Affinion Group, Inc.

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any...

reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $170.90 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 8, 2014, after making a reservation from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was two (2) $50.00 rebates for [redacted] Airlines reservations.  The offer related to Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason.  As such, Mr. [redacted]’s Great Fun membership was canceled on November 3, 2015, and refunds totaling $204.88 will be issued his credit card account as full reimbursement of the fees that he was charged for the service.  Mr. [redacted]’s Shoppers Advantage membership was previously canceled on February 5, 2015. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 8, 2014 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department  RE:          Revdex.com Case #: [redacted] Dear Sir or...

Madam: This correspondence is in regard to the above referenced complaintfiled with your office.  Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter.  Sincerely, Third Party Administrator cc:           carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, a service provided by Trilegiant Corporation.
 
Our records indicate that Ms. [redacted] enrolled in both our Shoppers Advantage and Great Fun services on...

March 11th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer related to the Shoppers Advantage membership was $20 in gas purchase rebates. The offer for enrolling in Great Fun was $40 in rebates for purchases with [redacted]. According to the terms of the agreements for Shoppers Advantage and Great Fun, if she did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
 
In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in their membership kit or sent to the e-mail provided during the enrollment process along with the corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] would have received her rebate checks within 4-6 weeks.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or e-mail ([redacted]) me the corresponding receipts and we will have the rebates processed by our Claims Department.
 
In addition, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 21st, 2014, and Ms. [redacted]’s Great Fun membership was canceled on March 19th, 2014. She was not charged a monthly fee for either service.
 
We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns. By way of background, Trilegiant Corporation is an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain...

authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] in any of our services with the information provided in her complaint.  In her correspondence, Ms. [redacted] indicates that the amount of the charge in question is $34.78.  This is not an amount that we would charge for one of our membership fees.  In order to determine if this is a charge from our company, please ask Ms. [redacted] to provide the billing description listed on her bank statement next to the transaction in question.   Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage and Great Fun are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services.  An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on October 15th, 2013.  On that day, she was asked if she would like to learn about a special offer when trying the services for trial periods.  The offer for trying Shoppers Advantage was a $25 [redacted] gift check.  The offer related to Great Fun was $40 in Visa gift cards.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.
 
During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 10th, 2014, and a full refund of $33.00 will be issued to the debit card account that was charged.  Ms. [redacted]’s Great Fun membership was also canceled on March 10th, 2014, and an additional refund of $60.97 will be issued to her account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] Gold membership, a service provided by Trilegiant Corporation.  By way of background, [redacted] Gold is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge. Ms. [redacted] received a solicitation to join [redacted] Gold which was mailed to select [redacted] Bank customers.  The solicitation piece fully and clearly disclosed the terms of the offer.  Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee.  For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number which was listed in the membership materials. Our records indicate that Ms. [redacted] was enrolled in [redacted] Gold on August 27, 2012, after we received her signed and completed order card.  We have attached a copy of Ms. [redacted] order card for your review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Gold.  As such, Ms. [redacted] membership was canceled on June 30, 2015, and refunds totaling $479.68 will be issued to her checking account as full reimbursement of the fees that she was charged for the service.  We have also have taken immediate steps to remove Ms. [redacted] name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers...

Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $170.90 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] and [redacted] memberships, services provided by [redacted]   By way of background, [redacted] are part of an...

established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.   After researching [redacted] concerns, we found that [redacted] enrolled in both our [redacted] services on December 11, 2014, after she called to order merchandise from [redacted].  On that date, [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from [redacted].  The offer related to [redacted] was $20.00 in gas purchase rebates.    [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.   Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 3, 2016, and refunds totaling $135.92 were issued to the credit card account that was charged.  Additional refunds totaling $136.92 are being issued to the account as full reimbursement of the fees that [redacted] was charged for the service.   [redacted] membership was also canceled on May 3, 2016, and refunds totaling $135.92 were issued to her account.  Additional refunds totaling $136.92 are also being issued to [redacted] account as full reimbursement of the fees that she was charged for this service.     Sincerely,   Jason A[redacted] Customer Relations

Complaint: [redacted]I need to state again that I never signed up for this service, and never authorized them to charge my card for YEARS. There are numerous cases online of people having the same thing happen to them - and in fact when contacted - the company gave me the exact same response so many others online had shared. Offering to refund one month, then six months of payments. It was as though they were reading from the exact same script they use for EVERY call that complains.
In addition, at no time could they provide me with the details of my "registration" with their service. They just said I made a hotel reservation, and joined as part of that reservation. I deal directly with the hotels I stay at, and have never knowingly joined any type of discount hotel program. The only thing they could tell me was it was a [redacted] hotel. I haven't stayed there since I was a kid - which would have been 40 odd years ago!
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by Trilegiant Corporation.
By way of background, [redacted] are part of an established membership-based discount service company. ...

