I have reached out to your support team and
nothing has been done I still do not have access to my money and when I called my bank they informed me that no refund was issued by your company I was unable to buy my nephew his graduation present and will now have to pay an extra $to purchase the item The only way this can be resolved is that your company refund my original monies and compensate me in someway for the extra $that I will now have to come up with Thank you
Hi, Thanks for reaching out to us! We are truly sorry for the issue you've experienced with your ordersThis is indeed, a frustrating situationPlease e-mail us at [email protected] and our Support Team would be happy to assist you with this matterThank you!
I would like to know why my transaction was flagged by your security software and it can be fixed. I purchased two card from you that were approved and according to email I received they are currently in transitSo why were my other orders flagged? Unless someone in your company corrects this, it will continue to be a problem
Hi **! We do apologize for the issueOur Team will be reaching out to you today with a resolutionPlease let us know if you do not hear from themWe would be happy to assist in the process!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They sent the copies of the first transactions which, per my complaint, I had acknowledged I received but it was not issued within one business day as the initial email they sent stated I requested a full refund on the last order due to my inconveniences and the document sent only reflects a partial refund Finally, not once have they apologized to me for the inconveniences and frustration they had caused me I reject the business' response as it does not satisfy my requested resolution
Regards,
*** ***
This is unacceptable. We purchased a series of gift cards and expect that the advertised value of said gift cards is exactly what we receive. We were in line at Lowe's and completely embarrassed and caught off guard when our balance fell short of $482. Yelp reviews by numerous consumers confirm that this is a standard practice of GCZ and for them to brush off consumer complaints with some canned statement is utterly unacceptable. GCZ advertised a product for sale at a certain value. We did not receive the product we purchased and had to come out of pocket in the amount of $52. Had we known this beforehand, I could have gone through another website and prevented this from happening. We want our $refunded so that we are made whole. This was not OUR fault. We should NOT be out $for something that is NOT our fault. GCZ needs to do the right thing and reimburse us our $52. I want this escalated to the owner and not a random "Hero of Happiness" because they obviously do not care about their customer's happiness
HI ***, I'm so sorry for the poor experience you have had with selling these gift cardsWe've spoken to each of the teams involved and will be able to provide a resolution to your caseWe will be sending you a payment for the cardsAdditionally, we have send more details about the
cards to your email address.Let us know if you have any other questions by reaching out to [email protected] you!
Giftcard Zen apologizes for any inconveniences caused by the issues mentionedRefunds have been filed for all mentioned issues and as a sign of good will we have refunded a total of as opposed to only for the trouble card from order ***Receipt refunds have been attached for
reference and record keepingWe're sorry!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi! I'm so sorry for the issue you've experienced with your cardsWe do check all of our cards prior to sale, although there are sometimes circumstances beyond our control that cause an issue with a cardYou should have no worries with future orders, as each of our cards is covered by our
guaranteeIf you would like more information on this, please e-mail our Happiness Team at ***Thank you!
Hi ***, I'm so sorry for the poor experience with your orderIt is not always the payment type that will cause our verification team to decline an orderThey look at several other factors within the account before making a decisionI'm so sorry but we will be unable to change that decision. I'm sorry for the inconvenienceThank you for understanding!
I offer my apologies for the incident with this card! Our Loss Prevention team started researching this card on July 16th and filed a refund for the card today, July 20thI have attached a copy of the refund receipt for record keepingAgain, my apologies for the hassle and inconvenience!
Hi ***, unfortunately our security system did indeed flag your most recent order and we were unable to continue with the transactionI apologize for this inconvenience and hassleEach order is assessed individually by our security system and if the order is not approved we are unable to
proceed with the orderYou are welcome to attempt another order if you choose and if the order is approved we will be happy to release it
If you had responded to my issue in a timely matter I would not be going thru thisThe issue wasn't weight with postage but size of envelope according to my postman ***I request my refund now as you know its on its way back to you and you either reship it back to me correctly when it arrives (at least a week) or you show me your lisiting for another culvers card you have and ship that one nowIf you don't have another one to replace it, what good does it do me? I still have to wait the additional minof another weekPlease show Customer service and refund nowand replace. Thanks-***
I am totally confused and stunned by the continuing lies and
misinformation from Zen. I got the above message on 2/9. That was not our contract which only provided that they send me a check directly. Also 0n 2/I received an email from Ryan stating "we will gladly send our check.." So which lies am I supposed to accept? This is the most chaotic and dishonest company I've dealt with. Kindly tell me what is happening since Ryan will say anything. I have not received anything from these scammers. Under our contract weeks was the maxlimit for the check to me. That would be 2/
This is not an acceptable responseI would like to be contacted via phone by Giftcard zen so that I can speak with someone about the multiple negative experiences that I have had
Hi ***, Thank you for reaching out! I'm really sorry to hear about the issue with this cardI took a look into the order and we have refunded the full amount paid for this cardUnfortunately, our system does not allow for us to refund more that what the customer has paidI apologize
for the problem with the gift card you have purchased. We are always working on improving our process and consistently have our Loss Prevention Team looking into all of our card issues. Thank you for understanding!
Hi there! I'm sorry to hear about the issue you are havingOur team has a high volume of inquiries coming in but will be reaching back out to you shortlyThank you for your patience during this timeI'm so sorry for the delay!
this explanation doesn’t make any sense and provides conflicting information with other information already provided by your company if you were able to resubmit the email address in question then only email address was affected and additionally you were able to resubmit thatOr everything you are saying is largely inaccurate/fraudulent and there’s something else going on here. I routinely have dealt with credit card risk management providersIt makes no sense that you are rejecting either of the emails supposedly provided nor does the problem actually appear to be linked to the emailsFurther, clearly I’m not a fraud riskI’ve verified the information with you at length and I’ve even gone so far as to file a formal complaint via the Revdex.com because the explanations I’ve been receiving are so absurd. you are also a private business with the ability to accept credit cards/exempt a specific person from the fraud risk systemThis is just common senseOtherwise this begins to appear like you are treating me in a prejudicial/unfair way specifically or literally aren’t competent to be in business or have people’s money to do business. please actually be a business and figure out how to transact with a customer who clearly poses no fraud risk
Hi *** *y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a *** dispute the processor was unable to complete our attempted refundWe have been unable to take action as *** had a
hold on the transaction while they reviewed the case you filedNow that the case has been closed by *** we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records
I have reached out to your support team and
nothing has been done I still do not have access to my money and when I called my bank they informed me that no refund was issued by your company I was unable to buy my nephew his graduation present and will now have to pay an extra $to purchase the item The only way this can be resolved is that your company refund my original monies and compensate me in someway for the extra $that I will now have to come up with Thank you
Hi, Thanks for reaching out to us! We are truly sorry for the issue you've experienced with your ordersThis is indeed, a frustrating situationPlease e-mail us at [email protected] and our Support Team would be happy to assist you with this matterThank you!
I would like to know why my transaction was flagged by your security software and it can be fixed. I purchased two card from you that were approved and according to email I received they are currently in transitSo why were my other orders flagged? Unless someone in your company corrects this, it will continue to be a problem
Hi **! We do apologize for the issueOur Team will be reaching out to you today with a resolutionPlease let us know if you do not hear from themWe would be happy to assist in the process!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They sent the copies of the first transactions which, per my complaint, I had acknowledged I received but it was not issued within one business day as the initial email they sent stated I requested a full refund on the last order due to my inconveniences and the document sent only reflects a partial refund Finally, not once have they apologized to me for the inconveniences and frustration they had caused me I reject the business' response as it does not satisfy my requested resolution
Regards,
*** ***
This is unacceptable. We purchased a series of gift cards and expect that the advertised value of said gift cards is exactly what we receive. We were in line at Lowe's and completely embarrassed and caught off guard when our balance fell short of $482. Yelp reviews by numerous consumers confirm that this is a standard practice of GCZ and for them to brush off consumer complaints with some canned statement is utterly unacceptable. GCZ advertised a product for sale at a certain value. We did not receive the product we purchased and had to come out of pocket in the amount of $52. Had we known this beforehand, I could have gone through another website and prevented this from happening. We want our $refunded so that we are made whole. This was not OUR fault. We should NOT be out $for something that is NOT our fault. GCZ needs to do the right thing and reimburse us our $52. I want this escalated to the owner and not a random "Hero of Happiness" because they obviously do not care about their customer's happiness
HI ***, I'm so sorry for the poor experience you have had with selling these gift cardsWe've spoken to each of the teams involved and will be able to provide a resolution to your caseWe will be sending you a payment for the cardsAdditionally, we have send more details about the
cards to your email address.Let us know if you have any other questions by reaching out to [email protected] you!
