I'm so sorry for the issue, ***! We do not anticipate our cards having issues as we do check all of them before saleThere are sometimes circumstances that are beyond our control that will cause an issue with a cardFor these instances, we have our guarantee in placeThe guarantee allows for a full refund for the amount paid for the cardUnfortunately, we are unable to refund any more than what was paid for the card at this timeWe are always working with our Tech Team to help our customers in more efficient waysI am very sorry for having to pay the extra amount at the registerIf this issues ever arises again, you can always reach out to our Support Team at ***Thank you!
Hi ***, I'm sorry for the problem with your ordersAs each of the orders was declined by our third party verification team, we will be unable to accept any further orders from you accountI'm sorry for the inconvenience. At this time, I suggest trying out our competitorsThey will have similar gift cards and will be able to help you in placing an order. Thank you for understanding!
Hi *** *y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a *** dispute the processor was unable to complete our attempted refundWe have been unable to take action as *** had a hold on the transaction while they reviewed the case you filedNow that the case has been closed by *** we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records
Hi ***, My apologies about the inconveniences with trying to place an orderOur orders go through a security review system that verifies order information to protect our customers from possibly fraudulent charges with their payment informationUnfortunately, it appears the security review
system was not able to verify your order information and has declined the orderThey are unable to provide further information so that no information can be spread on how to get around the system, further protecting our customersAgain, we apologize about the inconveniences this has causedPlease let us know if we can assist further and have a great day!
Thanks for reaching out and expressing your concern! We check each and every card as they are reported to ensure proper handling and the security of our customers. Every card that is reported bad to us must undergo a stringent background check to determine where these cards came from and how...
they were spent to prevent future occurrences. We do not push back on these cards without having performed our due diligence. We have tracked these cards from where they were initially purchased and can confirm that of the 10+ cards you requested refunding came from individuals throughout the U.S.. Our system indicates that you claimed these cards on 5/28/2015 and were the only individual with access to these cards other than Giftcard Zen inc. Further review of these cards confirmed that they were all redeemed in store at a single Bloomingdales located in Bridgewater, NJ; which is approximately 32 miles from your residence on 6/2/2015 and 6/4/2015. Have a great day!
Attached is a copy of the email that I am still waiting on a response from Giftcard Zen Inc. The...
email was sent to the same email address that provided the Revdex.com. And according to there website, customer service answers the phone 8am to 4:30pm, I left a message and still waiting on a reply to that as well. [redacted]
Hi [redacted], Thank you for reaching out here! I want to apologize for the issue you experienced with your card. We do have our 100 day guarantee in place on all of our cards to protect our customers as well as encourage them to use their cards closer to time of purchase. For this reason, we are...
unable to offer a refund for this card. I'm so sorry for the inconvenience. If you'd like more information about our 100 day guarantee, please reach out to our Happiness Team at [email protected]. Thank you!
Hi [redacted]! I'm sorry for the issue. At this time, we are only able to send payment through PayPal. Our Happiness Team will be able to help you set up a PayPal account. Please reach out to them at [email protected]. Thank you!
Hi **! Thanks for reaching out to us and my apologies for the issue! It sounds like our Loss Prevention Team may have needed more information about your card before refunding. We never want to accuse our customers of spending a card when they did not, but we do need to validate the information our...
Loss Prevention Team was able to find. Please respond to our Happiness Team and they would be happy to assist you in a refund. Again, my apologies for the miss communication with your cards. Please feel free to reach out to us at [email protected] if there is anything else we can do to assist you. Have a great weekend!
Hi there!I'm so sorry to hear about this issue. Normally, our Happiness Team will respond within 24 hours if you have left an e-mail or voice message with us. Could you please reply to this message with your order number? I will forward it to our team so that they are able to help you out. Thank you!
no more cheating, I need answers for these cards! Revdex.com IS ONLY MY FIRST STEP. [redacted] value $405[redacted] value $40.92[redacted] value $94.78[redacted] [redacted] value $200[redacted] value $92.87[redacted] value
should be $426, but only have $23.91
Hi [redacted], I'm so sorry to hear about the issues with your [redacted] gift cards. Unfortunately, these cards are no longer covered by our 100-day guarantee and are not eligible for a refund at this time. We do check the balances of our cards prior to sale, but there are still some...
circumstances that may occur that are out of our control. As a result, we offer the 100-day guarantee so we can help out with any problems. I apologize again for this inconvenience and appreciate your understanding. Have a wonderful day!
