Airbnb, Inc.

August 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

June 7,
Revdex.com Inc
*** *** *** ***
Oakland, CA ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

December 29,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 20, Airbnb sent
the following to the guest:
“Hi ***,
Thank you for your email
Firstly I would like to confirm that your account was permanently deactivated because the language you used whilst communicating with our Customer Experience Team goes against our nondiscrimination policy, specifically calling one of our team members "* *** *** ***"
You can read more about our policy here: ***
This account and along with any future or duplicate accounts will be permanently deletedAdditionally, we are unable to provide further account support
Please know this decision was made under the authority of our Terms of Service, and with the best interest of all members of our community in mind
Please note that any coupons associated with your account are non transferable
We are not able to accede to your request to permanently delete the personal information about you that is held by AirbnbDespite the cancellation of your account, we will continue to require your personal information for legitimate business purposes as outlined in our Privacy Policy
We are unable to provide you with further support concerning your account and we will now be disengaging from further contact
Best wishes,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up
with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey are still working on a solution to help meI am not satisfied yet but hope to be.Sincerely, *** ***

Complaint: ***I am rejecting this response because:Airbnb has not responded to any of my claims, they have not returned monies owed, and they have not restored my account as per ***'s email to me (attached).Sincerely,*** ***

July 6,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Airbnb resolved the issue by refunding the entire accommodation fees and service feeThey did not respond immediately I had to call back several times & wait in hold, but the issue is resolved

Complaint: ***I clicked reject because the case is not completed by the business yet, they require more info from me, here is the info Required: my email address: [email protected] My telephone number in the business' system: +** *** Reservation number associate with the issue: *** Thanks.Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of Aug 16, We regret any inconvenience that this process may have caused and we wish the complainant the best
in her future endeavors
Sincerely,
*** *
Airbnb

Complaint: ***I am rejecting this response because: the date of my reservation in Park City is 6/8/and that is less than one month from when AirBNB promised to respondIf the date of my reservation passes I may have to pay for it even tho I am asking them to help me cancel well in advance of my 6/8/date. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt should be noted, however, that it was impossible to obtain any resolution through Airbnb's regular channels of communications after countless attempts over a span of weeks
Sincerely, *** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 15,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in their future endeavors
Sincerely,
***
Airbnb

July 22,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

April 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution.
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have attempted to refund you the amount owed, however, have been unable to the chargeback you filed with your banking institutionAt this time you’ll need to provide documentation showing the chargeback case is closed and cannot be reopened, or that it was ruled in Airbnb’s favor
Please provide an official letter from the card issuer showing the status of the chargeback and the date of the ruling
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the
complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

December 1,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s filing, we have addressed the complainant’s concerns to the email address on file for the applicable profile We regret any
inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb