Airbnb, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***This complaint has been solved after I disputed the charge with my credit card company and Airbnb agreed to issue the refund. Sincerely, *** ***

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Seems everyone thought this was settled as Airbnb emailed us saying that they made their member remove our address from their rental listingHowever, last evening around 5:45pm Hawaii time, a new family pulled up at our gate, called our house and said they were here to stay at their accommodationsOnce again we had to tell them that this is a private home, we do not rent our home, we are not even members of Airbnb and that they’d been scammedThe guy asked me if this had happened before and I said yes, twice before and that we’d filed a complaint against Airbnb through the Revdex.comSo, this case unfortunately is not overWould you please contact Airbnb again for us and tell them their member is ripping people off again by using our home address while they pocket their moneyThank you, *** *** *** *** *** * *** ** *** *** *** From iPad

I was able tp show that the worker made a error in choising the wrong itemMy complaint is not based on a judgment decisionThe air bnb person wrote me to state THEY LOCATED the exact itemIT WAS NOT!!!!!!So I was reimbused for a end table not a coffee tableI have about emails stating this yet I keep getting the same responseThat is like if I had a new mercedes go on fire and the adjuster shows me a picture of the vw and says I found tbis and here us the vw priceIt makes no logical senseI am looking for anyone to just admit and confirm it is the wrong itemAs of now never once gas anyone even mentioned the worker and her internet seach bei g wrongI am a seasoned business man ,and has never been ao insulted at the games played by air bnb.Complaint: ***I am rejecting this response because:Sincerely,*** ***

December 8,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: airbnb is less then cooperative they ignored my concerns and have told me via email that they will no longer continue corresponding with meI have requested phone recordings and they are ignoring my request at this point. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On March 22, Airbnb replied to you with the following:
'Hi ***,*** here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***.While we regret to inform you that we are no longer able to support your account due to violations of our Terms of Service, I understand there are some outstanding refunds due to you.I can assure you we are working expeditiously to get this matter resolved for you ASAP and hope to get you the funds within the next hours, if not sooner.Thanks for your patience around this system error.Best,***'
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

September 8,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached
out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
Airbnb is not resolving this issue for me and is not honoring its own Terms of Service and Guest Refund Policy, both of which are attached, which were in affect at the time of my reservation Airbnb had no right to force me to vacate the home at which I was staying, make me move at my own expense, and not reimburse me in full I incurred additional moving and lodging expenses of $of which Airbnb reimbursed me only $ I still seek additional reimbursement of $which I am entitled to under Airbnb's own policies
Sincerely,*** ***

Unfortunately, pursuant to our privacy policy, we are unable to assist the complainant further; however we have reached out to the account-holder
We wish the complainant the best in her future endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

July 30,
*** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ***
*** *** ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
Airbnb

Thank you for reaching out about your experience with AirbnbRest assured that we are looking into this matterWhile we investigate, please know that may take up to a month or more to hear from us regarding your complaintIn the meantime, this case will still be open and you can always reach me
by replying directly to this emailI will follow up with you as soon as I have an updateThank you for your ongoing patience

December 1,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as
of November 27, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Septemeber 1,
*** ***
*** *** *** *** *** *** *** *** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In
accordance with our privacy policy, I reached out directly to the complainant on today to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of Feb
We regret any inconvenience that this process may have caused and we wish the complainant
the best in her future endeavors
Sincerely,
***
Airbnb