Bureau:
I have tried to contact you via phone and left a voice message. In that message I stated that the business contacted me minutes after I filed the complaint. They made reference to the contents of my complaint but did not reference the complaint itself, telling me they could not issue a refund, I would need to continue to recoup money by filing the charge as a fraudulent charge (in my phone message to the business I said nothing about a refund). The next day the business made contact with me again, this time referencing my complaint to Revdex.com, they stated they would issue an immediate refund, 24 hours later the refund went through my bank.It is my belief that it is because of my contact with you and in turn your contact with the business, that resolved my issue. I do not think it would have been resolved with out your involvement. Thank you,
[redacted]
The majority of merchants and third-party sites that sell gift cards put their new customers through a verification system in order to protect themselves from fraud. This is a common practice in the industry, primarily because gift cards are treated as cash. We have a high acceptance rate for orders...
that are able to be verified and approved. However, occasionally we do see accounts like this one that are denied orders by our third-party company. We are unable to disclose the name of the third party for their, and our, security.After doing further research into this account, it looks like the two email addresses attempted under this name and addresses were both declined. We work with customers to resubmit orders depending on the level of risk that our third-party labeled the account under. However, we were able to do so with this email address. We wish there was something we could do to help further, as we understand how frustrating and confusing this can be for our customers. This has been our practice since we first began this company, and we always do our best to explain to inquiring customers what happened, why we do this, and what their available options are. Having this verification system in place has protected our company from scams that target gift card sites like ours. In all of these cases, we never keep a dime of the customer's payment. We refund in full for every attempted order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted]! I'm so sorry to hear about this issue. We understand that it can be very frustrating when an order get rejected. Unfortunately, we are unable to to take any further orders as your initial order did not pass through our third party verification. We are continuously working with our third...
party verification team to get more orders through.I'm really sorry for this inconvenience. Please let us know if we can answer any further questions. Have a great day!
that was not an acceptable reply! I want to know specifically why I can no longer order gift cards from the previously states sites. I am not a security risk. I order cards for mom with her bank card an I order cards for myself with my bank card. they are all delivered to the same address. nothing has changed but all of a sudden all my orders were rejected. I WANT TO KNOW SPECIFICALLY WHY AND ALSO HOW THIS WILL BE FIXED!!!!! I WILL ACCEPT NOTHING ELSE EXCEPT FOR THIS RESOLUTION!!!
Hi [redacted], our apologies for this payment issue. We have sent your ACH info to our accounting team and they will send the funds directly through to your account. You should see the arrival of the funds within 3 business days. Have a wonderful day and take care!
Hi [redacted], I'm so sorry for this inconvenience! Our Loss Prevention Team has reviewed your order again and will be refunding $97.68 back to your original form of payment. Please note that we will only be able to honor this refund, a refund for a card outside of its guarantee period, one time. We have our 100 day guarantee in place to protect our customers as well as encourage them to use their cards closer to time of use. Please reach out to [email protected] if you have any other questions. Have a great day!
This response is pure jibberish.It says nothing and then they offer to help. Help with what, rejection of another purchase attempt? It looks like a certainty that GiftCard Zen is either selling items that they do not own or a scam operation fishing for personal information, probably for identity theft. This condescending attitude sure seals the deal. As fate would have it, after filing this Revdex.com complaint, my credit card company sent me an email warning me about possible fraudulent activity involving GiftCard Zen. That email is attached. Listed after the verbiage were transactions by GiftCard Zen as well as legitimate traScam, scam, scam. BEWARE!!!Next step is contacting the Arizona Attorney General.
I'm so sorry for the issue, ***! We do not anticipate our cards having issues as we do check all of them before saleThere are sometimes circumstances that are beyond our control that will cause an issue with a cardFor these instances, we have our guarantee in placeThe guarantee allows for a full refund for the amount paid for the cardUnfortunately, we are unable to refund any more than what was paid for the card at this timeWe are always working with our Tech Team to help our customers in more efficient waysI am very sorry for having to pay the extra amount at the registerIf this issues ever arises again, you can always reach out to our Support Team at ***Thank you!
Hi ***, I'm sorry for the problem with your ordersAs each of the orders was declined by our third party verification team, we will be unable to accept any further orders from you accountI'm sorry for the inconvenience. At this time, I suggest trying out our competitorsThey will have similar gift cards and will be able to help you in placing an order. Thank you for understanding!
Hi *** *y apologies for this inconvenience! It looks like we attempted to issue a refund for this issue on the day you reported the card, but because you had opened a *** dispute the processor was unable to complete our attempted refundWe have been unable to take action as *** had a hold on the transaction while they reviewed the case you filedNow that the case has been closed by *** we have issued a partial refund for this cardA copy of the receipt for this refund has been attached for your records
Hi ***, My apologies about the inconveniences with trying to place an orderOur orders go through a security review system that verifies order information to protect our customers from possibly fraudulent charges with their payment informationUnfortunately, it appears the security review
system was not able to verify your order information and has declined the orderThey are unable to provide further information so that no information can be spread on how to get around the system, further protecting our customersAgain, we apologize about the inconveniences this has causedPlease let us know if we can assist further and have a great day!
Thanks for reaching out and expressing your concern! We check each and every card as they are reported to ensure proper handling and the security of our customers. Every card that is reported bad to us must undergo a stringent background check to determine where these cards came from and how...
they were spent to prevent future occurrences. We do not push back on these cards without having performed our due diligence. We have tracked these cards from where they were initially purchased and can confirm that of the 10+ cards you requested refunding came from individuals throughout the U.S.. Our system indicates that you claimed these cards on 5/28/2015 and were the only individual with access to these cards other than Giftcard Zen inc. Further review of these cards confirmed that they were all redeemed in store at a single Bloomingdales located in Bridgewater, NJ; which is approximately 32 miles from your residence on 6/2/2015 and 6/4/2015. Have a great day!
Attached is a copy of the email that I am still waiting on a response from Giftcard Zen Inc. The...
email was sent to the same email address that provided the Revdex.com. And according to there website, customer service answers the phone 8am to 4:30pm, I left a message and still waiting on a reply to that as well. [redacted]
Hi [redacted], Thank you for reaching out here! I want to apologize for the issue you experienced with your card. We do have our 100 day guarantee in place on all of our cards to protect our customers as well as encourage them to use their cards closer to time of purchase. For this reason, we are...
unable to offer a refund for this card. I'm so sorry for the inconvenience. If you'd like more information about our 100 day guarantee, please reach out to our Happiness Team at [email protected]. Thank you!
Hi [redacted]! I'm sorry for the issue. At this time, we are only able to send payment through PayPal. Our Happiness Team will be able to help you set up a PayPal account. Please reach out to them at [email protected]. Thank you!
Hi **! Thanks for reaching out to us and my apologies for the issue! It sounds like our Loss Prevention Team may have needed more information about your card before refunding. We never want to accuse our customers of spending a card when they did not, but we do need to validate the information our...
Loss Prevention Team was able to find. Please respond to our Happiness Team and they would be happy to assist you in a refund. Again, my apologies for the miss communication with your cards. Please feel free to reach out to us at [email protected] if there is anything else we can do to assist you. Have a great weekend!
Hi there!I'm so sorry to hear about this issue. Normally, our Happiness Team will respond within 24 hours if you have left an e-mail or voice message with us. Could you please reply to this message with your order number? I will forward it to our team so that they are able to help you out. Thank you!
no more cheating, I need answers for these cards! Revdex.com IS ONLY MY FIRST STEP. [redacted] value $405[redacted] value $40.92[redacted] value $94.78[redacted] [redacted] value $200[redacted] value $92.87[redacted] value
should be $426, but only have $23.91
Hi [redacted], I'm so sorry to hear about the issues with your [redacted] gift cards. Unfortunately, these cards are no longer covered by our 100-day guarantee and are not eligible for a refund at this time. We do check the balances of our cards prior to sale, but there are still some...
circumstances that may occur that are out of our control. As a result, we offer the 100-day guarantee so we can help out with any problems. I apologize again for this inconvenience and appreciate your understanding. Have a wonderful day!
Better Business...
Bureau:
I have tried to contact you via phone and left a voice message. In that message I stated that the business contacted me minutes after I filed the complaint. They made reference to the contents of my complaint but did not reference the complaint itself, telling me they could not issue a refund, I would need to continue to recoup money by filing the charge as a fraudulent charge (in my phone message to the business I said nothing about a refund). The next day the business made contact with me again, this time referencing my complaint to Revdex.com, they stated they would issue an immediate refund, 24 hours later the refund went through my bank.It is my belief that it is because of my contact with you and in turn your contact with the business, that resolved my issue. I do not think it would have been resolved with out your involvement. Thank you,
[redacted]
The majority of merchants and third-party sites that sell gift cards put their new customers through a verification system in order to protect themselves from fraud. This is a common practice in the industry, primarily because gift cards are treated as cash. We have a high acceptance rate for orders...
that are able to be verified and approved. However, occasionally we do see accounts like this one that are denied orders by our third-party company. We are unable to disclose the name of the third party for their, and our, security.After doing further research into this account, it looks like the two email addresses attempted under this name and addresses were both declined. We work with customers to resubmit orders depending on the level of risk that our third-party labeled the account under. However, we were able to do so with this email address. We wish there was something we could do to help further, as we understand how frustrating and confusing this can be for our customers. This has been our practice since we first began this company, and we always do our best to explain to inquiring customers what happened, why we do this, and what their available options are. Having this verification system in place has protected our company from scams that target gift card sites like ours. In all of these cases, we never keep a dime of the customer's payment. We refund in full for every attempted order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...
this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted]! I'm so sorry to hear about this issue. We understand that it can be very frustrating when an order get rejected. Unfortunately, we are unable to to take any further orders as your initial order did not pass through our third party verification. We are continuously working with our third...
party verification team to get more orders through.I'm really sorry for this inconvenience. Please let us know if we can answer any further questions. Have a great day!
that was not an acceptable reply! I want to know specifically why I can no longer order gift cards from the previously states sites. I am not a security risk. I order cards for mom with her bank card an I order cards for myself with my bank card. they are all delivered to the same address. nothing has changed but all of a sudden all my orders were rejected. I WANT TO KNOW SPECIFICALLY WHY AND ALSO HOW THIS WILL BE FIXED!!!!! I WILL ACCEPT NOTHING ELSE EXCEPT FOR THIS RESOLUTION!!!
Hi [redacted], our apologies for this payment issue. We have sent your ACH info to our accounting team and they will send the funds directly through to your account. You should see the arrival of the funds within 3 business days. Have a wonderful day and take care!
Hi [redacted], I'm so sorry for this inconvenience! Our Loss Prevention Team has reviewed your order again and will be refunding $97.68 back to your original form of payment. Please note that we will only be able to honor this refund, a refund for a card outside of its guarantee period, one time. We have our 100 day guarantee in place to protect our customers as well as encourage them to use their cards closer to time of use. Please reach out to [email protected] if you have any other questions. Have a great day!
This response is pure jibberish.It says nothing and then they offer to help. Help with what, rejection of another purchase attempt? It looks like a certainty that GiftCard Zen is either selling items that they do not own or a scam operation fishing for personal information, probably for identity theft. This condescending attitude sure seals the deal. As fate would have it, after filing this Revdex.com complaint, my credit card company sent me an email warning me about possible fraudulent activity involving GiftCard Zen. That email is attached. Listed after the verbiage were transactions by GiftCard Zen as well as legitimate traScam, scam, scam. BEWARE!!!Next step is contacting the Arizona Attorney General.