Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
We regret any inconvenience that this process may have caused and we wish the complainant the best to her
future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
*** was assigned to re-review my case but at this time I still have not heard anything backI am still left with a countertop pictured above that a security deposit should have covered. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/09) */
October 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him/her the best in all his endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: the link *** Nolan used to sign up had my name in it (*** an obvious referral I also referred Jill Mehler to AirBnB, which I manage, plus I've used it & referred others verbally But *** was a formal referral with the link given to me by AirBnB, she knew nothing of it She tried to do it based on my putting in her email at first, and it did not work, another bug in the system So I sent her the link given to me by AirBnB (above) and that worked I loaded the data for her & am a co-host
It's either a system bug or an attempt not to pay a referral that it is denied, as my specific referral link was used to set her up!
Please pay the $referral fee as promised It will make a big difference on how many I refer in the future or use for my property mgt. Thank you
Sincerely,*** ***

On April 7, Airbnb emailed you with the following:
'Evan here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***.Thank you for your detailed feedback and we're sorry to hear of your experience.I have issued you a $refund to your Paypal account - you should reconcile those funds shortly.Guest experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation with *** but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community.'
Be well,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number
In accordance with our privacy policy, an Airbnb representative has been in contact with the complainant directly to
address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: no-one has bothered to contact meSincerely,*** ***

Complaint: ***I am rejecting this response because after speaking with Airbnb and being reassured that something was going to get done about the filthy state of the apartment, the dangerous broken outlets, where the air conditioner was plugged intoThe mold in the sinks and bathtub/shower, nothing was done about this - it was disgusting. I'm attaching my cell phone bill that shows that I was on the phone with them for minutes talking to them about the apartment and what needed to be done. He was making a list. I was gone all day for days at a conference, I DID NOT have time to sit on the phone with Airbnb when I paid thousands of dollars to be at the conference NOT to be talking with an Airbnb rep. The $refund is insulting and absolutely NOT acceptableI have cc'd my legal team to take this furtherAirbnb should not get away with this just because they are so big. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
This point has been stated MANY times: Airbnb or some unexplained reason cancelled my reservation without my knowledge/consent as well as the host, yet kept all my money ($690.34) despite a written email that they would refund me in full. The bank has been contacted since this never happenedIf Airbnb refunds me the money as plainly stated, then this issue ill be resolvedOtherwise, they continue not to cooperate and to steal from me It is that simple. hy has the company reused to understand this and assist?Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey paid me my money for my workThank you.Sincerely, *** ***

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up
with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: I will not accept any response from them that does not compensate me for the destruction of my furniture I don't know why this continues; they clearly do not plan to compensate me in any way, even though I have supplied proof of the destruction So why am I continually receiving messages saying they aren't going to do anything about it? I'm not going to accept this response, ever Sincerely,*** ***

Complaint: ***I am rejecting this response because: Airbnb didn't take further action.Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On February 15, Airbnb sent the following to the guest:
“Hello ***,
My name is *** and I'm a supervisor for Airbnb's Premium Support teamI'm emailing in response to your recent Revdex.com report, claim *** Thank you for taking the time to report your experience with our team and your recent guest, and I'm truly sorry to hear the outcome was not what you were hoping for
I've reviewed all related communications and material and want to let you know that I'm afraid our decision on this case will not be changingI can see you've worked at length with my colleague, ***, and she provided quite a bit of context behind the decision madeUltimately, because the guest's stay was compromised outside of her control, we were able to take the action of changing the check-out date as a compromise to both partiesWhile I understand this wasn't exactly the resolution you or your guest felt was ideal, we do feel it was fair for both parties
Please know that we sincerely appreciate all the time and attention you've dedicated to this caseI know hosting is hard enough work, even when everything goes smoothlyWhile we won't be able to engage in further investigation or negotiation about the circumstances, I would be happy to record and submit any feedback you have about our policies or processesThank you again for your time ***, and for all you do as a host in this community
All my best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

January 9,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to meI want my refund back of $The reason for Deactivating my account are not clear as my record shows nothing to be discriminated against!! I will never use your services againI simply want my refundYour service is the worst I have ever experienced! Sincerely, *** ***

Complaint: ***I am rejecting this response because: they can find my account information under the following name
*** *** or *** *** ( I believe it is under *** ***)/
email : *** and pay pal method is ***
phone number listed for Airbnb is ***
Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

April 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
Oakland, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant
today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb