Airbnb, Inc.

Revdex.com Inc.*** *** *** ***, CA 94607 In accordance with our privacy policy, an *** representative is following up with the complainant directly to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Danielle***

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Complaint: ***
I am rejecting this response because:No one has made contact with me by email or phone I still can't access my accountI have 0ver calls into Airbnb and still nothing ***
Sincerely,
*** ***-***

Initial Business Response /* (1000, 7, 2015/07/29) */
We are happy to inform that a $refund has been processed to the complainant's accountWe thank him for being a member of our community if wish him the best in all their endeavours

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** *** *** ***.*** *** *** ***Oakland, CA 94607Re: Case # ***We have reviewed the facts related to the case number and considered the proposed resolution.In accordance with our privacy policy, an *** representative is following up with the
complainant directly to address their concernsWe regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***

On May 25, Airbnb emailed you the following:
"When you started the chargeback with your funding source, it places a hold on the funds(A dispute puts the full transaction on hold for all parties involved).This is to allow an investigation to take place.As we have been made aware of this case, we still must wait for the investigation to be closed before we can take any actionWhile both payments were made with different funding sources, we have not received confirmation that the chargeback case from PayPal was closed, and so we cannot processes any funds as your funding source may still take action on that case.Again, the only way we are able to proceed is for your funding source to work with PayPal to either respond or remove the claimPlease contact your credit card company for additional support, as they are in the best position to support you."
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

On July 19, Airbnb emailed you the following:
"Thanks for reaching out.We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s)This decision is irreversible and will
affect any duplicated or future accounts.Please understand that we are not obligated to provide an explanation for the action taken against your accountFurthermore, we are not liable to you in any way with respect to disabling or canceling your accountAirbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed.We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues"
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

June 27th,
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy,
an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** **Airbnb

Initial Business Response /* (1000, 5, 2015/10/09) */
October 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
The service fees were refunded to the user as of September 28th,
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his other concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never was contacted - never received an apology
Final Business Response /* (4000, 9, 2015/11/03) */
November 3rd,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
As confirmation, the service fees were refunded to the user as of September 28th,
In accordance with our privacy policy, I reached out to the complainant directly on November 3rd, to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today
to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
Broadway Suite
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to
the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: The business refused to address any points raised in my original complaint.Sincerely,*** ***

May 3,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
Please read over the following link:
***
There are no referrals associated with your account
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

They still have not offered to resolve the issue I would like the gift card that was associated to my account to be applied to my purchase and a refund of $to my credit card Is air BNB obstinate? They are avoiding the issue and ignoring my complaintComplaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have not heard from Airbnb since this complaint.Sincerely,*** ***

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case by upholding the original decision made by the case manager at the time and we will disengage from further discussion on this topic
Best,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/09/09) */
September 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to
the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** B
Airbnb