Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 14,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 10, 2015/06/15) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number
XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (3000, 12, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
airbnb desactivated fraudulent ad yet without explanation re-activated it
Final Business Response /* (4000, 25, 2015/07/29) */
The complainant has received a final decision on this caseNo additional information can be provided at this time
Final Consumer Response /* (4200, 27, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business bogus customer service has no point

Revdex.com Inc
*** *** *** ***
***, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant
today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

March 16,
Revdex.com Inc
*** *** *** ***
Oakland, CA 94607Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (2000, 11, 2015/06/05) */

Complaint: ***I am rejecting this response because:No one has contacted me from Airbnb pertaining to this matter
Also this matter has escalated considerably I asked Airbnb (Miguel) to reach out to a guest (***'s reservation request was received just prior to *** mandating that I change my "no cleaning fee" to "cleaning fee) And *** refused as he had consulted with some colleagues and they felt that it might be considered racial profiling even though Airbnb has reached out to many guests for me in the past
***'s group proceeded to do over $in damage to my property when all the claims are submitted that amount will be closer to $10, As hosts the best we can hope for is our house is put back the way we found it We are not compensated for all the time and energy it takes
We spent hours cleaning up garbage inside and out to the cleaners and painters could do what they had to do We had to buy the parts and repair a toilet that had the seat ripped off it We had to remove barricades ***'s group had erected so their guests could only enter by the front door
We had to call the Sheriffs department in twice once after the party and a second time after we discovered a bullet hole on the front door We had to go to the sheriff's office to get police reports filed because of complaints filed by our neighbors
Had Airbnb reached out to *** as I request:
This event probably never would have happened because the extra $cleaning fee would have put the event beyond ***'s price point And all I wouldn't be penalized for canceling
Or I would have been paid a cleaning fee of $which roughly works out to $an hour But it's better than nothing
Aorbnb goes out of its way to protect its guests from racial profiling, protect cleaning people with their "fair trade" policies but does nothing to help guests with the time and energy and extra expenses that are not covered by the adjuster
in fact it's been days since ***'s party and I have not even received any of ***'s damage deposit back
I spent sleepless nights getting the property back to a condition where I could honor my VRBO reservation on Wednesday It was amazing we accomplished that but Stanley steamers cam immediately on the Monday as well as my cleaning staff and the painters painted Tuesday and Wednesday We put the furniture they had taken out and hung back up the pictures they had removed (some 24) just before our guests arrived It wasn't the greatest check in our dining room table & chairs had been left out in the rain and one of the chairs was cracked and I grabbed old linen from our camper but that has been replaced They only spent one night with the drapes from the master bedroom at the cleaners (they smelled so bad from cannabis) and the living room drapes will be ready to pick up May 4th This Friday
Sincerely,*** ***

April 21,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/05/18) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (2000, 9, 2015/05/26) */
5-22-
Sent via email:
Hello Yvette ***,
Thank you so much for all your consideration with my case Airbnb did resolve the issue with a $refundThank you for all your help and have a great day!
Sincerely, *** ***
Sent from my iPhone

Complaint: ***I am rejecting this response because:
No one reached out to me as was stated in the message from AirBnB The problem remains unresolved
Sincerely,*** ***

April 21,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant
today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

November 20,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:Sincerely,*** ***

November 24,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of November 23, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

September 25,
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In
accordance with our privacy policy, I reached out directly to the complainant today to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

From: *** *** [mailto:***] Sent: Tuesday, January 02, 8:PM To: info Subject: Fwd: Airbnb: Your reservation with James To: *** re: ID *** Please see attached complaint I had previously submitted to the Revdex.comI had also
sent a copy of the complaint to the Company AirbnbI was contacted by the company who has refunded me in fullTherefore the complaint has been resolvedThank you for your assistance with this matter***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the address, telephone number, account name and/or listing number associated with this issue.
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We replied to the user on Jan and have issued our final decision for this case and we will disengage from further discussion on this
topic
Best,
***
Airbnb