule, not theirs. 
Interestingly, they have now returned their fee, for which I thank them.
Sincerely,[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company. ...

We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.  The offer for joining Great Fun was two $20 rebates for purchases from SuperShuttle.  The offer related to Buyers Advantage was $20 in gas purchase rebates.  In order to avail herself of the Great Fun promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, Ms. [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one.  Ms. [redacted] first rebate was approved on March 23, 2015, and a $20 check was sent to her.  The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase.    Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee.  Ms. [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $34.98 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenienced that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please relay to the company that I had called within the required time to cancel that subscription. However, my credit card was continued to be charged which I was not aware of and just happened to catch it as I stopped using that credit card, also I have not received any services in return for my subscription, which I did cancel. Regardless, I am satisfied with the resolution offered by the company i.e. subscription cancellation and reimbursement for the total amount charged to my account.Sincerely, [redacted] %3

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on March 7th, 2014, after being transferred to one of our representatives by [redacted].  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
The offer for joining Travelers Advantage was $100 worth of rebates for purchases made from [redacted].  The offer related to Shoppers Advantage was a $50 rebate for a Shoppers Advantage purchase.  In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on May 23rd, 2014, and she will no longer be charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was also canceled on May 23rd, 2014, and a refund totaling $34.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.  
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was told I should receive the rebate origially promised in 10 to 15 business days. If I don't receive it in 30 business days I will refile but I think they are going to do as promised this time.  Thank you so much for all your help.
Sincerely,
[redacted]