Airbnb, Inc.

On April 7, Airbnb emailed you with the following:
'Evan here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***.Thank you for your detailed feedback and we're sorry to hear of your experience.I have issued you a $refund to your Paypal account - you should reconcile those funds shortly.Guest experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation with *** but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community.'
Be well,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb

April 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up
with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Thank you, thank you, thank you! We received the check from airbnb & I know , if it weren't for you, the end result would have been very differentWhile the check is nice, the aggravation and disappointment can not have a dollar sign on itI take the check as an admission that they were wrong and that they care nothing about a renter unless pushedI would like the name and e-mail of your supervisor to let him/her know how diligent and professional you areAgain, thanks*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
We regret any inconvenience that this process may have caused and we wish the complainant the best to her
future endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our response
We have issued a final decision on the matter and consider this case closed
We regret any inconvenience that this process may have causedWe wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to meI want my refund back of $The reason for Deactivating my account are not clear as my record shows nothing to be discriminated against!! I will never use your services againI simply want my refundYour service is the worst I have ever experienced! Sincerely, *** ***

Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Complaint: ***I am rejecting this response because:
*** was assigned to re-review my case but at this time I still have not heard anything backI am still left with a countertop pictured above that a security deposit should have covered. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Health is serious problemAny condition that has big potential to cause health problem should inform customer beforehand no matter customer complain or notExtreme humidity definitely has very large potential to cause health issueThis is not something subjective
Also *** does not have the knowledge of this caseI requested full refund of nights (not nights)We reserved nights but only stayed nights for unhealthy room condition because we could not take the risk health problemMy wife felt bone join pain during staying that locationBut our request was refused and didn’t get refund for any night
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Airbnb didn't take further action.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I will not accept any response from them that does not compensate me for the destruction of my furniture I don't know why this continues; they clearly do not plan to compensate me in any way, even though I have supplied proof of the destruction So why am I continually receiving messages saying they aren't going to do anything about it? I'm not going to accept this response, ever Sincerely,*** ***

Complaint: ***I am rejecting this response because: the link *** Nolan used to sign up had my name in it (*** an obvious referral I also referred Jill Mehler to AirBnB, which I manage, plus I've used it & referred others verbally But *** was a formal referral with the link given to me by AirBnB, she knew nothing of it She tried to do it based on my putting in her email at first, and it did not work, another bug in the system So I sent her the link given to me by AirBnB (above) and that worked I loaded the data for her & am a co-host
It's either a system bug or an attempt not to pay a referral that it is denied, as my specific referral link was used to set her up!
Please pay the $referral fee as promised It will make a big difference on how many I refer in the future or use for my property mgt. Thank you
Sincerely,*** ***

Complaint: ***I am rejecting this response because: they can find my account information under the following name
*** *** or *** *** ( I believe it is under *** ***)/
email : *** and pay pal method is ***
phone number listed for Airbnb is ***
Sincerely,*** ***

January 9,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On February 15, Airbnb sent the following to the guest:
“Hello ***,
My name is *** and I'm a supervisor for Airbnb's Premium Support teamI'm emailing in response to your recent Revdex.com report, claim *** Thank you for taking the time to report your experience with our team and your recent guest, and I'm truly sorry to hear the outcome was not what you were hoping for
I've reviewed all related communications and material and want to let you know that I'm afraid our decision on this case will not be changingI can see you've worked at length with my colleague, ***, and she provided quite a bit of context behind the decision madeUltimately, because the guest's stay was compromised outside of her control, we were able to take the action of changing the check-out date as a compromise to both partiesWhile I understand this wasn't exactly the resolution you or your guest felt was ideal, we do feel it was fair for both parties
Please know that we sincerely appreciate all the time and attention you've dedicated to this caseI know hosting is hard enough work, even when everything goes smoothlyWhile we won't be able to engage in further investigation or negotiation about the circumstances, I would be happy to record and submit any feedback you have about our policies or processesThank you again for your time ***, and for all you do as a host in this community
All my best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/10/09) */
October 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him/her the best in all his endeavors
Sincerely,
***
Airbnb

Unfortunately, pursuant to our privacy policy, we are unable to assist the complainant further; however we have reached out to the account-holder who made the reservation
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb