Airbnb, Inc.

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to
address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 7,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

We responded to email address *** on Jan and Jan with the following:
"*** and ***,At this time, the listing you have identified is now displaying the correct address on the Airbnb platform.Unfortunately, we are unable to provide any further information regarding the identified users based on our privacy policy.Thank you for your time and information, as it is greatly appreciated.Best,***"
However, at this time, I can confirm that this listing is now no longer on the Airbnb platform
Thanks so much for your patience throughout this process.We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
Best,
***
Airbnb

March 23rd, 2016*** ***Dispute Resolution SpecialistRevdex.com Inc.*** *** *** ***Oakland, CA 94607Re: Case #***Dear Ms***,Cordial greetings.We have reviewed the facts related to the case number *** and considered the proposed resolution.In accordance
with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concernsWe regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.Sincerely,*** **Airbnb

August 4,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/10/09) */
October 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, I have followed up directly with the complainant to address her concerns on October 9th, to the email address we have on file
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Airbnb's refund of $AUD, I was told by Airbnb that they usually don't do refunds at this price and that I should be happy, clearly I am not
I am willing to compromise with Airbnb if they can agree to give me back around $AUD, But no less
Please keep me updated on whats happening
Best, ***
Final Business Response /* (4000, 9, 2015/10/29) */
October 29th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution
We have issued our final decision in this matter and the complainant received a detailed response addressing her concerns on October 9th,
We are unable to issue any further refund in this matter
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb
Final Consumer Response /* (4200, 11, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except the proposed resolution from Airbnb and insist on my money back of $and no less

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Airbnb has credited by credit card with the disputed charge so the crux of the complaint has been resolvedI must say, however, that airbn's handling of the situation, including this nebulous response, leaves much to be desiredAt this time, I am continuing to work with airbnb to regain use of my account, a separate but related issue
Sincerely, *** ***

Initial Business Response /* (1000, 10, 2015/11/06) */
November 6th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Cordial greetings
We have reviewed the facts related to the case
number XXXXXXXX and considered the proposed resolution
Regrettably, we do not have an associated account with a reservation linked to this email address
In order to review further, a valid email address or reservation code number for this matter would need to be provided
Sincerely,
*** B
Airbnb
Initial Consumer Rebuttal /* (3000, 12, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can give you my reservation number which is RBRNYHI can also give you my email but will not here as you mention not giving out personal infoPlease ensure this is further looked into with the reservation number provided
Final Consumer Response /* (4200, 21, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the added information in superfluous and I have not gotten around to providing itI willBut the fact that absolutely advertising occurred in plain day (stating the use of pool, b-ball court, bowling alley, etc etc) with pictures to boot, should be enough to recognize there was a MAJOR problem with GROSS AdvertisingI resent more work on my part to prove thisThis should be up to AIRBNBInstead, Tiny states that in this regard, it was up to me to call AIRBNB within hours of the reservation to state my displeasureThis should NOT be a requirement for recognizing FRAUD under AIRBNB's noseMoreover, the process of camplaint was not obviousThe form we were given my Toronto Escape upon receiving keys gave us another number to contact, and there was never a human on the other endCalling anyone, was not going to change the issue at hand which was fraudulent, misleading advertising of the facilities on site, unavailable to AIRBNB guests***
Final Business Response /* (4000, 24, 2015/12/22) */
We have reached out to the complainant and addressed her concerns as of December 17th,
We regret any inconvenience that this process may have caused and wish her the best in her future endeavors
Sincerely,
*** B
Airbnb

Initial Business Response /* (1000, 5, 2015/08/11) */
August 11th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have received the complaint XXXXXXXX
and are currently reviewing the claim and considering the proposed resolution
We require more time to properly assess the claim and will follow up with a response as soon as possible
Thank you for your continued patience
Kindly,
*** ***-***
Initial Consumer Rebuttal /* (3000, 7, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution has been metCompany is still looking into the claim
Final Business Response /* (4000, 11, 2015/09/03) */
September 2,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: Due to HIPAA laws, Mayo will not discuss or provide documentationI am shocked Airbnb would ask for such due to HIPAA laws.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is a shame if took two weeks and at every step before this complaint they intended to keep a portion of my money for a paid rental they could not even provide.Sincerely, *** ***

January 9,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of January 3, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: This is the same response I’ve gotten each and every single time I’ve reached out to a representative, followed up with one, and or reached out to legal when they didn’t reach out to meIt’s unfortunate customer service is so mediocre for hosts as I wouldn’t be in this situation if it were greatIn one instance, a customer service representative told me that it was policy consistent to reimburse a guest $3k when it’s not and she made up reasons to get out of her long-term reservationI double checkedIn the second instance, a customer service representative was notified of carpet damage and told me that I needed to be exact about the carpet estimate, but I wasn’t willing to be unethical by making up an arbitrary number so had to take time to schedule carpet estimates/jobsThat was not handled righIn the third instance a customer service representative cancelled the reservation as a “lock out” even though the guest insisted/asked different times in different ways after booking the reservation if he could have a second resident since he didn’t want to pay more and made us feel extremely uncomfortableMy roommate outrightly opposed it when informed of the potential resident’s odd behavior due to safety concernsSeems Airbnb wanted red flags to turn into problems so they could keep bouncing the issue around until someone trying to resolve issues gave up after enough scripted as well as copy paste answersAll in all, Airbnb has made no proactive effort to give me my money back for misinformation and unethical wrong-doingFurthermore, when notified of these issuesUpper level executives passed it off to a representative they hoped would solve it but has obviously not been resolved in the right and ethical wayReally shady customer service Airbnb.Sincerely,*** **

My complaint is within the scope your policyI am not demanding pain and sufferingMy main ask is for a full refund for my fees paid to Airbnb + compensation for the extra expense I incurred finding replacement accommodations when discovering the issues with what was booked through themI would like to see a good faith gesture from them as well, but that is not critical and I am happy to forget about that if it is outside the scope of what Revdex.com deals withThank you!

August 18, 2017 Revdex.com Inc.*** *** *** ***
*** ** ***Re: Case # *** We have reviewed the facts related to the case number and considered the proposed resolution.In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely,***Airbnb

Initial Business Response /* (1000, 5, 2015/08/11) */
August 11th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have received the complaint XXXXXXXX
and are currently reviewing the claim and considering the proposed resolution
We require more time to properly assess the claim and will follow up with a response as soon as possible
Thank you for your continued patience
Kindly,
*** ***-***

October 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of October 12, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 25, Airbnb sent the
following to the guest:
“Hi ***,
Thank you for your email regarding the status of this accountWe appreciate your interest in the Airbnb platform and wanted to make certain we looked into your request
Following a thorough review, we regret to inform you that this account was found to be in violation of our Terms of Service and has been deactivated in line with our internal policiesFor more information about account deactivations, visit ***Per our Terms of Service, Airbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed
We hope you understand that this decision is exercised at our sole discretion and that we are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account
We apologize for any inconvenience this may have caused and must inform you that, moving forward, we will no longer be able to assist you further with your account issuesWe wish you all the best in your future endeavors
Respectfully,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb