Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 16,
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Complaint: ***We are rejecting this response because it is unsatisfactory on all counts -- we demand a full refund of our rental expenses for reasons outlined in the complaint. We are considering legal action against the businessSincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of 2/26/
We regret any inconvenience that this process may have caused and we wish the complainant the
best in her future endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today
to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

January 9,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Initial Business Response /* (1000, 7, 2015/07/29) */
On July 8th a member of our Trust and Safety team reaches out to the complainant in regards to an agreement form
Initial Consumer Rebuttal /* (3000, 9, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have not record of any kind of notification or contact from airbnb on July 8thHow did airbnb attempt to "reach out" to me? To date I have received no reponse from the claim in my account, no email follow-up, and no call-backs as promisedAirbnb is ignoring meIf Airbnb has some form of legitimate response to my claim then I ask that they post this information here, publicly for others to see
Final Business Response /* (4000, 11, 2015/08/05) */
On Jul at 3:33PM
An agent reached out to the complainant by email, to the email address on their Airbnb account
The email read as follows:
Hi ***,
I hope this message finds you wellI wanted to cheto see if you had any issue filling out the agreement form or if you had any additional questions regarding your damage case
Please know that we're here to help with any additional questions or concerns that you may have
Kind regards
***
_______________
There was no follow up from the complainant

Initial Business Response /* (1000, 7, 2015/10/15) */
October 15th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bank of America never received anythingI had to dispute the charges to get the money refundedI have my money back but Airbnb was uncooperative and never gave me an option of speaking with anyone to resolve the issueI only received emails and considering you had $of my money, the responses were not timely and did not convey any sense of Airbnb's willingness to take any action
Final Business Response /* (4000, 11, 2015/10/23) */
We provided the complainant on the ARNs associated with all three (3) refunds issued on September 23rd & 26th, respectively on October 7th and October 15th,
This matter has since been closed
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Kindly,
***
Airbnb
Final Consumer Response /* (4200, 13, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I filed the complaint because of the atrocious customer service I encountered with AirbnbI couldn't and still haven't ever actually spoken to anyone regarding this issueIt took three days to receive any kind of response from the right department within AirbnbThat's not acceptable when there a patron's funds go missingMy money has been refunded but I never had the impression that Airbnb cared to do anything other than email me some transaction numbers

Complaint: ***I am rejecting this response because: I have not been compensated by the guest nor airbnb for the full price of the item that the guest has broken.Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On April 27, Airbnb sent the following to the guest:
“Hi ***,
*** here at Airbnb, I hope my message finds you well
I am following up with you regarding your Revdex.com complaint # ***
Thank you for your detailed feedback and we're sorry to hear of your experience
Rest assured, we'll complete an audit of the experience and provide the appropriate feedback to the agent
That being said, I see that every time you made an alteration, there was a 3% conversion feeI apologize, but there seemed to be an error with our system when collectingIn total, there was an additional $USD charged to you for said fee that I have just issued yo a freund in the amount of nback to your *** *** ** ***
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb
We thank you for your patience and hope you continue to be an active member of our community
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/09/24) */
September 24th,
Maite Buenrostro
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative followed up with the complainant directly to address her concerns
At this time, this matter is resolved
We regret any inconvenience that this process *** have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

September 24,
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

Greetings,
On February 27, Airbnb emailed you the following, to the email address on file with the reservation (***)
"*** here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***.Thank you for your detailed feedback and we're sorry to hear of your experience. Rest assured, we'll complete an audit of the experience and provide the appropriate feedback to the agent.I have issued you a refund of $to your AMEX ending in ***You should see this credit your account within a few business days.User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community.Best,***"Thanks so much for your patience throughout this process.We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.However, we have issued our final decision for this case and we will disengage from further discussion on this topic

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 27,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

September 6,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
Since the time of the complainant’s filing of this case, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved
this matter as of August 31, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Hi ***,
You have been issued a refund in full for reservation *** in the amount of $on May 5,
Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,

Complaint: ***I am rejecting this response because: I am still owed moneyI don’t care if you want to delete my account at this pointePlease delete all of my information in your systemsThis is a formal requestI also am formally requesting to be paid for the money that is owed to mePlease pay me the money that you owe me!! Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of 1/3/
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meSincerely, *** ***

January 19,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address him concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb