Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted], I'm so sorry for the issue! We do check all of our cards although there are sometimes circumstances beyond our control, that happen after sale, that cause an issue with our cards. If you'd like more information about this, our Happiness Team would be happy to assist you....
Please e-mail them at [email protected]. Additionally, I'm sorry for the delay when making a request through out Support Team. They are currently experiencing a high demand but will get back to everyone who calls or e-mails. My apologies for the inconvenience. Thank you for your patience!
To GiftCardZen,You never responded to my emails. I emailed so many times to the same email address you just mentioned. I have more emails than what I attached here.I even communicated to your employee named Ryan. He stopped responding after accusing me spending the card. I emailed 3 times after that before I reported to Revdex.com.Your team has all the information about the transaction and the card number. What's else do you need? Please act on the issue rather than talking. I rather see some actions. When will I ggety refund?
June 9, 2015To Whom It May Concern,I would like to respond to complaint #[redacted].[redacted] initiated a gift card sale with us on May 20, 2015. Unfortunately due to an internal issue with oursystem the printing of her check for payment was delayed. We took action to get her check in the mail...
asquickly as we were able to, and the check was mailed on June 8th. We are truly sorry for the delay in paymentand have attempted to apologize rigorously to Miss [redacted]. At this time, her payment is already in the mailand on it’s way to her. We apologize again for this delay and will strive to prevent a similar situation from everoccurring again in the future.Sincerely,[redacted]Director of Customer HappinessGiftcard Zen, Inc.[redacted]
[redacted]
Hi [redacted]! I'm so sorry to hear about the issue you've experienced with Giftcard Zen! I took a look into your order and it looks like it is coming back to our office. I understand that this can be very frustrating so I spoke with our Fulfillment Team to see what we could do about this order. They...
informed me that we do weigh all of our packages so there is no way the package would have an extra cost attached to it when we sent it to you. As a resolution, I would suggest we cancel and refund this order once the card arrives back in our office. In order for you to get a card quicker than two weeks, I suggest purchasing a new one at this time so that it it shipped out sooner. I am so sorry for the issue. Please reach out to our Support Team at [email protected] if you have any further questions. Have a great day!
Unfortunately we did not agree to purchase the cards and chose to decline the submitted order. There was no disrespect or malice intended and we apologize for any inconvenience.
Hi again! Please review the attachment for a response in regards to each of your inquiries.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hi [redacted], I'm so sorry for the issue! We do check all of our cards although there are sometimes circumstances beyond our control, that happen after sale, that cause an issue with our cards. If you'd like more information about this, our Happiness Team would be happy to assist you....
Please e-mail them at [email protected]. Additionally, I'm sorry for the delay when making a request through out Support Team. They are currently experiencing a high demand but will get back to everyone who calls or e-mails. My apologies for the inconvenience. Thank you for your patience!
To GiftCardZen,You never responded to my emails. I emailed so many times to the same email address you just mentioned. I have more emails than what I attached here.I even communicated to your employee named Ryan. He stopped responding after accusing me spending the card. I emailed 3 times after that before I reported to Revdex.com.Your team has all the information about the transaction and the card number. What's else do you need? Please act on the issue rather than talking. I rather see some actions. When will I ggety refund?
June 9, 2015To Whom It May Concern,I would like to respond to complaint #[redacted].[redacted] initiated a gift card sale with us on May 20, 2015. Unfortunately due to an internal issue with oursystem the printing of her check for payment was delayed. We took action to get her check in the mail...
asquickly as we were able to, and the check was mailed on June 8th. We are truly sorry for the delay in paymentand have attempted to apologize rigorously to Miss [redacted]. At this time, her payment is already in the mailand on it’s way to her. We apologize again for this delay and will strive to prevent a similar situation from everoccurring again in the future.Sincerely,[redacted]Director of Customer HappinessGiftcard Zen, Inc.[redacted]
[redacted]
Hi [redacted]! I'm so sorry to hear about the issue you've experienced with Giftcard Zen! I took a look into your order and it looks like it is coming back to our office. I understand that this can be very frustrating so I spoke with our Fulfillment Team to see what we could do about this order. They...
informed me that we do weigh all of our packages so there is no way the package would have an extra cost attached to it when we sent it to you. As a resolution, I would suggest we cancel and refund this order once the card arrives back in our office. In order for you to get a card quicker than two weeks, I suggest purchasing a new one at this time so that it it shipped out sooner. I am so sorry for the issue. Please reach out to our Support Team at [email protected] if you have any further questions. Have a great day!
Unfortunately we did not agree to purchase the cards and chose to decline the submitted order. There was no disrespect or malice intended and we apologize for any inconvenience.