Affinion Group, Inc.

Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation.  By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  Our records indicate that Ms. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] of [redacted] customers.  Ms. [redacted] was enrolled in [redacted] on March 2, 2012, after we received her signed and completed order card.  The offer for joining the service was a Touch Screen MP3 Player. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process.  Upon receipt of the completed offer request card, Ms. [redacted]’s MP3 Player would have been delivered within 4-6 weeks.   We regret that Ms. [redacted] did not receive her MP3 Player at the time of the offer.  At this time we no longer have the MP3 Players available, but in order to uphold our high level of customer satisfaction, we have requested for a $20.00 check to be sent to Ms. [redacted] as a replacement for the MP3 Player.  Ms. [redacted] should receive the check within the next fifteen business days. In addition, Ms. [redacted]’s [redacted] membership was canceled on March 23, 2012, and she was not charged a monthly fee for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.    Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on September 22, 2014, after making an online hotel...

reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was offered one (1) $50.00 hotel reservation rebate and one (1) $25.00 hotel reservation rebate for joining Travelers Advantage.  According to the terms of the agreement for the service, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fees.In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts for hotel reservations.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. Our records do not show that Mr. [redacted] has previously returned the rebate forms that were sent to him.  In order to uphold our high level of customer satisfaction, we have requested for the rebate forms to be sent to Mr. [redacted] again.  Mr. [redacted] should receive these in the mail within the next ten to fifteen business days.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, Mr. [redacted] membership was canceled on July 16, 2015, and refunds totaling $152.91 are being issued to his credit or debit card account as reimbursement of the monthly fees that he was charged for the service.  We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with Great Fun, a service provided by Trilegiant Corporation.
 
By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
Our records indicate that [redacted] was enrolled in Great Fun on August 13, 2013.  On that date, [redacted] was asked if she would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.
 
During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted] membership was canceled on October 9, 2014, and a refund of $220.89 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

VIA UPLOAD Revdex.com[redacted]Cromwell, CT  06416 RE:  ID [redacted] Dear [redacted] We are writing to you regarding the above referenced complaint. As this matter pertains to insurance, for privacy reasons we are not able to provide...

details to you on this public website. Please be assured we have investigated the insured's concerns and they will be in receipt of our written response by 3/21, via [redacted].  We have provided the insured a direct contact at our corporate office to provide any assistance or answer any additional questions.  Please be advised that although we are not able to share insurance details with you, our letter does advise the insured they may share our response with you at their discretion. We appreciate your understanding regarding this matter. Sincerely,Third Party Administrator CC:  Carrier

Thank you for your correspondence re
font-size: 11pt;">garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
Our records indicate that [redacted] purchased an [redacted] membership that was not eligible for automatic yearly renewals.  As such, his yearly membership expired on December 20, 2015.  We regret any misunderstanding concerning the terms of our service.
 
We do apologize for any inconvenience that [redacted] may have experienced.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted], a service provided by...

[redacted]
 
By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  Our records indicate that [redacted] was enrolled in the [redacted] service on April 13, 2016, after making a purchase from [redacted]s and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] which our records indicate she accepted.  The offer for joining [redacted] was a $50.00 rebate for a purchase from [redacted] In order to avail herself of our promotional offer, [redacted] was required to return the rebate form that was included in her membership kit or sent to the e-mail provided during the enrollment process, along with her corresponding receipt of purchase. Upon receipt of the completed rebate form and receipt, [redacted]’s rebate check would have been delivered within 4-6 weeks.
 
Our records indicate that [redacted]’s rebate form was e-mailed to j[redacted] on April 20, 2016.  We also show that we requested for another rebate form to be mailed to [redacted] on May 5, 2016, and on May 17, 2016, we received confirmation that the form had been delivered.  We regret to hear that [redacted] has not received her rebate form in a timely manner.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail [redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have the $50.00 rebate processed by our Claims department.
 
In addition, [redacted]’s [redacted] was canceled on April 19, 2016, and she will not be charged a monthly fee for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on August 27, 2015, while responding to an online offer.  The offer for joining Great Fun was a $25.00 rebate. The Great Fun membership was described to Ms. [redacted] at the time of enrollment, including billing and cancellation terms.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’ membership was canceled on November 5, 2015, and refunds totaling $33.98 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service.We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason Anderson   Customer Relations

I am tentatively accepting the response, though I am still a bit wary as to whether I will receive the 2nd $30 rebate. If I do, I will consider this fully settled. If I don't, then I will have to waste my time filing this all over again.

Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun membership, a service provided by Trilegiant Corporation.  After researching her concerns, we have found that two $20 rebate checks have been sent to Ms. [redacted], but one of the checks...

has not been cashed.  We have asked for the uncashed check to be voided and will be issuing a new check to Ms. [redacted].  Please ask Ms. [redacted] to allow fifteen to twenty business days to receive her additional rebate check. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on April 9, 2014, after making a reservation with [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted.  According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Ms. [redacted] Travelers Advantage membership was canceled on May 6, 2014, and she was not charge a monthly fee.  Ms. [redacted] Shoppers Advantage membership was canceled on March 30, 2015, and refund of $187.89 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 29, 2014 after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was $100.00 worth of reservations rebates. The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.
 
