Hi [redacted], Thank you for reaching out to us, I am so sorry for this issue. Our team has been working to get this resolved, and you will receive an email today with a link to your Paypal payment. I sincerely apologize for the inconvenience you experienced. Please let us know if...
you have any other questions or concerns, and have a great day!
Hi [redacted], Thank you for reaching out! I'm so sorry to hear about the issue with your cards. I just took a look into the order and it is showing the both cards have been refunded. I'd also like to apologize for the delay in response. Our Team has multiple inquiries coming in and works as...
quickly as possible to get back to each one. Thank you for your patience as we took more time to find a resolution for your case. Please reach out to us again if you run into any other issues. We are always happy to help. Have a great day!
Hi [redacted], I'm so sorry to hear about your problem purchasing gift cards with us. I took a look into your order and it looks like it was declined by our third party verification team. Unfortunately, they do not give us a lot of information as to why an order is canceled, but we do know that we...
are unable to change this decision. As your order has been declined by our verification team, we will be unable to take any future orders from this account. I'm sorry for the inconvenience. Thank you for understanding!
Hi [redacted]! I'm so sorry to hear about the issue you've received with your cards. I was able to look into your order and can see that our Happiness Team is currently looking into each of the cards. We do check all of our cards, but there are sometimes circumstances beyond our control that will cause...
an issue with a card. We never expect this issue to arise and only see issues come up with about 1% of our cards. I'm sorry that some of these cards happened to be in your sale. Our Happiness Team will be able to explain more about card issues and send you a resolution to your claim. Please expect an e-mail from [email protected]. Thank you for your patience!
you are again going around what I am saying! I do. It trust your company after you selling me a card that was mark fraud on December 3rd. Now that means you bought the card and it was stolen. Then you sold it to me. I do not trust this will happen with the other cards. I want all my money back. Research all you want but I still want my money back! I don't understand how you don't actually follow through on what I want in every email I sent you and the complaint I followed with the Revdex.com. I expect a full refund of $519.32 and you take these potential down the road marked fraud in the future! I want all my money back. I am already getting ready to get the attorney general involved and to investigate your business because you have tons of complaints about this also with other people. I want a refund on all gift cards and sent to PayPal today. I will then send the gift cards through certified mail with tracking and signature required.
Hi, it appears a chargeback was filed for the mentioned order so you should be in possession of your funds again. Our apologies for this inconvenience!
Hello, I wanted you to know that Giftcard Zen finally did issue the credit they promised on this and the case is now resolved.Thank you for your assistance.[redacted]
Hi [redacted], Thank you for reaching out to us! I'm sorry for the issue. Our Happiness Team will be able to look into your account for you. Please reach out to them at [email protected]. They are always happy to help. Have a great day!
I do not accept this response because the third party verification team is being too shady on their part as to not even explaining as to why, out of millions of people, they reject my and only my order attempts, regardless of which payment method I use. I felt that I'm being marked as a criminal, because these so-called competitors they suggested have also cancelled my orders for no good reason and for mostly the same excuse as this one. I don't know what's up with third party verification teams or anything, and I don't know why they won't change their minds and why I'm not allowed to speak to it directly. This is a reason why this business has low ratings and it doesn't surprise me as to why there's been countless complaints against this company now.if your competitors are something like [redacted], [redacted], or [redacted], there's no chance. I've yet to file a complaint on them, too, when I think about it right now. Now my only reliable options for gift cards are always the full price ones, and it's because of those that I've lost so much money in the past few months even buying at minimum.to end this response, I stare that I absolutely cannot accept this response, and that now because it seems that you as a company doesn't even want to bother fixing the standards or even discussing with the third party group, I now ask for compensation in money. The amount I request would be equal to the total value of gift cards in all my purchase attempts on your website. If you don't want to agree to this, then do discuss this with your third party team and tell me what I need to do in order to be able to purchase from your site.
On behalf of Giftcard Zen I apologize for any inconveniences caused by not accepting mentioned order. Once an order has been submitted it is subject to an approval process where we decide whether we would like to accept or decline an order. Due to the high volume of orders coming in our receiving...
team took more than the typical 2 days to respond to the order and chose to not purchase the mentioned cards. I would like to emphasize no disrespect of any kind is intended and customer may wish to try selling their cards to Giftcardbin, Cardpool, or Raise to reach success with their desired goal.
We apologize for the errors with the cards and issued refunds for all issues. Unfortunately we do not have the desired promo codes or coupons desired by customer at this point so we are unable to offer them. Again, our apologies for the hassle!
I have tried retailmenot. The order cannot go through, either. I don't want an answer about third party rejection and cannot reverse it. I want to get real help.
Hi! Thank you for reaching out to us. I'm so sorry to hear about the experience you've had on our website. Please reach out to our Happiness Team at [email protected] with your order number. They would be happy to help find where your payment might be. I'm sorry for the inconvenience!
Hi [redacted], I'm so sorry to hear about the problem you have been experiencing with our website. As your order was declined by our third party verification team, we will be unable to take any future orders. This is never information we want to give our customers, but unfortunately, we are unable...
to change that decision. Moving forward, I suggest trying out one of our competitors. Thank you for understanding!
Hi [redacted]! Thank you for reaching out to us. I'm so sorry for the delay in contacting you. Our Happiness Team has a high amount of inquiries coming in an will serve their customers on a first come, first served basis. If you have left a message, they will be getting back to you. Additionally, I will...
forward this message on to them. I am so sorry for the issue. Thank you for your patience!
Hi [redacted], Our apologies for the issue! As your order had been declined by our third party verification system, we will be unable to accept future orders from you. We are consistently working with our third party verification team to accept more order, but will be unable to accept order at this time from customer who fail to pass the verification. Our Happiness Team has already given you all of the information we are given, but if you would like to speak about the issue more, please e-mail them at [redacted] We do suggest trying out our competitors while we attempt to resolve this issue. Our apologies for the inconvenience!
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I called my card company. I have the details entered exactly. There is no block on my card. Still does not work. I called giftcard zen at [redacted] and received an answering machine.
Hi [redacted], Thank you for reaching out to us again! I am so sorry for the issue you've experienced with your cards. I was able to look into this order and the cards have come back to our office. Our Loss Prevention Team has issued a refund for the full amount paid for these cards. $519.23 is showing as settled to your original form of payment. If you have any further questions, our Happiness Team is happy to help out! Please reach out to them at [email protected]. Thank you!
Hi [redacted], Thank you for reaching out to us, I am so sorry for this issue. Our team has been working to get this resolved, and you will receive an email today with a link to your Paypal payment. I sincerely apologize for the inconvenience you experienced. Please let us know if...
you have any other questions or concerns, and have a great day!
Hi [redacted], Thank you for reaching out! I'm so sorry to hear about the issue with your cards. I just took a look into the order and it is showing the both cards have been refunded. I'd also like to apologize for the delay in response. Our Team has multiple inquiries coming in and works as...
quickly as possible to get back to each one. Thank you for your patience as we took more time to find a resolution for your case. Please reach out to us again if you run into any other issues. We are always happy to help. Have a great day!
Hi [redacted], I'm so sorry to hear about your problem purchasing gift cards with us. I took a look into your order and it looks like it was declined by our third party verification team. Unfortunately, they do not give us a lot of information as to why an order is canceled, but we do know that we...
are unable to change this decision. As your order has been declined by our verification team, we will be unable to take any future orders from this account. I'm sorry for the inconvenience. Thank you for understanding!
Hi [redacted]! I'm so sorry to hear about the issue you've received with your cards. I was able to look into your order and can see that our Happiness Team is currently looking into each of the cards. We do check all of our cards, but there are sometimes circumstances beyond our control that will cause...
an issue with a card. We never expect this issue to arise and only see issues come up with about 1% of our cards. I'm sorry that some of these cards happened to be in your sale. Our Happiness Team will be able to explain more about card issues and send you a resolution to your claim. Please expect an e-mail from [email protected]. Thank you for your patience!
you are again going around what I am saying! I do. It trust your company after you selling me a card that was mark fraud on December 3rd. Now that means you bought the card and it was stolen. Then you sold it to me. I do not trust this will happen with the other cards. I want all my money back. Research all you want but I still want my money back! I don't understand how you don't actually follow through on what I want in every email I sent you and the complaint I followed with the Revdex.com. I expect a full refund of $519.32 and you take these potential down the road marked fraud in the future! I want all my money back. I am already getting ready to get the attorney general involved and to investigate your business because you have tons of complaints about this also with other people. I want a refund on all gift cards and sent to PayPal today. I will then send the gift cards through certified mail with tracking and signature required.
