Airbnb, Inc.

Complaint: ***I am rejecting this response because: Due to HIPAA laws, Mayo will not discuss or provide documentationI am shocked Airbnb would ask for such due to HIPAA laws.Sincerely,*** ***

October 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of October 12, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
No one reached out to me as was stated in the message from AirBnB The problem remains unresolved
Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/05/18) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (2000, 9, 2015/05/26) */
5-22-
Sent via email:
Hello Yvette ***,
Thank you so much for all your consideration with my case Airbnb did resolve the issue with a $refundThank you for all your help and have a great day!
Sincerely, *** ***
Sent from my iPhone

June 7,
Revdex.com Inc
*** *** *** ***
Oakland, CA ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

April 21,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

December 29,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 20, Airbnb sent
the following to the guest:
“Hi ***,
Thank you for your email
Firstly I would like to confirm that your account was permanently deactivated because the language you used whilst communicating with our Customer Experience Team goes against our nondiscrimination policy, specifically calling one of our team members "* *** *** ***"
You can read more about our policy here: ***
This account and along with any future or duplicate accounts will be permanently deletedAdditionally, we are unable to provide further account support
Please know this decision was made under the authority of our Terms of Service, and with the best interest of all members of our community in mind
Please note that any coupons associated with your account are non transferable
We are not able to accede to your request to permanently delete the personal information about you that is held by AirbnbDespite the cancellation of your account, we will continue to require your personal information for legitimate business purposes as outlined in our Privacy Policy
We are unable to provide you with further support concerning your account and we will now be disengaging from further contact
Best wishes,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the address, telephone number, account name and/or listing number associated with this issue.
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We replied to the user on Jan and have issued our final decision for this case and we will disengage from further discussion on this
topic
Best,
***
Airbnb

March 16,
Revdex.com Inc
*** *** *** ***
Oakland, CA 94607Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

September 25,
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In
accordance with our privacy policy, I reached out directly to the complainant today to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (2000, 11, 2015/06/05) */

Complaint: ***I am rejecting this response because:No one has contacted me from Airbnb pertaining to this matter
Also this matter has escalated considerably I asked Airbnb (Miguel) to reach out to a guest (***'s reservation request was received just prior to *** mandating that I change my "no cleaning fee" to "cleaning fee) And *** refused as he had consulted with some colleagues and they felt that it might be considered racial profiling even though Airbnb has reached out to many guests for me in the past
***'s group proceeded to do over $in damage to my property when all the claims are submitted that amount will be closer to $10, As hosts the best we can hope for is our house is put back the way we found it We are not compensated for all the time and energy it takes
We spent hours cleaning up garbage inside and out to the cleaners and painters could do what they had to do We had to buy the parts and repair a toilet that had the seat ripped off it We had to remove barricades ***'s group had erected so their guests could only enter by the front door
We had to call the Sheriffs department in twice once after the party and a second time after we discovered a bullet hole on the front door We had to go to the sheriff's office to get police reports filed because of complaints filed by our neighbors
Had Airbnb reached out to *** as I request:
This event probably never would have happened because the extra $cleaning fee would have put the event beyond ***'s price point And all I wouldn't be penalized for canceling
Or I would have been paid a cleaning fee of $which roughly works out to $an hour But it's better than nothing
Aorbnb goes out of its way to protect its guests from racial profiling, protect cleaning people with their "fair trade" policies but does nothing to help guests with the time and energy and extra expenses that are not covered by the adjuster
in fact it's been days since ***'s party and I have not even received any of ***'s damage deposit back
I spent sleepless nights getting the property back to a condition where I could honor my VRBO reservation on Wednesday It was amazing we accomplished that but Stanley steamers cam immediately on the Monday as well as my cleaning staff and the painters painted Tuesday and Wednesday We put the furniture they had taken out and hung back up the pictures they had removed (some 24) just before our guests arrived It wasn't the greatest check in our dining room table & chairs had been left out in the rain and one of the chairs was cracked and I grabbed old linen from our camper but that has been replaced They only spent one night with the drapes from the master bedroom at the cleaners (they smelled so bad from cannabis) and the living room drapes will be ready to pick up May 4th This Friday
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

April 21,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

August 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 24,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of November 23, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb