Affordable Dentures

Got my new dentures at Affordable dentures in and they did not fit and they were incorrect size teeth on lower front teethThey had used what was left in inventory to make my denturesTo my amazement found they sold business and my last visit was last day they were in business so I had no way to get them to fix the problemAsked new operators of Affordable dentures to fix the problemTheir reply was it is not my problem so I have been without dentures now for all these years

Consumer states that even though he disagrees withe business' statement in regards to the events that took place, he does accept the their offer for the realignment of the partialAt this time , consumer would like to apologize once again for the behavior that may have offended the business personnelAs far as paying for the services of the realignment of the partial, which was $140-$170, consumer would like the price for the services confirmedConsumer does not want the price to change at the time of arrival to the appointment

I went to Affordable Dentures in Conover North Carolina I had a horrible experience was a nightmare I went and seen the doctor today she told them to refund my money I paid with cash so I asked them to give me cash back because the check is not going to do me no good it's over $1,000 so it'll take them a week to get me the check and then my bank will want to hold that check for 14 days and then it's going to cost me $20 to cash the check so I'll be out more money then I should I've already missed 6 days of work that cost me $670 check I'm already at $130 in gas put over 500 miles on my car appointment and he should have knew the first time I went there I had a problem what he thought I had a problem plus the emotional wreck the doctor that I saw told me I needed surgery to get dentures and that that wasn't guaranteed but without the surgery I could never wear dentures I got a second opinion that's not true. The owner witch is tbe real doctor there told the ladies at the desk to refund my money like I said they want to give me a check it's not going to do me any good I asked them to give me cash they said they don't keep that much on them I don't keep over $1,000 on me either but I went to my bank and I got that because that's what they needed I had no problem giving them the money but yet they don't want to give me my money they don't want to make a trip to the bank and make things right and it's just not right and there's so many bad reviews about the same doctor how can someone practice this field and be such a failure and make people feel like they have something wrong with them make them feel like they're nothing to make them feel like they're never going to have a pretty smile again I've not barely eat anything this is been going on I'm an emotional wreck stressed out its really hard to Sleep this place has me an emotional wreck and what little bit of confidence I did have about myself they took that for me and that's something that I'm not going to get back I don't even want Dentures anymore because he's got me believing that they're never going to look right on me you should not do something like that he should have never had me coming back when I went the first time he's the new he thought it was a problem

To Whom It May Concern,            I called the patient a week ago to check and see if she had received her refund yet and she has. This entire situation was just a big misunderstanding. The refund had been allocated to where it should have...

went, however, the patient had not received it all of that time. My staff and I have no idea why it took the patient so long to receive it because we sent her refund slips to corporate. From that point, corporate handles everything else. So I am not sure if there was an error on corporate part or what. That part is still a mystery. However, the patient has now received her money and is satisfied.

My husband came in for an upper denture at 730am. Sometime after 8am, we were called back, and the mold was taken of his gums and lower teeth. Once the mold was set and he tested them out, he advised Dr M[redacted]hat they hurt his jaw and that they were crooked. She got loud and kept talking over him, rolling her eyes, and insisted it was because his bottom teeth were crooked and that it wasnt his jaw it was hitting, that it was the empty spot on his gums. No matter what he said, she got mad and belittled him and talked down to him. Finally, she said to the tech to adjust the back teeth on the one side by a millimeter or two. They came back 20 minutes or so later looking and feeling the same way. And when he said they still hurt his jaw and they were crooked, she flipped out and got downright disrespectful and unprofessional and told him that she cant do anything more and he just needs to go somewhere else..she yelled to the receptionist to refund his money and that he can get them made somewhere else. We got our refund.. but we wasted 3 hours in that place.. and we did not deserve being treated like that. All he wanted was a usable upper denture that fit his mouth that looked natural. Nothing unusual or out of the ordinary. He wasnt disrespectful or anything to her.. Why treat a person, and a paying customer like that?! "Dr" M[redacted] is no professional in my opinion. And she doesnt deserve to work with the public.

Sorry to hear that the denture did not work for this patient!  According to our records, her teeth were extracted in August 2016 and a denture was immediately delivered.  According to the records, this patient not only did not show up for her three day post op visit, but also did not wear...

the denture for one and a half months and did not return for any resolution that entire time.  We serve our patients with utmost care and passion and we do our best to accommodate them and their comfort as much as possible; however, we do expect our patients to follow the dentist's orders and to comply with all post operative instructions and follow up visits.  It is common that immediate dentures do not fit perfectly following tooth extractions, because the molds for the dentures are taken with the teeth still in place, therefore the lab can only estimate how the gums will look after the teeth are extracted.  All of our patients are promptly scheduled for follow up visits and follow up re-fittings.  This patient did not comply with the doctor's orders, did not show up promptly for the follow up visits and refused the refitting when she showed up one and a half months later.  She also was scheduled for another refitting in March 2017, but failed to show up for that appointment as well.  While we understand the frustration and the difficulties of wearing a denture immediately following tooth extractions, we are unable to make this process work single handedly and full success is impossible without cooperation and compliance on the patient's part.  Denture is a ALL we do in this office.  We have some of the best and most experienced doctors and lab technicians and equipment at the Yuba City Affordable Dentures and Implants.  We make ourselves tirelessly available for our patients and we understand that it is a frustrating and rather difficult process.  It is not easy to be a new denture wearer, but we all can accomplish a great result together.  We regret that this patient is unhappy with her denture; however, there is really not much we are able to do when the a patient is not seeking prompt follow up treatments.  Also, government aid is limited and only covers immediate dentures and does not pay for a permanent denture following extractions and we have no control over one's insurance coverage.  The last time this patient was seen was over a year ago.  Although almost impossible to make a proper denture adjustment or refitting after such a long time, we will be more than happy to do our best to help her.  If she wishes, she can call the office and make an appointment.  [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The statement signed by Mr. [redacted] states that Mr. [redacted] would be paying only a low fee of $70.00 for the repair of his partial and treatment of tooth #15 as well as refitting his partial. Out of our goodness we have performed multiple no charge services for Mr. [redacted]. However, When he showed up...

to our office for a different tooth (tooth #13) to be addressed, not only he refused to pay for the services, but he also became very upset, started cursing at staff, and almost broke our glass door with his cane in front of all our other patients. Despite all, we are still willing to provide service to him; however, he must agree to pay for all services to be provided to him and he should apologize to our staff for his rather inappropriate behavior in an office that only tried to help him and was nothing but respectful and caring to him. Thank you, Yuba City Affordable Dentures team

May 30, 2014
Dear [redacted]:An upper partial denture was made for [redacted] on 5/214. She returned ) days later with a complaint of her partial" being too loose. I could not make it any tighter. We asked her to use some denture adhesives, but she refuses. Her resporise was that its...

gotta fit better than that.” At this point, I decided to give her refund because she was not happy and she had unrealistic expectations out of an acrylic partial denture. The cost of the partial denture is $315 and it was credited back to her credit card. The cost of ray is $80, and the x ray was given to the patient so she can use it when she goes to her general dentist. The office visit charge was waived. Implants will be the best treatment option for this patient

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Affordable Dentures
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:...


[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Mr. [redacted] came to our office on January 27, 2015 for the fabrication of an upper economy denture. At the time of his visit, he reports that his teeth had been extracted for approximately 2 months. As a courtesy, our dentures come with 60 days of adjustments for sore spots only. We have provided adjustments for Mr. [redacted] on 1/28/15 and 1/30/15. Any relines due to shrinkage of tissues and bone post extraction(s) are at an additional charge unless the patient buys into the New Denture Wearer Package. The New Denture Wearer Package includes a temporary denture made either before extractions or six months after, any adjustments/relines and a second denture made to the fully healed gum/bone 9-12 months after extractions. Mr. [redacted] refused this package and we have a signed refusal in his chart. We certainly apologize for any misunderstanding and his perception of rudeness by any our staff members. We would be happy to adjust any sore spots, but any manipulation of denture to enhance fit after shrinkage will be at an additional charge. Futhermore, those relines would have been provided at no additional charge for 18 months had he chose to purchase the package which is a significant savings for the patient rather than purchasing services a la carte. Mr. [redacted] came into our office on February 27, 2015 for an adjustment. After the assistant explained above to him, Mr. [redacted] abruptly left office upset before our attending dentist had the opportunity to intercede.
Sent on: 3/12/2015 4:43:42 PM

Hired these guys to install new skylights and repair a leak around a chimney. I have leaks all around the chimney and around both skylights. I cannot recommend this company for any roof work. The interior of my living room is ruined.

