Airbnb, Inc.

This is my last correspondence dance this morningThe case worker has made errors in the value and the removal of *** for the rug which was under the broken table also added clean feesIt is absurd and ask how this can be given at tension to by othersIf you are a worker if integrity and truly can see how trust and saftey will not adhere by thier own terms and conditions I do have arbitration but why should I have to go to those lengths to correct a error made by the workerPlease view and if can have your supervisor assist would be helpful
You absolutly can reopen the case The problem is that you had made a factual errorThis error by you in valuing a item incorrectly has diminished the ammount Also the replacement of the rug is a direct result of the damage that was covered under the host garrantty and should have been includedYou decision should not be based on a conference of Co workers but rather according to the specific terms and conditions s of your companyEarly on I had laid out the course of action that AIR BNB takes to reject or diminish the payoutsI had discribed or most exacted to the word what your responses would be Especially how the response by you would be something like group discussed and make a decisionAs if wrong opinions were right If you had discussed why would not a Co worker let you know you had priced a ft wide coffee table problly weighs lbs with a ft 17lb end table? The totals demonizing and size were in your reseach.I know you can refer this and I assure you that I inspire of your poorly crafted stock responses will continue to try to resloveI have at the end AAA arbitration but rather point out your errors ask you to correct them in the terms and condition of your company fully provide the specific language why that cannot be ***Again I request this file be moved to another person for review They should engage me via email and that way they can explain why it is that you will not acknowledge your error that reduced tge payoutOnce again you made a error and still will not even acknowledge or provide the terms and conditions that would exclude parts of the claim.Complaint: ***I am rejecting this response because:Sincerely,*** ***

May 2,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We appreciate your patience while a representative contacts you
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because after speaking with a Airbnb representative for minutes the night I arrived and the code to get in did not work and the front door security did not work (anyone could walk in) and the elevator did not work (phone receipt document showing time on the phone with Airbnb is attached)I did report all these issues and other issues in the apartment to the Airbnb representative. I was reassured these issues would be dealt with which NONE of them were. The mould in the tub, filthy floors and bathroom, burned out light bulbs - these things could have been taken care of while I was attending my conference during the day, but they were not. I had told Airbnb the state of the apartment and they told me to take photos and send them in and I did - here they are AGAINI hope this can be rectified as Airbnb should be aware of the state of apartments on their site. Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address,
telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

December 4,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of November 27, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

January 29,
Revdex.com Inc*
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response*
We regret any inconvenience that this process may have caused* However, we have issued our final decision for this case and we will disengage from further discussion on this topic*
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:thier reply is identical to before and is basically a sales pitch to just buy a brand new rental from them That's it They won't make good on the prior one and just are trying to sell me more and seems unprofessional given I was hung up on by thier reprenative No accomidation at all for all the hassle I'll never use them again. Sincerely,*** ***

June 1,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
I am rejecting this response because:
The email I received from Airbnb in response to this issue does not address the reason behind my complaint: That the apartment (product/service) I rented through Airbnb was not as advertised and underwent a huge construction project (that I was not warned about) after my check-in. I am requesting a refund for paying top dollar (approximately $3,a month for two months) for a tiny studio apartment that was turned into a dusty, loud construction zone that I rented under pretenses; a video of the construction work is at *** and it demonstrates the noise and stress that came with construction starting every day at 7:am (right next to where my head lay). The single window and door to the outside was covered and sealed, and the construction work was extremely stressful for my dog as well. If Airbnb could respond to this issue, that would be great; I appreciate the Revdex.com's involvement
Sincerely,*** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
You clearly did not even read my messageI am not speaking about a couponI am talking about a creditEvery time I logged in, I was given an expiration date of that credit on the top of the page CLEARLY DISPLAYEDThe fact that that credit expired before that CLEARLY STATED expiration date is the fault of the business, not the customerHonestly, do you people even read these complaints? You have a serious issue with how you handle your creditsMore importantly, you have a huge issue with your customer service.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The response was incorrectAs stated in my original claim, a partial refund was processed on October 25, which I received on October However, as outlined in my original claim, I am seeking a full refund due to the incorrect listing, as well as the customer service issues that I outlinedThe supervisor I spoke to acknowledge that the reasoning for a partial refund was incorrect, but still recommended the same refund amount, which I believe is insufficient due to the additional money I was required to spend to rectify the original issuesI am still seeking an additional refund to cover the entire original cost of the AirBnB.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Airbnb offered no meaningful responseThey resent a letter indicating my account is deactivated and they will offer no reasonMy complaint was about this very message and action
It is my position that I followed terms of service and was deactivated by a disgruntled employee without causeI have ask Airbnb to indicate which terms have been broken (none will be found)
I am deeply concerned at the lack of transparency in Airbnb’s actions , and their unwillingness to offer cause for Substantive actions against customersIf a customer issues complaint that an account was deactivated due to discrimination for instance are they under no obligation to respond and justify their actions? Per their response below they are notI can see online that I’m not the only customer indicating concerns that an account has been deactivated without cause
I decline their response ( which effectively did not address my complaint) and seek a meaningful response from Airbnb for their actionWhy was an issue left unresolved for monthsWhy is tech support unreachableWhy is account deactivated when no terms are brokenHow does Airbnb operate without transparency in their actions ?
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The item was falsely advertised in your website which is illegal! I want a full refund or will take legal action. Sincerely,*** ***

Complaint: ***I am rejecting this response because:Airbnb decided to grant the guest's desire to check out early from my property under allegations that the property doesn't meet the standardsAirbnb deducted 50% from my account which I do not approve.Sincerely,*** ***

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/10/21) */
10/21/
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the
case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nobody has contacted me about this
Final Business Response /* (4000, 9, 2015/11/11) */
November 11th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative followed up directly with the complainant on October 21st to the email address we have on file
We have issued our final decision in this matter
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb
Final Consumer Response /* (4200, 11, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Very disrespectful
My approval ratings are 90%, and Airbnbn's are 15%
And those people mess with my businessSHAME

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb