Airbnb, Inc.

December 21,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We are continuing to actively working with the user towards a resolution
***
Airbnb

Complaint: ***I am rejecting this response because:
Again, the original complaint of not being the account holder even though it's my financial information used make sure it so they can't do anythingThey really need to change this policyVery poor excuse for a businessMy bank claims has solved this matter for me, however AIrBnB did notVery poor customer service that it had to get to this pointNever again. Sincerely,Alexander Bartke

March 16,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of August 4,
We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
Sincerely,
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 30,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We wish the complainant the best in their future endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 23,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
I have received a message informing me that I will be refunded to my credit card, but I have not seen any refunds on my credit card statements so far
Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 1,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in his future endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 7, 2015/12/03) */
December 3rd,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, I have directly reached out to the complainant directly on December 3rd
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** B
Airbnb

Complaint: ***I am rejecting this response because this doesn't actually commit them to fixing anythingWe have been working with Rebecca in your complaint department who refuses to credit our credit cardShe says she keeps trying to refund us via Paypal but it won't go throughWe have requested several times that she not refund Paypal but refund our direct Visa credit card charge but after several requests, she has yet to acknowledge that and keeps trying Paypal
Please refund our VISA credit card chargeWe are happy to leave the Paypal charge as is since you can't seem to resolve it via Paypal.Sincerely,*** ***

Complaint: ***I am rejecting this response because I do not feel that Airbnb's refund offer of $is adequate - please refer to attachment. Sincerely,*** ***

December 26,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We are reviewed the facts related to the case number and are currently working towards a proposed resolution
In accordance with our
privacy policy, an Airbnb representative will continue to following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***
Airbnb

July 17,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number
In accordance with our privacy policy, Airbnb is currently working directly with this user to address their
concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

As of July 14, the guest has been refunded in full of $for reservation ***
Thank you for your detailed feedback and we're sorry to hear of your experience.
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation
but then also with your communication with Airbnb.We thank you for your patience and hope you continue to be an active member of our community
Best,
***
Airbnb

March 16,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Regrettably, we are unable to locate a reservation with the information provided within the complaint
In order to proceed with our review, please provide the reservation code associated with this issue
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: I have not received any response nor a phone call in reference to the bad experience I had with the representative honestly I feel like it was unacceptable!Sincerely,*** ***

April 12,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our
privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb