Hi [redacted] , I'm so sorry to hear about the issues with your [redacted] gift cardsUnfortunately, these cards are no longer covered by our 100-day guarantee and are not eligible for a refund at this timeWe do check the balances of our cards prior to sale, but there are still some circumstances that may occur that are out of our controlAs a result, we offer the 100-day guarantee so we can help out with any problems I apologize again for this inconvenience and appreciate your understanding Have a wonderful day!
Hi ***, Thanks for reaching out! I truly apologize for this issueAs our third party verification declined your order, we will be unable to accept any future orders from your accountI do apologize for the inconvenienceAt this time, I suggest trying out our parent company, RetailMeNot They have a similar selection in giftcards and will be able to assist you with an orderPlease reach out to our Happiness Team at [email protected] if you have any other questionsThank you for understanding!
Hi there! I'm sorry to hear about the issueHave you tried contacting RetailMeNot to see if they are able to help you understand what might be the issue with your order?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
no more cheating, I need answers for these cards! Revdex.com IS ONLY MY FIRST STEP [redacted] *** value $[redacted] *** value $[redacted] *** value $[redacted] *** value $[redacted] *** value $[redacted] *** value should be $426, but only have $
Hi [redacted] , Thank you for reaching out to usI'm so sorry for this issueOur Happiness Team will be able to help out.Could you please reply to this message with an order number so that I am able to forward it to them? Thank you!
Hi [redacted] Yes, we are indeed a legitimate business and our hours are am to 4:pm MSTI took a look at your account and the transaction errors show your information has been misentered or your bank has declined the transactionI will give you a call to relay more in-depth information
Hi there!I'm so sorry to hear about this issueNormally, our Happiness Team will respond within hours if you have left an e-mail or voice message with usCould you please reply to this message with your order number? I will forward it to our team so that they are able to help you outThank you!
Hi ***, Thank you for reaching out to us, I am so sorry for this issueOur team has been working to get this resolved, and you will receive an email today with a link to your Paypal payment I sincerely apologize for the inconvenience you experiencedPlease let us know if you have any other questions or concerns, and have a great day!
Hi ***! I'm so sorry to hear about this issueWe understand that it can be very frustrating when an order get rejectedUnfortunately, we are unable to to take any further orders as your initial order did not pass through our third party verificationWe are continuously working with our third party verification team to get more orders through.I'm really sorry for this inconveniencePlease let us know if we can answer any further questionsHave a great day!
Hello, I wanted you to know that Giftcard Zen finally did issue the credit they promised on this and the case is now resolved.Thank you for your assistance[redacted] ***
Hi! Thank you for reaching out to usI'm so sorry to hear about the experience you've had on our websitePlease reach out to our Happiness Team at [email protected] with your order numberThey would be happy to help find where your payment might beI'm sorry for the inconvenience!
that was not an acceptable reply! I want to know specifically why I can no longer order gift cards from the previously states sitesi am not a security riski order cards for mom with her bank card an I order cards for myself with my bank cardthey are all delivered to the same addressnothing has changed but all of a sudden all my orders were rejectedI WANT TO KNOW SPECIFICALLY WHY AND ALSO HOW THIS WILL BE FIXED!!!!! I WILL ACCEPT NOTHING ELSE EXCEPT FOR THIS RESOLUTION!!!
I'm so sorry to hear about the issue you've experienced! We always get back to our customers so if you've left a message or sent an e-mail we will get back to youOur Happiness Team will be the ones to help you outThank you for your patience and I'm so sorry for the delay!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are simply reiterating an ethically compromised business practiceAs spelled out in the complaint, standard practice among companies that purchase gift cards is to make an offer to the customer (seller) and then verify the balance of that card before paying out the offer amountWhat GiftCardZen wants to do is make an offer and hold it for business days (in my case because they were 'busy') to see what the market conditions are for accepting or rejecting that card (NOT simply verifying the card balance)At that point of submitting the card based on their offer, they effectively own the asset of the card because I couldn't sell it elsewhere during that holding period (because if they accept it, they'll want the agreement followed through with the sending of the cards)So, again, they want to have their cake and eat it too How this worked in my situationOn June 29, I accepted an offer of $for a $ [redacted] Gift Card (total, so $for $in gift cards)They held the offer for business days and finally rejected it on July with no explanationAfter emailing them, they suggested they simply had too much inventory to purchase the cardsThe only thing is, they were still publishing the same offer online at $for $in GC (i.ethey didn't remove the offer even though they already had enough supply)What they really meant was, we have enough inventory at that rate, but we'll buy them from you for a lower rateOne day later, they lowered the online offer to $for $in GCMeanwhile, during those business days I was effectively blocked from selling to any of the other vendors suggested because they had the right of first refusal that is a 'wait and see' approach I highlighted this in an email to them with part of it reading:Trust: you wanted to know when you’ve violated “the ultimate value for this business"Honoring the terms of an offer is pretty much what trust meansI hope High Standards doesn’t mean: we made you an offer that we then changed our minds about, so we rejected the orderThat’s complete mistrust There is no transparency about their "additional approval process" that indicates they can reject the card because they already have enough inventoryIf they have enough inventory, then they can remove the offer on their siteThink about the reverse of this process, I purchase a product at a certain price and receive a confirmation email saying it will ship in four business daysFour days later, I receive an email from them saying they are 'sold out' and that they are happy to now sell it to me for more money than my original purchaseThere is no way they maintain a Revdex.com accreditation without a massive overhaul of transparency about their selling process if that would even satisfy Revdex.com at allThey have every right to respond to market conditions, but not after making an offer and even upon rejecting it still publish the same offer onlineIt is misleading and mistrustful They have not responded to this part of the complaint, which really strikes at the core of the issueYes, I want them to resolve my issue and pay my amount because they should honor their agreement and commit in multiple places on the website to doing soPlease click on "Our Values" and read through how many commitments they violated in this transactionThere is no personal offense taken here, just simply shining a light on an ethically compromised business practice inconsistent with the broader market and subversive in its execution Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I beleive business didnt make any steps to satisfy me with inconviniece that was caused Regards, [redacted]
Hi [redacted] , Our apologies for the issue! As your order had been declined by our third party verification system, we will be unable to accept future orders from youWe are consistently working with our third party verification team to accept more order, but will be unable to accept order at this time from customer who fail to pass the verificationOur Happiness Team has already given you all of the information we are given, but if you would like to speak about the issue more, please e-mail them at [redacted] We do suggest trying out our competitors while we attempt to resolve this issueOur apologies for the inconvenience!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hi [redacted] , I'm so sorry to hear about the issues with your [redacted] gift cardsUnfortunately, these cards are no longer covered by our 100-day guarantee and are not eligible for a refund at this timeWe do check the balances of our cards prior to sale, but there are still some circumstances that may occur that are out of our controlAs a result, we offer the 100-day guarantee so we can help out with any problems I apologize again for this inconvenience and appreciate your understanding Have a wonderful day!
Hi ***, Thanks for reaching out! I truly apologize for this issueAs our third party verification declined your order, we will be unable to accept any future orders from your accountI do apologize for the inconvenienceAt this time, I suggest trying out our parent company, RetailMeNot They have a similar selection in giftcards and will be able to assist you with an orderPlease reach out to our Happiness Team at [email protected] if you have any other questionsThank you for understanding!
Hi there! I'm sorry to hear about the issueHave you tried contacting RetailMeNot to see if they are able to help you understand what might be the issue with your order?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
no more cheating, I need answers for these cards! Revdex.com IS ONLY MY FIRST STEP [redacted] *** value $[redacted] *** value $[redacted] *** value $[redacted] *** value $[redacted] *** value $[redacted] *** value should be $426, but only have $
Hi [redacted] , Thank you for reaching out to usI'm so sorry for this issueOur Happiness Team will be able to help out.Could you please reply to this message with an order number so that I am able to forward it to them? Thank you!
Hi [redacted] Yes, we are indeed a legitimate business and our hours are am to 4:pm MSTI took a look at your account and the transaction errors show your information has been misentered or your bank has declined the transactionI will give you a call to relay more in-depth information
Hi there!I'm so sorry to hear about this issueNormally, our Happiness Team will respond within hours if you have left an e-mail or voice message with usCould you please reply to this message with your order number? I will forward it to our team so that they are able to help you outThank you!
Hi ***, Thank you for reaching out to us, I am so sorry for this issueOur team has been working to get this resolved, and you will receive an email today with a link to your Paypal payment I sincerely apologize for the inconvenience you experiencedPlease let us know if you have any other questions or concerns, and have a great day!
