Hi [redacted], Thanks for reaching out! I truly apologize for this issue. As our third party verification declined your order, we will be unable to accept any future orders from your account. I do apologize for the inconvenience. At this time, I suggest trying out our parent company, RetailMeNot....
They have a similar selection in giftcards and will be able to assist you with an order. Please reach out to our Happiness Team at [email protected] if you have any other questions. Thank you for understanding!
Hi [redacted] Yes, we are indeed a legitimate business and our hours are 8 am to 4:30 pm MST. I took a look at your account and the transaction errors show your information has been misentered or your bank has declined the transaction. I will give you a call to relay more in-depth information.
Hi [redacted], I'm so sorry to hear about the poor experience you had with your gift card. I took a look into your order and it looks like it has been refunded. While we aren't able to provide any additional gift cards, as our inventory will not allow it, we are able to provide a $25 Amazon gift card...
as a concession. We know that this does not quite make up for the poor experience but we want you to know that you're concerns are valued. Please reach out to us at [email protected] if you run into any questions. Have a great day!
Hi there! I'm sorry to hear about the issue. Have you tried contacting RetailMeNot to see if they are able to help you understand what might be the issue with your order?
Hi [redacted], I'm so sorry for the problem you've experienced! I was able to look into your account and can see that your order was declined by our third party verification team. This does not mean that anything was done wrong by you. Unfortunately, we do not get a lot of information as to why our third party verification team chose to cancel your order. At this time, we are unable to change that decision, but I do suggest trying out our parent company, RetailMeNot. They have a similar selection in giftcards and will be able to better serve you in placing and order. I do apologize for this inconvenience. We are consistently working to help our customers better and would like to thank you for understanding!
I'm so sorry to hear about the issue you've experienced! We always get back to our customers so if you've left a message or sent an e-mail we will get back to you. Our Happiness Team will be the ones to help you out. Thank you for your patience and I'm so sorry for the delay!
Hi there! I'm so sorry to hear about this issue. Our Happiness Team would be happy to assist you with a refund for the card. Please reach out to them at [email protected]. Thank you!
This business does not seem to take seriously the nature of the problems that it has caused and could have caused. Had I not had sufficient cash on me to cover the cost of the purchase at the restaurant that should have covered by the gift card that was sold to me I could have been arrested. Although I am not a lawyer, there is a term in the law called expectation interest. I expected the gift card to perform as per what was sold to me. Due to the nature of the non performance I was out of pocket $40 due to the negligence of Gift card Zen. Had the agreement been performed as promised, I would not be entitled to the damages, my out of pocket expense due to the non performance of the card that was sold to me.It is very nice that they are very sorry but that does not mitigate the fact that I was terribly embarrassed and could have been arrested had I not had sufficient cash to pay for their mistake. Had I been arrested, you can be sure that this would have been a very serious breach that would have resulted in a very costly lawsuit against Giftcard Zen. This $40 is strictly a matter of principle to me. This company has no principles otherwise they would have stepped in and made this right. I will escalate this to a Federal complaint.
Hi [redacted], Thank you for reaching out to us. I'm so sorry for this issue. Our Happiness Team will be able to help out.Could you please reply to this message with an order number so that I am able to forward it to them? Thank you!
On behalf of Giftcard Zen I offer my apologies for the faulty card that was mailed out. This card did indeed have an issue and in response a refund check for the card was mailed out on June 22nd. I hope the check has arrived safely and offer my apologies!
Hi [redacted], Again, our apologies for the inconvenience. All orders are processed through a third-party system that verifies order information. If an order is not approved, we are unable to process the order. We are working with the third-party to ensure more successful orders can be completed in the future.
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I beleive business didnt make any steps to satisfy me with inconviniece that was caused
Regards,
[redacted]
Hi [redacted],My apologies for this incident! We recognize this transaction as being unauthorized and have issued a full refund in addition to freezing the account so no further transactions can occur. Please let us know if we can offer any additional assistance and take care!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are simply reiterating an ethically compromised business practice. As spelled out in the complaint, standard practice among companies that purchase gift cards is to make an offer to the customer (seller) and then verify the balance of that card before paying out the offer amount. What GiftCardZen wants to do is make an offer and hold it for 2 business days (4 in my case because they were 'busy') to see what the market conditions are for accepting or rejecting that card (NOT simply verifying the card balance). At that point of submitting the card based on their offer, they effectively own the asset of the card because I couldn't sell it elsewhere during that holding period (because if they accept it, they'll want the agreement followed through with the sending of the cards). So, again, they want to have their cake and eat it too. How this worked in my situation. On June 29, I accepted an offer of $40 for a $50 [redacted] Gift Card (5 total, so $200 for $250 in gift cards). They held the offer for 4 business days and finally rejected it on July 3 with no explanation. After emailing them, they suggested they simply had too much inventory to purchase the cards. The only thing is, they were still publishing the same offer online at $40 for $50 in GC (i.e. they didn't remove the offer even though they already had enough supply). What they really meant was, we have enough inventory at that rate, but we'll buy them from you for a lower rate. One day later, they lowered the online offer to $35 for $50 in GC. Meanwhile, during those 4 business days I was effectively blocked from selling to any of the other vendors suggested because they had the right of first refusal that is a 'wait and see' approach. I highlighted this in an email to them with part of it reading:Trust: you wanted to know when you’ve violated “the ultimate value for this business". Honoring the terms of an offer is pretty much what trust means. I hope High Standards doesn’t mean: we made you an offer that we then changed our minds about, so we rejected the order. That’s complete mistrust. There is no transparency about their "additional approval process" that indicates they can reject the card because they already have enough inventory. If they have enough inventory, then they can remove the offer on their site. Think about the reverse of this process, I purchase a product at a certain price and receive a confirmation email saying it will ship in four business days. Four days later, I receive an email from them saying they are 'sold out' and that they are happy to now sell it to me for more money than my original purchase. There is no way they maintain a Revdex.com accreditation without a massive overhaul of transparency about their selling process if that would even satisfy Revdex.com at all. They have every right to respond to market conditions, but not after making an offer and even upon rejecting it still publish the same offer online. It is misleading and mistrustful. They have not responded to this part of the complaint, which really strikes at the core of the issue. Yes, I want them to resolve my issue and pay my amount because they should honor their agreement and commit in multiple places on the website to doing so. Please click on "Our Values" and read through how many commitments they violated in this transaction. There is no personal offense taken here, just simply shining a light on an ethically compromised business practice inconsistent with the broader market and subversive in its execution.
Regards,
[redacted]
Hi [redacted]! Your two orders were approved on the 11th, and you will receive payment via check within 3 to 4 weeks from that date. Please let us know if we can assist with anything else.Sincerely,Sam B[redacted]Director of Customer HappinessGiftcard Zen, Inc.
this response from business is generic and identical to what I received during my initial inquiry point I do not accept this answer, in order for me to accept this answer I wouldn't need to know the exact circumstances that would allow this to happen. In the absence of this description of the exact circumstances this is purely businesses responsibility to make sure the amount giftcard is being sold as the amount it carries. Regardless the warranty status if the card sold was used before it was being sold to me then at the end of the day this is businesses responsibility regardless the warranty. In any case the card was out of warranty for only about 10 days.
I will be pursuing this fraudulent activity.
Hi [redacted], Thanks for reaching out! I truly apologize for this issue. As our third party verification declined your order, we will be unable to accept any future orders from your account. I do apologize for the inconvenience. At this time, I suggest trying out our parent company, RetailMeNot....
They have a similar selection in giftcards and will be able to assist you with an order. Please reach out to our Happiness Team at [email protected] if you have any other questions. Thank you for understanding!
Hi [redacted] Yes, we are indeed a legitimate business and our hours are 8 am to 4:30 pm MST. I took a look at your account and the transaction errors show your information has been misentered or your bank has declined the transaction. I will give you a call to relay more in-depth information.
Hi [redacted], I'm so sorry to hear about the poor experience you had with your gift card. I took a look into your order and it looks like it has been refunded. While we aren't able to provide any additional gift cards, as our inventory will not allow it, we are able to provide a $25 Amazon gift card...
as a concession. We know that this does not quite make up for the poor experience but we want you to know that you're concerns are valued. Please reach out to us at [email protected] if you run into any questions. Have a great day!
Hi there! I'm sorry to hear about the issue. Have you tried contacting RetailMeNot to see if they are able to help you understand what might be the issue with your order?
Hi [redacted], I'm so sorry for the problem you've experienced! I was able to look into your account and can see that your order was declined by our third party verification team. This does not mean that anything was done wrong by you. Unfortunately, we do not get a lot of information as to why our third party verification team chose to cancel your order. At this time, we are unable to change that decision, but I do suggest trying out our parent company, RetailMeNot. They have a similar selection in giftcards and will be able to better serve you in placing and order. I do apologize for this inconvenience. We are consistently working to help our customers better and would like to thank you for understanding!
I'm so sorry to hear about the issue you've experienced! We always get back to our customers so if you've left a message or sent an e-mail we will get back to you. Our Happiness Team will be the ones to help you out. Thank you for your patience and I'm so sorry for the delay!
Hi there! I'm so sorry to hear about this issue. Our Happiness Team would be happy to assist you with a refund for the card. Please reach out to them at [email protected]. Thank you!
This business does not seem to take seriously the nature of the problems that it has caused and could have caused. Had I not had sufficient cash on me to cover the cost of the purchase at the restaurant that should have covered by the gift card that was sold to me I could have been arrested. Although I am not a lawyer, there is a term in the law called expectation interest. I expected the gift card to perform as per what was sold to me. Due to the nature of the non performance I was out of pocket $40 due to the negligence of Gift card Zen. Had the agreement been performed as promised, I would not be entitled to the damages, my out of pocket expense due to the non performance of the card that was sold to me.It is very nice that they are very sorry but that does not mitigate the fact that I was terribly embarrassed and could have been arrested had I not had sufficient cash to pay for their mistake. Had I been arrested, you can be sure that this would have been a very serious breach that would have resulted in a very costly lawsuit against Giftcard Zen. This $40 is strictly a matter of principle to me. This company has no principles otherwise they would have stepped in and made this right. I will escalate this to a Federal complaint.
Hi [redacted], Thank you for reaching out to us. I'm so sorry for this issue. Our Happiness Team will be able to help out.Could you please reply to this message with an order number so that I am able to forward it to them? Thank you!
On behalf of Giftcard Zen I offer my apologies for the faulty card that was mailed out. This card did indeed have an issue and in response a refund check for the card was mailed out on June 22nd. I hope the check has arrived safely and offer my apologies!
Hi [redacted], Again, our apologies for the inconvenience. All orders are processed through a third-party system that verifies order information. If an order is not approved, we are unable to process the order. We are working with the third-party to ensure more successful orders can be completed in the future.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I beleive business didnt make any steps to satisfy me with inconviniece that was caused
Regards,
[redacted]
Hi [redacted],My apologies for this incident! We recognize this transaction as being unauthorized and have issued a full refund in addition to freezing the account so no further transactions can occur. Please let us know if we can offer any additional assistance and take care!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are simply reiterating an ethically compromised business practice. As spelled out in the complaint, standard practice among companies that purchase gift cards is to make an offer to the customer (seller) and then verify the balance of that card before paying out the offer amount. What GiftCardZen wants to do is make an offer and hold it for 2 business days (4 in my case because they were 'busy') to see what the market conditions are for accepting or rejecting that card (NOT simply verifying the card balance). At that point of submitting the card based on their offer, they effectively own the asset of the card because I couldn't sell it elsewhere during that holding period (because if they accept it, they'll want the agreement followed through with the sending of the cards). So, again, they want to have their cake and eat it too. How this worked in my situation. On June 29, I accepted an offer of $40 for a $50 [redacted] Gift Card (5 total, so $200 for $250 in gift cards). They held the offer for 4 business days and finally rejected it on July 3 with no explanation. After emailing them, they suggested they simply had too much inventory to purchase the cards. The only thing is, they were still publishing the same offer online at $40 for $50 in GC (i.e. they didn't remove the offer even though they already had enough supply). What they really meant was, we have enough inventory at that rate, but we'll buy them from you for a lower rate. One day later, they lowered the online offer to $35 for $50 in GC. Meanwhile, during those 4 business days I was effectively blocked from selling to any of the other vendors suggested because they had the right of first refusal that is a 'wait and see' approach. I highlighted this in an email to them with part of it reading:Trust: you wanted to know when you’ve violated “the ultimate value for this business". Honoring the terms of an offer is pretty much what trust means. I hope High Standards doesn’t mean: we made you an offer that we then changed our minds about, so we rejected the order. That’s complete mistrust. There is no transparency about their "additional approval process" that indicates they can reject the card because they already have enough inventory. If they have enough inventory, then they can remove the offer on their site. Think about the reverse of this process, I purchase a product at a certain price and receive a confirmation email saying it will ship in four business days. Four days later, I receive an email from them saying they are 'sold out' and that they are happy to now sell it to me for more money than my original purchase. There is no way they maintain a Revdex.com accreditation without a massive overhaul of transparency about their selling process if that would even satisfy Revdex.com at all. They have every right to respond to market conditions, but not after making an offer and even upon rejecting it still publish the same offer online. It is misleading and mistrustful. They have not responded to this part of the complaint, which really strikes at the core of the issue. Yes, I want them to resolve my issue and pay my amount because they should honor their agreement and commit in multiple places on the website to doing so. Please click on "Our Values" and read through how many commitments they violated in this transaction. There is no personal offense taken here, just simply shining a light on an ethically compromised business practice inconsistent with the broader market and subversive in its execution.
Regards,
[redacted]
Please reach us at [email protected] for assistance with this issue.
Hi [redacted]! Your two orders were approved on the 11th, and you will receive payment via check within 3 to 4 weeks from that date. Please let us know if we can assist with anything else.Sincerely,Sam B[redacted]Director of Customer HappinessGiftcard Zen, Inc.
this response from business is generic and identical to what I received during my initial inquiry point I do not accept this answer, in order for me to accept this answer I wouldn't need to know the exact circumstances that would allow this to happen. In the absence of this description of the exact circumstances this is purely businesses responsibility to make sure the amount giftcard is being sold as the amount it carries. Regardless the warranty status if the card sold was used before it was being sold to me then at the end of the day this is businesses responsibility regardless the warranty. In any case the card was out of warranty for only about 10 days.
The response the business offered is of no help.
Revdex.com:I've received the money. Thank you for your help.
Regards,
[redacted]