Hi, it appears a chargeback was filed for the mentioned order so you should be in possession of your funds again. Our apologies for this inconvenience!
Hello, I wanted you to know that Giftcard Zen finally did issue the credit they promised on this and the case is now resolved.Thank you for your assistance.[redacted]
Hi [redacted], Thank you for reaching out to us! I'm sorry for the issue. Our Happiness Team will be able to look into your account for you. Please reach out to them at [email protected]. They are always happy to help. Have a great day!
I do not accept this response because the third party verification team is being too shady on their part as to not even explaining as to why, out of millions of people, they reject my and only my order attempts, regardless of which payment method I use. I felt that I'm being marked as a criminal, because these so-called competitors they suggested have also cancelled my orders for no good reason and for mostly the same excuse as this one. I don't know what's up with third party verification teams or anything, and I don't know why they won't change their minds and why I'm not allowed to speak to it directly. This is a reason why this business has low ratings and it doesn't surprise me as to why there's been countless complaints against this company now.if your competitors are something like [redacted], [redacted], or [redacted], there's no chance. I've yet to file a complaint on them, too, when I think about it right now. Now my only reliable options for gift cards are always the full price ones, and it's because of those that I've lost so much money in the past few months even buying at minimum.to end this response, I stare that I absolutely cannot accept this response, and that now because it seems that you as a company doesn't even want to bother fixing the standards or even discussing with the third party group, I now ask for compensation in money. The amount I request would be equal to the total value of gift cards in all my purchase attempts on your website. If you don't want to agree to this, then do discuss this with your third party team and tell me what I need to do in order to be able to purchase from your site.
On behalf of Giftcard Zen I apologize for any inconveniences caused by not accepting mentioned order. Once an order has been submitted it is subject to an approval process where we decide whether we would like to accept or decline an order. Due to the high volume of orders coming in our receiving...
team took more than the typical 2 days to respond to the order and chose to not purchase the mentioned cards. I would like to emphasize no disrespect of any kind is intended and customer may wish to try selling their cards to Giftcardbin, Cardpool, or Raise to reach success with their desired goal.
We apologize for the errors with the cards and issued refunds for all issues. Unfortunately we do not have the desired promo codes or coupons desired by customer at this point so we are unable to offer them. Again, our apologies for the hassle!
No problem! Please reach out to our team at [redacted]. They would be happy to discuss your order with you!
I have tried retailmenot. The order cannot go through, either. I don't want an answer about third party rejection and cannot reverse it. I want to get real help.
Hi! Thank you for reaching out to us. I'm so sorry to hear about the experience you've had on our website. Please reach out to our Happiness Team at [email protected] with your order number. They would be happy to help find where your payment might be. I'm sorry for the inconvenience!
Hi [redacted], I'm so sorry to hear about the problem you have been experiencing with our website. As your order was declined by our third party verification team, we will be unable to take any future orders. This is never information we want to give our customers, but unfortunately, we are unable...
to change that decision. Moving forward, I suggest trying out one of our competitors. Thank you for understanding!
Hi [redacted]! Thank you for reaching out to us. I'm so sorry for the delay in contacting you. Our Happiness Team has a high amount of inquiries coming in an will serve their customers on a first come, first served basis. If you have left a message, they will be getting back to you. Additionally, I will...
forward this message on to them. I am so sorry for the issue. Thank you for your patience!
Hi [redacted], Our apologies for the issue! As your order had been declined by our third party verification system, we will be unable to accept future orders from you. We are consistently working with our third party verification team to accept more order, but will be unable to accept order at this time from customer who fail to pass the verification. Our Happiness Team has already given you all of the information we are given, but if you would like to speak about the issue more, please e-mail them at [redacted] We do suggest trying out our competitors while we attempt to resolve this issue. Our apologies for the inconvenience!
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I called my card company. I have the details entered exactly. There is no block on my card. Still does not work. I called giftcard zen at [redacted] and received an answering machine.
Hi [redacted], Thank you for reaching out to us again! I am so sorry for the issue you've experienced with your cards. I was able to look into this order and the cards have come back to our office. Our Loss Prevention Team has issued a refund for the full amount paid for these cards. $519.23 is showing as settled to your original form of payment. If you have any further questions, our Happiness Team is happy to help out! Please reach out to them at [email protected]. Thank you!