In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  It may take 10-15 business days from the date of enrollment to receive a membership kit through the mail.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks.
 
In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department.  Ms. [redacted] will not need to include the rebate forms that are being sent to her.   
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun and Shoppers Advantage memberships were both canceled on October 14, 2014, and a refund of the two $1.00 trial fees that she was charged will be issued to her credit card account. 
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

March 31, 2015Revdex.com ID#:  [redacted]Revdex.com, Inc.Dear Madam or Sir:This notification is in response to the above referenced inquiry filed with your office.As the nature of this inquiry pertains to insurance coverage we are unable to provide...

details on this website for privacy reasons.  Please be assured a full response addressing the concerns rasied in the inquiry has been sent to the insured via overnight mail.We appreciate your understanding in this matter.Sincerely,Third Party AdministratorCC:  Carrier

Thank you for your correspondence regarding [redacted]s additional concerns with [redacted]  According to our records, our refunds were successfully issued to the account that was charged for the services.  Please ask [redacted] to contact her financial institution to verify that they have received the refunds that were issued.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because:
The company made claims of honoring two additional rebates after they had caused issues with my account and after everything I had endured. Once I was told this, I made two sixty dollar purchases that would not have been made if the additional rebates had not been offered. The third rebate was honored, but because the two tickets purchased were to the same show, purchased with the same card, they chose not to honor the second rebate. When I called to point this out, the agent was apologetic and said it would be honored, and to expect a check shortly. After waiting a few more weeks one check came and a note saying that the rebate had previously been paid, again. These were two separate purchases and were approved by the manager. Why would a company force its customers to jump through so many hoops and wait this long just to get what they have been promised? After signing up for the membership, they refuse to send you materials and make you wait weeks to get your welcome packet in hopes that your free 30 days will have expired. The business practices by this company are deceitful and they will lie to you just to get you off the phone. I feel like the company has deceived and lied to me. Even if the workers you employ made a mistake, why should I have to pay for your companies errors?
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s additional concerns. For [redacted] membership number [redacted], [redacted]’s last $5.00 rebate was approved on 8/11/2015.  [redacted] should have received that check by 9/9/2015.  For [redacted] membership number [redacted], [redacted]’s last $5.00 rebate was approved on 8/17/2015.  [redacted] should have received that check by 9/15/2015.    In addition, a refund of $3.00 will be issued to [redacted]’s credit or debit card account as reimbursement of the trial fees that she was charged for three additional memberships that she has joined but has yet to use all of the rebates that were offered to her.  Sincerely, Jason A[redacted]Customer Relations

Complaint: [redacted]
I am rejecting this response because: It is not true, they refunded $16.99. The message said they refunded $357. 
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by...

[redacted].

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] enrolled in our [redacted] service on July 25, 2015, after making a purchase from Dollar and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted].  During the enrollment, [redacted] was provided with the terms of the offer.  According to the terms of the agreement for [redacted], if [redacted] did not inform us that he wished to cancel the membership by the end of the trial period, he would be charged the current monthly membership fee.  We have no record of [redacted] previously calling to cancel the service.Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted]’s [redacted] membership was canceled on March 30, 2016, and refunds totaling $68.96 are being issued to his credit card account.  Our records also indicate that [redacted] has disputed $50.97 of our charges, which were then charged back to [redacted].

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 29, 2014, after making a reservation with [redacted] Airlines and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage.  The offer for joining Travelers Advantage was $100 worth of rebates for reservations from [redacted] Airlines.  The offer related to Shoppers Advantage was $20 in rebates for gas purchases.  In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.We regret that that Mr. [redacted] did not receive his rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted]’s Travelers Advantage and Shoppers Advantage memberships were both canceled on November 25, 2014, and he will not be charged a monthly fee for either service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any...

reason.  Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 26, 2015, and a refund of $170.90 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Dear Ms. [redacted]:
Thank you for your correspondence regarding Mr. [redacted] concerns with his recent 60-Day Return Guarantee (“Return Guarantee”) denied claims.
Despite Mr. [redacted] claims, we have been in contact with him on multiple occasions. During those communications, we...

discussed with him that the Return Guarantee is limited to returns of new (not used) merchandise, terms and conditions are attached to this letter. Mr. [redacted] claim was denied because the merchandise at-issue – two Cole Haan jackets – was well-worn and certainly not new when submitted to us. It should be noted that Mr. [redacted] has in the past submitted new merchandise under the Return Guarantee and his claims were approved and the purchase amounts refunded ($186.75, $186.00 and $239.99).
As is our standard policy for rejected claims, the merchandise was promptly returned to Mr. [redacted]. Our standard shipping partner is [redacted] and a copy of the tracking slip, which confirms delivery of the merchandise, is also attached to this letter. Since delivery was confirmed, we have satisfied our obligations. As discussed with Mr. [redacted], if the merchandise was stolen after delivery, we are willing to provide any additional information that would be helpful as part of a law enforcement inquiry.
We apologize for any inconvenience Mr. [redacted] may have experienced. If you have any questions, please do not hesitate to contact me.
Sincerely,
[redacted] Manager, Customer Relations