Afni, Inc.

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concernsOn August 24, 2016, AT&T Mobility forwarded the subject account, AT&T Mobility account #: ***, Afni Incaccount #: ***, with Afni for collections on the
balance of $ The account is for services established on January 27, 2015, until AT&T Mobility considered the account delinquent on February 19, 2015.The billing address associated with the account is *** *** *** *** ** East Hampton, New York 11937, and the phone number is ***Afni mailed the initial notice of the account on August 27, On September 9, the consumer spoke to an Afni representative and stated that the account was included in her bankruptcyIn response, Afni ceased communication and initiated an investigationLater that same day, Afni received an email from the consumer disputing the accountIn response, Afni continued to cease communication and continued the investigationOn October 10, Afni sent the consumer bill copies as validation of the accountOn October 16, Afni furnished the credit reporting agencies with notice of the account and of the disputed status of the accountOn October 24, Afni received an email from the consumer requesting her account numberWhich Afni replied to with her account number On December 29, Afni received this complaintIn response, Afni ceased communication and initiated another investigationAfni has attached the bill copies, previously sent to the consumer, as validationIn an effort to assist the consumer, Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit reportHowever, this does not mean that the account is not still due and owingIt simply means that Afni has made the decision to no longer furnish the account to the credit reporting agenciesTo address the consumer’s concern, Afni did send the consumer bill copies as validation of the account on October Afni will continue to cease communication on the accountThe consumer may contact a Compliance Specialist at ***, if she would like to discuss the account further

Initial Business Response /* (1000, 5, 2016/03/09) */
This is in response to your Revdex.com inquiryAfni appreciates the opportunity to respond to the consumer's concernsOn October 14, 2015, *** Network forwarded the subject account, *** Network account #: XXXXXXXXXXXXXXXX, Afni Incaccount #:
XXXXXXXXX-XX, with Afni for collections on the balance of $
The account is for satellite services established on November 21, 2012, until *** Network considered the account delinquent on November 20, 2014.The billing address associated with the account is *** *** *** *** Kansas City, Missouri XXXXX, and the service address is XXXX XXth Street *** *** Sioux City, Iowa XXXXXAfni mailed the initial notice of the account on October 16, On November 15, Afni furnished the credit reporting agencies with notice of the account
On February 24, 2016, Afni received this complaintThis was Afni's first contact with the consumerIn response, Afni ceased communication and initiated an investigationOn February 28, Afni furnished the credit reporting agencies with notice of the disputed status of the accountOn February 29, *** Network adjusted the balance of the account by $94.01, leaving the account with a balance of $On March 6, Afni furnished the credit reporting agencies with notice of the balance of the accountAfni has attached bill copies and the contract from service, for the consumer's referenceAfni has made the business decision to cease collection activities on the account and return the account to *** NetworkAfni will also send a request to the credit reporting agencies to remove the account from the consumer's credit reportThe consumer should contact *** Network directly if he would like to discuss the account further

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On February 13, 2017, *** forwarded the subject account, *** account #: *** Afni, Incaccount #: ***, with Afni for collections on the balance
of $590.09. The account is for satellite services which *** considered the account delinquent on August 21, 2014. The billing and service address associated with the account is *** *** *** ***, Tecumseh, MI 49286, which is the same address the consumer listed on the complaint. Afni mailed the initial notice of the account on or about February 15, 2017. On April 16, 2017, Afni furnished the credit reporting agencies with notice of the account. On March 30, 2018, *** notified Afni that a payment on the account in the amount of $was received; making the new balance owed $On April 12, 2018, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, the attached payment information Afni received on April 4, from the consumer’s credit reporting agency dispute only shows a one-time payment in the amount of $on March 20, 2018. This payment left a remaining unpaid balance of $400.00. There were no documents submitted by the consumer that indicate that *** considered the account closed with a $balance. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies up to days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if she would like to discuss the account, she may contact a Consumer Relations Specialist at (866) 716-

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On January 17, 2018, *** forwarded the subject account, *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance of
$The account is for cellular services established on May 9, 2014, until *** considered the account delinquent on December 19, 2016. The billing address associated with the account is *** *** *** *** *, Fort Knox, KY 40121, and the phone number is (*** ***. Afni mailed the initial notice of the account on or about January 20, 2018. On March 4, 2018, Afni furnished the credit reporting agencies with notice of the account. Afni has responded to the consumer’s duplicate complaints filed through the CFPB on March 9, On March 22, 2018, Afni received this complaint. In response, Afni ceased communication and initiated another investigationAfni has attached copies of the account billing statements to this response; these are provided as validation of the account. An account billing statement is validation of a debt. To address the consumer’s concern, as stated in Afni’s previous responses to this complaint, the subject account has not been purchased by Afni. Afni received the account from *** and acts as an agent on behalf of ***; therefore, the consumer would not have a contract with Afni. Per the consumer’s request, Afni has attached Ms***’s signed *** contract detailing her service agreement. Afni understands that the consumer is seeking removal of this tradeline from their credit report; however, to remain in good standing with the credit reporting agencies, Afni’s policy is to furnish the accurate status only. As Afni has responded to the same complaint with the same information three separate times and provided the consumer with everything she has requested, Afni considers the matter resolved

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On April 11, 2017, *** forwarded the subject account, *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance of
$The account is for satellite services which *** considered the account delinquent on October 18, 2014. The billing address associated with the account is * *** *** *** *, Little Rock, AR 72210. Afni mailed the initial notice of the account on or about April 14, 2017. On June 11, 2017, Afni furnished the credit reporting agencies with notice of the account. On November 5, 2017, Afni sent a request to the credit reporting agencies to remove the account from the consumer’s credit reportAfni mailed a validation letter to the consumer on or about December 8thAdditionally, that same day, Afni mailed the account billing statements to the consumer as validation on the accountOn December 27, 2017, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, the subject account has not been purchased by Afni. Afni received the account from *** and acts as an agent on behalf of ***; therefore, the consumer would not have a contract with Afni. Afni does not furnish, nor is Afni required to furnish, our agreement with *** granting us the authority to collect on a debt. As the consumer has requested, Afni will no longer contact the consumer about this account. Please be aware that it can take the credit reporting agencies up to days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if she would like to discuss the account, she may contact a Regulatory Specialist at (*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12212836, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2016/02/05) */
This is in response to your Revdex.com inquiryAfni appreciates the opportunity to respond to the consumer's concernsThis complaint covers two accounts, I will explain each below
On April 13, 2015, Directv forwarded the subject account,
Directv account #: XXXXXXXX, Afni Incaccount #: XXXXXXXXX-XX, with Afni for collections on the balance of $
The account is for satellite services established on September 19, 2013, until Directv considered the account delinquent on December 15, 2014.The billing address associated with the account is *** *** *** *** *** *** Fort Collins, Colorado XXXXXAfni mailed the initial notice of the account on April 15, On April 22, the consumer spoke to an Afni representative and set up a payment arrangement on the account and made a payment of $80.00, leaving the account with a balance of $On May 28, Afni received a payment of $99.69, which closed the account as paid in fullAfni ha not and will not furnished this account to the credit reporting agencies
On January 11, 2016, Centurylink (Formerly Qwest) forwarded the subject account, Centurylink (Formerly Qwest) account #: 970EXXXXXXXXX, Afni Incaccount #: XXXXXXXXX-XX, with Afni for collections on the balance of $1,
The account is for television services, which Centurylink (Formerly Qwest) considered delinquent on November 17, The billing address associated with the account is *** *** *** *** *** *** Fort Collins, Colorado XXXXXAfni mailed the initial notice of the account on January 13,
On January 25, Afni received this complaintThis was Afni's first contact with the consumer regarding Afni, Incaccount #: XXXXXXXXX-XXAfni has attached bill copies from Afni, Incaccount #: XXXXXXXXX-XX, as validationAfni has not and will not furnish this account to the credit reporting agenciesAfni will continue to cease communication on the accountThe consumer may contact a Consumer Relations Specialist at XXX-XXX-XXXX, if they would like to discuss the accounts further

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On December 21, 2016, *** forwarded the subject account, *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance of
$1,The account is for cellular services established on September 18, 2001, until *** considered the account delinquent on February 28, 2016. The billing address associated with the account is ** *** ***, San Antonio, TX 78265, and the phone numbers are *** and ***. Afni mailed the initial notice of the account on December 27, 2016. On February 5, 2017, Afni furnished the credit reporting agencies with notice of the account. Between March 28th and June 28th, Afni received multiple disputes from the credit reporting agencies, reviewed all relevant information, and responded appropriately. On April 2nd, Afni updated the credit reporting agencies on the disputed status of the account. On August 21st, Afni received a letter from the consumer disputing the account with a refusal to pay. In response, Afni ceased communication and initiated an investigationOn September 12, 2017, Afni received this complaint. In response, Afni continued to cease communication and continued an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the accountTo address the consumer’s concern, the subject account has not been purchased by Afni. Afni received the account from *** and acts as an agent on behalf of ***; therefore, the consumer would not have a contract with Afni. Afni understands that the consumer is seeking removal of this tradeline from their credit report; however, to remain in good standing with the credit reporting agencies, Afni’s policy is to furnish the accurate status only. Afni trusts this response has addressed the consumer’s concerns

This is in response to your Revdex.com inquiryAfni appreciates the opportunity to respond to the consumer’s concernsOn October 27, 2012, Sprint forwarded the subject account, Sprint account #: *** Afni Incaccount #: 0***, with Afni for collections on the balance of $378.10.The account
is for services established on August 7, 2010, until Sprint considered the account delinquent on December 20, 2011.The billing address associated with the account is *** *** *** *** *** *** Los Angeles, California 90005, and the phone numbers are *** and ***Afni mailed the initial notice of the account on October 29, On December 16, Afni furnished the credit reporting agencies with notice of the accountOn January 8, 2013, Afni received a dispute from the credit reporting agencies, reviewed all relevant information, and responded appropriatelyOn January 13, Afni furnished the credit reporting agencies with notice of the disputed status of the accountOn August 12, Afni was informed that the account was included in a bankruptcy, and closed the account was being included in a bankruptcyOn August 18, Afni furnished the credit reporting agencies with notice that the account was included in a bankruptcyOn September 12, Sprint adjusted the balance of the account by $378.10, closing the account as paid in fullOn November 25, 2016, and December 12, 2016, Afni received letters from the consumer disputing the accountIn response, Afni initiated an investigationOn November 30, and December 15, Afni sent the consumer receipts, showing the account has been paid in fullOn January 1, 2017, Afni sent a request to the credit reporting agencies to remove the account from the consumer’s credit report.On January 5, Afni received this complaintIn response, Afni initiated another investigationAfni has attached bill copies from the account, for the consumer’s referenceAfni did send a request to the credit reporting agencies to remove the account from the consumer’s credit report on January Since the account has been adjusted in full, the consumer should contact Sprint directly if he would like to discuss the account further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me but somewhat confusing.I am attaching the correspondence I received from *** Communications last year informing me of no debt found or owed to *** after two investigations and the help of the Revdex.com.Based on the response from AFNI I will assume that they will no longer attempt to or collect this alleged debt and will have it removed from my credit reports immediately.Thank you very much for your assistance in getting it resolved for me.*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the Revdex.com working for consumers so business are held accountable for their business practices
Thank you

