Airbnb, Inc.

Complaint: ***I am rejecting this response because:Airbnb has not responded to any of my claims, they have not returned monies owed, and they have not restored my account as per ***'s email to me (attached).Sincerely,*** ***

Complaint: ***I clicked reject because the case is not completed by the business yet, they require more info from me, here is the info Required: my email address: [email protected] My telephone number in the business' system: +** *** Reservation number associate with the issue: *** Thanks.Sincerely,*** ***

December 1,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s filing, we have addressed the complainant’s concerns to the email address on file for the applicable profile We regret any
inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 15,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in their future endeavors
Sincerely,
***
Airbnb

September 4,2017Revdex.com Inc.*** *** *** ***
*** ** ***Re: Case #*** Since the time of the complainant’s opening of this case, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of August 27, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors***Airbnb

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

April 13,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 17,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

September 8,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/07/06) */
After reviewing the complainants proposed resolution we regret to inform that we will be unable to support their accountThis decision is irreversible
We apologize for any inconvenience this may cause and wish her the best in all her
endeavours
Kindly,
*** C

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/07/29) */
On July 8th a member of our Trust and Safety team reaches out to the complainant in regards to an agreement form
Initial Consumer Rebuttal /* (3000, 9, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have not record of any kind of notification or contact from airbnb on July 8thHow did airbnb attempt to "reach out" to me? To date I have received no reponse from the claim in my account, no email follow-up, and no call-backs as promisedAirbnb is ignoring meIf Airbnb has some form of legitimate response to my claim then I ask that they post this information here, publicly for others to see
Final Business Response /* (4000, 11, 2015/08/05) */
On Jul at 3:33PM
An agent reached out to the complainant by email, to the email address on their Airbnb account
The email read as follows:
Hi ***,
I hope this message finds you wellI wanted to cheto see if you had any issue filling out the agreement form or if you had any additional questions regarding your damage case
Please know that we're here to help with any additional questions or concerns that you may have
Kind regards
***
_______________
There was no follow up from the complainant

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of 2/26/
We regret any inconvenience that this process may have caused and we wish the complainant the
best in her future endeavors
Sincerely,
***
Airbnb

November 24,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: AirBnB did not review the facts presented to them and accepted fraudulent documentation of which had no date, itemization of charges, or invoice number specific to the accuser, which overvalued damage causedWe were not granted a fair due process and AirBnB acted as an arbitrator rather than a mediator, which according to their terms of service say they are merely a mediator and not an arbitratorWe never agreed to the charges claimed against us by our host but AirBnB took it upon themselves to make the final decision and enforce the charge, which again, violates their own terms of service.I request the full amount be refunded and the damage claim processes restarted and proper charges be agreed upon by all partiesThank you.
Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 16,
We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 21,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Thank you for reaching out about your experience with AirbnbRest assured that we are looking into this matterWhile we investigate, please know that may take up to a month or more to hear from us regarding your complaintIn the meantime, this case will still be open and you can always reach me
by replying directly to this emailI will follow up with you as soon as I have an updateThank you for your ongoing patienceBest well

Initial Business Response /* (1000, 5, 2015/10/20) */
10/20/
Maite ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to
the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted me and apologizedHowever, they contacted me too late and I had to find alternate accommodationsAirBnB did attempt to offer another rental unit and pay the differenceUnfortunately, it was too little, too lateThe situation will only be resolved when they change their Host Cancellation penalty/policy