Hi ***! I'm so sorry to hear about this issueWe understand that it can be very frustrating when an order get rejectedUnfortunately, we are unable to to take any further orders as your initial order did not pass through our third party verificationWe are continuously working with our third party verification team to get more orders through.I'm really sorry for this inconveniencePlease let us know if we can answer any further questionsHave a great day!
Please reach us at [email protected] for assistance with this issue
Hello, I wanted you to know that Giftcard Zen finally did issue the credit they promised on this and the case is now resolved.Thank you for your assistance[redacted] ***
Hi! Thank you for reaching out to usI'm so sorry to hear about the experience you've had on our websitePlease reach out to our Happiness Team at [email protected] with your order numberThey would be happy to help find where your payment might beI'm sorry for the inconvenience!
that was not an acceptable reply! I want to know specifically why I can no longer order gift cards from the previously states sitesi am not a security riski order cards for mom with her bank card an I order cards for myself with my bank cardthey are all delivered to the same addressnothing has changed but all of a sudden all my orders were rejectedI WANT TO KNOW SPECIFICALLY WHY AND ALSO HOW THIS WILL BE FIXED!!!!! I WILL ACCEPT NOTHING ELSE EXCEPT FOR THIS RESOLUTION!!!
I'm so sorry to hear about the issue you've experienced! We always get back to our customers so if you've left a message or sent an e-mail we will get back to youOur Happiness Team will be the ones to help you outThank you for your patience and I'm so sorry for the delay!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are simply reiterating an ethically compromised business practiceAs spelled out in the complaint, standard practice among companies that purchase gift cards is to make an offer to the customer (seller) and then verify the balance of that card before paying out the offer amountWhat GiftCardZen wants to do is make an offer and hold it for business days (in my case because they were 'busy') to see what the market conditions are for accepting or rejecting that card (NOT simply verifying the card balance)At that point of submitting the card based on their offer, they effectively own the asset of the card because I couldn't sell it elsewhere during that holding period (because if they accept it, they'll want the agreement followed through with the sending of the cards)So, again, they want to have their cake and eat it too How this worked in my situationOn June 29, I accepted an offer of $for a $ [redacted] Gift Card (total, so $for $in gift cards)They held the offer for business days and finally rejected it on July with no explanationAfter emailing them, they suggested they simply had too much inventory to purchase the cardsThe only thing is, they were still publishing the same offer online at $for $in GC (i.ethey didn't remove the offer even though they already had enough supply)What they really meant was, we have enough inventory at that rate, but we'll buy them from you for a lower rateOne day later, they lowered the online offer to $for $in GCMeanwhile, during those business days I was effectively blocked from selling to any of the other vendors suggested because they had the right of first refusal that is a 'wait and see' approach I highlighted this in an email to them with part of it reading:Trust: you wanted to know when you’ve violated “the ultimate value for this business"Honoring the terms of an offer is pretty much what trust meansI hope High Standards doesn’t mean: we made you an offer that we then changed our minds about, so we rejected the orderThat’s complete mistrust There is no transparency about their "additional approval process" that indicates they can reject the card because they already have enough inventoryIf they have enough inventory, then they can remove the offer on their siteThink about the reverse of this process, I purchase a product at a certain price and receive a confirmation email saying it will ship in four business daysFour days later, I receive an email from them saying they are 'sold out' and that they are happy to now sell it to me for more money than my original purchaseThere is no way they maintain a Revdex.com accreditation without a massive overhaul of transparency about their selling process if that would even satisfy Revdex.com at allThey have every right to respond to market conditions, but not after making an offer and even upon rejecting it still publish the same offer onlineIt is misleading and mistrustful They have not responded to this part of the complaint, which really strikes at the core of the issueYes, I want them to resolve my issue and pay my amount because they should honor their agreement and commit in multiple places on the website to doing soPlease click on "Our Values" and read through how many commitments they violated in this transactionThere is no personal offense taken here, just simply shining a light on an ethically compromised business practice inconsistent with the broader market and subversive in its execution Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I beleive business didnt make any steps to satisfy me with inconviniece that was caused Regards, [redacted]
Hi [redacted] , Our apologies for the issue! As your order had been declined by our third party verification system, we will be unable to accept future orders from youWe are consistently working with our third party verification team to accept more order, but will be unable to accept order at this time from customer who fail to pass the verificationOur Happiness Team has already given you all of the information we are given, but if you would like to speak about the issue more, please e-mail them at [redacted] We do suggest trying out our competitors while we attempt to resolve this issueOur apologies for the inconvenience!
The response the business offered is of no help
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]