Mr. [redacted] called from the business stated that Miss [redacted] came in to originally have her dentures repaired. Upon the visit it was brought to her attention that she wanted new dentures. Mr. [redacted] stated that Miss [redacted] had applied for care credit didn't provide the appropriate documents so got...

denied. When she came back she stated she was approved with care credit and wanted to move forward with the dentures purchase. The total was [redacted] with $[redacted] down and upon pick up the remaining $[redacted] would be due. Mr. [redacted] stated he was never notified that she wanted to cancel the dentures or anything until receiving the Revdex.com complaint. He stated that he will put the $[redacted] back into the account today which can take up to 24 hours to show up. He also stated that he will be reaching out to the branch that makes the dentures and having them cancel that order.

[redacted] states that she initiated treatment at an Affordable Dentures office that is no longer open. Each Affordable Dentures practice is independently owned and operated. The national Affordable Care Incorporated office partners with local offices to provide support services and coordination of...

services between offices when needed. [redacted] the former owner of Affordable Dentures in Bridgeport, WV agreed to accept transfer patients from the now closed Parkersburg, WV office through December 31, 2017. Affordable Dentures in Parkersburg, WV closed in March 2016. If [redacted] was a patient of the Parkersburg, WV Affordable Dentures office in July 2016, as is stated in the complaint, and if she made payment for care to that office then questions for patient accounts and any appropriate refunds should be directed to the national Affordable Care Incorporated offices. If [redacted] attempted to transfer her treatment to the Bridgeport, WV Affordable Dentures office at some point after December 31, 2017 this would be beyond the agreed transfer agreement and it is likely some amount of additional payment for services would be needed. Any potential amount of charges is determined following a new patient exam and new treatment plan with charges according to the current fee schedule. Thank you for the opportunity to respond to this concern. If further attention is needed to resolve this matter, please contact either myself or: Affordable Care Incorporated Legal Department [redacted]
[redacted]

Initial Business Response /* (1000, 7, 2016/03/08) */
Point by point rebuttal:
Schedule/waiting time: This person arrived on the wrong day for her appointment-we agreed to see her and work her in to our schedule but priority was given to registering a patient that was scheduled and present at the...