Giftcard Zen apologizes for any inconveniences caused by the issues mentionedRefunds have been filed for all mentioned issues and as a sign of good will we have refunded a total of as opposed to only for the trouble card from order ***Receipt refunds have been attached for
reference and record keepingWe're sorry!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi! I'm so sorry for the issue you've experienced with your cardsWe do check all of our cards prior to sale, although there are sometimes circumstances beyond our control that cause an issue with a cardYou should have no worries with future orders, as each of our cards is covered by our
guaranteeIf you would like more information on this, please e-mail our Happiness Team at ***Thank you!
Hi ***, I'm so sorry for the poor experience with your orderIt is not always the payment type that will cause our verification team to decline an orderThey look at several other factors within the account before making a decisionI'm so sorry but we will be unable to change that decision. I'm sorry for the inconvenienceThank you for understanding!
I offer my apologies for the incident with this card! Our Loss Prevention team started researching this card on July 16th and filed a refund for the card today, July 20thI have attached a copy of the refund receipt for record keepingAgain, my apologies for the hassle and inconvenience!
Hi ***, unfortunately our security system did indeed flag your most recent order and we were unable to continue with the transactionI apologize for this inconvenience and hassleEach order is assessed individually by our security system and if the order is not approved we are unable to
proceed with the orderYou are welcome to attempt another order if you choose and if the order is approved we will be happy to release it
If you had responded to my issue in a timely matter I would not be going thru thisThe issue wasn't weight with postage but size of envelope according to my postman ***I request my refund now as you know its on its way back to you and you either reship it back to me correctly when it arrives (at least a week) or you show me your lisiting for another culvers card you have and ship that one nowIf you don't have another one to replace it, what good does it do me? I still have to wait the additional minof another weekPlease show Customer service and refund nowand replace. Thanks-***
I am totally confused and stunned by the continuing lies and
misinformation from Zen. I got the above message on 2/9. That was not our contract which only provided that they send me a check directly. Also 0n 2/I received an email from Ryan stating "we will gladly send our check.." So which lies am I supposed to accept? This is the most chaotic and dishonest company I've dealt with. Kindly tell me what is happening since Ryan will say anything. I have not received anything from these scammers. Under our contract weeks was the maxlimit for the check to me. That would be 2/
This is not an acceptable responseI would like to be contacted via phone by Giftcard zen so that I can speak with someone about the multiple negative experiences that I have had
Hi ***, Thank you for reaching out! I'm really sorry to hear about the issue with this cardI took a look into the order and we have refunded the full amount paid for this cardUnfortunately, our system does not allow for us to refund more that what the customer has paidI apologize
for the problem with the gift card you have purchased. We are always working on improving our process and consistently have our Loss Prevention Team looking into all of our card issues. Thank you for understanding!
Hi there! I'm sorry to hear about the issue you are havingOur team has a high volume of inquiries coming in but will be reaching back out to you shortlyThank you for your patience during this timeI'm so sorry for the delay!
this explanation doesn’t make any sense and provides conflicting information with other information already provided by your company if you were able to resubmit the email address in question then only email address was affected and additionally you were able to resubmit thatOr everything you are saying is largely inaccurate/fraudulent and there’s something else going on here. I routinely have dealt with credit card risk management providersIt makes no sense that you are rejecting either of the emails supposedly provided nor does the problem actually appear to be linked to the emailsFurther, clearly I’m not a fraud riskI’ve verified the information with you at length and I’ve even gone so far as to file a formal complaint via the Revdex.com because the explanations I’ve been receiving are so absurd. you are also a private business with the ability to accept credit cards/exempt a specific person from the fraud risk systemThis is just common senseOtherwise this begins to appear like you are treating me in a prejudicial/unfair way specifically or literally aren’t competent to be in business or have people’s money to do business. please actually be a business and figure out how to transact with a customer who clearly poses no fraud risk
Hi *** *y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a *** dispute the processor was unable to complete our attempted refundWe have been unable to take action as *** had a
hold on the transaction while they reviewed the case you filedNow that the case has been closed by *** we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records