This is in response to your Revdex.com rejection. Afni appreciates the opportunity to respond to the consumer’s concerns. On March 27, 2017, *** forwarded the subject account, *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance of $The account is for cellular services established on December 21, 2013, until *** considered the account delinquent on May 14, 2016. The billing address associated with the account is Amby Avenue, Plainview, NY 11803, which is the same address the consumer listed on her complaint, and the phone numbers are 516-410-and 516-949-9028. Afni mailed the initial notice of the account on or about March 29, 2017, to Amby Avenue, Plainview, NY 11803, which is also the same address the consumer listed on her complaint. Afni did not receive any notice of returned mail, and as a result, can infer that the notice of rights was received. On May 14, 2017, Afni furnished the credit reporting agencies with notice of the account. Afni has responded to the consumer’s duplicate complaint filed through the Revdex.com on January 12, On February 16, 2018, Afni received this complaint. In response, Afni ceased communication and initiated another investigationAfni has attached copies of the account billing statements previously sent to the consumer to this response; these are provided as validation of the account. To address the consumer’s concern, the subject account has not been purchased by Afni. Afni received the account from *** and acts as an agent on behalf of Sprint. Per the consumer’s complaint, she was living in a mental health facility since 2015. However, the service was opened in December of and remained active until May of 2016. As a result of the investigation, Afni emailed a validation letter to the consumer on January 12thAdditionally, that same day, Afni emailed the account billing statements to the consumer as validation on the account. Afni also sent pages of billing statements with the initial Revdex.com response and has attached them a second time. Additionally, that same day, Afni attempted to call the consumer but there was no answer. Afni emailed the consumer, as she has stated she has had difficulty with her mail, a statement letter on the account on January 13th, January 18th, and again on February 17th. Afni has fully validated this account with *** and responded to the consumer’s concerns multiple times. Afni has utilized the mailing address provided by the consumer, and again, has yet to receive any returned mail. Afni has no control over the mail at the consumer’s place of residence. If the consumer is not receiving mail, Afni suggests she speak to other members of her household. Hence, Afni has been communicating with the consumer via email. Afni understands that the consumer is seeking removal of this tradeline from their credit report; however, to remain in good standing with the credit reporting agencies, Afni’s policy is to furnish the accurate status onlyAfni trusts this response has addressed the consumer’s concerns and considers the matter closed

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On November 27, 2017, *** forwarded the subject account, *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance
of $The account is for satellite services which *** considered the account delinquent on December 7, 2015. The billing address associated with the account is *** *** ***, Memphis, TN 38141. Afni mailed the initial notice of the account on or about November 30, 2017. On January 28, 2018, Afni furnished the credit reporting agencies with notice of the account. Afni has responded to the consumer’s duplicate complaint filed through the CFPB on April 9thOn April 10, 2018, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies up to days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if she would like to discuss the account, she may contact a Consumer Relations Specialist at (866) 716-

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On December 19, 2016, *** *** forwarded the account, *** *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance
of $1,The account is for cellular services established on November 20, 2012, until *** *** considered the balance delinquent on January 15, 2013. The billing address associated with the account is *** *** *** ***, ***, ** *** and the phone numbers are *** and ***. Afni mailed the initial notice of the account to the consumer on February 9, 2017. On March 26, Afni furnished the credit reporting agencies with notice of the account. On May 31, Afni received a letter from the consumer disputing the account. In response, Afni ceased communication and initiated an investigation. As a result of the investigation, Afni reached out to *** ***Afni mailed a validation letter to the consumer on June Additionally, that same day, Afni mailed the account billing statements to the consumer as validation on the account. Also on June 12, Afni received a dispute from the credit reporting agencies, reviewed all relevant information, and responded appropriately. On June 13, Afni received another dispute from the credit reporting agencies; while Afni has not responded yet, Afni will respond appropriately. Later that same day, Afni received an additional letter from the consumer disputing the accountIn response, Afni ceased communication and initiated another investigationOn June 20, 2017, Afni received this complaint. In response, Afni continued to cease communication and continued the investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concerns, the account has not been purchased by Afni. Afni received the account from *** *** and acts as an agent on behalf of *** ***; therefore the consumer would not have a contract with Afni. As a courtesy to the consumer, Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if she would like to discuss the account, she may contact a Regulatory Specialist at *** ***

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On August 4, 2017, *** Communications forwarded the subject account, *** Communications account #: ***, Afni, Incaccount #: ***, with Afni for collections
on the balance of $The account is for services established on May 16, 2014, until *** Communications considered the account delinquent on March 6, 2015. The billing address associated with the account is *** *** *** *** ***, Newport News, VA 23608, which is the same address the consumer listed on her complaint. Afni mailed the initial notice of the account on or about August 8, 2017. On December 12, 2017, Afni furnished the credit reporting agencies with notice of the accountOn December 27, 2017, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has provided bill copies for the consumer's reference. To address the consumer’s concern, when a consumer submits a dispute through the credit reporting agencies, Afni responds directly to the credit reporting agencies. Additionally, the state of Virginia does not require a license to collect on a debt. The account was updated as identity theft as Ms***s denied knowledge of any service with *** Communications. Placing a fraud alert with the credit reporting agencies is a suggestion and not required to investigate a fraud claim. An FTC fraud affidavit is attached for the consumer’s completion. This document and any supporting documents should be completed and returned directly to *** Communications. A notary signature and a copy of a police report are required. As of now, your claim of fraud will cease all collections by Afni on this account. If any information has been reported to the credit reporting agencies, it will be requested to be removedPlease contact *** Customer Support at *** ***. Please be aware that it can take the credit reporting agencies up to days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On April 26, 2017, *** Network forwarded the subject account, *** Network account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance of $$***The account is for satellite services considered the delinquent on February 3, 2016. The billing address associated with the account is ** *** *** ** *** *, Bluffton, GA 39824. Afni mailed the initial notice of the account on or about April 27, 2017. On May 28, 2017, Afni furnished the credit reporting agencies with notice of the account. On October 18, 2017, Afni received a general letter of dispute from the consumer. As a result, Afni ceased collections and initiated an investigation of the account. As a result of the investigation, Afni mailed a validation letter to the consumer on October 19, On December 9, 2017, Afni received this complaint. Afni has provided bill copies for the consumer's reference. To address the consumer’s concern, on November 14, 2017, *** Network requested Afni to cease collections and return the account. Afni is no longer the collection agency handling the subject account. Afni has sent a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies up to days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if she would like to discuss the account, she may contact *** Network at ***

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On December 14, 2016, *** *** forwarded the subject account, *** *** account #: ***, Afni Incaccount #: ***, with Afni for collections on the
balance of $The account for cellular phone services was established on July 7, 2012, until *** *** considered the account delinquent on August 1, 2012. The billing address associated with the account is *** *** *** ***, Orlando, FL 32817, which is the same address the consumer listed on the complaint, and the phone number is ***. Afni mailed the initial notice of the account on January 26, to *** *** *** ***, Orlando, FL 32817, which is the same address the consumer listed on the complaint. On March 19th, Afni furnished the subject account to the credit reporting agencies. On May 31, 2017, Afni received this complaint. Afni has had no communication with the consumer until receiving this complaint. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, the subject account has not been purchased by Afni. Afni received the account from *** *** and acts as an agent on behalf of *** ***; therefore the consumer would not have had any prior business with Afni. As the consumer has requested, Afni will no longer contact the consumer about this account. As a courtesy to the consumer, Afni has sent a request to the credit reporting agencies to remove the account from the consumer’s credit report. Additionally, Afni has attached a credit deletion letter per the consumer’s request. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if he would like to discuss the account, he may contact a Regulatory Specialist at *** ***

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On December 21, 2016, *** forwarded the subject account, *** account #: ***, Afni, Incaccount #: ***, with Afni for collections on the balance of $1,The account is for cellular services established on September 18, 2001, until *** considered the account delinquent on February 28, 2016. The service was active for years and the account was being paid during that time. The billing address associated with the account is ** *** ***, San Antonio, TX 78265, and the phone numbers are *** and ***. Afni mailed the initial notice of the account on December 27, 2016. On February 5, 2017, Afni furnished the credit reporting agencies with notice of the account. Between March 28th and June 28th, Afni received multiple disputes from the credit reporting agencies, reviewed all relevant information, and responded appropriately. On April 2nd, Afni updated the credit reporting agencies on the disputed status of the account. On August 21st, Afni received a letter from the consumer disputing the account with a refusal to pay. In response, Afni ceased communication and initiated an investigationOn September 12, 2017, Afni received the original complaint. In response, Afni continued to cease communication and continued an investigation. On September 14, 2017, Afni received a rejection from the consumer on Afni’s initial response who is now stating the debt is a result of identity theft. Afni has attached copies of the account billing statements to this response for the consumer’s referenceTo address the consumer’s concern, the account has been updated as identity theft as the consumer stated this is not her account. As stated in the previous response, the subject account has not been purchased by Afni. Afni received the account from *** and acts as an agent on behalf of ***; therefore, the consumer would not have a contract with Afni. Afni is a third party collection agency and does not own this debt. Additionally, a signed contract is not required to establish telephone service. Afni has attached identity theft information for completion by the consumer. The consumer should fill out this information and return it to *** Fraud Management, OCA Dispute, KSOPHE0202-2C516, *** Parkway, Overland Park, KS 66251, so *** can conduct a thorough investigation regarding the consumer’s fraud claimsThe consumer may also contact *** Fraud directly at *** if she has any questions regarding the fraud or investigation process. Upon completion of the fraud investigation, if it is determined by *** to be a valid case of fraud / identity theft, the account will be closed and removed from the consumer’s credit report. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if she would like to discuss the account, she may contact a Consumer Relations Specialist at *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12305527, and find that this resolution is satisfactory to me

This is in response to your Revdex.com inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On December 14, 2016, *** *** forwarded the subject account, *** *** account #: 5***, Afni, Incaccount #: ***, with Afni for collections on the
balance of $The account is for cellular services established on December 27, 2011, until *** *** considered the account delinquent on May 25, 2012. The billing address associated with the account is *** *** ***, Lillington, NC 27546, and the phone number is ***. Afni attempted to mail the initial notice of the account to the consumer on January 20, 2017, to 1* *** *** Elkton, MD 21921, which is the same address the consumer listed on the complaint, and received notice of returned mail. Afni mailed a new initial notice on the account on April 14th. On March 19, 2017, Afni furnished the credit reporting agencies with notice of the account. Between March 27th and September 14th, Afni received multiple disputes from the credit reporting agencies, reviewed all relevant information, and responded appropriately. On April 2nd, Afni updated the credit reporting agencies on the disputed status of the account. On November 6th, Afni received an email from the consumer requesting payment for deletion. Afni does not accept payment for deletion on consumer credit reportsOn November 7, 2017, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. Afni has provided bill copies for the consumer's reference. On November 9th, Afni received another dispute from the credit reporting agencies; while Afni has not responded yet, Afni will respond appropriately. To address the consumer’s concern, when a consumer submits a dispute through the credit reporting agencies, Afni responds directly to the credit reporting agencies. The account was updated as identity theft as Mr*** denied knowledge of any service with ***. A fraud packet is attached for Mr*** for completion. Afni encourages the consumer to return the Fraud Affidavit within days to *** for investigation. The completed affidavit can be faxed to *** at *** ***. Additionally, *** does not require a police report. Placing a fraud alert with the credit reporting agencies is a suggestion and not required to investigate a fraud claim. The consumer may also contact ***'s Fraud Department at (866) 718-if they have any questions regarding the fraud process. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies up to days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if he would like to discuss the account, he may contact a Consumer Relations Specialist at *** ***