Airbnb, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: Jefferson did not apologize, I am not sure what is resolution from AirbnbSincerely,*** ***

December 26,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: How was this resolved? I was not informed about any resolutionIn fact, I received an email around the 18th stating that it could take up to days for a response!
Airbnb is absolutely ridiculous! They have no idea what os goin on within their own organizationSad. Sincerely,*** ***

March 7,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***

Initial Business Response /* (1000, 5, 2015/11/24) */
November 24th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant to address his concerns on November 24th,
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** B
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Arrbnb has offered to refund their fee of $out of a claim of My purchase decision was based on the host write up stating that the rental included parking spaces with ftclearanceThis was advertisingAirbnb has indicated that at the moment of my booking the host had changed he parking write up to indicate that large SUVs would not fit
My confirmation E-Mail from Airbnb provided no details on the propertyTherefore the Airbnb system does not give the customer any confirmation on exactly what he is paying forThus the host can change the write up and the customer is not aware of the changed unless he again checks every detail at the exact point of purchases
With Airbnb providing no details to the customer,they ane helping some bad host to get away with fraud
I will be willing to accept 50% of my claim for a totalof $
Final Business Response /* (4000, 9, 2015/12/09) */
We have issued our final decision in this matter
We apologize for any inconvenience that this process may have caused and we wish the complainant the best in all his endeavors
Sincerely,
*** B
Airbnb
Final Consumer Response /* (4200, 11, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My purchase decision was based on the advertising of the host and airbnb provides no details in there confirmation E-Mail to indicate that the host had changed the description of the unit,

Initial Business Response /* (1000, 5, 2015/09/23) */
September 23rd,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear MsBuenrostro,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 9, 2015/11/04) */
November 4th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** B
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On May 8, Airbnb sent the following to the guest:
“Hi ***,
Thanks for sending in your receiptsI'm happy to cover the $for the night at Skyline Hotel & Casino and the $for the night at the Tropicana, but I won't be able to cover the $deposit
This means a total of $has been processed to youPayouts sent by Bank Accounts can take business days to arriveYou can view the expected arrival date by going to Account > Transaction History and hovering over the question mark (?) on the Completed Transactions Tab
Learn more about payout arrival times in our Help Center: ***
Best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

December 26,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the
email address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On March 21, Airbnb sent the following to the guest:
“Hi ***,
*** here at Airbnb, I hope my message finds you well
I am following up with you regarding your Revdex.com complaint # ***
Thank you for your detailed feedback and we're sorry to hear of your experience
Airbnb stands behind the decision around reservation *** and the extenuating circumstance for the cancelationWe have issued our final decision on this matter and will uphold it accordinglyFor information on the Extenuating Circumstances policy, please see ***
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb
We thank you for your patience and hope you continue to be an active member of our community
Best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They paid me 50% of the floors(Sort of, they said they would pay me 50% but it was a little less). But I am satisfied and really appreciate your help with this, because on my own they would not have done that.
Sincerely, *** ***

Initial Business Response /* (1000, 7, 2015/07/29) */
We are happy to inform that a $refund has been processed to the complainant's accountWe thank him for being a member of our community if wish him the best in all their endeavours

April 11th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case #***
Dear Ms***,
We have reviewed the facts related to the case number *** and considered the proposed resolution
Our sincere apologies for not notifying the Revdex.com timely of such resolution.
In accordance with our privacy policy, I followed up directly with the complainant on April 1st, to address her concernsWe have issued our final decision at this time
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** **
Airbnb
Sincerely,
[Agent]
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the
complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

On July 19, Airbnb emailed you the following:
"Thanks for reaching out.We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s)This decision is irreversible and will
affect any duplicated or future accounts.Please understand that we are not obligated to provide an explanation for the action taken against your accountFurthermore, we are not liable to you in any way with respect to disabling or canceling your accountAirbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed.We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues"
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

On May 25, Airbnb emailed you the following:
"When you started the chargeback with your funding source, it places a hold on the funds(A dispute puts the full transaction on hold for all parties involved).This is to allow an investigation to take place.As we have been made aware of this case, we still must wait for the investigation to be closed before we can take any actionWhile both payments were made with different funding sources, we have not received confirmation that the chargeback case from PayPal was closed, and so we cannot processes any funds as your funding source may still take action on that case.Again, the only way we are able to proceed is for your funding source to work with PayPal to either respond or remove the claimPlease contact your credit card company for additional support, as they are in the best position to support you."
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb