Airbnb, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping with arbitration in this matter.Sincerely, *** ***

Complaint: ***We are rejecting this response because it is unsatisfactory on all counts -- we demand a full refund of our rental expenses for reasons outlined in the complaint. We are considering legal action against the businessSincerely,*** ***

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
Since the time of the complainant’s filing of this claim, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of
February 12, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:I did comunicate to the host in the terms airbnb requairAnd the host tell me that she is gonna to respect and didnt happendJust like you say I have to conunicate in hrs since the problem and that is what I didWhen the host call me I didnt answerd because I was working and she start to say offences thingsIn that point is when I have to make the decision for my well been that I cant stay in that house because my safety was in risk with a person that airbnb still covers and dosent have a background of the people that work with them
I dont accepted the respond and im not asking for anything else just want the refound of the room that I didnt use.Sincerely,*** ***

January 9,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
First and foremost that background report AIRBNB choose to run and not verify did not belong to me, so canceling my reservation the day of travel after it was booked 2months prior is simply wrong and they should be liable for all the last minute cost associated with securing new lodging in a foreign country at the last minute during a holidayAn Apology is not good enough they completely ruined a pre-planned budget and organized vacationI do not want my account with Airbnb reinstated as they shown they don’t conduct good business and are completely unreliable when it comes to reservation I did everything right to be left stranded, I would like to be reimbursed for my expenses that they caused because of their negligence AIRBNB had all of my personal information and my payment for this reservation for at least months they could have contacted me the following day after the initial booking informing me that they had someone with the exact same name who had had an adverse background that they were under the impression that belonged to meMy name is very common so they should have took an extra step to verify the informationThey also had my information in there system for over years as I have used AIRBNB for travel prior with no issuesMeaning they had ample enough time to contact me to clarify and negative information they received and believed to belong to meSo that it could be disputed prior to taking the adverse action they did against my person as outlined in the FCRA lawsI should have never been put in this stressful demeaning situation and they should be accountable for their actionsSo as I stated I would like to be reimbursed for my expenses.Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today
to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, I was asking for $** *** however Airbnb gave $150, I am not interested to waste any more of my time on it and accepting this because I am tired dealing with this issue Sincerely, *** ***

January 19,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address him concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: I still have not received a full refund from Air B & B, and they did not contact me as they indicated in their replyI have not received any emails or correspondence from themTheir partial refund is unfair because I was in effect punished for failing to cancel within a hour time frame when I would not have known to cancel until I arrived to the house in question, verified the house's conditions, and secured last minute alternative accommodations, which takes timeAir B& B further refused to keep my review of the host on their website citing some technicalities, namely that I had used the name of a private company in my reviewWhen I offered to remove the name of this private company so that they would re-post the redacted review (to put people on notice that this house is too hot to stay in the summer due to lack of AC units around the house and in several bedrooms), Air B&B refusedI strongly believe Air B&B is biased and protects hosts over guestsYou can see more truthful reviews of this same host/house in different websites, but since Air B&B refused to post my review it leads me to believe they may have done the same with other Air B & B guests. Sincerely,*** ***

Hi ***,
You have been issued a refund in full for reservation *** in the amount of $on May 5,
Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,

Initial Business Response /* (1000, 5, 2015/09/24) */
September 24th,
Maite Buenrostro
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative followed up with the complainant directly to address her concerns
At this time, this matter is resolved
We regret any inconvenience that this process *** have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On April 27, Airbnb sent the following to the guest:
“Hi ***,
*** here at Airbnb, I hope my message finds you well
I am following up with you regarding your Revdex.com complaint # ***
Thank you for your detailed feedback and we're sorry to hear of your experience
Rest assured, we'll complete an audit of the experience and provide the appropriate feedback to the agent
That being said, I see that every time you made an alteration, there was a 3% conversion feeI apologize, but there seemed to be an error with our system when collectingIn total, there was an additional $USD charged to you for said fee that I have just issued yo a freund in the amount of nback to your *** *** ** ***
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb
We thank you for your patience and hope you continue to be an active member of our community
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

May 5,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy,
an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

On June 2, Airbnb emailed you the following:
"Thanks for taking my call and I'm sorry for the bad connection at first.I've reimbursed the $to your account, and you should see it as a "Resolution Payout" at the top of your transaction historyIt appears it's already been deposited to your PayPal account.As for your girlfriend's referral, I wasn't able to find an account under *** however, I found Sada C under ***I retroactively added that referral for you, and the credit has been applied to her accountYour credit won't apply until she takes another trip, so I've created a $coupon for you in the meantimeThe details are as follows:Code: *** Expires: 2018-06-02Please let me know if you have any feedback or further questions."
We have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 2,
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors.
Sincerely,
***, Airbnb

January 3,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 27,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

Greetings,
On February 27, Airbnb emailed you the following, to the email address on file with the reservation (***)
"*** here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***.Thank you for your detailed feedback and we're sorry to hear of your experience. Rest assured, we'll complete an audit of the experience and provide the appropriate feedback to the agent.I have issued you a refund of $to your AMEX ending in ***You should see this credit your account within a few business days.User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community.Best,***"Thanks so much for your patience throughout this process.We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.However, we have issued our final decision for this case and we will disengage from further discussion on this topic

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 5,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

April 27,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb