Hi ***, I'm so sorry for this inconvenience! Our Loss Prevention Team has reviewed your order again and will be refunding $back to your original form of paymentPlease note that we will only be able to honor this refund, a refund for a card outside of its guarantee period, one timeWe have our day guarantee in place to protect our customers as well as encourage them to use their cards closer to time of usePlease reach out to [email protected] if you have any other questionsHave a great day!
We apologize for the errors with the cards and issued refunds for all issuesUnfortunately we do not have the desired promo codes or coupons desired by customer at this point so we are unable to offer themAgain, our apologies for the hassle!
Hi ***! Thank you for reaching out to usI'm so sorry for the delay in contacting youOur Happiness Team has a high amount of inquiries coming in an will serve their customers on a first come, first served basisIf you have left a message, they will be getting back to youAdditionally, I will forward this message on to themI am so sorry for the issueThank you for your patience!
Hi ***, I'm so sorry to hear about the problem you have been experiencing with our websiteAs your order was declined by our third party verification team, we will be unable to take any future ordersThis is never information we want to give our customers, but unfortunately, we are unable to change that decisionMoving forward, I suggest trying out one of our competitorsThank you for understanding!
you are again going around what I am saying! I doIt trust your company after you selling me a card that was mark fraud on December 3rdNow that means you bought the card and it was stolenThen you sold it to meI do not trust this will happen with the other cardsI want all my money backResearch all you want but I still want my money back! I don't understand how you don't actually follow through on what I want in every email I sent you and the complaint I followed with the Revdex.comI expect a full refund of $and you take these potential down the road marked fraud in the future! I want all my money backI am already getting ready to get the attorney general involved and to investigate your business because you have tons of complaints about this also with other peopleI want a refund on all gift cards and sent to PayPal todayI will then send the gift cards through certified mail with tracking and signature required
Hi ***,My apologies for this incident! We recognize this transaction as being unauthorized and have issued a full refund in addition to freezing the account so no further transactions can occurPlease let us know if we can offer any additional assistance and take care!
Hi ***, I'm so sorry for the problem you've experienced! I was able to look into your account and can see that your order was declined by our third party verification team. This does not mean that anything was done wrong by you. Unfortunately, we do not get a lot of information as to why our third party verification team chose to cancel your order. At this time, we are unable to change that decision, but I do suggest trying out our parent company, RetailMeNot. They have a similar selection in giftcards and will be able to better serve you in placing and order. I do apologize for this inconvenience. We are consistently working to help our customers better and would like to thank you for understanding!
To GiftCardZen,You never responded to my emailsI emailed so many times to the same email address you just mentionedI have more emails than what I attached here.I even communicated to your employee named Ryan He stopped responding after accusing me spending the cardI emailed times after that before I reported to Revdex.com.Your team has all the information about the transaction and the card number What's else do you need? Please act on the issue rather than talkingI rather see some actionsWhen will I ggety refund?
Hi ***, I'm so sorry to hear about your problem purchasing gift cards with usI took a look into your order and it looks like it was declined by our third party verification teamUnfortunately, they do not give us a lot of information as to why an order is canceled, but we do know that we are unable to change this decisionAs your order has been declined by our verification team, we will be unable to take any future orders from this accountI'm sorry for the inconvenienceThank you for understanding!
This business does not seem to take seriously the nature of the problems that it has caused and could have causedHad I not had sufficient cash on me to cover the cost of the purchase at the restaurant that should have covered by the gift card that was sold to me I could have been arrestedAlthough I am not a lawyer, there is a term in the law called expectation interestI expected the gift card to perform as per what was sold to meDue to the nature of the non performance I was out of pocket $due to the negligence of Gift card ZenHad the agreement been performed as promised, I would not be entitled to the damages, my out of pocket expense due to the non performance of the card that was sold to me.It is very nice that they are very sorry but that does not mitigate the fact that I was terribly embarrassed and could have been arrested had I not had sufficient cash to pay for their mistakeHad I been arrested, you can be sure that this would have been a very serious breach that would have resulted in a very costly lawsuit against Giftcard ZenThis $is strictly a matter of principle to meThis company has no principles otherwise they would have stepped in and made this rightI will escalate this to a Federal complaint
Hi [redacted] ! Your two orders were approved on the 11th, and you will receive payment via check within to weeks from that datePlease let us know if we can assist with anything else.Sincerely,Sam B***Director of Customer HappinessGiftcard Zen, Inc
Hi ***, the issue you are experiencing is based on the billing information you have enteredThe information has failed Address Verification and is not being accepted through the processorThe issue is not related with the websiteThe billing information entered must be entered and formatted
exactly the same way as your card provider has the infoI recommend calling your card provider and checking with them to see exactly how they have your billing detailsThe information to reach us can be found by clicking "Help" at the top of our websiteYou can also go here for our full FAQ: https://giftcardzen.desk.com/ Feel free to email us at [email protected] or call us at ###-###-#### if the issue persists!
Hi ***! I am so sorry for the issueThe cards are making their way back to our office and once they do, our team will reach out to you regarding a refundI understand that this can be very frustrating so we've suggested that you purchase a new card in the meantime as we will be able to refund your previous order once it returns to our officeI am very sorry for this issueIf you have any further questions, please reach out to our Support Team at [email protected] you!
Hi ***, unfortunately our security system has flagged your most recent order attempt and we were unable to continue with the transactionEach order is assessed individually by our security system and if the order is not approved we are unable to proceed with the orderI sincerely recommend a different website for your gift card needs
Hi ***! Thank you for reaching out to usI was able to look into your order and it looks like you've received a full refund for this cardOur Loss Prevention Team is currently looking into our Hard Rock Cafe cardsI'm very sorry for the issue you've experiencedIf you run into any further
issues, our Happiness Team is always happy to help and will always respond through [email protected] us know if we can further assist youHave a great day!
Hello Revdex.com,I sent them
the message as stated by them at [email protected] responded me back with the same old copy and paste message that I been receiving whenever I contacted them via email. My issue is still not resolvedI cant seem to understand how they are rated A+ by Revdex.comEven after filing a claim I am no where near getting this issue resolvedA+ is probably an old rating when giftcardzen was the sole owner and was not part of RetailMeNotI kindly request Revdex.com to help me resolve this matter.Thank You,
Hi ***, unfortunately additional information concerning our security system's verification process is not availableYou are welcome to attempt another order and if it is approved, we would be happy to continue with the transactionIf the order cannot be approved I recommend considering a different gift card company for your needs
Giftcard Zen acknowledges the difficulties caused by the issue of the faulty cards and apologizes for the inconvenience and hassleWe have issued refunds for these non functional gift cards that had caused the issue and apologize for the intial issue
We received a chargeback concerning this situation on Friday, April 17th, I have attached a receipt from the Braintree processor showing that an amount of $4,was debited from our account and returned to the cardholder
Hi ***, I'm so sorry for this inconvenience! Our Loss Prevention Team has reviewed your order again and will be refunding $back to your original form of paymentPlease note that we will only be able to honor this refund, a refund for a card outside of its guarantee period, one timeWe have our day guarantee in place to protect our customers as well as encourage them to use their cards closer to time of usePlease reach out to [email protected] if you have any other questionsHave a great day!
We apologize for the errors with the cards and issued refunds for all issuesUnfortunately we do not have the desired promo codes or coupons desired by customer at this point so we are unable to offer themAgain, our apologies for the hassle!
Hi ***! Thank you for reaching out to usI'm so sorry for the delay in contacting youOur Happiness Team has a high amount of inquiries coming in an will serve their customers on a first come, first served basisIf you have left a message, they will be getting back to youAdditionally, I will forward this message on to themI am so sorry for the issueThank you for your patience!
Hi ***, I'm so sorry to hear about the problem you have been experiencing with our websiteAs your order was declined by our third party verification team, we will be unable to take any future ordersThis is never information we want to give our customers, but unfortunately, we are unable to change that decisionMoving forward, I suggest trying out one of our competitorsThank you for understanding!
you are again going around what I am saying! I doIt trust your company after you selling me a card that was mark fraud on December 3rdNow that means you bought the card and it was stolenThen you sold it to meI do not trust this will happen with the other cardsI want all my money backResearch all you want but I still want my money back! I don't understand how you don't actually follow through on what I want in every email I sent you and the complaint I followed with the Revdex.comI expect a full refund of $and you take these potential down the road marked fraud in the future! I want all my money backI am already getting ready to get the attorney general involved and to investigate your business because you have tons of complaints about this also with other peopleI want a refund on all gift cards and sent to PayPal todayI will then send the gift cards through certified mail with tracking and signature required
Hi ***,My apologies for this incident! We recognize this transaction as being unauthorized and have issued a full refund in addition to freezing the account so no further transactions can occurPlease let us know if we can offer any additional assistance and take care!
Hi ***, I'm so sorry for the problem you've experienced! I was able to look into your account and can see that your order was declined by our third party verification team. This does not mean that anything was done wrong by you. Unfortunately, we do not get a lot of information as to why our third party verification team chose to cancel your order. At this time, we are unable to change that decision, but I do suggest trying out our parent company, RetailMeNot. They have a similar selection in giftcards and will be able to better serve you in placing and order. I do apologize for this inconvenience. We are consistently working to help our customers better and would like to thank you for understanding!
To GiftCardZen,You never responded to my emailsI emailed so many times to the same email address you just mentionedI have more emails than what I attached here.I even communicated to your employee named Ryan He stopped responding after accusing me spending the cardI emailed times after that before I reported to Revdex.com.Your team has all the information about the transaction and the card number What's else do you need? Please act on the issue rather than talkingI rather see some actionsWhen will I ggety refund?
Hi ***, I'm so sorry to hear about your problem purchasing gift cards with usI took a look into your order and it looks like it was declined by our third party verification teamUnfortunately, they do not give us a lot of information as to why an order is canceled, but we do know that we are unable to change this decisionAs your order has been declined by our verification team, we will be unable to take any future orders from this accountI'm sorry for the inconvenienceThank you for understanding!
This business does not seem to take seriously the nature of the problems that it has caused and could have causedHad I not had sufficient cash on me to cover the cost of the purchase at the restaurant that should have covered by the gift card that was sold to me I could have been arrestedAlthough I am not a lawyer, there is a term in the law called expectation interestI expected the gift card to perform as per what was sold to meDue to the nature of the non performance I was out of pocket $due to the negligence of Gift card ZenHad the agreement been performed as promised, I would not be entitled to the damages, my out of pocket expense due to the non performance of the card that was sold to me.It is very nice that they are very sorry but that does not mitigate the fact that I was terribly embarrassed and could have been arrested had I not had sufficient cash to pay for their mistakeHad I been arrested, you can be sure that this would have been a very serious breach that would have resulted in a very costly lawsuit against Giftcard ZenThis $is strictly a matter of principle to meThis company has no principles otherwise they would have stepped in and made this rightI will escalate this to a Federal complaint
Hi [redacted] ! Your two orders were approved on the 11th, and you will receive payment via check within to weeks from that datePlease let us know if we can assist with anything else.Sincerely,Sam B***Director of Customer HappinessGiftcard Zen, Inc
Hi ***, the issue you are experiencing is based on the billing information you have enteredThe information has failed Address Verification and is not being accepted through the processorThe issue is not related with the websiteThe billing information entered must be entered and formatted
exactly the same way as your card provider has the infoI recommend calling your card provider and checking with them to see exactly how they have your billing detailsThe information to reach us can be found by clicking "Help" at the top of our websiteYou can also go here for our full FAQ: https://giftcardzen.desk.com/ Feel free to email us at [email protected] or call us at ###-###-#### if the issue persists!
Hi ***! I am so sorry for the issueThe cards are making their way back to our office and once they do, our team will reach out to you regarding a refundI understand that this can be very frustrating so we've suggested that you purchase a new card in the meantime as we will be able to refund your previous order once it returns to our officeI am very sorry for this issueIf you have any further questions, please reach out to our Support Team at [email protected] you!
Hi ***, unfortunately our security system has flagged your most recent order attempt and we were unable to continue with the transactionEach order is assessed individually by our security system and if the order is not approved we are unable to proceed with the orderI sincerely recommend a different website for your gift card needs
Hi ***! Thank you for reaching out to usI was able to look into your order and it looks like you've received a full refund for this cardOur Loss Prevention Team is currently looking into our Hard Rock Cafe cardsI'm very sorry for the issue you've experiencedIf you run into any further
issues, our Happiness Team is always happy to help and will always respond through [email protected] us know if we can further assist youHave a great day!
Hello Revdex.com,I sent them
the message as stated by them at [email protected] responded me back with the same old copy and paste message that I been receiving whenever I contacted them via email. My issue is still not resolvedI cant seem to understand how they are rated A+ by Revdex.comEven after filing a claim I am no where near getting this issue resolvedA+ is probably an old rating when giftcardzen was the sole owner and was not part of RetailMeNotI kindly request Revdex.com to help me resolve this matter.Thank You,
Hi ***, unfortunately additional information concerning our security system's verification process is not availableYou are welcome to attempt another order and if it is approved, we would be happy to continue with the transactionIf the order cannot be approved I recommend considering a different gift card company for your needs
Giftcard Zen acknowledges the difficulties caused by the issue of the faulty cards and apologizes for the inconvenience and hassleWe have issued refunds for these non functional gift cards that had caused the issue and apologize for the intial issue
We received a chargeback concerning this situation on Friday, April 17th, I have attached a receipt from the Braintree processor showing that an amount of $4,was debited from our account and returned to the cardholder
I did finally receive the check last weekend after all the dramaThanks