correctly scheduled time. We do scheduled consults daily from 930 to 2pm.
Insurance: This is extremely complicated but I will try and explain it and hopefully demonstrate that us telling her we accept her insurance is a mistake that could be easily made. This patient's employer self-funds their dental insurance which is rare and not typical. The typical situation is the employer contracts with a major dental insurance provider and the employer pays a little each month and the patient pays a little each month. Through thousands and thousands of employer and worker little monthly pays-a lump of money is built up from which patient treatment is funded and checks are written to dentists for rendered treatment. In this patient's case, her employer sets aside a lump of money exclusive to their employees, and has a TPA (third party administrator) oversee this money and make sure the employees get the most treatment for their dental dollars and that there is no fraud or mishandling of the money. This TPA uses a [redacted] fee schedule but is not truly [redacted] dental insurance. This can only be sorted out by running the patient's insurance card to see if they have a traditional dental insurance or a TPA. TPAs' are rare-we have 2 patients in last year that have them out of about 1300 new patients to our practice. It would also be next to impossible for a patient with a TPA insurance card to know they have this self-administered plan and not traditional dental insurance. I imagine this patient's insurance card would have the [redacted] logo on it and therefore make it easy to make this mistake of stating she has [redacted] insurance instead of insurance through BAS who is her employers TPA.
Privacy issues: We are on the electronic record and what the patient saw were folders that house the initial registration form with denture lab prescriptions/lab sheets not health information or chart notes. The patient indeed did hear her registration information being said because just like banks, pharmacies, or car dealerships-everything has gone to computer driven verbal voice menus on the phone and so the receptionist was speaking to a computer to deduce this patient's insurance information. This does raise a good issue and we will effort to be more conscious of privacy when on the phone with verbally driven menus when looking up insurance.
Prices: We list our cash prices on our website. If you surveyed 100 other dentist websites, I would challenge you to find another office that does this. We are the most affordable dental provider for 150 mile radius-not including sliding fee schedule public health clinics. That being said, if a patient indeed does have insurance the fees are negotiated down from our prices much as what happens in medicine/hospital settings. It would be impossible for us to list each negotiated fee schedule because that is done by each employer at the HR level and not by the insurance company.
Charges: We offered to take this patient's x-ray at no charge and see her for no charge. She had an electronic x-ray that was emailed to us but we could not retrieve it because our office email was down system wide. The fact we couldn't get her previous x-ray was an inconvenience but she was not going to be charged to take a new one.
Hostility: This patient became increasingly hostile toward the front desk person to the point that the office manager had to intervene and ask her to leave. She berated a 25 year old college student to the point of her crying in the lunchroom after she left. The patient's last words on leaving the office were:" You must be from Sullivan." The patient makes no mention of her derogatory statements in her complaint. As a direct result of this incident, I have since installed audio visual recording cameras at the desk to document what is truly said what truly occurs.
I feel our office did our best to accommodate this patient and we were willing to evaluate her at no charge to make the best of a bad situation. Instead this patient verbally abused the staff to the point of being asked to leave the premises which is only the second time in 6 years we have had to do so. I wish this patient the best in her dental care but she is not welcomed back at our office.
[redacted] DDS

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My receipt says nothing about relines. Relines is part of the denture. I told the  business that I would be willing to split the difference $350.00 plus $55.00 for a $405.00 refund. Or my permanent denture. Thank you.
Regards,
[redacted]

My office is in receipt of your correspondence dated April 18, 2014, regarding [redacted], Revdex.com Complaint ID # [redacted]. As stated in the Customer’s Statement of the Problem, a refund of in the amount of $80.00 was...

issued to the patient on or about March 5, 2014. This refund is the difference between the amount originally paid by the patient on or about May 14, 2013, and the cost of the services provided. Patient has neither paid for nor been charged for any other service at this dental practice since the original date of payment on or about May 14, 2013. Please be advised that due to HIPAA regulations, I am unable to disclose any additional information to you regarding this patient. However, please be further advised that my office is reaching out to the patient directly to address the concerns noted in the complaint. Please feel free to contact the patient further regarding this issue. Thank you for your attention to this matter. Sincerely, Farhad [redacted]i, DDS

Dear Mr. [redacted], Upper NDWP Economy $467.50.  Lower NDWP Economy $467.50. $935.00. Includes a set of Economy Immediate dentures, adjustments and relines along with a second set of Economy dentures at a reduced fee. Full set of Economy dentures $475.00. 2 relines placed $55.00 each $110.00....

$585.00. $935.00. -585.00. Total Refund $350.00.  If you choose to receive a refund, please visit/our office with your [redacted] card and we will refund the $350.00. Sincerely yours, Dr. Gloria W., DDS

We are sorry the patient is dissatisfied with her services.  Patient can bring in denture for a full refund.  We cannot offer a refund without the patient returning the denture.Thank You!

Received a flyer for a $68 ac AC unit cleaning so I called and they came out as scheduled. When they were done the bill was $580 for parts and UV light, and a 2 year contract. 2 months later the blower stopped working, after tech came out saying I needed new blower motor, they scheduled then rescheduled install appointment twice. The night before the last appointment (7pm) a man came to my house (no phone call) and demanded to replace the unit at that time, saying it would take only 5 minutes. The original estimate for the work was $450 to install a warrantied part because it would take several hours. I have cancelled my relationship with them when no one came out the next day as scheduled. Sorry I ever changed from my old company.

[redacted] wants to thank you for your help. Got full refund. Thank you....