Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 1,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

August 18, 2017 Revdex.com Inc.*** *** *** ***
*** ** ***Re: Case # *** We have reviewed the facts related to the case number and considered the proposed resolution. In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely,***Airbnb

Unfortunately, pursuant to our privacy policy, we are unable to assist the complainant further; however we have reached out to the account-holder who made the reservation
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb

We are sorry to hear that the complainant is disappointed in our response
We have issued a final decision on the matter and consider this case closed
We regret any inconvenience that this process may have causedWe wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
Health is serious problemAny condition that has big potential to cause health problem should inform customer beforehand no matter customer complain or notExtreme humidity definitely has very large potential to cause health issueThis is not something subjective
Also *** does not have the knowledge of this caseI requested full refund of nights (not nights)We reserved nights but only stayed nights for unhealthy room condition because we could not take the risk health problemMy wife felt bone join pain during staying that locationBut our request was refused and didn’t get refund for any night
Sincerely,*** ***

Complaint: ***I am rejecting this response because AirBnB's response has not changedThey have not done anything to address my dissatisfaction with their partial refundSincerely,*** ***

Complaint: ***I am rejecting this response because Airbnb is continuing to engage in practices that are illegal and violate specific laws in accordance with the Georgia Department of Law Consumer Protection Unit
If Airbnb continues to lie and claim that I was attempting to use 'leverage' to obtain a refund - which Airbnb already issued in order to make me hush up - I will gladly print my editorial in The Savannah Morning NewsIts editor has already agreed to print my piece, which categorically proves that Airbnb is breaking the law; it should run early next week
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Absolutely no resolution was provided here. The response merely says Air BnB would reach out to me again. However, all background information is already in Air BnBs files which positions them to resolve this matter now. Indeed, there was nearly emails between me and Air Bnb and pictures; everything they need is right there in their file to confirm that they indicated that they would provide me with a full refund for the wretched apartement I had to stay in for nearly five days (THREE of those days only occured because Air Bnb was slow or unresponsive to my outreaches via twitter and email for help/relocation, and because they would not provide me with a direct number to contact the agent that was to assist me)
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Complaint: ***I am rejecting this response because it is quite vague and does not address the complaint directly We made a reservation based on the original headline “Tokyo Sta 1mn” We wanted t be near our friends who are staying at the Tokyo Station Hotel Then after Dr we made the reservation and paid, we discovered the apartment is no where near Tokyo Station as the ad headline lead us to believe This is clearly a case of advertising, bait & switch
is there any legal recourse we can pursue?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Complaint: ***
While I did receive a call from them, time available limited the length of time available to go over the matter. I had enough time to express some of my problems with how the decision was reached, but no actual resolution to my problem occurred. I was promised another callback to continue the discussion, but this has not happened. I am not sure if they have a system in place to even track if a callback has occurred. At this time the matter is still unresolved
Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 3,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

I previously filed a complaint about the same issue: complaint # ***; I had made a booking on my Airbnb account, the credit card on the file at the time of booking was charged a deposit which was paidThen my credit card was stolen and I changed credit card companies after than, cancelling that cardI added a new credit card to my Airbnb account and was told I would only have to pay the balance of my booking with Airbnb with the new credit cardHowever, they charged me the deposit again, resulting in my payment of 1/2times the amount I was supposed to pay for this bookingI complained and after many weeks I was told I would see a refund of the deposit paid on my new credit cardThis has yet to happenI previously put in a complaint to Revdex.com as per the reference number aboveI was previously told by Airbnb I would receive my deposit back, however, this is yet to happen
Please just refund the amount you owe me onto my new credit cardI do not understand why this has gone on for so long and why you can not process this in a timely manner

August 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our
privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Dear *** ***
Cordial greetings
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is reaching out to the complainant to address her concerns.
We regret any
inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** **
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt disappointed me that I had to go to the Revdex.com just to have a simple review posted. This was my first time with using AirBnB. I do hope that AirBnB improves their processes.Sincerely, *** ***