We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the name of the service to identify the charge.
Our records indicate that [redacted] enrolled in both our [redacted] services on June 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two (2) $20.00 rebates for purchases from [redacted] The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number for each service was provided during the enrollment process.
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]  As such, [redacted] canceled her [redacted] membership on September 9, 2014, and a refund of $16.99 was issued to her credit or debit card account at that time.  [redacted]’s [redacted] membership was canceled on January 16, 2016, and a full refund totaling $238.86 will be issued to her account as reimbursement of the fees that she was charged for the service. Please be advised that [redacted] was billed a total of $306.82 for the [redacted] membership, but our records indicate that she has disputed $67.96 of those charges.  These charges were then charged back to [redacted].  .
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on July 16, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was a $50.00 reservation rebate.  The offer for joining Shoppers Advantage was $20.00 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Mr. [redacted]’s Great Fun membership was canceled on September 29, 2015, and refunds totaling $33.98 are being issued to his credit card account.  Mr. [redacted]’s Shoppers Advantage membership was also canceled on September 29, 2015, and additional refunds totaling $33.98 are being issued to his account as reimbursement of the monthly fees that he was charged for this service. In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase or a bank or credit card statement reflecting the purchase.  Mr. [redacted]’s $50.00 rebate was denied because the statement that he sent to us did not show the transaction for the reservation that he made.  Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) a statement reflecting the transaction for his reservation to my attention, and I will have his rebate processed by our Claims department. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason....

 Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.  Ms. [redacted] can be assured that her Great Fun membership was canceled on November 14, 2014, and a refund of $19.99 is being issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
By way of background, Shoppers Advantage is part of an established membership-based discount service company. ...

We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 14th, 2013, after making an online purchase and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted.  According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the current monthly membership fees.
Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 1st, 2014, and a full refund of $187.89 will be issued to her debit card account.  Ms. [redacted]’s Great Fun membership was canceled on March 22nd, 2013, and she was not charged a monthly fee for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.  After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 20, 2015, after being transferred to one of our representatives by [redacted] Hotels.  After being transferred, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for [redacted] Hotels reservations.  The offer related to Shoppers Advantage was $40.00 in gas purchase rebates. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreement provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on July 31, 2015, and a refund of $16.99 was issued to her credit or debit card account.  Ms. [redacted]’s Shoppers Advantage membership was canceled on September 2, 2015, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding Ms. [redacted]’s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in any of our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on September 10th, 2013, after being transferred to one of our representatives by [redacted].  Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  The offer for joining Travelers Advantage was $40 worth of rebates for hotel reservations.  The offer related to Shoppers Advantage was $40 in rebates for gas purchases.  If Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted]’s Travelers Advantage membership was canceled on March 28th, 2014, and she will no longer be charged a monthly fee for the service.  Ms. [redacted]’s Shoppers Advantage membership was also canceled on March 28th, 2014, and a refund of $102.94 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and [redacted] memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and [redacted] are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and [redacted] services on February 25, 2009, after being transferred to one of our representatives by Dollar.  Travelers Advantage and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and [redacted].  As such, Mr. [redacted] Travelers Advantage membership was canceled on April 14, 2015, and a full refund totaling $1,080.28 will be issued to his credit card account.  Mr. [redacted] membership was also canceled on April 14, 2015, and additional refunds totaling $1079.28 will be issued to his account as full reimbursement of the fees that he was charge for this service.   We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.  Our records indicate that [redacted] was enrolled in our Great Fun service on February 4, 2015, after making a purchase from...

[redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun.  The offer for joining Great Fun was two $30 purchase rebates. In order to avail themselves of the promotional offer, members are normally required to return the rebate forms that are included in their membership kit or sent to the e-mail provided during the enrollment process along with their corresponding receipts of purchase.  It may take up to fifteen business days for a member to receive their rebate forms by mail.  Upon our receipt of the completed rebate forms and receipts, rebate checks would usually be delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted]) or fax ([redacted] his receipts to my attention, and I will have his rebates processed by our Claims department.  He does not need to include his rebate forms if he has still yet to receive them. In addition, [redacted] Great Fun membership was canceled on February 18, 2015, and he will not be charged a monthly fee for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations