Airbnb, Inc.

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: the business has not responded to my requestI want to either (1) change my review on this host or (2) get a refund for $wrongfully charged to my account Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up
with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey refunded my money as appropriate. Sincerely, *** ***

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant
today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 5, 2016/01/27) */
January 21,
***
Re: Case #***
Dear Ms***,
Cordial greetings
We have reviewed the facts related to
the case number *** and carefully considered the complainant's requestWe have also responded privately to Mr *** with more information regarding our decision
In accordance with our terms of service, and given information uncovered pursuant to online public records, we have determined that it is in the best interest of Airbnb, and for the users on our site, to not reactivate the complainant's account at this timeAirbnb reserves the right to make a final decision on this matterInformation regarding our Terms of Service can be found here: www.airbnb.com/terms
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
Airbnb

Complaint: ***I am rejecting this response because: The business did not offer any solution The only thing that they did was send me another email that repeated, copied and pasted, what the
other email said, "They were not obligated to tell me why I was being taken off as a host on their site and they were not responsible for any lose I incur." That was not a response to
my complaint I feel a properly run business should be obligated to tell me why they are taking the action they are taking I am attaching copies of both emails so you too can see
the lack of information or help provided.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I have not received a phone call from ***, I have been working with someone named *** who has not given me any information as of yetThe charge is still on my credit card and has not been refundedI have submitted photos of the filth, I have provided as much detailed information and have provided the number to the person who accompanied me.
I have no knowledge of this *** person and what she is referring to, but she did not speak to me, nor I have a received an apology from anyone at AriBnbThe information being provided to the Revdex.com by AirBnb is not correct. Sincerely,*** ***

December 21,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Despite numerous requests to refund my lost account balance and delete my personal information including my credit card details from Airbnb's database since my account is now dormant, they are still adamant to retain my information without providing any justificationI initiated this request because I do not feel that my financial information is safe in their hands since their advisers have made multiple errors on my account in the past
They have imperiously notified Revdex.com that they are disengaging from any further discussion on this subject without providing any reasonsI am certainly not happy with their response and I would like to take this case further
Sincerely,*** ***

Complaint: ***I am rejecting this response because: they did not agree to refund me the amount of money that they unfairly deducted from my account
They say they base their decision on the feedback gave to them by my guestI provided them with plenty evidence that the guest was lying and being dishonest
The first person on Airbnb that worked on this matter made a rushed decision in minutes without considering all the facts and without even talking to me to hear my version of the storyShe made a mistakeSince then I spoke with several Airbnb officers and no one showed the slightest interest in considering the vast evidence that I presentedThe guest claimed that the noise in the apartment was unbearable and needed to leaveThere had been guests before and after that guest that did not complain at allThe guest in question from the very first moment proved to be a bit problematic, and I presented evidence to Airbnb to support that
I still expect Airbnb to refund the money that they unilaterally decided to deduct from my account without having to reach out to customer protection agencies.Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 18, We regret any inconvenience that this process may have caused and we wish the complainant the best
in her future endeavors
Sincerely,
***
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
In spite of Airbnb claiming they were having a representative reach out to me, they have done nothingI have received no phone calls or emails and my account is still unusableI have been told for months that someone would be contacting me and that simply never happensI reject this response because it is the same response they give every time I call or writeI have only asked for some sort of contact from the company with some sort of explanation or an assurance that someone would be working to fix my account.
I have never experienced this type of service from a company in my lifetime, let alone a company I have spent many thousands of dollars with and convinced countless skeptical friends and family to use for their travelAirbnb has chosen to ignore a longtime customer for seemingly no other reason than they are too rich to care about one little customer with an account that isn’t workingThey have clearly demonstrated time and time again that they cannot be bothered with my multiple please for assistance
I continue to request nothing more than for someone from the company to reach out to me about my account
Sincerely,*** * *** ***

January 9,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 18, Airbnb sent the following to the guest:
“Hello ***,
My name is *** and I am reaching out to you from Airbnb regarding your Revdex.com claim #***
***, I understand there have been immense levels of stress and frustration due to the experience staying in Bunty's listingWhile I want to be of assistance in reviewing your request, I have to confirm that we will not be able to assist as you have an ongoing charge dispute with your bank
Due to the disputed already being in place with your bank, you will need to continue seeking the refund with them at this time
I wish you the best ***
Kind regards,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of February 20th.
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

On February 9, Airbnb emailed you stating:
'Hi ***,*** here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s)This decision is irreversible and will affect any duplicated or future accounts.Please understand that we are not obligated to provide an explanation for the action taken against your accountFurthermore, we are not liable to you in any way with respect to disabling or canceling your accountAirbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed.We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issuesPlease see our Help Center for further information: ***'
Enjoy your weekend
***
Airbnb

Complaint: ***I am rejecting this response because: Before they sent anything back, I paid my bill plus my interest on my credit cardThey informed me the nect day that they had cancelled my reservationsI tried calling them, left messages with ***, no one ever called me back to explain what happenedOn June 30th I received a deposit of $from themI had already filed my complaint seeking interest charged to me plus the original amountI still am requesting my interest amount be refunded to me since they did refund the original amount. Sincerely,*** ***

November 20,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb